Every review we hold for the Truro office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent management and sale of my property
Carter Jonas Winchester handled the rental of our town centre property for several years. They also found a buyer and managed the whole process through to a successful conclusion. I have no hesitation in recommending them as really excellent. They know the local market, are highly responsive and always proactive. I completely trusted them in all the fiddly details of property management but also the important strategic issues to do with a smooth and well timed sale.
Matt · 31 May 2021
★★★★★ 5/5
Trustpilot10 STARS! David & Grace - Carter Jonas Residential Lettings, YORK
I wish to praise David and Grace of Carter Jonas Residential Lettings, Micklegate, YORK - quite simply the most professional, courteous, efficient, friendly and hard-working letting agents ever. I have had simply amazing service throughout my time as a landlord using their services. If there was an option for 10 Stars, I would be more than happy to award 10. They found me really great tenants within hours of my rental flat becoming available - all paperwork, contracts, checks were completed fully and in record time, deposit taken, and everything was handled superbly by David and Grace, which gave me great confidence in both them, and my new tenants. Although few problems arose (minor plumbing issues on a couple of occasions within 12 months) their service was immediate in rectifying issues. Simply put - superb! I cannot overstate what a relief it is as a landlord to have such confidence in the abilities, care, and competence of both Grace and David. 10 stars! Highly recommended!
Markthompsonwrites · 8 September 2020
★★★★★ 5/5
TrustpilotA very good experience
We had a very good experience with Carter Jonas in Oxford. It was not completely straightforward sale, but Julia Wilson, our agent for the house was very patient, thoughtful and was always available for calls and consultations, and responded quickly to emails.
Annie · 22 October 2021
Agent replied · 12 June 2024
Hello Annie, thank you for taking the time to write a review for us. Our team are always pleased to hear how we have supported our clients. Do not hesitate to contact us in the future.
★★★★★ 4/5
TrustpilotRelationship
The relationship and the process is great
Oduntan · 24 August 2024
Agent replied · 29 August 2024
Hi Oduntan, thank you for taking the time to leave a review. It's great to hear that you have had such a positive experience with Carter Jonas. Please do let us know if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotI have dealt with Carter Jonas Barnes…
I have dealt with Carter Jonas Barnes office for many years as a landlord and always found them to be helpful and professional. Most recently dealing with Aileen and Pauline who has been updating me weekly. A very good service which I can recommend.
Anthony · 17 May 2021
Agent replied · 12 June 2024
Hello Anthony, thank you for taking the time to write us some feedback. Our team are always happy to hear how well we have supported our clients.
★★★★★ 5/5
TrustpilotI would just like to say
I would just like to say , we received fantastic service from Aileen Robertson in the Barnes branch when we sold our property in Westfield Avenue . First class service from start to the finish Thank you for all your help . Mary Worley
Mary · 14 May 2021
Agent replied · 12 June 2024
Hello Mary, thank you for taking the time to leave us a review. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotProfessional and Helpful Service Throughout
I recently sold my house through Carter Jonas, Newbury and received a professional, reliable service throughout the process. Ed provided excellent levels of communication, advice and assistance from start to finish!
John · 3 February 2023
Agent replied · 12 June 2024
Hi John, thank you for your review. We are pleased that you are happy with the service provided to you by Ed and our Newbury team. Please do not hesitate to get in contact if there's anything else we can help you with.
★★★★★ 5/5
TrustpilotThank you, Carter Jonas for your job
Thank you, Carter Jonas for your job. All process from start to finish, was absolutely great. We are successfully rented the flat and very excited. I highly recommend Carter Jonas to all.
Oleksandr · 27 December 2022
Agent replied · 12 June 2024
Hi Oleksandr, thank you for your review. We're so pleased to have been able to help you with your rental flat. Please do let us know if there's anything else we can help you with in the future.
★★★★★ 5/5
TrustpilotFrist Class Team in Marlborough
The Marlborough team acted on the sale of my mothers house and have been excellent. I have been kept well informed through the whole process and their advice, market knowledge and professionalism has been first class. I have no hesitation in recommending them.
David · 19 May 2021
Agent replied · 12 June 2024
Hi David, thanks for taking the time to leave us some feedback - we're very happy to have helped!
★★★★★ 1/5
TrustpilotWe arrived 10 minutes early for our scheduled viewing, only to be told by the agent that we could not get inside because the key did not work. This was very disappointing, especially as we had made t
Let down by poorly arranged flat viewing
Tareq · 10 September 2025
★★★★★ 5/5
TrustpilotHelped me to find a house for me and…
Helped me to find a house for me and three of my friends who were looking for a place in Fulham. They allowed to view the property as and when we needed and were really helpful in the process.
Sophia · 29 October 2021
Agent replied · 12 June 2024
Hello Sophia, thank you leaving us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotCarter Jonas Newbury recommendation
I have used Carter Jonas Newbury twice in 3 years to buy and sell my houses. I would highly recommend their services as an estate agent. Good responsive communication with the office, prompt and helpful staff. I would definitely recommend them.
