5/5
TrustpilotOur property manager Saima is…
Our property manager Saima is wonderful. We've had a few things that needed repairing since moving in last April and all of them have been addressed quickly and are now fixed.Thank you Saima
Trusted Agent profile · Tunbridge Wells
Hamptons Tunbridge Wells Sales reviews
★★★★★
1,578 reviews across 2 platforms
18-20 London Road, Tunbridge Wells, TN1 1DA, TN1 1DA
Part of Hamptons, see every office.
Hamptons's office in Tunbridge Wells, at 18-20 London Road, is rated 4.3 out of 5 across 1,578 reviews on two platforms, including 157 Google reviews rated 4.9.
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Reviews
Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery happy, cannot fault the service
I've been renting out a house through Hamptons St. Albans for over 10 years and they have always been professional and easy to deal with. David Whiting has dealt with any work on the house very promptly and expertly, with information keeping me informed and in control at all times..
4/5
TrustpilotGreat property managers very responsive…
Great property managers very responsive and quick to act on any issues . Many thanks to Gemma Ward for the great communication and response.
5/5
TrustpilotMy experience of dealing with Melanie Hudson
My experience of dealing with Melanie Hudson over the last few months has been quite exceptional. Not only is she both knowledgeable and reliable but her enthusiasm for her job is demonstrable at all times, even when events have not always gone according to plan.She is a credit to Hamptons!
5/5
TrustpilotHamptons have been great from the…
Hamptons have been great from the start. Our property manager Hanna is so lovely and she always replies to our queries within minutes!
5/5
TrustpilotProfessional & friendly
This is the second property I've rented through Hamptons. They are professional, have good attention to detail and get things sorted when they go wrong. Melanie is always friendly and efficient.
1/5
TrustpilotI have recently rented an apartment…
I have recently rented an apartment through Hamptons in Guildford. They are also the managers of the property. There have been serious issues in the apartment once I moved in and paid, and they have not acted on them for three weeks. In fact, they pass the ball around and they don't act on them.
Agent replied · 29 October 2024
Thank you for leaving us a review. Customer service is important to us and we are naturally disappointed to receive your feedback. I can see your property manager emailed you yesterday with a full update and reassured you all works have been booked in a reasonable time frame. I also understand you contacted us on Twitter yesterday and the online team have sent you a separate update after their own investigation. I apologise if our services have not met your expectations but would like to assure you the team have been and will continue to work hard to resolve outstanding issues. Thank you again, we hope you enjoy the remainder of your tenancy.
5/5
TrustpilotJennifer Powell has been fantastic…
Jennifer Powell has been fantastic managing my new home let by Hamptons.
5/5
TrustpilotPeace of mind at Hamptons
We’ve been using Hamptons to manage our property since 2010 and have just placed another property for let with them this year. David Whiting, our property manager, is exceptional. We trust his advice and direction on every job implicitly and we know it’s undertaken to the highest standard. Along side the ongoing management, we’ve also noticed how efficiently their contracts are handled and how they work so well as a team.
5/5
GoogleThe process to secure our rental property was simple and straight forward. No surprises and everything went according to plan. Thanks
5/5
TrustpilotGreat property manager
Sarita has been managing my property for years and is a great property manager. She is smart, efficient, proactive and is a great communicator. The best by a long long way at Hamptons.
5/5
TrustpilotThanks to David Whiting for being quick…
Thanks to David Whiting for being quick in respond, and sort out any issue / maintenance. Can not thank him enough. David is so easy to approach and made our lives much easier.
1/5
TrustpilotNot very assuring
Went through Sadia Shakeel. Pretty unresponsive and had to chase her a couple of times regarding emails, very blunt over the phone, and just generally felt like I was bothering her when I had enquiries. Can't speak for the whole of Hamptons, but this personal experience with them I won't look too favourably on.
5/5
GoogleHamptons has just sold our property in Mount Sion, Tunbridge Wells. Deborah Hancock has been our main contact and she has worked hard, kindly and politely. We would recommend them as they have been efficient and professional. Thank you. Dan and Lurdes Newell
5/5
TrustpilotA Good Move
Basically it came down to Stella. She was the staff member we dealt with most throughout the process and went out of her way to be helpful and accommodating. This particularly applied after exchange of contracts when we needed to visit our new property with contractors several times to arrange for work to be undertaken. She always helped willingly with this and basically made it all possible.
5/5
TrustpilotThank you Alexia
Thank you Alexia, we have just completed on our flat and want to say thank you for such a professional, efficient service from start to finish. We appreciate all your help, many thanks!
5/5
TrustpilotGreat service all the way through the procedure
Great service all the way through the procedure of renting the flat, kept in touch when something came on the market knowing the situation I was in, the team was very patient with myself and went through the paperwork as it came through, will definitely use Hamptons again.
5/5
GoogleAndrew and his team were very fast,efficient and friendly during the selling our house. But most importantly gave very good and sound advice throughout the process, and final negotiations. We are delighted at the results and were amazed at the speed Hamptons worked.
5/5
GoogleThank you for all your support and help over this last year.
Agent replied · 24 October 2024
Thank you for your review Angela. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
1/5
TrustpilotReally terrible
Really terrible - we’ve enquired about a property (or tried to) about 4 times and no one ever gets back to us - I don’t know why anyone would choose to work with people who actively ignore potential clients. Shockingly poor.
Agent replied · 29 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotExcellent Property Manager makes for an Excellent Service
In the two years I have been renting through Hamptons I had a great experience in customer service. My property manager, Eloise, has been absolutely perfect. She has always responded straight away and showed she cared about the issues I faced in the property, seeing them to quick and satisfactory resolution. I feel like she deals with me as a human being she can help through her position and not as just a customer. Highly recommended. Thank you, Eloise!
5/5
TrustpilotGreat property management company with excellent personnel
I have been using Hamptons to manage my property for several years now and have been very impressed by the personnel that I’ve dealt with in various departments. In particular, I’ve been working with Lucy Desborough whom I can honestly say is one of the best property managers I’ve ever come across. She’s always timely with her responses, excels at finding solutions to difficult problems, and always goes that extra mile to help in any given situation. She’s an excellent communicator and works well with others across departments and outside of Hamptons. I always know that she’ll handle issues with the utmost diplomacy and decorum. She continues to be a pleasure to work with and I hope that she’ll always be my property manager!
4/5
TrustpilotAmy our property manager has been very…
Amy our property manager has been very helpful, especially lately when we had a number of repairs issues to deal with.At the same time we've had complaints from our tenants that when something breaks they get a number of different contractors coming and spending too much time 'inspecting the damage' and are then very slow and not always competent in actually repairing things. Once I introduced Hamptons to my own contractions who have a wide range of specialists, things went faster and smoother.
5/5
TrustpilotHamptons Horsham 5 Star Service
I'd be hard pushed to keep this review minimal in terms of the service and support that has been received by Hamptons and in particular our Property Manager, Petrina Whiley.Since the beginning of our Tenancy, Petrina and her colleagues have been on hand to offer assistance on a variety of matters and have always gone above and beyond to help resolve any issue. Even beyond that, the follow-up to ensure everything has been taken care of to our satisfaction is one of the personal touches we really appreciate.Massive Thank You as always to Petrina and of course the entire Hamptons Team in Horsham.
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Tell us what you need and we'll put you in touch. Hamptons Tunbridge Wells Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tunbridge Wells.
