Michael Anthony reviews

★★★★★ 1/5

Google

My advice to anyone renting through this company is simple: do not leave a review when they ask you to shortly after moving in. Wait until you have moved out, gone through the checkout process and got your deposit back. I am extremely glad we did. Our first red flag actually came before we even moved in, when we were asked to pay more for the property than the price it had been advertised at. Despite that, Lauren was perfectly nice to us when we moved in and throughout the tenancy. Our boiler wasn't working on the day we moved in and she helped get that sorted. Equally, whenever they needed something from us, we were more than accommodating. Towards the end of the tenancy we allowed days of viewings to help them get new tenants in and generally tried to make everything as easy as possible. Unfortunately, the way we were treated once we moved out and started questioning deductions from our deposit was completely different. I honestly couldn't begin to list all of the petty things that were raised in the checkout report, but some of them were just factually wrong. Things were being used to justify charging us that simply weren't true, and rather than anyone looking at the obvious inconsistencies, it was left to us to challenge everything and provide evidence to prove it. They say the check-in and checkout reports are done by an independent company. I can only speak from our experience, but after seeing how the report was used against us, I have very little confidence in how fair that process actually was. What made the whole thing worse was being told that the landlord had agreed to the deductions they were trying to make. Luckily, we were in the unusual position of having a personal relationship with our landlord and could contact them directly. When we did, we discovered they weren't aware of things in the way they had been presented to us. Once we were able to speak to the landlord ourselves, the situation was resolved and we got our deposit back. That really bothered me because if we hadn't personally known our landlord, how would we ever have known? We could easily have just accepted the charges because we'd been told the landlord had agreed to them. The part I find most unacceptable, though, was what happened when we said we would go through the deposit scheme to resolve the dispute. We were actively discouraged from doing this and told it would be "time consuming and costly." It does not cost a tenant anything to raise a dispute through the deposit scheme. I think that is terrible behaviour from a letting agency. The deposit scheme is there for exactly this reason, so trying to put tenants off using it by making it sound like it could cost them money is completely unacceptable in my opinion. The communication once we started challenging things also became really confrontational and at times felt threatening. That was probably the biggest contrast for me. When we were paying rent, allowing days of viewings or they needed something from us, everything was friendly. As soon as we moved out and questioned deductions from our own money, the attitude completely changed. I have no problem with an agent charging tenants for genuine damage or legitimate issues. What I do have a problem with is being expected to pay for things that aren't accurate, being told the landlord agreed to charges when speaking directly to the landlord gave us a very different picture, and then being discouraged from using the independent deposit scheme when we wouldn't just accept those charges. So again, wait until you have your deposit back before leaving your review. Based on our experience from beginning to end, I absolutely would not recommend this company. There are parts of their approach to pricing, "independent" checkout reports, deposit deductions and particularly how tenants are treated when they challenge them that I think seriously need to be reviewed.

Amy · 25 August 2026

★★★★★ 1/5

Google

RESPONSE TO REPLY The check in report says the property is dirty. With cobwebs and dirty cupboards and oven. The check out report says the property is generally clean, neat and tidy. How do you explain the 125 pound cleaning fee? There were several mistakes in the check out report where they are claiming for things that were also in the check in report. Marks on the walls, hole in the walls and weeds. We were threatened about removal fee to remove lampshades that we bought to improve the property. But you say you take in to account the fact that we made the protect better? How do you explain that? My advice again be very cautious with this company and their "independent inventory check". Do not listen to the threats against using the tenancy deposit scheme. It there to protect you not them. ⚠️ My advice to anyone renting through this estate agent: wait until the end of your tenancy before leaving a review. Use the TDS, do not allow money from your deposit to be deducted illegally. We are giving this estate agent 1 star based on our experience. The property was advertised at one price. When we said we wanted it, Lauren told us other people were interested and that we would have to bid. We ended up paying £50 more per month than advertised. Lauren then asked us for a review shortly afterwards. We chose to wait until the end of the tenancy, and we're glad we did. Throughout the tenancy we looked after the property and we're very understanding about shortcomings on their side. We were very accomodating and helpful when they needed us. Despite this when we moved out, they attempted to deduct £125 cleaning, £75 oven cleaning and £60 for paint chips, despite the property being left clean, the oven being filthy when we moved in, and many of the paint chips already being there. When we said we wanted to use the tenancy deposit scheme to dispute the deductions, we were strongly discouraged from doing so. We were told it would be costly and time-consuming and warned that further charges could be made, including for light shades we had purchased ourselves and a Sky box that had been removed by the landlord. My advice: photograph and video everything when you move in and out, keep all correspondence, and don't feel pressured into accepting deductions you disagree with. And if you're asked for a review shortly after moving in, wait. You haven't experienced the full service yet. Proceed with caution.

Claire · 24 August 2026

★★★★★ 5/5

Google

I was very pleased with the services from Michael Anthony Estate Agents. The process of renting one of their managed properties has been as stressless as it can get, with the whole team being very welcoming. Lauren has been fantastic, over seeing our move, from getting started to getting the keys. It's been more than just being punctual, the kindness and support has been one of the best I've experienced through a estate agent or company in general. I would highly recommend Michael Anthony Estate Agents, knowing the support that is given.

