4/5
TrustpilotGreat attention
Great attention, good communication and service
Agent replied · 26 October 2024
We appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
Trusted Agent profile · Truro
Savills Cornwall reviews in Truro
★★★★★
1,939 reviews across 2 platforms
73 Lemon Street, Truro, TR1 2PN, TR1 2PN
Part of Savills, see every office.
Savills's office in Truro, at 73 Lemon Street, is rated 4.2 out of 5 across 1,939 reviews on two platforms, including 138 Google reviews rated 4.9.
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Reviews
Every review we hold for the Truro office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent
Excellent, very helpful and all conducted in a professional manner.
Agent replied · 26 October 2024
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we met your expectations.
5/5
TrustpilotHighly Recommended
Highly professional yet friendly and easy to deal with. Managed a difficult transaction well.
5/5
TrustpilotTHE SPECIAL WORK & TIME PROVIDED BY…
THE SPECIAL WORK & TIME PROVIDED BY LOUISE KERR WHO MADE THIS SALE HAPPEN.
1/5
TrustpilotDon’t return calls
Don’t return callsNot interested unless an easy sellAvoid
Agent replied · 26 October 2024
We take great pride in providing an excellent service so to hear we have fallen short of your expectations is disappointing to say the least. If you’d like to, please email Carole Bratt, at CBratt@Savills.com so we can investigate this.
5/5
GoogleWe cannot praise the service we received from Savills enough. Everyone, was professional, helpful, knowledgeable and gave that little bit extra attention that makes the company 'special.' Particular thanks goes to Ben Davies who assisted us in navigating through particularly choppy waters!
1/5
TrustpilotWell done Savilles
Well done Savilles. Prime time Sunday evening, advertising (an old advert as well) a lovely house right on a river, right in the middle of a flood crisis in the UK. Lol well done and very thoughtful of your marketing department.
5/5
TrustpilotBrilliant service
Brilliant service. I would certainly recommend this business.
Agent replied · 26 October 2024
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level service our clients expect and deserve.
5/5
TrustpilotProfessional skills with personal…
Professional skills with personal understanding&supporting!!!
Agent replied · 26 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotDissatisfied
A truly dreadful company.
Agent replied · 26 October 2024
We are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotMy experience with Savills staff in early June 2023
Very clear explanation of everything involved. Ongoing and punctual communication. Extremely personable and professional staff (K.Stephenson & L.Living).
5/5
GoogleSpot on,very helpful and polite staff.. top job
Agent replied · 22 October 2024
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
1/5
Trustpilotpoor
dishonest, unreliable, inconsistent
Agent replied · 26 October 2024
Thank you for your feedback. We take this very seriously, could I ask you to get in touch with socialmedia@savills.com so that we can discuss your concerns.
5/5
GoogleAs purchasers we had a great service from George Hill. He was able to provide support, service recommendations to solicitors, surveyors and builders as well as keep the sale moving even through the difficulties of Covid-19.
1/5
Trustpilotnot great estate agent as expected poor…
not great estate agent as expected poor service
Agent replied · 26 October 2024
We take all feedback seriously and would like to investigate the comments raised in your review. Please email further information directly to Carole Bratt, Director, Compliance & Customer Relations at CBratt@savills.com so we may address your concerns.
5/5
TrustpilotWe reccomend Savills
George Hill at Savills was most helpfull, he kept us well informed throughout the sale of our property. Equally all the girls in the Truro office went that extra mile for us.
1/5
TrustpilotBad customer service
Bad customer service . Bad everything
Agent replied · 26 October 2024
Hi Jo, we're sorry to hear this. Please can you email further information to Carole Bratt, Director of Customer Relations, at CBratt@Savills.com so this can be investigated? Thank you
5/5
TrustpilotExtremely helpful
Extremely helpful, efficient and thoughtful.
Agent replied · 26 October 2024
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotExcellent advise
Excellent advise, professional service and a great sale. A pleasure to deal with.
5/5
TrustpilotSavills and Roisin have been great
Savills and Roisin have been great, very helpful, efficient and patient.Many thanks!
5/5
TrustpilotSuperb
Helpful, hardworking and unflappable.
Agent replied · 26 October 2024
Thank you for taking the time to review our service - feedback is always incredibly helpful.
1/5
TrustpilotExternal cleaning operative (Retail Park ) Metrocenter
Regrettably at this time we will not be inviting you to the next stage, as we had other applications which met the role requirements more closely.
5/5
Trustpilotgood experience
Lauren helped us check out and she is very responsive.
1/5
TrustpilotDishonest
Dishonest, unapologetic, rude and arrogant.
Agent replied · 26 October 2024
Hi Adam, sorry to hear your feedback. Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to socialmedia@savills.com so that we can investigate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Savills Cornwall hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Truro.
