Trusted Agent profile · Tralee
★★★★★
257 reviews across 3 platforms
28 Denny Street, Tralee, V92 P6KP
Part of Sherry FitzGerald Stephenson Crean, see every office.
Sherry FitzGerald Stephenson Crean's office in Tralee, at 28 Denny Street, is rated 4.1 out of 5 across 257 reviews on three platforms, including 78 Google reviews rated 4.5.
Every review we hold for the Tralee office, from every platform, shown as written. First names only.
3/5
GoogleRented for 4 years John O' Brien was very professional, polite,energetic and helpful. Always avaialable to sort your queries. Thank you John for all the help you provided . He is a gentleman. One of the Best staff ever seen at letting agents.
Thank you so much for your kind words Najam. It was a pleasure to do business with you.
5/5
TrustpilotSherry Fitz Mortgage Advisors: The best mortgage experience via Gillian from Sherry Fitz
Extremely satisfied with the Mortgage and Life Insurance advice we received for our first home journey from Sherry FitzGerald financial services. Gillian Stewart was our financial advisor who guided us professionally in each part of the mortgage journey with a personal touch. We cannot image what we would have done without here step by step guidance and support. We consider getting Gillian Stewart as a mortgage advisor a blessing. If you are like and looking for a GREAT mortgage advisor to take you though your mortgage journey, what ever special circumstances you may be in, Gillian Stewart from Sherry Fitz will your best choice. Already a few of my friends are with Gillian and they are experience here awesomeness.
5/5
GoogleI had a truly excellent experience with Sherry FitzGerald and would highly recommend them to anyone seeking a reliable, professional, and friendly estate agency. From the very beginning, the team demonstrated outstanding communication, efficiency, and care. During my time renting through their Tralee office, I was consistently impressed by how approachable, helpful, and responsive the staff were. They made the entire process, from viewing to move-in and tenancy support, seamless and stress-free. Any queries I had were addressed promptly and with genuine kindness, and I always felt supported as a tenant. Their professionalism is matched by a warm, personable approach that really sets them apart. It’s rare to find an agency that combines such expertise with genuine compassion and integrity. I’m very grateful for my experience with Sherry FitzGerald.
5/5
TrustpilotGreat to deal with
I have had a very positive experience working with Linda Christopher from SherryFitzgerald O'Leary Kinsella in Gorey. Clear communication and support during the sale of my home.
Hi Arlene, Thanks for your review, it was a pleasure to work with you and we wish you all the best for the future. Kind regards Sherry FitzGerald O'Leary Kinsella
1/5
TrustpilotActually non-professionals stay away
Actually non-professionals stay away. Their agent discussed my private information with a third person, this one told me all about it. When I asked for closing dates they were always elusive. I was in the lead for a house for over two weeks without anyone making further offers. When I called to find out where we were in the negotiation as soon as I got off the phone after 1 minute a new offer came in. The lack of transparency and the lack of professionalism of the agent makes me suspect that there is something dishonest going on. In the end I withdrew my offer despite being very willing. When it comes to investing my money I want answers to my questions and I want to deal with serious people not kids. Sheery f. Go hoe the fields! Dear Sarah thank you for your interest, but I honestly do not intend to waste any more time with Sherry fitzGerald. By the way, the day after I withdrew my bid and went out. Your agent sent me an e-mail trying to push the price further outside the online auction. Shameful stuff.Fortunately, there are serious agencies in Dublin that publicly announce bidding deadlines on their sites. And deadlines for house viewings. They don't play games to raise an extra EUR 2,000. When a customer has to invest over 500K in Cash. I'm just telling you that your agent lost a 570k cash sale, to try to pull in an extra 2000k. The house is still for sale today.
Response on 2nd April: Dear Claudiano Rosati Stampa, I note that you do not wish to pursue this matter further. However, we are keen to fully investigate the situation you describe. Please email your contact details to customercare@sherryfitz.ie we will be in touch asap.Kind regards,SarahResponse on 25th March: Dear Claudiano Rosati Stampa,We appreciate you taking the time to give feedback. We are sorry that your experience with us was unsatisfactory. We would appreciate an opportunity to speak with you. Please email your contact details to customercare@sherryfitz.ie we will be in touch asap.Kind regards,Sarah
5/5
TrustpilotPippy Proger - Excellent service from 1st viewing to getting the keys!
We recently purchased our new home through the Sherry Fitzgerald Dun Laoighre office and I have to say we were both very happy with the overall process and we were especially happy the Sherry negotiator, Pippy Proger. Even after going sale agreed Pippy was always available to us and worked tirelessly to ensure a smooth and on time closing.
