Charles Church Cornwall Truro reviews

★★★★★ 5/5

Trustpilot

Respectful and professional

We recently had the need for Jake and John to carry out some extensive snagging repairs to our home, and we couldn’t be more pleased with their service. From start to finish they treated our home with the utmost respect, ensuring that everything was left clean and tidy each day. Communication was key throughout the process, and despite a few hiccups along the way, Jake and John handled every challenge with professionalism and grace and managed our expectations extremely well. They kept us fully informed at every step, which made us feel confident in their work. They’re dedication to get in the job done right really showed and we are grateful for their hard work and respect for our home. Thank you both!

Sharon · 21 August 2024

★★★★★ 5/5

Trustpilot

Good quality house and staff.

We recently moved into a new house at the Festival Park estate at Easton, with the process driven by the excellent Briana, who guided us through it. Nothing was ever too much trouble to her, and with many options available involved with the purchase, her experience and guidance was invaluable to us in making choices.I was surprised that no software was available to record our selections and options, and produce a final printout, as Briana had to write everything down. I would have thought a programme would be running with dropdown menus etc, to produce a final costs balance, particularly in this technical age. Overall, we are very pleased by the house, with just a few minor issues that were quickly cleared down by site managers Joe and Julian and their team, who make themselves available should we have any queries. We did not have a stair rail initially fitted as a stairlift was needed to be fitted first. When it was, the team built a custom stair rail to fit around the stair lift, so thanks to the carpenter and Dane for the excellent work on that. We have to mention Briana again, as to us, she deserves a medal. As well as the very excellent service provided in the house purchase, she went far beyond any remit in a personal way. In summery on the last visit before we moved in, our car had a mechanical failure and needed to be recovered to a franchised dealer for repair As we lived at Watton, we had a problem to get home. This was well now past Briana’s normal close of work time, but brushing aside the alternatives, without hesitation Briana offered, and did, drive us home in her own time, and car, some 15 miles away. Outstanding.

Alan · 21 August 2024

★★★★★ 2/5

Trustpilot

No recommend to buy Charlies Church

No recommend to buy Persimmon Home.Charlies Church is another band name of their group. Service quality will be the same.I bought a house from Charles Church two and a half years ago, At the beginning, the staff always change and the issues not kept in the system and miss follow-up. I should repeat the issues and chase the case. At the 2nd year of my warranty, whatever issue reported, they just tried to avoid the responsibility, you can hear so many rediculous excuse. Their upper management are even worse. I am so exhausted to duel with them in the pass two year. After two years warranty, they refuse to follow up the cases reported within the warranty period. Finally, the only thing you can do is to ask for help from NHBC, you have no choice.

Hui · 18 August 2024

★★★★★ 5/5

Trustpilot

Expertly looked after from start to…

Expertly looked after from start to finish. Thank you to Jodie, Debbie and Mark; we are so pleased with our fab new home! :)

Tom · 17 December 2024

★★★★★ 5/5

Trustpilot

FAB and professional staff - Plot 124

FAB and professional staff!Ken Lane has been outstanding. He has gone above and beyond in helping to sort out our snags. Thank you Ken!

AA · 17 December 2024

★★★★★ 5/5

Trustpilot

Excellent Purchase - Festival Park

We have recently moved into Festival Park in Norwich and found the process of buying a new build exciting. We were extremely pleased with the service provided by Briana throughout the sales process and the ease of booking an appointment to view the house during the build stage or select our fittings in the home such as the kitchen, tiles, etc. since moving in we have been pleased with the service provided by the site team who are prompt in coming to resolve any snags and are committed to ensuring that the work completed is done to a high standard. Overall we have been extremely pleased with our purchase and can’t see ourselves ever buying a house that isn’t a new build in the future.

Lewis · 11 August 2024

★★★★★ 5/5

Trustpilot

Woodberry heights

We were made to feel at home and everything about buying a new build house was explained fully to us so that we had all the facts.Linda was excellent and very helpful and knowledgeable and she has answered our many questions

Dorothy · 22 February 2024

★★★★★ 5/5

Trustpilot

Sharon - Hill Top View, Melton Mowbray

We commenced our part exchange journey at Hill Top View with Sharon in April and have had a fantastic experience.

Nige · 25 May 2026

★★★★★ 5/5

Trustpilot

We moved into our home in August 2023

We moved into our home in August 2023, since then we have found Joe and his team very helpful and willing to assist with anything we have needed in our new home

MSEMMALYRUSSEN · 2 August 2024

★★★★★ 5/5

Trustpilot

New home snagging

Helen has been very helpful with all the work needed to be done on our new property. For those jobs that have taken longer to organise she has kept in touch to update us.

Sue · 27 June 2024

★★★★★ 5/5

Trustpilot

Simon Webb was so good who finished our…

Simon Webb was so good who finished our work. Our house have sone issues with water leaking. He did the job perfectly. Even finished his work, he even ask me is there any issues? Well done, Simon!!!!

Md · 27 April 2024

★★★★★ 5/5

Trustpilot

Brilliant aftercare following the…

Brilliant aftercare following the purchase of our home. All do a great job but particularly Mark, can’t recommend him enough! Very helpful and approachable, always friendly.

Jamie · 1 November 2024

★★★★★ 5/5

Trustpilot

Myself & my partner baught from Charles…

Myself & my partner baught from Charles church & couldn’t be any happier than we are with the experience we’ve had from the site manager Joe Wahba from moving in a year ago now.He has be exceptional helpful & brilliant to get stuff done & on time.Every time we see Joe he’s always polite & asks how we are doing & how are things with the house etcI would & will recommended anyone to Joe (site manager Charles church)

Connor · 12 August 2024

★★★★★ 5/5

Trustpilot

Great and friendly customer service

Great and friendly customer service. Lovely little touches like the welcome box and also the bag with all the instructions for the appliances.

