1/5
TrustpilotAwful Service
Terrible service, rude and constant lies.There's a reason the Trustpilot is currently below 2 stars.
Trusted Agent profile · Tunbridge Wells
Connells Tunbridge Wells reviews
★★★★★
1,836 reviews across 2 platforms
5 Vale Road, Tunbridge Wells, TN1 1BS, TN1 1BS
Connells's office in Tunbridge Wells, at 5 Vale Road, is rated 2.2 out of 5 across 1,836 reviews on two platforms, including 190 Google reviews rated 4.7.
Reviews
Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotI rented my house in dudley staff…
I rented my house in dudley staff rented my property to ccj peoples and I waited 2 years I lost 2 years rent because of unexperience staff they don't know what they are doing also not helping the landlords and they serve section 21 without providing documentation I wasted 4 another months because of unexperienced staff don't bothered with connells thanks find local agency
5/5
TrustpilotI would highly recommend Connell’s…
I would highly recommend Connell’s kings Heath. They were professional and pleasant throughout the whole of our sale.
5/5
TrustpilotSuperb service
I am first time buyer and like any other I found "all home buy" process very frustrating. It was very daunting till I went to Connells where I met perfect specialist and adviser Kasia Gawron. With her professional help everything went so easy and smoothly that I couldn't imagine it can be.One more time thank you, Kasia, for all your help and support during my trip to a new home.
1/5
TrustpilotNorth Bristol Connells
North Bristol Connells, My daughter and her B/F paid Morgage Broker 700.00 to end up applying for a 5 year Fixed 2.39% Nationwide BS Morgage with Nationwide, Product fee of 995.00, same Morgage available on Nationwide BS website @ 2.29%, thus if purchase concludes to completion daughter and her b/f will be paying Nationwide fee to morgage broker by virtue of slightly higher rate as well as having paid 700 fee themselves.
1/5
TrustpilotWorst estate agent ever
Worst estate agent ever. Wish I had read the reviews before using them.They gave me ad advice as to how to market the property and gave meno feedback on viewings I had to chase them all the time.The property only sold when I ignored their advice. They admitted they only tell clients part of the feedback. The only thing they were efficient at was presenting a bill for appalling service AVOID THIS AGENCY
5/5
GoogleLara and Daytona are the best letting agents in Tunbridge Wells! They have helped me tremendously as my portfolio grows, and I will most certainly be asking them to look after all of my future properties. Thank you very much for your hard work.
1/5
TrustpilotPut a bid on a house
Put a bid on a house. Went to best and final offers. Subsequently found out despite bidding £10,000 more than other party and in better circumstances (no chain, mortagage agreed etc) we lost out. Turns out it was due to estate agents knowing the other buyers and wanting to give them a cheaper sale. Lied to seller about our circumstances to m to approve other buyer. Cowboys stay clear
5/5
GoogleExcellent agent. Lara helped my family and I to rent a wonderful apartment in Tunbridge Wells. We were living overseas and with her great help we could move in to our new apartment soon after we arrived in the UK. She responses swiftly to all emails and queries, and is very helpful and friendly. Highly recommended.
1/5
Trustpilotbad customer experience
They do not update the status of the properties on the website and other platforms. Wasted my time enquiring unavailable properties. Nearly all of the property I enquired were no longer available. Also I think it is dishonest that they said the price written was for an unfurnished apartment, yet on the website said the apartment is furnished.
1/5
TrustpilotI’m so glad I’m not the owner of this…
I’m so glad I’m not the owner of this branch the closed sign is on the front door and the two staff that are working are sitting on there mobile phones, just walked passed 1 hour later and still on her mobile phone texting, very productive office. I would suggest who’s in charge of paying these staff start tracking there hours of no productive work
1/5
TrustpilotWould have given 0 stars
Would have given 0 stars, but Connells are just unprofessional, do not know what they are doing, i have sold my house in February and yet still not received payments and anything, they keep taking us round in circles, telling us a date then totally going past this and making it longer and longer, wish I never used this company as total numptys, never again
4/5
TrustpilotGreat help for a first time buyer
Isabella and Sonny were a great help for me when buying my first property. Would certainly recommend
1/5
TrustpilotI worked for this company they promised…
I worked for this company they promised me the earth in terms of support and marketing, when i got there I had two 17yr old kids with 0 experience and was left completely unsupported - they then sued me when I left for money back (Joke)DO NOT WORK FOR THEM MOST AWFUL COMPANY I HAVE EVER STEPPED FOOT INTO
2/5
TrustpilotNo Enthusiasm
My son is looking for his first home to buy. He called Connell repeatedly about a flat he was interested in and they didn’t make much effort to call him back or set anything up. In the end I had to call and arrange a viewing.Son and his dad went on the viewing. The agent was very halfhearted and didn’t show any enthusiasm about the property. Very underwhelmed.
1/5
TrustpilotPoor communication
Poor communication. Go with another estate agent. Connels is hopeless.
1/5
TrustpilotThe perfect name actually CON-nells.
The perfect name actually CON-nells.I was happy till the day before move-in but since this agency is full of fraudsters; they lie and deceive you till you make any payments and once that is done with good faith then they start ignoring you because that's what con artists do.
5/5
GoogleWe purchased a 5-bedroom property in Tunbridge Wells through Connells in September 2018. The staff at Connells (Anthony, Angelica and Peter), were very helpful and a pleasure to deal with. They helped to ensure that our purchase went through very quickly. We went from 'offer' to 'exchange' in one month! We had been let down by a previous purchase, with another agent, so were very grateful for the speed of the process.
5/5
GoogleHannah and Lara in the rental department are professional. They were very helpful advising us on what we needed to do to rent out our property. They listened to what we wanted and found us new tenants within a few days of our property going live. This is the second property they have let for us. I can't recommend them highly enough.PositiveProfessionalism
4/5
TrustpilotEmmie Richardson is efficient and…
Emmie Richardson is efficient and polite, dealing the rent brilliantly to the landlord' satisfaction.
1/5
TrustpilotWent to them to rent a house,booked a …
Went to them to rent a house,booked a viewing. Got a call on viewing day that they had to rebook, i took another day off work for the viewing just to get another call saying that the landlord doesn't accept us because i get in work beneffits...this was meant to be disscussed after viewing not before and in my opinion Michelle has this house put asside for some of her friends. Totally unprofessional
1/5
TrustpilotCon - nells
Put in a offer with connells estate agents and basically forcing our hand to use there in house mortgage adviser or else they wouldn’t put forward our offer, we had all or correct documents and a mortgaging principle. Which I later found out was illegal! They basically told me I’m not interested in the house due to not using their in house mortgage adviser.
5/5
GoogleReally helpful and friendly staff. Saffron and Lara were very helpful and made our move in to the new flat run very smoothly.
1/5
TrustpilotWould not book a viewing for a flat…
Would not book a viewing for a flat without first making me come to their office to push their own morgage advisor who comes with a £599 price tag. They said that this was due to them recieving too many "time-wasters".
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