Trusted Agent profile · Trafford

Springbok Properties, Nationwide Trafford reviews

4.2

★★★★★ Great

1,188 reviews across 1 platform

Suite 7N Trafford House Chester Road, Old Trafford, M32 0RS, M32 0RS

Springbok Properties, Nationwide's office in Trafford, at Suite 7N Trafford House Chester Road, is rated 4.2 out of 5 across 1,188 reviews on 1 platform.

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1,188

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Trafford office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great service so far on our purchasing…

Great service so far on our purchasing journey. Always kept in the loop of what is happening. Would recommend.

Ashley · 27 October 2023

Agent replied · 25 October 2024

Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services

1/5

Trustpilot

Poor experience won't answer simple…

Poor experience won't answer simple questions without giving all details for marketing

David · 28 March 2024

Agent replied · 25 October 2024

We are really sorry to hear of this feedback. We are unable to find your details in our system, could you please provide us your full name and address to customerservicemanager@springbokgroup.co.uk so that we can further investigate for you? It can be difficult to comment on individual situations on such forums as this. Kindest Regards, Springbok Customer Services

4/5

Trustpilot

Profesional at all times

Pleasant and polite. Kept me updated. Returned all my calls in quick time. Would use afain if ever needed.

Valerie · 24 October 2023

Agent replied · 25 October 2024

We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services

4/5

Trustpilot

Annie throughout kept me up to date on…

Annie throughout kept me up to date on progress and/or returned calls and email responses promptly.

Naomi · 30 December 2023

Agent replied · 25 October 2024

Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services

5/5

Trustpilot

Excellent people.

Excellent people.Joanne gave me daily updates about sale of my mums house

Michael · 21 March 2024

Agent replied · 25 October 2024

We're elated to have provided you with a great experience, and we truly appreciate your kind words. Rest assured, your feedback will be shared with the team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services

5/5

Trustpilot

Very professional team and quick to…fist class

Very professional team and quick to respond

Philip · 21 June 2024

Agent replied · 25 October 2024

We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services

1/5

Trustpilot

Scammers

Scammers! Total rip off merchants! Do not touch with a barge-pole!

Lisa · 5 April 2024

Agent replied · 25 October 2024

Dear Lisa, thank you for sharing your comments here, although we were really concerned to read them. We are not having any luck in trying to locate your file with us, and we would welcome the opportunity to address any concerns you have about your experience or interaction with us. Please contact us at customerservicemanager@springbokgroup.co.uk. Best regards, Springbok Customer Services

5/5

Trustpilot

Jess

Jess has kept me up to speed in an efficient and friendly manner. Very happy with her input

Susan · 3 November 2023

Agent replied · 25 October 2024

We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services

4/5

Trustpilot

Responded well to our concerns

Not successful for us, however, our issues with Springbok have now been successfully resolved.

Liz · 30 January 2024

Agent replied · 25 October 2024

Dear Liz, We appreciate you sharing your thoughts with us. We're truly sorry to hear about your experience, and we apologise for any frustration you may have encountered. It's disappointing to know that we didn't meet your expectations, and we want you to know that we're taking your concerns seriously. We're actively looking into the issues you mentioned. If we can be of any support, please do not hesitate to contact us. Best regards, Springbok Customer Services

5/5

Trustpilot

Annie Wood pulled it out the bag for me…

Annie Wood pulled it out the bag for me !!!! Thank you

Karl · 5 March 2024

Agent replied · 25 October 2024

Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services

5/5

Trustpilot

Great service

Great service, very professional, Joanne helped me every step of the way.

Shaun · 5 March 2024

Agent replied · 25 October 2024

Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services

5/5

Trustpilot

Great service full of quality…

Great service full of quality information and very informative

AMANDA · 30 April 2024

Agent replied · 25 October 2024

We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services

4/5

Trustpilot

Efficient

Efficient, quick sale and good at responding to my concerns

Customer · 8 April 2024

Agent replied · 25 October 2024

Thanks for your kind words! We really appreciate it and we'll pass it onto the team. Warmest Regards, Springbok Customer Services

5/5

Trustpilot

Jamie - Fab service

I received fab service from Springbok and Jamie. They were all really helpful and quick to respond.

DR · 7 November 2023

Agent replied · 25 October 2024

Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services

5/5

Trustpilot

Easy to deal with

Easy to deal with. Great communication. Always kept in the loop. Great experience

Stuart · 26 January 2024

Agent replied · 25 October 2024

We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services

5/5

Trustpilot

Amazing service from Mark

Amazing service from Mark. Really nice and fast service

Nisa · 13 April 2024

Agent replied · 25 October 2024

We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services

4/5

Trustpilot

I found Jess at Springbok to be very…

I found Jess at Springbok to be very helpful and especially patient allowing me time to get the documentation to her.

Mark · 28 June 2023

Agent replied · 25 October 2024

We're delighted to receive your positive review and appreciate your kind words. Knowing that you were impressed with our service from start to finish brings us great pride. Best of luck for all your future endeavours, and please don't hesitate to reach out if you require our services again. Warmest Regards, Springbok Customer Services

4/5

Trustpilot

Tom did a good job regardless of the…

Tom did a good job regardless of the circumstances which were beyond his control.

Manmohan · 21 December 2023

Agent replied · 25 October 2024

We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services

5/5

Trustpilot

Process smooth

Process smooth, communicated very well. Plenty of viewings arranged Buyer found quickly.

Elizabeth · 30 January 2024

Agent replied · 25 October 2024

We are overjoyed by your positive review and delighted to hear about your exceptional experience with us. Your valuable feedback will be shared with our dedicated team, who will be inspired by your kind words. If you ever require our services again, please know that we're just a message away. Warmest Regards, Springbok Customer Services

4/5

Trustpilot

Took sometime but achieved results

Charlie1 · 12 June 2024

Agent replied · 25 October 2024

Thank you for your kind words! Best regards, Springbok Customer Services

5/5

Trustpilot

Great experience

Great experience. Will strongly recommend this company

Malgorzata · 28 April 2024

Agent replied · 25 October 2024

Thanks for your kind words! We really appreciate it and we'll pass it onto the team. Warmest Regards, Springbok Customer Services

5/5

Trustpilot

Joanne was great

Dealt with joanne, very easy purchase, very helpful highly recommended

Mr · 24 February 2024

Agent replied · 25 October 2024

We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services

5/5

Trustpilot

Excellent communication snd support at…

Excellent communication snd support at every stage.

Rob · 23 April 2024

Agent replied · 25 October 2024

Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services

5/5

Trustpilot

Hamish did a great job

Daniel · 29 May 2024

Agent replied · 25 October 2024

Thanks for your kind words! We really appreciate it and we'll pass it onto the team. Warmest Regards, Springbok Customer Services

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