Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible communication
I would try to steer clear of this company if possible. We have rented a property through this agency and it has been a nightmare. Communication is horrendous, you cannot get hold of anyone at all. We even went into the branch about our queries and still were told that no one was available and someone would contact us (which they didn’t). The property was not ready for us to move into on the agreed date and we were not told about this until we chased and chased about needing more info on moving in.
CE · 17 August 2026
★★★★★ 1/5
TrustpilotAbsolutely terrible experience with…
Absolutely terrible experience with this letting agent. After the landlord withdrew an agreed offer, we were left out of pocket and still have not had our deposit returned. Communication has been poor throughout, with constant delays and little accountability. We felt completely unsupported and ignored when trying to resolve the issue fairly. I would strongly advise others to be very cautious before dealing with this agency. They tried to make us send them thousands of pounds with no contract given then last minute withdrew the offer and are refusing to give the deposit back. Absolutely dreadful agency.
Nadia · 7 May 2026
★★★★★ 5/5
TrustpilotExcellent throughout
Absolutely excellent from start to finish of the house sale - one local agent kept phoning to see if we 'had come to a decision to market the property' which lost them any business, whereas GH did the visit to see the place and then said they'd leave us alone and it was up to us to give it the go-ahead or not. No pestering - excellent. Once we gave them the thumbs-up we had a string of viewers within days, and eventually exceeded the guide price by a small margin which suggests the guide price was accurate too. The staff at Gascoigne Halman were always on hand and worked brilliantly, especially Georgia who made sure everyone was kept in touch with any and all news and developments as things progressed, resulting in a sale a fortnight before Christmas which was exactly what buyers and sellers wanted. I would heartily recommend this outift.
Rupert · 18 December 2024
★★★★★ 5/5
Trustpilot5 stars for David Madden!
David Madden is absolutely fantastic. He is incredibly knowledgeable, thorough and proactive. Thank you for the brilliant service, David!
Yasmin · 29 May 2026
★★★★★ 5/5
GoogleFantastic service. Haven't moved for 10 years and this time we were towards the top of a chain. Stressful along the way (including losing a buyer and having to start over) but Tom @ Gascoigne Halman was a fantastic help - especially towards the end. I have never thought about the value that estate agents provide once they hand over the process to solicitors but Tom was on the phone every day around exchange - always available, professional, good communicator and a massive help during the process. Highly recommend
Liam · 22 July 2024
★★★★★ 5/5
GoogleI recently used Gascoigne Halman to sell my apartment in Sale. Dan Mitchell went above and beyond in terms of dealing with both my own and my buyer’s solicitors and managed what was sometimes a tricky process with great skill, attention, calm and helpful advice. He also has a very good knowledge of the area and the properties in it. I highly recommend Dan and the entire Sale office to anyone selling a property in this area - you’ll be in very safe hands.
James · 22 July 2024
★★★★★ 5/5
GoogleWe recently sold our house in Sale and were very pleased that we chose Gascogne Halman, Sale, to market our property. From first to last the whole team: Andrew, Julie and Dan were very professional and helped us through what at times was a fraught process.
One regret was the fact that we used the Gascoigne Halman conveyancing service. They are a national firm and we really struggled to get the conveyancing process really started. At least we had Julie and Andrew to progress chase for us, but it was stressful. Despite this I would recommend Gascoigne Halman to anyone. Thank you!
Chris · 22 July 2024
★★★★★ 5/5
GoogleWe have had a great experience with Gascoigne Halman. Charlotte Till has been extremely professional throughout the entire process, always replying to my emails promptly and ensuring everything was clearly explained. She went above and … More
Mahmood · 22 November 2025
★★★★★ 5/5
GoogleThank you to Lewis and the team at Sale on my recent sale. A five star service from start to finish. The market and valuation advice was spot on. Also Lewis was able to provide helpful advice on our purchase property. Thank you to the team who all played their part and were well informed.
