Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAn amazing experience throughout with Bridgfords as managing agents for our property. I chose these agents primarily because of my very favorable initial telephone interaction with Scarlet. She is thoroughly professional , courteous and extremely friendly. I have no hesitation in recommending these agents to any landlords looking to have their property managed.
April 2020: Claudia Carter, Team Leader very efficiently dealt with a water at our property. Kept us informed throughout the process. Effortless on my part. Thank you, Claudia!!
Maninder · 24 October 2020
Agent replied · 23 October 2024
Thank you Maninder for your kind review. Very much appreciated. Best wishes, Mark
★★★★★ 5/5
GoogleNicola and the team were great. Professional and pro active throughout the process. I would definitely use them again.
Sarah · 24 October 2022
Agent replied · 23 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTracey sloan and her team at the Altrincham branch provided a first class service from start to finish. Very friendly and professional to deal with, keeping us informed and secured a sale quickly. Would highly recommend.
Dorothy · 11 October 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation Dorothy. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing costumer service would definitely recommend
AFSHAN · 11 October 2025
Agent replied · 9 November 2025
Thank you so much for your kind review! We are thrilled to hear that you had a great experience with our customer service. We strive to provide the best service to all of our customers and we greatly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotTerrible communication, valuations and organisation.
We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.
Alice · 29 February 2024
★★★★★ 1/5
TrustpilotDont Waste Your Time
I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.
Zehran · 17 February 2024
★★★★★ 2/5
GoogleI have recently had the displeasure of selling a house through Bridgfords Altrincham, specifically dealing with the branch sales manager.
In all my years I have never experienced such incompetence, dishonesty, corner-cutting and lack of professionalism from an estate agent. The sheer ineptitude I have had to deal with has cost me additional thousands on what should have been a very simple sale. I would go into detail, but I have had no option but to take my dealings to the Property Ombudsman and don't want to put my case at risk.
Whatever you do, go to another agent, there are plenty of reputable alternatives in the area.
edit: I've upgraded to a 2* review as all the other staff in the office we're quick to pick up the mess left by Kathy. I wouldn't want them to be tarred with the same brush.
Nick · 25 October 2019
Agent replied · 23 October 2024
Good morning Nick,
I am sorry to read that you are unhappy. Please contact our Customer Relations Team via review@countrywide.co.uk with your full concerns and property details so that they can investigate and fully address your concerns. Please note that the Property Ombudsman will not conciser your concerns until the a comprehensive and impartial investigation has been undertaken by this team. Kind regards, Scott
★★★★★ 1/5
TrustpilotNot a great experience
We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.
Honest · 8 September 2025
★★★★★ 1/5
TrustpilotDo not trust them, they will rob you blind
Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!
Natalie · 26 January 2024
★★★★★ 1/5
TrustpilotZero engagement for deposit return
My tenancy ended on 9th Jan and I emailed Bridgfords to ask how I go about getting my deposit back.Emailed again on 15th Jan saying there had been no reply received to my request.An agent did respond so say someone from the deposit team would be in touch.Chased again on 22nd Jan advising that nothing had been heard - to date zero response.They were very good when it came to take my money. There can be no excuse for the lack of engagement. A dispute has been raised with MyDeposit.
Katherine · 26 January 2024
★★★★★ 5/5
TrustpilotWe highly recommend Bridgfords
We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.
Mr · 23 January 2024
★★★★★ 5/5
TrustpilotGreat company to deal with very…
Great company to deal with very professional couldn't help me enough would definitely recommend.
Mrs · 15 April 2026
★★★★★ 1/5
GoogleAVOID AVOID AVOID. Waited to view a property on Saturday 1 July. Nobody turned up. Left a message whilst at the property as no answer on the land line. No response to this. It’s now Tuesday following. I’ve just left a further message. I wonder if they will care to respond.
David · 24 October 2023
Agent replied · 23 October 2024
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotBridgfords Denton team was extremely…
Bridgfords Denton team! 5*Denton branch team was extremely helpful, professional and pleasure to dealing with. They helped me to make my move to a new property within a couple of weeks and supported me throughout, including communication with all the suppliers. Megan was absolutely brilliant, she showed great support and care, professional approach in a timely manner. I would highly recommend.
Oleksandra · 5 February 2020
★★★★★ 1/5
GoogleAbsolute waste of space.
I spent hours calling the office at the beginning of the week to arrange a viewing. After a lengthy discussion I finally arranged a viewing for this morning for myself, my partner and 2 children.
