Bridgfords Tyne and Wear reviews

★★★★★ 1/5

Trustpilot

Justice For Tenants

I'm writing on behalf of Justice For Tenants, a Not-For-Profit Tenant's Rights Organisation.We provide free help and advice for tenants who are having trouble recovering their deposit/bond. We have recently helped someone who used Bridgfords to find a place to live, and had issues getting their deposit back. Please do not hesitate to get in touch with us if you're having similar issues.Our website is: https://justicefortenants(dot)org/You can contact us on 020 3476 6648 or by email at advice@justicefortenants(dot)org

Daniele · 17 February 2017

★★★★★ 5/5

Trustpilot

Bridgfords, Sale

Katie Leslie from the Sale Branch, dealt with the letting of our property, she was very professional and helpful, answered all our queries and kept us up date all the way through.

Marie · 15 August 2024

★★★★★ 5/5

Google

First time using Bridgfords and I had the fabulous Grace as my agent, she was amazing getting my other halfs brother into his property and sorting everything out, she definitely went above her job role... #AmazingPositiveProfessionalism

Ashlie · 16 June 2021

★★★★★ 1/5

Trustpilot

Terrible agency

Terrible agency. Moved into the property in November and waited months for repairs to be done. Some repairs are still not done now. Everybody that works at Bridgfords takes ages to reply or just ignores your email. Spoke to a manager on the phone who was extremely rude and did not have the time of day to speak to me. Overall, the Hacienda branch have been very disappointing and have made my move not enjoyable.

Black · 21 February 2019

★★★★★ 5/5

Google

Washington branch are always a pleasure to deal with. Seem to go above and beyond, shout out to connor whos seemed to solved on goin issues in 3days which have taken months from other branches.

Andrew · 16 June 2021

★★★★★ 1/5

Trustpilot

A deplorable and unscrupulous business

A deplorable and unscrupulous business. Tenants have to chase and chase for their bond monies to be repaid and during the chase, Bridgfords lie,lie and lie.

Pam · 27 October 2024

★★★★★ 5/5

Google

Absolutely brilliant! Our previous agent were extremely awful which had made me very nervous about renting again altogether. However these guys are absolutely brilliant!! Awesome. No problems, all smoothly. Worth every penny. Constant communication and they have even followed up with me about how we were doing a few weeks later - i have had no issues with them whatsoever and we are very glad to be dealing with such a brilliant team of agents :)!

Kelly · 17 June 2016

★★★★★ 1/5

Trustpilot

Stay Away !!

Stay Away !!Untrustworthy and remember NO verbal agrements of repairs etc are kept.Cause they will charge you and then ignore you.In my experience No cleaning and No repairs will be carried out after you have signed your contract and paid them your hard earned money.STAY AWAY !!

Sus · 17 August 2023

★★★★★ 1/5

Trustpilot

Don’t waste your time

Their agent failed to turn up to a property viewing. We called the agent and the office several times and no one picked up so we went to their office and booked another appointment for later that day. They then failed to turn up to the second appointment and when we went to the office again, showed no remorse and did not apologise. Will never ever book with them again. They’re rude and unprofessional.

Faith · 6 July 2018

★★★★★ 1/5

Google

It's like bingo if they don't like you on paper your not getting in advise is go somewhere else peoples life are not bingo

Allison · 25 October 2022

★★★★★ 1/5

Trustpilot

Dealt with a guy called zahid should…

Dealt with a guy called zahid should have known really never to go ahead, once they had the sale wasn’t interested, pushed into putting the house on the market telling me I’ve spent a lot of time at your house! Very proffesional, was asked to reduce price after 2 weeks, long story with the rest of it but I would stay clear, hence I took my house off the market with them,

Nicola · 27 June 2019

★★★★★ 1/5

Trustpilot

Horrendous end of tenancy experience

Horrendous end of tenancy experience, we started a complaint process with them, really unprofessional, they don't respond to emails or calls, do yourself a favour and look elsewhere

Sabrina · 29 August 2024

★★★★★ 5/5

Google

First time using Bridgfords and I had the fabulous Grace as my agent, she was amazing getting my other halfs brother into his property and sorting everything out, she definitely went above her job role... #AmazingPositiveProfessionalism

Ashlie · 25 October 2020

★★★★★ 5/5

Google

I found Connor Ramshaw extremely helpful during the new tenancy process. He kept me up to date with the progress throughout the changeover.PositiveResponsiveness, Quality, Professionalism

Annette · 26 August 2022

★★★★★ 5/5

Google

Connor at bridgfords was brilliant with setting us up in our rental property. Responded quickly and was a great help throughout. Would 100% recommend to anyone.

Patrick · 16 June 2022

★★★★★ 1/5

Trustpilot

Accepted property and then they rang to say they’ve accepted someone else!!

I was accepted a property by them and I sent all paperwork over and two weeks later they phoned saying I was accepted as a higher bidder was accepted. Why accept me and my offer to disappoint two weeks later. Do not use this estate agent very bad service and not happy at all. They are useless I will be using somewhere else.

Nancy · 20 September 2021

★★★★★ 5/5

Trustpilot

Georgia brilliant

I had best service , and kept up to date with the process. From Georgia , and communication was seamless. Always let me know what was needed every step . Excellent work . !! Thanks RegardsDean

Dean · 11 March 2024

★★★★★ 1/5

Google

It's like bingo if they don't like you on paper your not getting in advise is go somewhere else peoples life are not bingo

Alison · 16 June 2022

★★★★★ 1/5

Trustpilot

Rude

Rude, unhelpful and abrupt. They don't care about the tenant. All they care about is keeping the landlords happy and not losing the landlords custom. They could give no s#*ts about the people actually paying money. Stay away because they are not helpful. I got upset about a job that needed doing and was told that "you took the house as it is, there's nothing we can do". Just Wow

Kieron · 19 July 2018

★★★★★ 1/5

Trustpilot

Not the best experience over a two year…

Not the best experience over a two year period. During our stay in their letting they were the most inconsiderate bunch. If there was a problem it was your fault. The landlord was always right. At the end of the tenancy their deposit holding arm Countrywide did their very best to withhold some of it, even though the property was in a better state when we left it.

Alan · 29 August 2019

★★★★★ 3/5

Trustpilot

Bridgford Didsbury was ok

Bridgford Didsbury was ok, felt a little rushed in the viewings but at least they answered their phones unlike some other letting agencies

Douglas · 8 June 2017

★★★★★ 1/5

Trustpilot

I want to let you know that I am…

I want to let you know that I am complaining to you because you are careless. my husband called for a house yesterday and you were going to call us back, you didn't do that. today when he came back to you with a phone call, you tell us that there are no more places to see the house. I do not recommend.

Daniela · 4 February 2021

★★★★★ 1/5

Trustpilot

Terrible customer service, will happily take your deposit but never give it back

Terrible customer service. Been waiting over a month for my deposit back after getting the checking out report (which came back fine) keep getting told it’s the landlords fault. Will be seeking legal advice and charging them the deposit, legal fees and their standard late payment fees as detailed on there account if I was to have paid my rent late (which I never did)

Megan · 27 July 2020

★★★★★ 1/5

Google

Poor service. I would not recommend using this agent.

Robert · 19 September 2023