Every review we hold for the Truro office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotCompletion at Christmas.
Completing on the last working day before Christmas was not very convenient. There were a few issues that needed sorting out (such as the front door lock not working properly), but all the site staff went off for the Christmas holiday and said they would be back on 2nd January!
Mike · 28 December 2023
Agent replied · 12 June 2024
Hi Mike,We are sorry to hear of your experience. Please be assured we have passed your comments to the regional team for their awareness and ongoing learnings. We do hope that you're now settling into your new home and you have many happy years there.Kind wishes,Holly
★★★★★ 5/5
TrustpilotService from the salesperson was first…
Service from the salesperson was first class from the first time we visited the site. He helped us with choosing the correct home for our family.
Scott · 28 May 2026
Agent replied · 4 June 2026
Dear Scott,
Thank you for your kind feedback. We’re delighted to hear that Mark provided such honest and supportive guidance throughout your journey and helped you find the right home for your family. Please do update us once you have settled in.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotKayleigh our advisor has been super…
Kayleigh our advisor has been super helpful and patient with us, as we decided to part exchange last minute. She has been extremely informative guiding us through the process.
Katie · 2 May 2026
Agent replied · 4 June 2026
Dear Katie,
Thank you for your kind feedback. We’re delighted to hear that Kayleigh was so helpful and patient, especially in guiding you through the part‑exchange process. We’ll be sure to pass on your lovely comments.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotFantastic experience
Charles church development plymstock is a beautiful and welcoming place to live. The development is well maintained with lovely walking paths and a primary school too!
Fathima · 22 May 2026
Agent replied · 4 June 2026
Thank you so much for your fantastic feedback, Fathima. We’re delighted to hear how much you’re enjoying life at Plymstock and that the development and surrounding amenities have made such a positive impression.
It’s wonderful to know your experience with the team was clear and straightforward, and we truly appreciate your kind words about Lucy and Daniel. They’ll be especially pleased to hear that they could help make your move-in day so memorable and accommodate your request.
We’re so pleased you had such a positive journey with us, and we wish you many happy years in your new home.
Lucy
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID
We’ve had endless problems from the sale and what was included through to the sagging. 3 weeks in and we are still awaiting for the sagging to be sorted. Customer care office seem to not bother replying or really care. It’s always someone else that has to sort out one thing or another which can be annoying when someone has said they will do what is required to get an issue fixed and another has said ‘don’t know what you’re talking about’. We can only ever get one person to look at things and when he’s on holiday, his boss or colleagues don’t seem to care as they are too busy (Steve, top worker in what seems to be everyone’s else’s jobs). We got hounded for a review the month after reserving our plot and kept getting hounded to a point whereby we point blank refused and finally got left alone, fancy asking for a review when you haven’t even moved in and already had problems from the start. 12 weeks in and we are still CHASING!!!!! Still waiting for things to be sorted and still not able to fully relax or live in our home!!!!! The endless chasing, waiting for updates, the tradesman coming in and out making things worse rather than better. Made a FORMAL complaint and they still dont care or take it seriously! The amount of time and money myself and my husband have spent chasing everything, taking time off of work to allow people into our home is unbearable and we've still got to continue to let them in and chase until this is resolved!! AOVID AOVID AVOID AT ALL COSTS!
Sarah · 4 November 2024
Agent replied · 12 June 2024
Hi Sarah, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Lily
★★★★★ 5/5
TrustpilotBest Experience ever
From the day 1 of going to their office, till the day I got my keys. The sales Reps Katie and Grace has been of great support to us.
Mr · 16 December 2024
Agent replied · 25 December 2024
Hi Roland, Thank you so much for your review. We agree Katie & Grace are such assets to the team at Woodhorn Grange. They will be delighted when we share your kind words. Best wishes,Mia
★★★★★ 1/5
TrustpilotSHOCKINGLY BAD SERVICE, AVOID
Living in Charles Church’s Windsor Park, Wakefield, has been an absolute nightmare for over 4 years. Despite Phase 1 supposedly being complete, we’re still living in a construction site with no proper road in sight. Their blatant disregard for residents is shocking.Customers and workers park their cars right in front of our house, making life even more unbearable. I’ve complained countless times, but they don’t care. The site manager is powerless, and the company’s higher-ups are a joke.This company is beyond pathetic, zero customer service, endless delays, and no accountability. Once they’ve got your money, you're left to suffer. Avoid this disaster of a business at all costs.
Tabz · 23 October 2024
Agent replied · 22 November 2024
This is not the type of review we would like to receive. For your concerns to be investigated by the relevant team, we have requested further additional information via Trustpilot and would appreciate if you could provide your full name, contact details and full address or plot number and development name. Best wishes, Amy
★★★★★ 5/5
TrustpilotExceptional service and customer care…
Everything has been great since moving into our new home. We love our house and couldn't fault the service we have received. Initially we had lots of customer care calls and visits to check everything was OK and to note any snags. The site manager Jason has been exceptional and since he came onto site I have felt that he personally wants to get everything sorted for us.