Samuel · 10 June 2026

★★★★★ 5/5

Google

John Partridge provided an excellent service throughout my property purchase. From the initial stages through to completion, he was consistently professional, responsive, and proactive. Communication was always prompt, and he took the time to answer my questions clearly and thoroughly, which made the entire process much less stressful. He was particularly effective at coordinating communication between myself and the seller, ensuring that any issues or queries were addressed efficiently and without unnecessary delays. His advice was practical, honest, and genuinely helpful at key stages of the transaction. I would highly recommend John to anyone looking for a knowledgeable and reliable estate agent. His professionalism and commitment to keeping the process moving smoothly were greatly appreciated throughout my purchase.

Monika · 21 June 2026

★★★★★ 5/5

Google

Mark was extremely helpful through the whole house buying process. He kept us up to date throughout and ensured all parties involved were aiming for the same deadline. Mark went above and beyond to ensure we got our dream home. Thank you so much!

Daniel · 10 July 2026

★★★★★ 5/5

Google

Top notch experience renting through them. They have been as quick as humanly possible arranging for any emergencies to get resolved and their staff go above and beyond. Our fridge broke down during a heatwave, James went to Slough for a replacement when there weren't any that would fit in the local stores. When out of hours issue have come up Emma has been super patient and responsive. All together, everyone we have interacted with has been stellar.

Ivan · 21 June 2026

★★★★★ 5/5

Google

Really impressed by Charlotte and her team from taking my initial enquiries from Rightmove to following up on all questions. She coordinated a virtual viewing to engaging with me throughout. I wanted to see another property by virtual or have a friend see it but another local estate agency refused and were just rude. So a breath of fresh air to work with professionals who see tenants as human beings looking to make an important decision which is to find the right home! Thank you for making this experience delightful.

Adama · 24 August 2025

★★★★★ 5/5

Google

Huge thank you to Trudy and Greg for helping me sell my house! From start to finish, they were incredibly knowledgeable and guided me through every step with confidence. They always kept me updated, answered all my questions quickly, and made the whole process feel smooth and stress-free. I truly felt like I was in safe hands the entire time. I wouldn’t hesitate to recommend them to anyone looking to buy or sell a home. Five stars all the way!

Abby · 3 May 2026

★★★★★ 5/5

Google

We recently purchased our new home through Michael Anthony and the experience was great from start to finish. George Burns, in particular, was excellent - professional, knowledgeable and went the extra mile to ensure everything ran smoothly. Communication was great throughout the process and any questions or concerns were dealt with promptly. Buying a new home, especially a historical Grade II Listed one can be stressful with lots of questions for the vendors but George and the team made it as seamless as possible.Their support was really appreciated and we would highly recommend Michael Anthony to anyone looking to purchase or indeed sell a property. Thanks also to Sam who came and brought the keys for the new property to us on move day rather than us having to jouney over to Tring, this saved me a journey and precious time on the most hectic of days.

Liney · 7 July 2025

★★★★★ 5/5

Google

From the moment I requested a virtual viewing while we’re abroad, the service from this agency has been outstanding. Charlotte contacted me immediately after I expressed interest and arranged for videos to be taken the very next day. She was consistently responsive to all our questions, and the referencing and affordability checks through Goodlord were seamless and straightforward. We’ve been searching for apartments for about a month with mixed experiences from other agencies - viewing requests ignored, or little to no information provided. In contrast, this agency has been exceptional. I wouldn’t hesitate to recommend them to anyone looking to rent or sell a property. They are a real credit to the landlord of the property we’re currently about to secure.

Nix · 24 April 2026

★★★★★ 5/5

Google

Just got my new home key yesterday and i cannot be more happier than that. Thank you to all the member who were associated with me all these months to fulfill my dream. Firstly thank you so much Nicola for helping me to deal in my initial days and being so patience with me and my questions main credit goes to you for letting me have my home. Secondly thank you so much Trudy. Wow you have been like a friend to me honestly when nicola handed me to you i was very skeptical at first not knowing you at all but the very first phone call with you changed my mind you were so open and so so friendly that my nervousness was gone. You always answered my call no matter the time. You guided me throughout the remaining process not like a teacher but like a family. You can't imagine how lucky i was to get you. Words are not enough my dear to describe you. Lastly thank you Greg for being so welcoming when we visited the office to collect keys. It looked like you were more happier than us. And thank you for the goodies bag it was so nice of you all.

Purnima · 24 March 2026

★★★★★ 5/5

Google

I rarely write reviews, but this one is truly deserved. Michael Foldvari has been outstanding from start to finish. He is honest, professional, helpful, and genuinely humble. After a very long time, I have finally come across an estate agent who says exactly what he means and stands by his word. What he promises is exactly what he delivers. I would confidently recommend Michael to anyone looking for a trustworthy and reliable estate agent. It has been a real pleasure dealing with him.

