Trusted Agent profile
★★★★★
57 reviews across 1 platform
69d London Road, Southborough, TN4 0PA, Tunbridge Wells, TN4 0PA
Le Grys's Tunbridge Wells office at 69d London Road is rated 4.5 out of 5 across 57 reviews on 1 platform.
Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
5/5
TrustpilotLegrys letting
I moved into a new apartment a few months ago, and Sophie at Legrys made the whole experience really smooth. She was warm, friendly, and easy to talk to, and always happy to help with any questions I had. Having her as my point of contact took a lot of stress out of the move and made everything feel very straightforward. Thanks Sophie.
5/5
TrustpilotSale of property st Kew highway Cornwall
Legrys helped us so much in the sale of my cottage in Cornwall. Jack in particular had a great knowledge of older properties. All of the estate agents were respectful and there was excellent communication after each viewing. The sale from offer to completion was within 10 weeks. Thank you Legrys.
5/5
TrustpilotDebbie was fantastic
Debbie was fantastic. She couldn't have done more to sell our property in Cranbrook. Absolutely brilliant service.
5/5
TrustpilotExcellent service from Sophie!
I would like to thank Sophie for her professional service and all her help. We rented an apartment for our son and he felt at home from the beginning, this was also caused because of Sophie’s kindness. Nothing was too much for her! We viewed the apartment a few times and also went back to measure up. We needed my son to move in within a week and she made this a very smooth process.
5/5
TrustpilotOur experience of working with Della…
Our experience of working with Della has been first class. The process has been smooth and professional from viewing a property to doing referencing. Thank you Della
5/5
TrustpilotReally amazing experience over many years…
I rented through Legrys for many years and they were fantastic.Especially Della who has always responded to any concerns,been extremely supportive and has undertaken regular inspections with integrity and trust.I would like to thank the team for everything and my landlady for letting me live in this wonderful place.
5/5
TrustpilotLeGrys provided a good estate agency…
LeGrys provided a good estate agency service right from early enquiry valuation stage through to after sales service. Always keeping us in the loop with feedback from viewings etc. Even though we were a long way from the property being sold.
5/5
TrustpilotIncredible service!!
We have just sold our house with Legrys. Anna supported us the whole way through. From the beginning Anna went above and beyond to deliver amazing communication and was so positive throughout. She actually cared and it felt like ours was the only house she was selling. She was always extremely quick to respond and update. I would absolutely recommended Anna and the team. Thank you for everything!
5/5
TrustpilotFirst class letting agents!
I cannot speak highly enough of LeGrys! They have been managing my property for 5 years now and the service gets better year on year. The communication is great, their knowledge is excellent and if I need anything they respond immediately. I would highly recommend LeGrys to anyone thinking of using a management agency for their property.
5/5
TrustpilotWe had an excellent service from…
We had an excellent service from Legrys. The market was challenging and they produced excellent marketing materials and were always positive and encouraging that we would find a buyer. Once we secured a sale, they worked tirelessly to get us to completion. I would thoroughly recommend.
1/5
TrustpilotSave yourself time,effort and money go somewhere else
Ok dont normally take time to write a review for bad service , but this time I make an exception.
We have completed a formal review of your complaint and the subsequent interactions with our team. Please see our findings below: Staff Conduct: I have personally reviewed the call recordings, emails, and the AI interactions with you. While our team members are in the early stages of their careers, the recordings show they remained polite under difficult circumstances. You started your call with B implying you had a firm booking but couldn’t remember the time which in fairness, was inaccurate. We do not find that they were rude, disrespectful, or dismissive; however, we have used this as a training opportunity regarding call de-escalation. You singled out F to say that he had been extremely professional and polite (a fact you did not include in your review sadly) and his emails to you on 2 April are very clear that he would contact you to confirm any appointment in due course. In this case, after the bank holiday weekend and after his annual leave on Tuesday, he was back in the office on Wednesday and that’s when we first knew that the original viewing plan had been changed. Viewing Availability: As previously communicated, the property is currently occupied. We must respect the rights of the current tenants, who were unable to provide access for the provisional window of 11th April. We are now working toward viewings for the week of 20th April, well in advance of the new tenancy starting at the end of May. It is unfortunate that in this instance we couldn’t fit in with your itinerary but this really was beyond our control. AI System Issues: We appreciate you highlighting the error regarding the incorrect email address provided by the automated system. This has been reported to the software provider for immediate rectification. As the system noted, the AI system cannot confirm appointments independently; manual confirmation from a staff member is always required and I can see this was relayed to you by the AI system who wouldn’t have picked up that you were already in the system under your name. It is new and innovative technology and there are teething issues which do require addressing and we politely request some patience to be given until we get it absolutely right. We believe your recent review does not accurately reflect the sequence of events or the professional efforts made by F and the rest of the team.