We sat across the road from the property for 10 minutes in the pouring rain before calling to find out where the estate agent was. They had no idea and suggested they were probably stuck in traffic (there was no traffic) after 25 minutes we called again and were told that the agent had cancelled the viewing (they had made no attempt to contact me despite having email and phone contact details that they took from me after making me register with them to view).
On asking to speak to the manager we were then told that the missing estate agent is the manager.
I have still received no contact from them to explain what happened
Sally · 25 October 2017
Agent replied · 23 October 2024
Good afternoon Sally, I am sorry to read that this was your experience. If you would like to please provide us with further details so we can investigate this for you, please e-mail us at review@countrywide.co.uk. Once again I would like to apologise about your experience. Kind regards, Scott.
★★★★★ 5/5
TrustpilotShout out to Ruari
I dealt with Ruari, who by the way gave the most incredible experience. He went above and beyond to help assist me with my needs. 10/10Im writing this review as the kid deserves the acknowledgment!
Leigha · 6 September 2023
★★★★★ 1/5
TrustpilotA one star rating is too good for this…
A one star rating is too good for this business! Completely inept from the agent to their so-called professional mortgage broker. Allowed seller's solicitor to harass and bully me and also bombarded me with messages whilst at work but didn't answer calls when I tried to contact them. I am now out of pocket as seller has withdrawn the property even though it still shows for sale.
Jane · 1 August 2024
★★★★★ 5/5
GoogleScarlet and Claire delivered amazing service. Even though our personal situation was a bit complicated as we had just returned from living abroad and were still job hunting, they went to all the extra lengths to ensure we could find our perfect place to live.... and move in within just a few days!!! Couldn't recommend them highly enough - what could have been a really stressful experience for us was made a breeze! Thanks again guys!
Sarah · 25 October 2019
Agent replied · 23 October 2024
Thank you for your lovely comments, 5* review and recommendation. I have passed your feedback to Scarlet, Claire and everyone else involved at the Birdgofrds branch.
Best wishes, Lucy.
★★★★★ 5/5
TrustpilotThank you Bridgfords didsbury for all…
Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)
Chris · 10 February 2026
★★★★★ 1/5
TrustpilotConfusing marketing
There's a For Sale sign been up on a house we've passed a few times over the past 2 weeks but can't find it on their website or Rightmove. I rang one of the branches to be told, indignantly, I'd rang the wrong office. I pointed out that there is no local office and as this one is relatively close by, I thought I'd try them. He said he had 'no idea' but he'd look. Terrible telephone manner, told him I'd look myself. Tried another office and was told it's not being marketed yet as the owner has been choosing the photos. Fair enough but I asked why the sign was up and was told because it's for sale. Very confusing. Sort yourselves out Bridgfords. Glad you aren't selling our house!
Mrs · 23 October 2023
★★★★★ 1/5
TrustpilotBridgford's Halifax
We used Bridgford's in Halifax to sell our property. My main concern with them was that they hardly ever answered the telephone and relied upon an answer machine. Add onto this the fact that on numerous occasions they didn't return our calls. They didn't manage to sell our property and we do wonder if prospective buyers calls weren't returned either.Secondly feedback from them on enquiries, market data and ongoing support and advice was non existent. Overall customer service was poor to say the least.
Andrew · 5 October 2023
★★★★★ 1/5
TrustpilotWell... AVOID LIKE A PLAGUE
Well, where do I start? I don't recommend this agency at all. All the agents are useless. Customer service, professionalism is lacking at Bridgfords. We rented a property back in 2022, that we had to leave because mould and MICE both h&s hazards weren't solved and reported to the council (with someone vulnerable in the property). The flat was very dirty when we move in and now they are trying to charge us for the cleaning. They painted the flat and now they are trying to get this from our deposit. ABSOLUTELY DISGUSTING. we have tried our best to solve these issues, but they have no decency. They always try to blame the landlord but I don't even think the landlord is aware at this point. please look for another agency and make yourself a favour.
MARIA · 3 October 2023
★★★★★ 1/5
TrustpilotUnanswered calls and emails
Unanswered calls and emails. Misleading and wrong information in terms of when a tenant was moving then constant attempts to ignore my instructions in order to extract more money. Terrible service avoid if you can.
Sam · 28 August 2025
★★★★★ 5/5
GoogleFantastic service kept me informed all the way especially Clare thank you for all your help 😘 …
Lindsay · 24 October 2021
Agent replied · 23 October 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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