Trusted Agent profile · Tower Hamlets
★★★★★
256 reviews across 2 platforms
Urban Spaces, 1st Floor, Standon House, Tower Hamlets, E1 8AA
Urban Spaces's office in Tower Hamlets, at Urban Spaces, is rated 4.4 out of 5 across 256 reviews on two platforms, including 186 Google reviews rated 4.4.
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Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
GoogleI recently sold a flat in Canary Wharf and I couldn't be happier with the service that Nikki and Richard and the team provided. They communicated regularly so I knew exactly what was happening when. And when it came to pushing through the sale, they were very busy behind the scenes ensuring that both parties and their solicitors were all running processes in parallel. I couldn't recommend Urban Spaces more highly - an excellent, professional and friendly service. Thank you!
5/5
TrustpilotUrban spaces - high quality customer service
Urban have managed 3 properties for me for close to 15 years. When I compare them to other agents I work with (bigger and smaller) they fit in the sweet spot of having critical mass - high quality process, access to a wide range of tradesmen - but also being in a position to build personal relationships and a mindset of nothing is too much trouble. Over the last few months I have worked closely with Sinead on a property that had a significant water leak so required plumbing repairs, new flooring and decoration - I love how Sinead always presents me with options, always takes the time to call me and checking I understand the quotes, the options and also follow up when work is complete. I feel she treats my flats with the same respect she treats her own home / money and that is important - in my experience agents can be very busy and just want to get the job ticked off the list irrespective of cost or quality - Sinead isnt like that and I appreciate it enormously
5/5
GoogleAfter speaking with Angelina in Management at Urban Spaces, I felt compelled to share a few words of appreciation. She has been, without question, the kindest and most warm member of staff I’ve interacted with. Angelina has also been incredibly accommodating of my ever-changing schedule, responding with patience, flexibility, and genuine understanding each time. Most importantly, she made me feel truly heard and supported throughout our interactions. Her professionalism and compassion have made a meaningful difference in my experience.
5/5
TrustpilotThe best agency for unique urban…
The best agency for unique urban spaces. Firstly using their services for a managed rental service was remarkable. They are very professional and have the know how to sync the right customers with the rental offering. Within 1 day good offers were on the table and I have 2 years carefree rentals. Finally the property was put in the market and their sales team worked their magic! Good guidance and always friendly. A special call out to Egle and Richard at Urban Spaces for how they have teamed up with me and got the sales through. I can not recommend Urban Spaces enough!
5/5
TrustpilotOutstanding Property Management - Highly Recommend Urban Spaces
I’ve been renting out my buy-to-let property in Bermondsey for several years now, and Urban Spaces have been absolutely exceptional throughout. They handle the entire process from start to finish. Sourcing high-quality tenants, managing all onboarding, overseeing the tenancy, liaising directly with tenants, and ensuring the property is well looked after and compliant at all times. It gives me complete peace of mind knowing everything is being handled professionally and efficiently. A special mention must go to Sinead, who has been my main point of contact for many years. She is genuinely fantastic at what she does. Incredibly efficient, proactive, and always available when needed. She keeps me consistently updated, communicates clearly, and deals with any issues swiftly and calmly. Her customer service is second to none - she really goes above and beyond to ensure both I and the tenants are happy. It’s rare to find a management company that is this reliable, organised and responsive. Urban Spaces make the whole experience seamless and stress-free, and I truly couldn’t recommend them more highly. If you’re looking for a professional, trustworthy and well-run property management company - Urban Spaces are outstanding.
5/5
GoogleI recently had the pleasure of selling my lovely one-bedroom flat in Stoke Newington with the help of Nikki and Will from Urban Spaces, and I couldn't be more thrilled with the experience. From start to finish, Nikki and Will were nothing short of fantastic. Their communication was always prompt and clear, their professionalism was evident in every interaction, and their helpfulness made what can often be a stressful process into an enjoyable journey. From the moment we listed the flat to the day we exchanged contracts, Nikki and Will were consistently brilliant. Their dedication and expertise shone through, making the entire process smooth and efficient. Urban Spaces is an outstanding company with exceptional management and a stellar team. I wholeheartedly recommend them to anyone looking to buy or sell property. Thank you, Nikki and Will, for your incredible support!