5/5
Trustpilot5 stars for Tallaght office
Ronan and Sean in the Tallaght office office helped us with the sale of our dad's house after he died. The virtual staging helped to show the house in a more contemporary way. And queries we had, were promptly handled. Professional service overall. Robert
5/5
GoogleWe have had a house rented with Sherry Fitzgerald Stephenson Crean Tralee since 2005 and can honestly say that they have been exceptional to work with. Starting initially with Jennifer back in 2005, and in the last number of years working with Jo, who was just amazing, extremely efficient and brilliant in her job and her colleague John who handled all queries (with Jo) from the tenants in our property with such professionalism and care that it was an absolute pleasure to work with them both. When it came to selling the house we would only work with SFSC. Paul Stephenson of SFSC personally handled the sale for us and was just amazing. He provided all the guidance and support we needed and ensured that it all went through without any issues. Finally I would like to mention Siobhan, who ensured that we received all the paperwork in a timely manner and was also available to answer any queries/questions we had during the selling process. Thank you all for the wonderful service you provided and we wish you well going forward. Sincerely Collette Hallinan-Collins
Collette, thank you for the kind words. It has been a pleasure doing business with you over the years.
5/5
GooglePaul has been exceptionally helpful and professional while selling my house. He always kept his word and sorted everything as agreed. I would recommend Paul 100%
Lina, thank you for taking the time to leave a review. It has been a pleasure doing business with you.
5/5
TrustpilotHouse Sale
Ed Reilly, Sherry Fitzgerald has just completed the sale of our home. I found Ed and his office staff very professional right through the process. I chose Sherry Fitzgerald because they had a very good knowledge of properties in the area. It was a pleasure to deal with Ed and his team. The house photography was excellent and the sale was handled professionally. I would have no hesitation in appointing Ed and his team to sell a property for me in the future.
1/5
TrustpilotWe as a customer we have right to know…
We as a customer we have right to know what is the reason for unsuccessful. I have applied for more than 10 houses not even one I got a viewing. I understand there is a huge demand and applications. But I have applied at the very first moment it is posted. We are a full time working with clean record and I have mentioned it to them in my intro. I really don't understand how transparent they're in this process. It leads to doubts of internal dealings and unfair procedure. I appreciate you technology of automated process but when customers are spending time to fill in details and showing serious interest. Isn't your options to take your time in reviewing the application fairly to give an opportunity for the serious applicants.
Dear Hemanth Kumar Narayanswamy, We appreciate you taking the time to give feedback. We are sorry that your experience with us was unsatisfactory. We would appreciate an opportunity to speak with you to confirm which office your were dealing with.Please email your contact details to customercare@sherryfitz.ie we will be in touch asap.Kind regards,Sarah
5/5
TrustpilotSherry Fitzgerald's communication with…
Sherry Fitzgerald's communication with us throughout the sale process was impeccable. The sale's agent Ronan Healy was so professional and friendly it was like talking to a friend everytime we discussed the process. He made everything so easy for us.
Thanks for taking the time to leave a review Helen, we wish you all the best for the future.All the team at Sherry FitzGerald
5/5
GoogleWe sold a property recently through Sherry Fitzgerald in Tralee. Paul and John were a pleasure to deal with and very professional with our dealings with them Thank you
1/5
TrustpilotUnprofessional and very disappointing
My property was a new townhouse in a very sought after attractive area. When I enlisted my property with SF they promised they had a database of interested customers and my house will sell quickly. I was under the impression that the size of SF would work for my benefit but I turned out to be wrong. I was "just another customer". There was no personal touch or effort put into selling my house. In fact they brought the digital team to do the marketing piece a day AFTER I moved out, when the house was a total mess and without staging anything - showing the house "as is" (and actually worse). At one point the agent advised me to sell the house at a lower price than the one THEY recommended to list the property under. So either they overpriced the property or they didn't deliver! Either way I found their service very unprofessional and very very disappointing.
5/5
GoogleJohn was great, from start to finish, very easy going and very peofessional, thanks to him we have found the right place to rent for us and our pets. Thank you John.
Thanks for taking the time to leave a review. It was our pleasure.
5/5
TrustpilotInstructed Sherry Fitz to sell my home…
Instructed Sherry Fitz to sell my home this year - just after the post-Christmas lock-down.The environment was uncertain and stressful. Their quiet competence and confidence was just great. We worked out the pre-sale spending budget, and they were active with meeting my requirements. The standout for me was when there was a bump in the sale path, they were proactive and honest. They also behaved very ethically when dealing with the bidders which I found comforting. Overall, I can't imagine talking to a different agent when selling again. I dealt with Barry Ensor and Andrea Whelan in Rathmines office.
