Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotExtremely poor property management and…
Extremely poor property management and lack of maintenance from Jack Charles, specifically Sam Hipperson in the lettings department. Tenants are charged for the upkeep of the front garden, yet the actual service provided is critically lacking. In 2025, gardeners only visited the property twice. So far this year, there has only been a single visit. When chased for updates, the agency repeatedly claims a gardener is coming "next week," but the work is not carried out. Due to this neglect, the garden is heavily overgrown, the path with brambles at both ground and eye level, creating a serious safety hazard for anyone using the walkway, especially children. Photos attached show the exact condition of the garden/path and the lack of maintenance. This negatively impacts all the other residents in the close.
Stephen · 14 July 2026
Agent replied · 25 September 2026
Stephen as explained by Sam we are not responsible for the garden maintenance. I am sorry you find this so distressing but I can only control what we are asked to manage. It is not acceptable to lash out against the team because you can’t get your own way. I assure you this will not give you the outcome you are looking for. Please remove these malicious posts and talk to me yourself, or via a trusted family member or confident. Maybe I can help you discuss your concerns in a more constructive manner. However for now I cannot allow you to have further contact with my team. Regards
★★★★★ 5/5
TrustpilotMade my first buy experience easier than I thought it would be
Jack Charles from start to finish of buying my first home have been amazing. Always kept me in the loop and given me the little kick up the bum when I’ve needed it. Would highly recommend, all the staff are friendly and professional. Big thanks to Izzy and Amy for explaining things to me when I had no clue 😃
Nick · 29 January 2026
★★★★★ 1/5
TrustpilotNasty & Clueless
Dealt with letting agent Piers - polite but beyond clueless - asked for assistance from Director (Shaun) who is aggressive and rude. In what world does such terrible customer service win custom or recommendations?
Josephine · 2 April 2026
Agent replied · 10 June 2026
I am sorry we couldn’t meet your expectations. But, I won’t allow my team to recieve unfair feedback. We wish you all the best…
★★★★★ 1/5
TrustpilotShambolic
Impossible to find a worse letting agent - rude, unhelpful, patronising, dishonest, misleading and worst of all utterly incompetent. As a landlord with decades of experience I have never come across anyone so inept.
Phil · 2 April 2026
Agent replied · 10 June 2026
An highly unusual interaction…
★★★★★ 5/5
FacebookWe sold and bought our properties via Jack Charles Estate Agents, James and Marisa are so lovely and accommodating to us. James said he will find us a home and he did ! We sold and completed within three months and we are so pleased to be in our new home!! We would definitely recommend these guys and huge thanks to you and your team!
Wendy · 19 June 2021
Agent replied · 8 June 2023
You guys did it! Found us a home
★★★★★ 5/5
FacebookGood recommendation are only given for a job well done, I appreciate the effort of MRS JESSICA WAYNE for helping me work from home mostly during the pandemic era. I am making an amazing profits, after investing $550 now making up to $5,320 on a weekly basis, All thanks to MRS JESSICA WAYNE. for trading help, i recommend you contact her for a profitable investment in forex & binary trading you surely won't be disappointed, just DM her via:WhatsApp number: +19186093473 Email: jessywayne2j2@gmail.com if you need help in finding a good and reliable expert trader.
Nicolas · 8 June 2022
★★★★★ 1/5
TrustpilotWould give a 0 stars if I could...
Worst estate agents I've ever dealt with. Knew nothing of my property when showing people around, had no contact with me during the sale process, left me the most unprofessional and rude voicemail by accident and then lost my keys on the day of completion! Don't waste your time or money with Jack Charles!
NBL · 29 March 2021
Agent replied · 30 July 2025
Please feel free to Email me with your name and property details - shaun@jackcharles.co.uk.
★★★★★ 5/5
TrustpilotJack Charles-Great Service!
We sold our home through Jack Charles who were absolutely fantastic. They kept us informed of the progress every step of the way and really stepped up when we hit a few bumps along the road. Marisa, Izzy and all of the team were brilliant and I couldn’t rate them more highly.
Tony · 3 June 2024
★★★★★ 5/5
TrustpilotGreat job on a tricky sale!
Paul & James (and the rest of the JC team) did a great job selling my house! It all started out so well with viewings booked the day it went on the market and an acceptable offer came in soon after! However, the sale process was not so simple and Paul had to do an amazing job to help me to get it over the line at the 11th hour just before the stamp duty deadline! Highly recommended.
Nik · 26 July 2021
★★★★★ 5/5
FacebookJack Charles Estate Agents are fast acting, attentive and efficient and sold our property within 10 days! We are delighted. Highly recommend them!!!
Marion · 30 June 2020
Agent replied · 8 June 2023
Thank you Marion. The hard work begins now
★★★★★ 5/5
FacebookProfessional with the personal touch. Our sale went through quickly and smoothly thanks to this wonderful team.
Lizz · 30 March 2021
Agent replied · 8 June 2023
Lizz Dreww! You look so beautiful on your profile, and I feel honored to call you my friend. I apologize for writing in your comment section, but I must compliment you on your timeline. I would like to be your friend. I've tried to send you a friend request, but it's not going through, so I decided to leave a comment here. I hope it's okay if you add me as a friend. God bless you, and I look forward to hearing from you soon.
★★★★★ 5/5
TrustpilotWe are in our forever home thanks to…
We are in our forever home thanks to JackCharles!
JEMIMAHSPALDING · 3 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