1/5
TrustpilotI would not recommend renting from Urban Spaces
I would not recommend renting from this company. Especially if you are looking at the Lamb Brewery Studios. Since we have moved in there has been one problem after another. The biggest being a leaking roof for 3 months in our living room, with very little effort by anyone to want to repair it. They are however very good at demanding the rent with legal action if you try to withhold rent until the problem is fixed. Other than this, we had no hot water for the first week and no heating for the first month. Plus a good 8 other issues we have had to have fixed. Highly disappointing service for an agent that aims to set them selves apart by claiming to offer better quality apartments and service. But as usual they are sell the dream and the price tag but not the service and value for money. AVOID
5/5
GoogleWe couldn’t recommend Urban Spaces more, especially Richard. They really understood what we wanted and went above and beyond to help navigate the buying process and get us in as soon as possible. Very happy with our new home!!
5/5
TrustpilotSinead is a star
we regularly use urban spaces and highly recommend using them. Sinead is always so helpful and a really takes the stress out of any issues that arise.
5/5
TrustpilotOverall my experience with Sinead has…
Overall my experience with Sinead has been nothing short of great. Its hard to find people who care and will really try to help where ever possible.
5/5
GoogleSinead is a joy to speak to every time I have dealt with her. She is friendly and professional and a real asset to Urban Spaces.
5/5
GoogleAlexandra at Urban Spaces has always done fantastic work managing my lettings contract. I cannot fault her both in her manner and efficiency. Thank you Alexandra.
5/5
TrustpilotHighly recommended
We have worked with Bianca, Nikki and the team for many years now. They are highly professional and provide excellent service to both landlords and tenants alike. Nothing is too much trouble and they are always on hand to help and provide support and go the extra mile for their clients. Highly recommended.
Thank you for taking the time to leave us a review. We are so pleased to hear your positive feedback!
5/5
TrustpilotI have worked with Urban Spaces for…
I have worked with Urban Spaces for years. I always find them professional and friendly. Special mention to Sinead and Bianca who go above and beyond
5/5
TrustpilotWe have been dealing with the property…
We have been dealing with the property management team at urban spaces for a few years now and they are a great team. A special mention must go to Paige in the team who we work closely with and she is very diligent and on the ball with all of her work making sure we are always on top of everything and always following up with us 10/10 to her on that. Michael
5/5
GoogleAngelina was very professional, I called her to notify I was on my way and she met me at the lobby. Helpful.
1/5
GoogleLet me be perfectly clear: this was, without a doubt, the worst experience I have ever had with a company, period. The utter chaos, the deliberate silence, and the lack of care shown by Urban Spaces, especially by Alexandra Edmondston, was damaging, stressful, and felt like a complete lack of human decency. They treat people with derision, and my story proves it. Our nightmare began with the simple process of resigning a lease, where I was stepping in as a new tenant. I started the process a full month before the required move-in date, but every single step was blocked by unbelievable communication delays. Alexandra Edmondston took days to answer even the simplest questions about the forms. When my first application was denied for a minor technical reason (the date on my proof of funds), I immediately sent the corrected documents. What followed was a critical week of complete silence. Despite repeated follow-up emails from myself and my future roommate, and multiple desperate phone calls to the Urban Spaces office, we were completely ghosted. We received no status updates and zero assistance. Every single time I called the office, I was promised that Ms. Edmondston or someone else would call back. Not a single person ever did. The real disaster hit two days before the remaining tenant’s deadline. After weeks of being ignored, we finally got a cold, shocking email from Ms. Edmondston. It wasn't just a denial; it was a ruthless, unhelpful ultimatum that felt completely calculated to sabotage our tenancy. The email formally denied my rental application, refused to disclose why I was denied (a total refusal of transparency), and explicitly stated I could not submit another application. To make matters worse, the existing tenant was given a mere two days to find a replacement roommate or lose the apartment entirely, making the property vacant for Urban Spaces to reclaim. This timing, denying me at the absolute last second after wasting an entire month, is unforgivable. I am moving to a new country to start a job, and they left me with five days’ notice and nowhere to live. They didn't just waste my time; they caused me to panic and stranded me right before a massive life change. When I finally managed to file a complaint against Ms. Edmondston, I uncovered more information: the property owner wanted to change the nature of the property from long-term residential. Looking back, the entire application process feels like a cruel, calculated game. They let my application hang out there until the very last minute, then denied me for some BS reason. Their goal? To make sure the existing tenant couldn't possibly find a new roommate in time. This guaranteed the property would become vacant, letting Urban Spaces seize back control for their undisclosed purposes. My time, my stress, and my move were just disposable to them. I hold Alexandra Edmondston personally responsible for this chaos. I never received a single return call or email after the initial denial, despite countless attempts. The total failure to communicate during such a critical time, and the resulting crisis of leaving an international arrival suddenly homeless, is just a shocking way to run a business. Urban Spaces wasted an entire month of critical time and caused immense stress and financial hardship. They should all be deeply ashamed of operating a business that treats people with such profound disrespect and deceptive practices. And to Alexandra Edmondston directly: I am genuinely confused. You are either astonishingly terrible at your job, or you truly believe it is appropriate to treat people's lives and housing security with such disrespect. Shame on you. Do better.
