Connells Tunbridge Wells reviews

★★★★★ 5/5

Google

I honestly can’t thank Tom Hogger enough. As a first-time buyer, I was so nervous about the whole process, but Tom made everything feel easy and completely stress free. From the very first call, he took the time to explain every single detail, always checking that I understood and felt confident before moving on. He even went through my budget with me in depth, making sure I was comfortable with every decision. No question was ever too big, and he was endlessly patient, reassuring, and kind. Thanks to Tom’s hard work and genuine care, I had my mortgage offer in less than two weeks. I’m so grateful for all his help, Connells are very lucky to have him.

Danni · 2 November 2025

★★★★★ 5/5

Google

I recently sold my property through Connells and couldn’t be more impressed with the experience. The entire team was incredibly helpful and efficient throughout the process, always conducting themselves with professionalism from start to finish. A special thank you to Ollie, who was a real superstar and a pleasure to deal with. I also want to mention Tom, the mortgage advisor, he secured the best deals for everything I needed and made the financial side smooth and stress-free. I don’t usually leave reviews, but credit is certainly due here. Highly recommended!

Saki · 16 October 2025

★★★★★ 5/5

Google

We were really struggling to find a home as our previous rental contract was ending, and Ella Johns from Connells was a huge help. She quickly understood what we needed and found us a lovely rented home just in time. Ella was friendly, supportive, and also gave us helpful suggestions for other products and services we might need. We truly appreciate her effort and would happily recommend her to anyone looking for a reliable agent.

Reny · 1 December 2025

★★★★★ 5/5

Google

I can’t recommend Connells Tunbridge Wells highly enough, especially Ollie who has been my agent throughout the whole process. This was not a straightforward sale, it included the difficult step of removing a tenant, but Ollie went above and beyond to make things as smooth as possible for me, even while I was managing everything remotely. He kept me updated at every stage, was always on hand to answer questions, and made what could have been a stressful experience so much easier. His professionalism and dedication really stood out, and I’m very grateful for all his support. Thank you again, Ollie. I would highly recommend you and Connells to anyone looking to sell their property.

G · 17 September 2025

★★★★★ 5/5

Google

I have been so impressed with the team at Connells,Tunbridge Wells. Thank you for your help, support and understanding regarding my house sale. Manager Ollie Spackman and his team, have guided me through this process, challenging at times but we reached my goal yesterday. It's not easy selling a much loved home of 21 years but Connells and my Solicitor and her team made it happen. THANK YOU

Marie · 21 November 2025

★★★★★ 5/5

Google

The Tunbridge Wells Connels team have been an absolute dream to work with during a very stressful time. Matt in-particular was my point of contact in the selling of my flat and was just fantastic to work with, always happy to speak with me about any queries and went the extra mile on many occasions- just a genuinely great guy to deal with. Matt was consistent from the valuation of my flat right through to completion and when I did speak to other members of the team - Ollie & Charlotte, they were equally helpful so never felt let down. Really cant recommend them enough.

Carly · 6 January 2025

★★★★★ 5/5

Google

Me and my partner just bought our first home through Connells which was a stressful experience at times with it being mortgage repossession but Ollie and the team were amazing throughout and did everything they could to ensure eveything went to plan and couldn’t have asked for anymore from them

Emilie · 16 November 2025

★★★★★ 5/5

Google

Having just completed on a tricky sale, just wanted to say that the team was incredibly helpful and efficient throughout the process, A special thank you to Ollie, who was a real superstar who's ongoing persistence with our buyer certainly paid off and he was pleasure to deal with.

Loretta · 2 November 2025

★★★★★ 5/5

Google

Ollie was instrumental in getting my first home purchase over the line, he was fast to respond to any questions I had and would contact my solicitors on my behalf to keep things moving. I really valued his support and guidance through the process.

Sophie · 15 December 2025

★★★★★ 5/5

Google

Tom Hogger from Connells was my mortgage advisor for the purchase of our new family home and I highly recommend him. Tom’s expertise and professionalism made securing a mortgage a smooth and stress-free experience. He tailored his advice to our needs, explaining everything clearly and ensuring we got the best deal possible, always updating our rate when they dropped slightly. Tom’s responsiveness and attention to detail were exceptional. He was always available to answer questions and proactively addressed any issues, making us feel like a priority throughout the process which I really appreciate. Tom was very personable. I felt like he genuinely cared about helping us push forward when things slowed down with our solicitors and supported us every step of the way. Very knowledgeable and helpful mortgage advisor, I will definitely be using him if we move in the future 👏 🏡 ---

Paul · 23 August 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Received great service from Ella; after viewing a different property that was not suitable, she sourced the place we have moved to and it suits us really well! Thanks Ella. Nick did the most thorough inventory I’ve ever seen… thanks Nick.

Tatenda · 15 July 2025

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

We can't thank Tom enough for his outstanding support and dedication throughout our mortgage process. From start to finish, he went above and beyond, putting in the extra effort to ensure we secured the best possible deal. His knowledge, patience, and commitment made the entire experience smooth and stress-free. Tom took the time to explain every detail, answer all our questions, and provide us with tailored advice that truly made a difference. We felt confident and reassured knowing he was handling everything with our best interests in mind. If you're looking for a mortgage advisor who genuinely cares and delivers exceptional service, we highly recommend Tom at Connells.

James · 4 April 2025

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 5/5

Google

Very happy with Ollie at Connells, Tunbridge wells. Very helpful and went above and beyond to get our purchase of our house over the line. Thanks Ollie!

Todd · 21 October 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

Thank you to Ollie, Tracey and Ashton for their help in selling our flat. They’ve been professional, friendly and supportive the whole way through!

SARAHYO · 3 November 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026