5/5
GoogleThanks to Paul Stephenson and the team at Sherry Fitzgerald Stephenson Crean Tralee, I found my forever home and couldn't be happier. There were many tweaks and turns along the way between selling one home and buying another and Paul and other team members helped make the process as smooth as possible. They were professional, helpful and they were available to answer my many questions throughout the process. Their knowledge and expertise prepared me for what to expect and what needed to be done at each step along the way. I'm delighted to be home. Thanks to Paul and the team at Sherry Fitzgerald Stephenson Crean Tralee for making it all happen.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFrom the moment I spoke to Hilary at SFSC, I knew I was in safe hands. I have bought and sold with Sherry Fitzgerald previously, and was greatly reassured by their professional yet friendly approach to what is almost invariably, a very stressful time for all of us moving home. Best of all, the sale of my property was achieved with as little stress as possible, and with regular updates, within a short time my house was sale agreed. I will return to Hilary to help with finding my next home, and would not hesitate to recommend Hilary and SFSC to anyone looking to buy or sell their property with a professional, reassuring company, that achieves results. Thank you Hilary, and all at SFSC. Kimberley Pinto-Williams.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotI have just bought my very own and…
I have just bought my very own and first home through them guys. Brilliant experience. Highly recommended. Amy was excellent. She was knowledgeable, helpful and made the whole process incredibly easy. On completion day I have received a little lovely present and a card 😊 thank you for all your help and great support!!! Simply the Best!!!
5/5
GoogleIt was a pleasure to deal with Sherry Fitzgerald and especially John who recommended and showed me the house I am currently renting which is perfect for my needs.
Thanks for taking the time to leave a review Maeve. It has been a pleasure doing business with you.
5/5
TrustpilotShining Star in Sunny South East
As recent purchasers of a residential property in Co. Wexford facilitated by vendors auctioneer Aisling McGrath of Sherry Fitzgerald Haythornthwaite. We would highly recommend Aisling and her colleagues in branch who offered a skilled and professional service from virtual viewing, right through to on site viewing and handover. Aisling ensured that there was a constant line of communication between vendors and purchasers and really went the extra mile to close the sale in a timely manner. 5 star service all the way !
1/5
TrustpilotTotally Disgraceful
Totally Disgraceful. We heard that Sherry FitzGerald was a professional company, but how far from the truth was this. We sold our residential property with them. They found a buyer, but at this point everything went so wrong. A member of staff gave the potential buyer the key and let them enter the property unsupervised. We were unaware of this until we got a call from a neighbour stating the potential buyer had moved a static caravan into the rear garden by craning it over the roof. At this point the potential buyer had no insurance in place, they damaged the interior of the house and they were planning on living in the static caravan rent free before the contract was exchanged. The staff at Sherry FitzGerald did nit check the property to ensure this did not happen. You can imagine the extra stress this put on the seller as the interior of the property had been destroyed and there was a static caravan in the rear garden. If the sale had fallen through, I would have been in a world of pain as it would be up to me to put the house back to being sellable again. The directors of Sherry FitzGerald were concerned, not for the customer, but their business. We had nearly two weeks of stress and getting extra engineer reports completed. I would not recommend their services.
Dear Paul, We understand how upsetting this situation has been for you and your family. The actions taken by the third party were unprecedented, and in our 40 years of business we have never encountered such a situation before. As we previously communicated with you, once we were made aware of this incident our team proactively brought the matter to a close. We have investigated the matter in full and despite it being highly unlikely such an incident will ever re-occur, we have put extra precautions in place to protect our clients. The unauthorised actions taken by the third party were inexcusable and beyond our control. We hope that now your sale has closed you can put this distressing incident behind you. Kind regards, Ann O’Mahony
5/5
GoogleTo Whom It May Concern Sherry FitzGerald Stephenson Crean 28 Denny Street Tralee Co. Kerry Dear Sir/Madam, I am writing this letter to express my family’s sincere appreciation for your exceptional support and professionalism from February 2023 to the present with our tenancy in Tralee. During this time, we experienced nothing but compassion and professionalism from John O’Brien and the entire team at Sherry FitzGerald Stephenson Crean in Tralee. Renting from your agency has been a seamless and pleasant process, from moving into the property to addressing any repairs that needed attention and, most recently, leaving the property to purchase our family home through your offices. Your team consistently demonstrated promptness and efficiency in addressing our needs, including organising repairs such as boiler maintenance and plumbing issues. We greatly appreciated the professionalism and courtesy shown and the ease with which we could contact you for any questions or concerns. The property was our family home for nearly two years, and we are truly grateful for the opportunity to have lived there. I would highly and without hesitation recommend Sherry FitzGerald Stephenson Crean, including John O’Brien, Siobhan Maloney, Jo Dillane, Paul Stephenson, and the rest of the team, as outstanding ambassadors of rental services. Your dedication, knowledge and reliability are highly valued, and your efforts have left a lasting positive impression on us. Once again, thank you for your exceptional service during our tenancy and for giving us the confidence to purchase our family home through your agency. Yours faithfully, M Mahony and family
5/5
TrustpilotThis is a review for Paul Stack and…
This is a review for Paul Stack and Company based in Abbeyfeale, we bought a House in 2004 from Maurice Stack.When we went to sell the House in 2020 we went back to the same great Company to sell the House for us. The sale of the House went through without a hitch due to the professional manner of the team at Stacks, we cannot praise them enough for their help in selling the House, Great team, we hope to do Business with them again in the future. Many thanks again to the team at Sherry Fitz Abbeyfeale. MADELEINE AND Tom
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