Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service so far on our purchasing…
Great service so far on our purchasing journey. Always kept in the loop of what is happening. Would recommend.
Ashley · 27 October 2023
Agent replied · 25 October 2024
Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotPoor experience won't answer simple…
Poor experience won't answer simple questions without giving all details for marketing
David · 28 March 2024
Agent replied · 25 October 2024
We are really sorry to hear of this feedback. We are unable to find your details in our system, could you please provide us your full name and address to customerservicemanager@springbokgroup.co.uk so that we can further investigate for you? It can be difficult to comment on individual situations on such forums as this. Kindest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotProfesional at all times
Pleasant and polite. Kept me updated. Returned all my calls in quick time. Would use afain if ever needed.
Valerie · 24 October 2023
Agent replied · 25 October 2024
We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotAnnie throughout kept me up to date on…
Annie throughout kept me up to date on progress and/or returned calls and email responses promptly.
Naomi · 30 December 2023
Agent replied · 25 October 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent people.
Excellent people.Joanne gave me daily updates about sale of my mums house
Michael · 21 March 2024
Agent replied · 25 October 2024
We're elated to have provided you with a great experience, and we truly appreciate your kind words. Rest assured, your feedback will be shared with the team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotVery professional team and quick to…fist class
Very professional team and quick to respond
Philip · 21 June 2024
Agent replied · 25 October 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotScammers
Scammers! Total rip off merchants! Do not touch with a barge-pole!
Lisa · 5 April 2024
Agent replied · 25 October 2024
Dear Lisa, thank you for sharing your comments here, although we were really concerned to read them. We are not having any luck in trying to locate your file with us, and we would welcome the opportunity to address any concerns you have about your experience or interaction with us. Please contact us at customerservicemanager@springbokgroup.co.uk. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJess
Jess has kept me up to speed in an efficient and friendly manner. Very happy with her input
Susan · 3 November 2023
Agent replied · 25 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotResponded well to our concerns
Not successful for us, however, our issues with Springbok have now been successfully resolved.
Liz · 30 January 2024
Agent replied · 25 October 2024
Dear Liz, We appreciate you sharing your thoughts with us. We're truly sorry to hear about your experience, and we apologise for any frustration you may have encountered. It's disappointing to know that we didn't meet your expectations, and we want you to know that we're taking your concerns seriously. We're actively looking into the issues you mentioned. If we can be of any support, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAnnie Wood pulled it out the bag for me…
Annie Wood pulled it out the bag for me !!!! Thank you
Karl · 5 March 2024
Agent replied · 25 October 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat service
Great service, very professional, Joanne helped me every step of the way.
Shaun · 5 March 2024
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat service full of quality…
Great service full of quality information and very informative
AMANDA · 30 April 2024
Agent replied · 25 October 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotEfficient
Efficient, quick sale and good at responding to my concerns
Customer · 8 April 2024
Agent replied · 25 October 2024
Thanks for your kind words! We really appreciate it and we'll pass it onto the team. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJamie - Fab service
I received fab service from Springbok and Jamie. They were all really helpful and quick to respond.
DR · 7 November 2023
Agent replied · 25 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotEasy to deal with
Easy to deal with. Great communication. Always kept in the loop. Great experience
Stuart · 26 January 2024
Agent replied · 25 October 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAmazing service from Mark
Amazing service from Mark. Really nice and fast service
Nisa · 13 April 2024
Agent replied · 25 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotI found Jess at Springbok to be very…
I found Jess at Springbok to be very helpful and especially patient allowing me time to get the documentation to her.
Mark · 28 June 2023
Agent replied · 25 October 2024
We're delighted to receive your positive review and appreciate your kind words. Knowing that you were impressed with our service from start to finish brings us great pride. Best of luck for all your future endeavours, and please don't hesitate to reach out if you require our services again. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotTom did a good job regardless of the…
Tom did a good job regardless of the circumstances which were beyond his control.
Manmohan · 21 December 2023
Agent replied · 25 October 2024
We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotProcess smooth
Process smooth, communicated very well. Plenty of viewings arranged Buyer found quickly.
Elizabeth · 30 January 2024
Agent replied · 25 October 2024
We are overjoyed by your positive review and delighted to hear about your exceptional experience with us. Your valuable feedback will be shared with our dedicated team, who will be inspired by your kind words. If you ever require our services again, please know that we're just a message away. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotTook sometime but achieved results
Charlie1 · 12 June 2024
Agent replied · 25 October 2024
Thank you for your kind words! Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat experience
Great experience. Will strongly recommend this company
Malgorzata · 28 April 2024
Agent replied · 25 October 2024
Thanks for your kind words! We really appreciate it and we'll pass it onto the team. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJoanne was great
Dealt with joanne, very easy purchase, very helpful highly recommended
Mr · 24 February 2024
Agent replied · 25 October 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent communication snd support at…
Excellent communication snd support at every stage.
Rob · 23 April 2024
Agent replied · 25 October 2024
Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHamish did a great job
Daniel · 29 May 2024
Agent replied · 25 October 2024
Thanks for your kind words! We really appreciate it and we'll pass it onto the team. Warmest Regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.