Trusted Agent profile · Trafford
★★★★★
617 reviews across 2 platforms
15 The Downs, Altrincham, WA14 2QD, Trafford, WA14 2QD
Bridgfords's office in Trafford, at 15 The Downs, is rated 2.8 out of 5 across 617 reviews on two platforms, including 170 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Bridgfords Altrincham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Trafford.
Every review we hold for the Trafford office, from every platform, shown as written. First names only.
5/5
GoogleExcellent and swift response of selling our property. Tracey Sloane and her team have been remarkable and always available for any queries. We would recommend their service for both sales and lettingPositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotRip off Britain would have a field day…
Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea
1/5
TrustpilotThey are shocking
They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath
1/5
Trustpilotthey say they are going to call you…
they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company
1/5
Trustpilot4th tennant same issues- damp, mould, negligence
I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.
5/5
GoogleExcellent service. I will be surely to recommend.
Thank you so much for your kind words and recommendation! It's always our goal to provide excellent service and we're thrilled to hear we met your expectations. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWould highly recommend Bridgfords, Altrincham. I purchased a property through them and they couldnt have been more helpful. Mainly dealt with Tom Ainsworth. Very professional and patient as i had some issues when selling my property. Thanks to all the team
Thank you for your brilliant 5* review! It is great to see that you have experienced a wonderful service from our local team. Kind regards, Scott
5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
5/5
GoogleOur house valuation was done by Nancy. She was extremely professional, courteous and pleasant, so highly recommended.
Thank you for taking the time to share your positive experience with Nancy! We are delighted to hear that she provided professional and pleasant service during your house valuation. Your recommendation means a lot to us. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe recently bought the house in Bowdon via Bridgeford . The team at Bridgeford Altrincham was super efficient and professional. So pleased with their professionalismPositiveProfessionalism
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI dealt with Russel on the purchase of a property in Altrincham. We had a tight deadline to completion and Russel made sure i didn't lose the purchase by keeping on top of the lawyers who quite frankly were useless. thanks Russel
Thank you Chris for your great 5* review of Russel at our Bridgfords, Altrincham team. It is wonderful to read that Russel was able to help keep your purchase moving and I will make sure your fantastic review reaches him. Kind regards, Scott
1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
5/5
GoogleSam is a fantastic negotiator with very thoughtful consideration along the journey.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotJust don't waste your time
If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
5/5
TrustpilotAshley - Great Sankey
Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
5/5
TrustpilotReliable and helpful
This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!
5/5
GoogleMy husband and I have been extremely pleased with the support we received in securing our home with Bridgfords, Altrincham. Both Lisa and Claire gave us all the information we required, were excellent points of contact and able to answer any questions we had to make our move as smooth as possible. We would highly recommend Bridgfords, Altrincham!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
TrustpilotIllegal
They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.
5/5
GoogleSaj, our estate agent went above and beyond to help us secure our new apartment! We were able to sign on the same day after calling him in the morning. This saved us so much stress and time. He was really accommodating with viewing the property as we previously lived over an hour away. I would really recommend searching for your next home with Bridgford and Saj. Thanks so much
5/5
GoogleGreat service, Nicola was really helpful from start to end as we had several issues with the Mortgage company.PositiveResponsiveness, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Bridgfords Altrincham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Trafford.