Mrs · 23 April 2026

★★★★★ 5/5

Trustpilot

Brilliant company to deal with

Melissa our sales girl has been amazing. Really helpful.

Pam · 1 August 2026

★★★★★ 5/5

Trustpilot

A great house and a good support team.. Mark and Samantha are very good…

Mark and Samantha are very good listeners.I am not quite sure why communication with the head office, comes back to them.About the Snags. When we send them in, it could help, of there was a file created and that file was ticked off once the snag has been fixed. When we send in addition snags they should be added to the list. That list once updated with the fixes should be shared with us, so we can go and have a look, and if necessary comment on the fix.Any important snag, e.g. the security garden gate, we should have the progress on it, if, as it is, going to take a look g time to fix it, then a temporary solution should be put in place. E.G. a coded lock on the inside and one on the outside, so it is secure and we can open it from the inside and close it, independently from inside and outside just like the front door.I really appreciate that the replacement door into the kitchen, from the hall is being looked at, as this is also a safety issue. We appreciate and have accepted all appliances as they are as we didn't come in at the early stage, we didn't have any say in the type of appliances, Mark and Samantha have stressed that no changes are possible right from the beginning. We are asking for some flexibility with regard to the replacement of washing machine with washer drier. Because I love the house you built, I bought it, with all appliances of somebody else's choice. Thank you for caring and listening.Tarlochan

Mr · 12 July 2024

★★★★★ 5/5

Trustpilot

Chris and Alex did a fantastic job on…

Chris and Alex did a fantastic job on my works that needed doing in my house, I am very grateful to them both

Amanda · 21 April 2026

★★★★★ 5/5

Trustpilot

Mascalls Grange

I especially wanna say thank you to Hannah who is from site office. She is very helpful, patient and always with good attitude. Another staff I would like to say thank you to is Tom. Both of them made me have confidence in Charles Church. I’ll do another review again after I collect the keys. Wish me luck ;)

Mrs · 2 July 2022

★★★★★ 5/5

Trustpilot

Many thanks to Sophie for her good…

Many thanks to Sophie for her good advice and guidance at Princes Park in helping us in purchasing plot 24.Pat and Rob Everson

Robert · 24 November 2024

★★★★★ 5/5

Trustpilot

Home Buying As It Should Be ! Cannot Recommend Enough.

I Honestly cannot recommend Charles Church enough. Wow ! This really is house buying as it should be. A no pressure experience & taking the time to listen. Making my decision to Purchasing a plot in Whitworth Dale with the assistance & having the absolute pleasure of meeting James & Josh. James for bringing my dream together & it becoming an absolute pleasure to meet Josh who was becoming the new site sales advisor for the development. I Obviously have to give thanks to the whole team & management for really making my dream a possibility.Honestly though Josh Scott really has been amazing, the time he kindly spent going through the Select Options making a dream become a reality. And the patience without any pressure & above all even stepping out of the sales office & walking up to the plot to make sense of the drawings above & beyond.It was amazing seeing other owners on the development pop in to see James & his attitude to help & make a point of listening to their requirements really did just tick all the boxes while I was deciding on the Select options. It really was refreshing to hear that James even interacts with the site manager regularly.You honestly get the feeling that this really will be a flagship Charles Church Development when it’s fully completed.

Wayne · 25 June 2024

★★★★★ 1/5

Trustpilot

Windows falling apart - have had to move my sons room

Forced to write again based on poor customer care. I have lived in my property for 3.5 years and there are still 30 or so defects remaining from 350 odd raised between the 1 week and 1 month defects lists.I have pretty much washed my hands with Persimmon in respect to the remaining snags with the exception of one, this being the shoddy windows with incorrect beads which have been installed across half the house. We had to move our baby from his original nursery to a different room due to the cold bridge and noise leakage from the window brought from beading which doesn’t fit. This is a common problem across half the windows in the house. This along with sanded down window sashes and windows installed out of plumb leads to an unsightly finish throughout, not what you expect for a half a million pound house. There have been 6 separate Contractor visits to the property over the last few years to review the problem, none of which have seen a proposed solution offered. I have even sent 3 quotes to Persimmon from local window fitters and this was ignored. Months pass without an update, Hannah Davies and her Customer Care (South Wales) Team, despite offers to visit the property so they can better understand the issue do not accept and continue to fall short in their after sales customer care.

Stephen · 22 June 2024

★★★★★ 5/5

Trustpilot

Amazing sales team

The sales team went out of their way to help us reserve and complete our house purchase. The team is very efficient and very quick at trouble shooting. We completed everything in less than two weeks.

Nadia · 20 December 2025

★★★★★ 5/5

Trustpilot

5 stars

My partner and I purchased a property with Charles Church last year and cannot fault the service we received. Brianna, the sales rep, kept us up to date with the progress of our new build and was super accommodating for whenever we wanted to have a look around, she was attentive and nothing was too much hassle. Once we were in our new home, Joe, the site manager, made sure we were happy by visiting us on occasions and nothing was too much trouble if we had any questions.We would happily recommend Charles church and would be happy to purchase with them again. Overall, our experience has been smooth sailing, we couldn't be happier with our new home.

Stacey · 1 June 2024

★★★★★ 5/5

Trustpilot

Excellent sales advisor Lichfield

Me and my partner were the first couple to buy a home at the Charles church site at Lichfield.

LOU · 4 May 2026