Waseem · 24 February 2026

★★★★★ 5/5

Google

Mark Squire and the whole team at Frost were fantastic during our house move. Professional and personable throughout, we were extremely happy and would highly recommend!

Robert · 10 July 2026

★★★★★ 5/5

Google

I was delighted with the service from Michael Anthony throughout the process of renting one of their properties. The experience was completely stress-free, with quick responses and excellent support in setting up utilities, council tax, etc., which was extremely helpful. Katie was amazing, she answered all of my questions, helped coordinate moving and rent payment dates to suit me, and did everything very quickly and efficiently. I would thoroughly recommend Michael Anthony and I’m absolutely over the moon with my new place!

Hurstyc99 · 16 January 2026

★★★★★ 5/5

Google

Emma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long …

Karen · 21 March 2026

★★★★★ 5/5

Google

We cannot thank George Burns and the MAEA team enough. From the very beginning with getting our house valued, to having professional photos taken, and right through to the paperwork once sold has been amazing. It wasnt easy in parts but the professionalism and support was fantastic and kept us calm to the end. We cannot thank you enough for helping us sell and move into our next family home.

Emma · 16 March 2026

★★★★★ 5/5

Google

We purchased our house through Michael Anthony in Tring 6 months ago and would like to say how amazing the service was from beginning to end. This was a difficult purchase due to a number of vendors having to be involved in their sale but our absolute hero George Burns was there with us through out. He always made himself available to meet us at the house for our several viewings, meetings with builders to do quotes, many many measuring up visits, architects and structual engineers visits etc etc and stood, often in the freezing cold, whilst the outdoor quotes were being discussed with the various trades. Nothing was too much trouble for him, he always greeted us with a smile and we really appreciated his professionalism and the time and patience he gave to us. George was on to the whole purchase process, right up to completion for us too, this is a really important part as far as we are concerned, with so much to do, ie coordinating solicitors and our purchasers estate agents etc to get our purchase over the line. Thank you so much George and all at Michael Anthony Tring branch for all that you did for us. Michael Anthony is a very good estate agent to purchase through and should we ever want to sell our lovely home they would definitely be our first port of call to sell through.

Amanda · 16 December 2025

★★★★★ 1/5

Google

Spoke to someone on the phone to try and book in a viewing on a property - the guy wouldn't even let me go and view the property because I wasn't sure on my move out dates. I asked if I could just see it before I firmed anything up and he said no - which I think is just him being lazy. Really rude and just poor service.

Ami · 7 July 2026

★★★★★ 5/5

Google

We've been in a Michael Anthony property for over a year now, and we're very happy in our home. We rent, and feel the team are brilliant at being personable and familiar which is great given the quarterly inspections. I'd like to give a shout out to Katie and Lauren, who have been big helps throughout our time so far. Always very responsive, prompt and helpful. Overall, a good agency for tenants!

Fionnuala · 20 March 2025

★★★★★ 5/5

Google

An outstanding 5 star Estate Agent. I couldn't ask for a better Estate Agent - Whilst selling a property, I was taken for a fool by a "lesser" estate agent - a quick phone call to Matt Bates @ Winkworths, and he proved to me that not all estate agents are worth the bad rap they get. They offer fair pricing and an outstanding service - they will listen to you as the client and work with you to get the job done. Matt went above and beyond to sell our house for us, he and his team are all highly professional agents that understand the local market, know how to communicate effectively and efficiently with both vendors and purchasers, can deal with anything that comes up + they are all genuinely nice people! If your looking for an estate agent, I cannot recommend them enough - Give them a call - they are simply the best by a huge margin.

Christopher · 24 November 2025

★★★★★ 5/5

Google

Myself and my partner had the pleasure of being assisted by Katie at Michael Anthony Estate Agents during our pursuit of finding rental accommodation. Katie was fantastic during our initial viewing and took the time to answer all questions, and was amazing when following up subsequent emails and telephone conversations. Katie and the rest of the Michael Anthony team were thoroughly professional at all times and provided excellent customer service. I would highly recommend Michael Anthony Estate Agents if you are looking to rent or buy a property due to their level of transparency and availability at any moment to provided assistance or answer queries. We were guided through the application process which made our transition seamless and stress-free. Thank you team

Chifita · 16 November 2025

★★★★★ 5/5

Google

Mark Squire was always quick to respond, kept me informed, and great throughout the process.

Jasmin · 28 July 2026

★★★★★ 5/5

Google

Trudy and Alun were absolutely incredible throughout our house purchase. From start to finish, they went above and beyond to help us, always professional, thoughtful, and genuinely kind. They kept us updated every step of the way and continually chased things up to make sure everything moved smoothly. Their dedication and communication made what could have been a stressful process so much easier. We can’t thank them enough and would highly recommend them to anyone looking to buy or sell a home!

Amy · 24 October 2025

★★★★★ 5/5

Google

It was a pleasure to deal with Roger at Frost and the rest of the team. Roger was the estate agent for the house we were buying and was incredibly responsive, helpful and supportive throughout. Highly recommended.

Lucy · 31 January 2026