Lavenderloveaj · 20 May 2021
Agent replied · 12 June 2024
Thank you for taking the time to write us a review. Our team are always happy to hear how we have supported our clients. Please do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotMarlborough Branch are a delightful bunch :)
I have to say that I have had no cause for concern or regret with the Company Branch in Marlborough. They fast-tracked my application allowing me to relocate for a new job without any hassles whatsoever.The Ladies in the Lettings dept are impeccably kind and knowledgeable , arranging viewings and correspondence efficiently. I have found no cause for concern. Of course there are always a few 'teething' issues on moving into a property but nothing that cannot be fixed with a little common sense and a few tools :) I'm saddened to read the other reviews about Carter Jonas and can only hope they are Branch based and not a view of the Company as a whole.
Holty · 17 November 2018
★★★★★ 5/5
TrustpilotFulham flat
Professional and accurate valuation, and we achieved our asking price in a difficult market. Thereafter we had friendly and effiicent support to a successful completion. We thoroughly recommend CarterJonas. Many thanks.
Happy · 8 October 2022
Agent replied · 12 June 2024
Hello. Thank you for taking the time to leave us a review. We're so glad we were able to help you with the successful sale of your home. Please don't hesitate to reach out in future if we can help with anything else.
★★★★★ 1/5
TrustpilotTHEY WOULD KILL ONLY FOR LANDLORDS ( WHO CARES ABOUT TENANTS?)
They only value landlords and they treat tenants like we are beggers. Utterly obnoxious and unacceptable. You will learn in time real estate agents when you begin losing
Helin · 12 January 2023
Agent replied · 12 June 2024
Hi Helin, we're sorry to read your review. If you would like to provide some more details about your situation to feedback@carterjonas.co.uk, our team will be happy to look into this issue further for you. Thank you.
★★★★★ 5/5
TrustpilotWayland Ward-Smith and Mandy Jacobs…
Wayland Ward-Smith and Mandy Jacobs from the Fulham Palace Road Branch dealt with the sale of our home, and the process was very professional and efficient from start to finish.
Jackie · 25 October 2022
Agent replied · 12 June 2024
Hi Jackie, thank you for your review for our Fulham team. We're so glad to have been able to help you with the successful sale of your home. Please do let us know if there's anything that we can help you with in the future.
★★★★★ 5/5
TrustpilotTop class service
Excellent experience from initial negotiations and discussions through to exchange of contracts and to final completion of the sale. Very pleased we partnered with Carter Jonas for our property sale
A · 14 October 2022
Agent replied · 12 June 2024
Hello, thank you for taking the time to write us a review. We're so glad to hear we were able to help you with the sale of your home. Please don't hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotThe team at Carter Jonas were…
The team at Carter Jonas were professional and efficient in selling my mothers house. We are grateful for their services and would recommend them.
Christine · 3 April 2023
Agent replied · 12 June 2024
Hi Christine, thank you for your review. We are so glad that our team were able to assist you and your mother with her sale. Do get in contact if we can help you with anything else a all.
★★★★★ 5/5
TrustpilotSimple communication with Seline
Simple communication with Seline, all done whilst we were on holiday. Thank you for managing our expectations and prompt replies.All the best
Karinel · 15 May 2023
Agent replied · 12 June 2024
Hi Karinel, thank you for your review. It's great to hear that you have had such a positive experience with Carter Jonas, and with Seline in particular. Please do let us know if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotThanks Carter Jonas
Thanks Carter Jonas . A great team, great team leader :Igor , great team member : Sam, Ana. They given me lots of hleps .
CINDY · 3 February 2023
Agent replied · 12 June 2024
Hi Cindy, thank you for your review. We are so pleased that you are happy with the service provided to you by our team in Fulham. Please do not hesitate to get in contact if there's anything else we can help you with in the future.
★★★★★ 5/5
TrustpilotI have recently dealt with the Oxford…
I have recently dealt with the Oxford office in respect of a letting. The team were polite, efficient and very friendly throughout the client on boarding process. I would recommend this company to any prospective customer.
Martin · 2 September 2021
Agent replied · 12 June 2024
Hello Martin, thank you for taking the time to leave us such positive feedback. We pride ourselves in making a complicated process simple for our clients. Please do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotA great experience with the Mayfair office
I had such a great experience with Carter Jonas in Mayfair during my recent search. In particular with Kate who was so helpful through out the process!
Daisy · 21 October 2022
Agent replied · 12 June 2024
Hi Daisy, thank you for your review for our Mayfair team. Please don't hesitate to contact us if there's anything else we can help you with in the future.
★★★★★ 5/5
TrustpilotIt's always a pleasure dealing with…
It's always a pleasure dealing with Carter Jonas and in particular, Jessica - they're communication is excellent, they are polite and extremely professional. I would recommend them to anyone looking for the services Carter Jonas offer.
Roland · 7 June 2021
Agent replied · 12 June 2024
Hello Roland, thank you for taking the write such a positive review. We are happy to have helped. Please do not hesitate to contact us in the future.
★★★★★ 1/5
TrustpilotDishonest, unhelpful, not professional
The agent of Carter Jonas is very dishonest, unhelpful and not professional.
Customer · 15 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.