Russell · 24 February 2022
Agent replied · 12 June 2024
Thank your so much for your review. I'm delighted to hear that your journey with us has been so well supported and will certainly pass your comments on to Jason as I know he'll be delighted to hear your feedback.Kind regards, Sophie from Charles Church Homes
★★★★★ 5/5
TrustpilotThank you Charles!
We have lived in our beautiful home for nine months at Woodberry Heights, Penrith. We have had issues with creaking flooring upstairs but have had amazing support in tackling these issues from customer care.We would like to send our thanks to Charles, who has been in our home to fix these issues on several occasions.He is always professional, polite and makes sure things are completed to a high standard. He really has made some of the stress easier. So our review is for you, thank you for being great and nothing being too much of a problem!
Hayley · 12 October 2024
Agent replied · 23 October 2024
Hello Hayley,Thank you so much for your comments. Charles takes great pride in delivering exceptional service and ensures that our customers are happy with the results, your feedback is testament to this. We are delighted to share you kind words with him.Best wishes,Emmy
★★★★★ 5/5
TrustpilotThank you Amy!
We moved into our Persimmon home last month and Amy was brilliant. In the lead up to completion, she sent us photos of the house being finished and put our minds at ease that things would go smoothly. We had had quite a stressful few months before Amy came on board, so have her holding our hand and seeing things through was much appreciated. Thank you again!
Customer · 24 March 2022
Agent replied · 12 June 2024
Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received and would like to take this opportunity to wish you many happy and healthy years in your new home.Best wishes, Zoe.
★★★★★ 5/5
TrustpilotHarlands Park, Uckfield
We are in the process of purchasing a house on this new estate. There has been great communication between Francesca from sales and Darren from the site team. They have been very accommodating in letting us change a few things to help make the house suit our needs. We look forward to moving in soon.
Anonymous · 12 June 2023
Agent replied · 12 June 2024
Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Zoe
★★★★★ 5/5
TrustpilotHaven’t moved into the house yet but…
Haven’t moved into the house yet but I’ve been very happy with the service provided thus far. Tiana especially has been excellent, sometimes carrying our son throughout demos and viewings etc. Big shout out to Kerry at HQ too for without her we may not have got the sale done.Let’s hope the house is as good as the service now :-) From the Craig’s
Mr · 25 June 2022
Agent replied · 12 June 2024
Hi Benjamin,Thank you for sharing the start of your experience with Persimmon Homes. We are so pleased to hear that Tiana and Kerry have been such a great help, we will pass on your feedback. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotOur experience with Charles Church...
Our experience with Charles Church has so far been outstanding.. From our 1st visit to the sales office/show home to our current (small) snagging list resolutions. Everyone at CC has been excellent to deal with and so ask is too small or too large. We part-exchanged with CC and again that was a smooth and simple process. We were even granted a 7 day permit to remain in our previous property to allow time for carpets/flooring etc to be done before we actually moved. This revealed alot of stress and pressure on our actual moving day and meant we could move at our own pace rather than that of our incoming buyer for example. We would 100% recommend CC especially the team (pre and post sale) at Woodhorn Grange.Keep up the great work :)
Ricky · 23 September 2024
Agent replied · 23 October 2024
Hi Ricky, Thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a great experience with our team at Woodhorn Grange. We strive to provide excellent service, and it's always rewarding to know that we have met your expectations. Your feedback is greatly appreciated. We wish you many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotMy honest Charles church review - We had previously been new build…
We had previously been new build customers of 7 years so when we decided to buy a bigger house we wanted another new build. We found Charles church. The house ticked all our boxes and we fell in love with the house and the area. We first visited the sales office in feb 2023 and was dealt with by Judith. The service we received was excellent always there to answer questions and always there to keep the sale moving and pushing solicitors as when required. Every new house has its teething problems and everything has been dealt with in a timely manner and to our satisfaction. The only downside to our new house I feel needs mentioning is our plot and many like us have an attached garage to our neighbours garage and only one have been given electric to it. It’s causing many issues amongst residents as we can’t buy an electric car if we want one. The work it would entail to now have electric put in is not worth the headache this may require a future move which we thought our new home would be our forever home. Overall we love our new home,lovely quiet development and our children are very happy. Charles church have been excellent and would highly recommend.
Rachel · 21 September 2024
Agent replied · 12 June 2024
Hi Rachel, Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Steve and the team. We wish you many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotThanks Steve Hardy for his immediate…
Thanks Steve Hardy at NG14 for his immediate follow up for the defects found for the main doors and garden French door; and got these things sorted; he is very helpful and polite.
Franky · 30 August 2024
Agent replied · 23 October 2024
Good evening, thank you for taking the time to leave such a wonderful review. We have been unable to locate you on our system, so have requested some further information. This will enable us to pass your feedback on to the relevant team.Best wishes,Rose
★★★★★ 5/5
TrustpilotGreat communication
Great communication with sales rep, explains everything so we understand clearly.
Gemma · 12 August 2026
Agent replied · 25 September 2026
Dear Gemma,
Thank you for taking the time to leave a review. It's great to know our Sales Advisor explained everything clearly and made the information easy to understand.
