Trusted Agent profile · Truro

Savills Cornwall reviews in Truro

4.2

★★★★★ Great

1,938 reviews across 2 platforms

73 Lemon Street, Truro, TR1 2PN, TR1 2PN

Part of Savills, see every office.

Savills's office in Truro, at 73 Lemon Street, is rated 4.2 out of 5 across 1,938 reviews on two platforms, including 138 Google reviews rated 4.9.

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4.9 / 5

138

Reviews on Google

This office

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1,800

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Truro office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great team

George and his team have been very professional in selling our house in Truro. It took a few months to find the right buyer due to volatility of the market, but George kept us in a positive mood all along. Reliable, efficient, easy and friendly to deal with and always reachable by phone or email. Thank you guys!

Luisa · 6 November 2022

Agent replied · 26 October 2024

We are so pleased that everything worked out successfully for you, Luisa. Thank you for providing us with an update and for taking the time to review our service.Regards,George

5/5

Trustpilot

Alexa was brilliant from the outset!

Alexa was brilliant from the outset!Not only did she make time over a weekend to show us properties, she was available right thru the process of entering in to the lease & was also always on hand to answer further questions & re-attend the property on more than 1 occasion so that we could solve issues about sizes & our needs once we got the keys.A HUGE Thank You Alexa!Cheers Ben & Lisa

Benedict · 21 January 2020

Agent replied · 26 October 2024

Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

5/5

Trustpilot

Excellent job from the Savills team particularly Tom Willing

Excellent job from the Savills team in selling our flat. Especially Tom Willing who was the lead. Tom has the perfect balance of drive and commitment to getting the deal done, with a realistic and balanced approach to both seller and buyer. He facilitated good communication between everyone involved, with an excellent speed of response throughout. And a very calm and reassuring style.

Mr · 29 March 2022

Agent replied · 26 October 2024

Thank you for your kind words. I know that selling a home can be very stressful and it is wonderful to hear that my team and I were able to help make things that bit smoother. Please feel free to get in touch with any further questions.Regards,Tom

1/5

Trustpilot

Absolutely appalling experience with…

Absolutely appalling experience with Pimblico office. Ridiculous delays with compliance, never-ending demands and Laura Wilcox and Claire Palmer took zero trouble. We dropped the company after weeks of stress.

Pandora · 12 March 2026

Agent replied · 20 March 2026

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with our Pimlico office. We would welcome the opportunity to look into what happened in more detail, and would appreciate further context to be sent via email to socialmedia@savills.com so we can investigate.

5/5

Trustpilot

Aliya is really helpful and responds…

Aliya is really helpful and responds very quickly whenever we have an issue with our property. She does her utmost to resolve it as soon as possible.

Brittany · 23 October 2024

Agent replied · 23 November 2024

Thank you for your feedback, Brittany. It really helps us review our own performance and ensures our service is the best it can be.

5/5

Trustpilot

Great experience with our Savills realtor

Eddie was incredibly helpful from the very start of our search all the way through to signing and moving in. We are extremely grateful to him for making the process easy and being readily available for all our questions & concerns. He had our best interests at heart from the beginning which made him a great realtor to deal with. We'd be sure to use him again in the future.

Sarah · 2 November 2020

Agent replied · 26 October 2024

We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

A lifesaver!

Charlotte was an absolute pleasure to deal with. After being let down by another agency with only a few days to move-in date, Charlotte ensured that we could turn around a rental lease in only a few days! Really a superhuman feat, and one for which I am incredibly grateful.I genuinely could not have asked for more, and I will certainly look to use Savills in the future.

Kevin · 19 April 2021

Agent replied · 26 October 2024

It was my pleasure, Kevin. Thank you for taking the time to review and feel free to contact me if I can help further.Regards,Charlotte

5/5

Trustpilot

Savills is the default for us now

Savills is the default for us now. We would not trust anyone else. Despite a last minute vendor pull-out through another agent, Savills worked their magic and we have an offer accepted within 72hours. To buy and sell with Savills was an absolute treat. Thank you to Oliver, Hannah and everyone in the Haywards Heath office. Steve & Claire Lewis.