5/5
GoogleWe had a very positive experience with Urban Spaces. They found us a buyer in a relatively short timeframe and were responsive, communicative and professional throughout the process. We especially appreciated that they brought serious buyers to view the flat, which made the whole experience feel efficient and well managed. They may not be the cheapest option, but the level of service and communication made it feel worth it.
5/5
TrustpilotHad a really lovely experience with…
Had a really lovely experience with urban spaces - from Will showing us the property - right through to completion. Nikki was so super helpful and we couldn’t be more thankful for her help and keeping us sane the last 5 months! Would absolutely use again to buy (or sell). Thank you so much 🖤
1/5
TrustpilotLandlords View Of The Company
I have been with urban spaces for many years (purchased a property in 2008 and always rented it through a company which was latterly acquired by Urban spaces - part of the countrywide group). Oveer the years the costs have increased (as they have for all landlords) and the quality of service has dropped. I have found frequent cause to complain about poor standard of repairs for which I have been charged and also charges for work not actually completed. I have accepted this as part of the business, and have tended to come to an arrangement with the company. However after increasing number of issues and lack of action, responsiveness and misrepresentations to both myself and my tenant this has recently come to a head and I am now seeking to take further action and damages against the company. I made a GDPR request to support my case of a complaint to the regulatory body, and they have failed to fully address the request by not providing any information internally held and not sent to me in emails, and have advised they will not respond further. In addition they have delayed the repayment of my tenants deposits and advised them that this was down to the landlord when they had not in fact drafted the necessary docs for me to review. I would like to think this was a one off, but it seems to be getting worse, but I leave the review (clearly as an unhappy landlord - who is escalating their complaint), but at least you will have the review to consider and make an informed decision if you are a landlord, and if you are a tenant, please don't always assume that the landlord is the problem.
5/5
GoogleI sold and rented my property through Urban Spaces and cannot recommend them enough. Egle & Richard on the sales team were incredibly diligent, even helping me arrange removals while I was abroad. They go well beyond just marketing the property. Their guidance on sales approach and tailoring a campaign was invaluable. I did dual list with another agent beginning with F, and Urban Spaces blew them away - they got more viewings and two offers, compared with nil from the other agent. Dan on the rental team was diligent, responsive and got results.
5/5
GoogleWe are SO glad we marketed our apartment with the team at Urban Spaces. They were super knowledgeable about the market, and guided us through every step (it was out first time selling a property). It didn't feel daunting at all - we were in safe hands! 100% recommend!
5/5
TrustpilotWe have worked with Urban Spaces…
We have worked with Urban Spaces (Nikki, Sam and team) for 4 years and they have always been great to work with. Always responsive and keen to ensure that they are doing everything they can to make our partnership a success. Lovely company.
Thank you for the great feedback Eleanor. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Urban Spaces has been great!
5/5
TrustpilotSinead Philpott is amazing!!
Sinead Philpott is amazing. Always goes above and beyond to help. Very polite, and always caring.
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Tell us what you need and we'll put you in touch. Urban Spaces hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