5/5
TrustpilotWe just moved out from one of the…
We just moved out from one of the property which we rented by legrys, which was on 55 calverly road, and Sophie did amazing job during our entire stay and move out process, she helped us with everything we needed and also supported &suggested during our stay in calverly house.
5/5
TrustpilotLegrys lettings
As a landlord I have used Legrys letting several times. Not only have they been quick in getting me tenants but they have been very helful with agreements, arranging deposits, check-in check-outs and generally with good advice, specially Jo Irwin, very knowledgeable.
1/5
TrustpilotAt the end of my tenancy
At the end of my tenancy, the estate agents had tried to imply that I (the tenant) had left the property in a poor state. The landlords wanted 2/3 of the deposit and was supported by the estate agents to instruct this. When the deposit went to adjudication, to my complete satisfaction they were awarded a small amount for some minor defects. Do not put your trust in this estate agents, they are only there to support the landlords. Legrys Cranbrook.
5/5
TrustpilotSimply sensational
The Le Grys team in Cranbrook are simply sensational. They show energy and commitment at every stage of the selling process . We cannot praise them enough.
1/5
TrustpilotDid not feel safe on a viewing
Despite an email to head office and a negative review I have heard nothing. I had the unfortunate experience of doing a viewing with an agent who failed to respect my boundaries including personal information and private finances - at a point where no such information was required above the basic information you would expect to provide. Felt very unsafe and was subjected to unnecessary comments by enforcing those boundaries.
5/5
TrustpilotHighly recommend
We can highly praise and recommend the team especially Zara who was our main contact at LeGrys. We purchased our property recently through them and throughout the whole process, which was really challenging at times, they were totally professional and extremely helpful. Their communication was first class as we were kept up to date with matters as they progressed throughout the purchase and helped us through to the difficult times we had at the point of exchange by liaising with all parties involved
5/5
TrustpilotWe have been working with Jo and Fergus…
We have been working with Jo and Fergus for around a year now, and both have been fantastic. They are knowledgeable, engaging, quick to respond, and completely thorough. In short, a pleasure to work with.
5/5
TrustpilotExcellent customer service
My mother let her house with LeGrys over a number of years & we her adult children continued this arrangement when mum went into care and after her death. Debra, Lucy & team in lettings were fantastic, always on the ball, professional, fair, excellent communication when maybe ours wasn’t as good due to the circumstances. They were very kind & patient with us. Reasonable costs all along. If you need to let or sell your property I would highly recommend LeGrys. I agree with the review below.. “above & beyond”. Thank you Debra, Lucy & the rest of your team! x
5/5
TrustpilotAbove and Beyond …
We have just sold our property with LeGrys, i can honestly say the most professional and hard working estate agents. Dan was brilliant, he went above and beyond to ensure that we were able to achieve the sale in the time scale needed. We are so thankful too Dan and his team for making this happen. Anyone in the Tunbridge Wells area looking to sell or buy a property these are the people who need to be speaking to. incredible service, very responsive and alway happy to help
4/5
TrustpilotGreat experience with Sophie
We had a great experience dealing with Sophie while renting our current flat. From start to finish, she was incredibly helpful throughout the entire process.
5/5
TrustpilotThis is a first class one stop property…
This is a first class one stop property agency which works on a very local knowledge based approach.
1/5
TrustpilotTerrible experience- Avoid this company
I rarely write reviews, but felt compelled to share my experience. The way this company treated not only me but also my family was absolutely unacceptable. Their behavior was unprofessional and downright disrespectful. We were left feeling frustrated, hurt, and completely let down. Please do yourself a favor and look elsewhere. Don’t let this company disappoint you the way the did us.
1/5
TrustpilotViewing cancelled half hour before
Viewing cancelled half hour before. Was told they would be back in touch. Not heard since. Very poor.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Le Grys's Tunbridge Wells office has 57 reviews across 1 platform: 57 on Trustpilot (across the whole business).
Le Grys Tunbridge Wells is rated 4.5 out of 5 across all 57 reviews.
Le Grys Tunbridge Wells, 69d London Road, Southborough, TN4 0PA, Tunbridge Wells, TN4 0PA.