Michael · 19 May 2025
★★★★★ 1/5
TrustpilotPoor service and disappointing behaviour after tenancy agreement
After completing our tenancy with Gascoigne halman. Despite leaving the property in what we believed to be a clean and acceptable condition. We received a £550 deposit claim, including charges for cleaning (£250), decoration and painting (£150), and a radiator leak (£115). I have rented this apartment for 1 year.When we first moved into the property, it was in poor condition and had a noticeable odour. We raised this with the agency several times, but no action was taken.
Akhil · 9 December 2025
★★★★★ 5/5
GoogleWe have had a great experience with Gascoigne Halman. Judie has been extremely professional throughout the entire process, always replying to my emails promptly and ensuring everything was clearly explained. She went above and beyond to … More
Rain · 25 August 2025
★★★★★ 1/5
TrustpilotAwful management and communication
As per all the other negative reviews - terrible communication - poorly written emails, unprofessional in manner and just awful to deal with. From moving into property, water pressure issues and constant cold showers. After months of back and forth was told (by a manager) 'oh well you are on a rolling contract, so you can just find another property' as appose to just having the issue fixed? Turns out it was a pump needed for the boiler, and of course the landlord did not want to pay as it was 'expensive'. It wasn't. Paying over a grand a month for no hot showers and terrible management is expensive. Clearly they prioritise landlords and not tenants. We left as suggested and do not recommend for renting at all - save your self the stress and sour puss faces.
LEVI · 28 October 2025
★★★★★ 5/5
TrustpilotFaultless Experience
My sale took a lot longer than expected and even though I was the buyer and not necessarily there client Gascoigne Halman were faultless especially Steph who I can’t praise enough she really did get the sale over the line.
Alan · 6 August 2025
★★★★★ 5/5
GoogleJulie and the team at Gascoigne Halman were instrumental in making sure that our sale/purchase and the sales/purchases of the rest of the chain were all successful. Their communication was great and they helped coordinate all the solicitors involved in the chain - which required a lot of chasing by Julie and the team, as the solicitors were typically pretty hard to get a response from. Highly recommend.
Tracy · 22 July 2024
★★★★★ 5/5
TrustpilotHighly recomment Gascoigne Halman in Macclesfield
After 3 aborted sales with Purple Bricks which consumed 14 stressful months due to lack of support, wrong price, no vetting of purchasers, etc., etc. I decided to use Gascoigne Halman in Macclesfield to sell our house. Within 1 week Matthew Clark and his team had vetted a new purchaser who was right for our property, truly had the funds, and was highly likely to follow through to completion (which they did).I can't recommend Gascoigne Halman enough for their proactive advice and follow-up, aiding the purchaser and keeping me informed. I found them friendly and easy to communicate with. No waiting for someone to answer the phone for inquiries and prompt replies on email. When the exchange of contacts and completion time came, they helped pressure crucial solicitor communication so that we met the target dates keeping me (the seller) and the purchaser happy. I can't recommend Gascoigne Halman in Macclesfield enough. Thanks, folks, you deserve the credit, and will be using you again for another property sale.
John · 21 November 2023
★★★★★ 5/5
GoogleJodie and Deborah were most helpful throughout the entire process, always there to help and answer queries promptly. They really stand out amongst other estate agents I’ve found - Thank you for your help!
Gracie · 26 September 2025
★★★★★ 5/5
GoogleWe first spoke to Jodie (Sale Branch - Lettings) over the phone about letting our property. She offered to have a look at the property to suggest what rent is achievable along with any improvements needed to attract tenants. … More
Dikak · 26 June 2025
★★★★★ 5/5
TrustpilotPositive review for the Sale branch
Julie Chapman at the Sale branch was extremely helpful on our sale and purchase. You could tell she really cares for her clients. Very thorough with her communication (more so than our conveyancers) which was so appreciated. Our transaction was quite a convoluted process with 5 parties in the chain, she kept us reassured throughout the year long wait!