Steve · 21 July 2022

Agent replied · 26 October 2024

Thank you for your lovely review. It was a real pleasure being able to help you and wish you all the best for the future.Regards,Oliver, Hannah & the Haywards Heath team

5/5

Trustpilot

Exemplary client service

Highly professional, always responsive, very focused on the client’s needs and interests, excellent at generating high quality demand and in communicating. Above all, Archie Davies is the personification of client service.

Marcus · 12 August 2024

Agent replied · 26 October 2024

We are so pleased that everything worked out successfully for you, Marcus. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

Excellent service and competitive…

Excellent service and competitive pricingExcellent service and competitive pricing.Generated a large number of interested buyers and arranged viewings with minimum fuss.Haley was brilliant at keeping us up to date with the latest offers and managing the sales process to keep the buyers well informed and interested. She was also extremely helpful during the negotiation period.Savills experience and wide reaching network of offices was extremely useful when it came to preparing and signing all the necessary documentation and explaining the structure of the sale.

Micheal · 21 August 2023

1/5

Trustpilot

Dreadful experience

Dreadful experience. Messed me around the whole time. Website wouldnt work wouldnt book viewing over phone insisted i had to create account just to view the property even though i was having problemsnwuth this. Then after struggling with this i managed to create account and booked viewing I turned up there and they didnt even have key code for safe to get key to goninside the property. So didnt evenbsee the place. Very unprofessional. I wont be wasting my time with this agency again

Francesca · 15 September 2025

5/5

Trustpilot

Sale of apartment

They say that moving home is second most stressful thing in life. That It was a very stressful time selling when faced with buyers who are inconsiderate, however David handled it exceptionally well taking full ownership of engagement between all parties right down to help arrange my removals within 24 hours!!! Thank you David you were awesome and you personally made it happen !!

Pam · 16 December 2021

Agent replied · 26 October 2024

I am so grateful for this wonderful feedback. I know that moving can be very difficult, so I am glad to have been able to help make the process a bit smoother. Regards,David

1/5

Trustpilot

Very good company for sellers because…

Very good company for sellers because most of them are traders and they support them.Beware of buying thru their auction , this is the place where you will be mislead , if you buy without doing due diligence, this auction company whatever you see being sold comes back again and again with lower price to catch new innocent buyers , like bait is used to catch the fish, same way innocent buyers are caught thru there network and pricing . Whatever lot you see and think of buying, please go back to previous auction catalogues and you find the the truth and the trick they use for innocents.

Dave · 22 July 2024

Agent replied · 26 October 2024

Hello Dave, we are sorry you feel this way, and would like to further understand your views so we can investigate. Please email details to socialmedia@savills.com so we can look into.

5/5

Trustpilot

Aliya is very responsive/proactive

Aliya is very responsive/proactive, she tries her best to sort out any issues, and provides feedback as issues are being resolved. Aliya also provides clarity on any issues being queries, usually within very quick turnaround times

Karin · 10 May 2024

Agent replied · 26 October 2024

Thank you so much for your review, Karin. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Trustpilot

Sam has been an incredible help

Sam has been an incredible help. An issue I've been dealing for a year he managed to solve it in less than two months, he is very professional and nice!

Maria · 23 August 2024

Agent replied · 26 October 2024

We are so pleased that everything worked out successfully for you, Maria. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

Zarah Naqvi

I would like to thank Zarah Naqvi, who manages the property we are renting for an always professional and quick response. It really is a pleasure to deal with you Zarah, thank you so much,Sabine

Sabine · 27 May 2024

Agent replied · 26 October 2024

Thank you so much for your review, Sabine. It's much appreciated. If you need anything further please don’t hesitate to contact us. - Zarah

5/5

Trustpilot

Property managed by Sarah

Property managed by Sarah.