Kind regards,
Emmy
★★★★★ 5/5
TrustpilotLaura was really helpful and took me…
Laura was really helpful and took me around the property few time so that I could get a clear picture. I must admit Laura played a crucial role in making me interested in the property.
Mr · 21 July 2024
Agent replied · 23 October 2024
Hi Vivekananda,Thank you so much for your review. We agree Laura is such an asset to the team at D'Urton Heights. I will make sure to pass on your wonderful feedback. Best wishes,Mia
★★★★★ 5/5
TrustpilotThe work carried out by Zoltan was of a…
The work carried out by Zoltan was of a very high standard, and trust Charles Church understands the how refreshing to have a skilled technician working for them.
Keith · 8 November 2024
Agent replied · 23 October 2024
Hello Keith,Thank you taking the time to write your 5-star review, it's always lovely to hear from happy customers.Best wishes,Emmy
★★★★★ 5/5
TrustpilotThe little extra touches when i moved…
The little extra touches when i moved in that I hadn’t expected.
Jennifer · 30 July 2026
Agent replied · 25 September 2026
Thank you for your lovely review. We're so pleased to hear that you enjoyed the little extra touches when you moved in and that the site team were helpful throughout your journey.
We hope you're settling into your new home well and wish you many happy years ahead.
Lucy
★★★★★ 5/5
TrustpilotFestival park, Norwich, Charles Church
We had a great experience buying with Charles Church in Festival Park Easton, Norwich.We done a part exchange - we were offered a fair market value for the property we part exchanged, the whole process was very smooth and quite simple to be honest. We had a lot of support from the sales advisor, Briana, she was very helpful and supportive during whole process, from the reservation process, to the exchange, to choosing the finishing touches until completion, she was very helpful and made things easier. We moved in on 28th of June, we had a few very minor snags, as you would expect in a new house but they all got resolved in a few weeks, both site managers, Julian and Joe,were extremely helpful and went above and beyond to get everything resolved to our satisfaction. Really can't fault them, we're very happy so far.
Claudio · 29 August 2024
Agent replied · 23 October 2024
Good afternoon, we really appreciate you taking the time to share your thoughts on your wonderful experience with Charles Church. We are proud to provide a service that keeps our customers as the focus and the team will be delighted when we share your feedback with them.Best wishes,Rose
★★★★★ 5/5
TrustpilotI travelled a long way to view and…
I travelled a long way to view and select one of your house's, Lauren was most helpful pleasant and polite as was Kelly on my second visit. Lauren could answer all of my questions without hesitation, always returns my calls explained everything with patience if I didn't understand something. I hope I'm as pleased with my house when I eventually move into my new home.
Mrs · 10 February 2022
Agent replied · 12 June 2024
That's great to hear and is exactly the service we expect to deliver to our valued customers.I'll ensure your feedback is shared with Kelly and Lauren.Best wishes, Sophie from Charles Church Homes
★★★★★ 2/5
TrustpilotInitially fine until the build started
Initially fine until the build started. Got letters from them with predicted build windows. We had to sell our house and get out but we were assured by the letters that our house would be ready - No. Don’t believe the letters and build windows! Our house is a dark brick with grey windows and looked really nice until the have stuck a bright white electricity box and pipe right next to the front door - Hideous. Yes it was on the drawings as a feint dotted line as they have pointed out. I have asked for it to be moved but I hold no hope due to recent fruitless meetings with them. We have noticed other houses on the estate where people have tried to hide the boxes with plants but it looks even worse.I wonder what is coming next!?My wife and I would not have purchased a Charles Church home has we known what it’s like to deal with their management team.
Stephen · 27 August 2024
Agent replied · 23 October 2024
Good morning Stephen,This is not the type of review we would like to receive. For your concerns to be addressed by the relevant team, we have requested further additional information via Trustpilot and would appreciate if you could provide your full name, contact details and full address or plot number and development name. Best wishes,Emmy
★★★★★ 5/5
TrustpilotGreat sales service and care in…
Great sales service and care in selecting and choosing our home. Linda has been fantastic supporting us throughout the purchase process at Cricketers Green. Can't wait to move in.
Benjamin · 12 October 2024
Agent replied · 23 October 2024
Hello Benjamin,Thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with Linda. It's truly rewarding to know that their hard work and dedication have made a positive impact on your satisfaction.Best wishes,Emmy
★★★★★ 5/5
TrustpilotRespectful and professional
We recently had the need for Jake and John to carry out some extensive snagging repairs to our home, and we couldn’t be more pleased with their service. From start to finish they treated our home with the utmost respect, ensuring that everything was left clean and tidy each day. Communication was key throughout the process, and despite a few hiccups along the way, Jake and John handled every challenge with professionalism and grace and managed our expectations extremely well. They kept us fully informed at every step, which made us feel confident in their work. They’re dedication to get in the job done right really showed and we are grateful for their hard work and respect for our home. Thank you both!
Sharon · 21 August 2024
Agent replied · 23 October 2024
Hello Sharon,Thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with Jake and John. It's truly rewarding to know that their hard work and dedication have made a positive impact on your satisfaction.Best wishes,Emmy
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