Tanya · 25 March 2026
★★★★★ 1/5
TrustpilotNegligent - Do not rent from them
My husband and I moved into a property managed by letting agents Gascoigne Halman in Chapel en le Frith in November 2022. From the start we had major issues with the property; it hadn't been cleaned, the water pressure was terrible, in fact prior to us moving in after pointing out some defects during a viewing the electricity board had to be brought in to make the electrics safe! There was rubbish left in the loft and cellar and an open manhole cover with standing water in the basement with a pump in it. We had been told this was a usable storage space by the agents. It was not. It flooded more than once ruining our property and was horrendously damp. The wetness in the cellar rose through the house making it constantly damp and mouldy. The window frames were so rotten you could push your finger through them. The front door lock was insecure and you could push the door open with a hard shove.The shower seal was leaky and caused staining downstairs. The shower barely worked then stopped altogether. I believe the property would have been below the required EPC rating for letting if it were tested last year.These are just a few of the catalogue of defects. (I have photographic evidence of all of this). It took months to get some these things rectified and over 200 emails. I have made clear that one of my emails be treated as an official complaint but nothing has come of it. Often we were simply told 'the landlord doesn't want to spend any more money on the property'.We requested a reduced rent rate from £900 to £500 expecting a negotiation with the landlord. He took over a month to respond and then offered £850 despite our explaining the extensive damage to our property and us having paid for a shed to move our things from the cellar. The agents then sent messages chasing arrears. After continuing to press for the landlord to fulfill his legal obligations we were eventually hand delivered a section 21 notice (our tenancy should have run until November and they delivered this in June which I think may be in breach of the rules). The landlord claimed to not be able to afford repairs and needed to sell the property. This all happened over an 8 month period and I have to believe there is some sort of recourse for us. The property should not have been let in that state and we should be able to claim damages for our ruined property and loss of income (I work from home as a contractor). Having rented for over 20 years I have never had such a terrible experience. We moved back to Chapel to be closer to my elderly parents to care for them and now because of the lack of affordable, appropriate property we have had to move further away ultimately making them suffer. We have contacted the property ombudsman who have advised we have a case against Gascoigne Halman we just need to to follow it up. We have managed to find a private let and now moved at great personal expense through no fault of our own. Our new property is clean, well cared for and seems heaven after 9 Cross Street.
Josephine · 21 August 2023
★★★★★ 5/5
GoogleI was so impressed by my experience with Gascoigne Halman, they exceeded all expectations. My purchase was a particularly long one and Julie was amazing at helping me work through it every step of the way, she was always available whenever I needed her, and her customer service was amazing. I would not hesitate to use Gascoigne Halman again whenever I next buy or sell a property, definitely the best estate agent experience I’ve had, thanks so much!
Carla · 23 July 2023
★★★★★ 5/5
GoogleWhat can I say about this estate agent. Professional, friendly, polite, and more. Nothing was to much trouble and I mean we were always phoning about something. I wish we would have gone with them first, but you live and learn. A personal thank you to Dan who got everything set up for us. The whole team were excellent. Use them if you are buying or selling.
Thank you all so much.
64davel · 23 October 2023
★★★★★ 5/5
TrustpilotThank you Lisa and Esther for you’re …
Thank you Lisa and Esther for you’re fantastic support in a recent house letting. Nothing was ever too much trouble at anytime. I have always been impressed by the quick and effective response in helping us to let our property. We most definitely were is safe hands throughout the whole process. Thank you ladies and team Gascoigne Halman.
Liam · 10 July 2024
★★★★★ 5/5
GoogleWe had an extremely positive experience with Gascoigne Halman .Especially Julie ,She is extremely knowledgeable, always willing to help, and very
professional. I wouldn't hesitate to recommend her. Julie went above and beyond, acting as intermediary all along to help smooth out any issues during legals
to transfer ownership.
Jim · 30 November 2024
★★★★★ 5/5
GoogleCan not say enough about the team, especially Julie who worked so hard to push this sale through, They were all very professional and certainly helped me through the sale of my house keeping me up to date with information with the regard to the procedure and sale, many thanks for a job well done
Ann · 24 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