Mr · 3 September 2026

Agent replied · 22 September 2026

Thank you so much for your review, Mr.Cameron. It's much appreciated. If you need anything further please don’t hesitate to contact us.

1/5

Trustpilot

Today is Tuesday 2nd March 1.10pm

Today is Tuesday 2nd March 1.10pm. I called Savills to ask the date a house was up for auction as it wasn’t clear to me on the website. The young girl who answered the phone was so unhelpful. She said I should find out myself has she will only have to google it herself. I asked her name she told me that her name wasn’t relevant. Appalling service!!

Alys · 2 March 2021

Agent replied · 26 October 2024

We are very sorry to hear this; if you'd like to, please could you send your details to socialmedia@savills.com so we can investigate? The next auction catalogue can be found here: https://auctions.savills.co.uk/index.php?option=com_bidding&view=commission&layout=catalogue&id=72If you are still unsure, please email us above and we will be more than happy to help.

5/5

Trustpilot

Victoria Short from Savills in Stamford…

Victoria Short from Savills in Stamford has looked after both the sale on our family home of over 20 years and our search for a new house. Inevitably there were some stresses along the way but Victoria and all the team in the office were efficient and patient throughout, with particular effort and good negotiation skills in the last frazzled days before exchange of contracts. The wider marketing and pr team secured a feature in the Financial Times property section which led to quite a few new viewings. All in all, I would recommend.

Emma · 18 July 2024

Agent replied · 26 October 2024

Thank you for your lovely review, Emma. It was a real pleasure being able to help you and hope you enjoy the new home.

1/5

Trustpilot

no response for incidents and Customer Service

unfortunatelly I had rented an apartment with this company as administrator and I have no air conditioner the last 8 days. (this is a pretty new building and I am the first person to live in the appartment and have a lot of issues inside).No body reach out me, they a not able and don´t want to help you if you try to call in the customer service.I don´t recommned this company.I am living inside a oven the last 8 days and nobody cares.the lift is not working the last week too and nobody was able to contact the OTIS to fix it.

Rodrigo · 11 July 2024

Agent replied · 26 October 2024

Hi Rodrigo, sorry to hear this and we hope we can help. Could you please email the address of the apartment to socialmedia@savills.com so we can direct the issue accordingly.

5/5

Trustpilot

Would highly recommend

Would highly recommend. Thank you to Abi (Savills Bishop Stortford). As a buyer, Abi helped us complete on a house we first saw online a year ago with a different agent and couldn’t even get a viewing. Service was professional and supportive and helped us resolve any issues we had. Thank you again.

Richard · 1 March 2023

Agent replied · 26 October 2024

Thank you, Richard, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Abi

5/5

Google

Great support from savills in Truro, special thanks to George for his valuations and advice, our photographer for some great photos which we shall treasure, and last but not least Alison for showing people round our house. A lovely team to work with. Many thanks.

J · 10 October 2023

Agent replied · 22 October 2024

A lovely endorsement of the Savills team, thank you so much for taking the trouble to write, we enjoyed working with you.

5/5

Trustpilot

Excellent support from Samuel Wood at Savills

Samuel Wood from Savills was professional, responsive, and very helpful throughout our rental process. He supported us from finding the flat through to moving in, handled everything efficiently, and made the process smooth and stress-free.

Ruslan · 5 January 2026

Agent replied · 22 January 2026

Thank you for taking the time to leave feedback, Ruslan. We’re so glad that you appreciate Samuel Wood/ we’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.

5/5

Trustpilot

Great experience, easy and timely

Vivian was always responsive, timely and helpful. Very clear on the process and what I needed to do. I appreciate the clarity and attention to detail.

Francesca · 9 October 2024

Agent replied · 26 October 2024

We are so pleased that everything worked out successfully for you, Francesca. Thank you for providing us with an update and for taking the time to review our service.

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