PSM ESTATES reviews

★★★★★ 5/5

Google

PSM Estates (Shumon Miah) helped me navigate a difficult tenant situation. Being an “inexperienced landlord” in this current climate of renting, the communication broke down with myself and tenant for over 6 months. When appointed, Shumon maintained a professional line of communication with the tenant, coordinated well with me with calmness and acted as the middle man on many occasions. Shumon is always on hand to offer advice, patient to listen to my concerns and help reducing the stress of a landlord. Shumon is very knowledgeable and ensures I comply with the ever-changing housing regulations. Would highly recommend for landlords dealing with complex tenancy issues. Thanks for your continuous support Shumon! Looking forward working with you with the next challenge….

Zakir · 17 March 2026

★★★★★ 5/5

Google

I have been renting my property through PSM Estates for a month now and have had a really good experience. Sumon is super friendly, a top guy, and easy to talk to whenever needed. He made sure my whole renting process was smooth and stress free with my busy life, I didn't have to worry about a thing. Definitely recommend them to use. Thank you PSM Estate 👍

Suhen · 17 February 2026

★★★★★ 1/5

Google

TLDR: I would take most of the renters 5 star reviews with a little grain of salt because psm did a promotion where they paid for some cleaning if we left "an honest" review on this page. Then proceeded to read each and every one of the reviews to make sure they were 5 stars. They were petty enough to make me change my review because it was only 4 stars. I think they're banking on the fact nobody cared enough to come back to delete or change it after the fact, which I think accurately summarises their business model. Overall a frustratingly disappointing experience, especially compared to my current agent. Long Version: The only positive thing to say about them is that they are very responsive - in every other facet of our tenancy they felt lackluster and incompetent. The house came with a myriad of issues, but we accepted it as it is and only tried to get them to fix the most important ones. However in hindsight, it is obvious to me now that the same level of care for their next tenants was not offered to us when we moved in a year ago. The primary issue was that when we moved in, the house came with a leak, which, to their credit, they knew of and immediately offered to fix using their contractors. However, what followed for the next few months became a reoccurring nightmare - contractors firming a time for their appointment, then not showing up when they claim they would, reappearing at a time they were not scheduled to and claiming no one was at the residence. Personally, I find it difficult to imagine what would have happened if there wasn't someone studying/wfh who was renting with us, because if not nothing would have been fixed. The parade of contractors was worsened by the fact that not one of them solved the issue competently - the leak turned to a lack of cold water (because the contractor turned it off to stop the leak), that turned to the sink gushing out water, which caused the wooden door of our bathroom, which was not waterproofed properly, to sustain water damage and not close or open properly. Then they had the gall to complain to us that there was water everywhere in the bathroom, when the sink was gushing out water, a problem caused by their OWN contractors. The end result - a contractor finally came that solved the water damage by simply taking the door off its hinges and sawing the bottom off, I imagine without the permission of the landlord, as he had come to fix a separate issue which was put of the backlog of 4 months. The issue he had originally come to solve? Replacing the broken blinds in my room that had come with the flat, which prevented me from having any privacy in my room for months, whether I was sleeping or changing. The window in question was the first one right next to the elevator in the apartment complex, where everyone passed by and was extremely easy to peek into. Writing that I was incredibly uncomfortable living in this space during that time is not an exaggeration. Additionally, a disappointing point in our tenancy was when psm had simply forgotten the terms of our rental agreement. They were chasing us for not paying rent that we had already paid as an upfront cost as stipulated in our contract and later defended themselves saying that it was "confusing". I know they read the reviews on this page and I will say this: They despise taking responsibility and love deflecting the blame onto other people (for example, to a british gas contractor who came to look at our boiler, because we were also having problems with hot water), so I won't be surprised if this review gets reported. They will reply with something along the lines of "we left the flat in an unrentable condition" to deflect the issue and deny wrongdoing, but I'm not here to argue about that as to you, the third party, it's really a he said she said kind of thing that is hard to be objectively discerning about. In any case, we've already paid the difference in our deposit. I would not wish the property we rented or this agency on my worst enemy.

LunasDreamv2 · 17 March 2026

★★★★★ 5/5

Google

Down to earth guys. Sadik was looking after us and did a great job. Rented out our property immediately. Really impressed with him and his team. The little things made the biggest difference. Really happy we went with them. Currently moving over our portfolio and best thing is, we don’t need to anything. They do it all!

An-Nakhlah · 11 December 2024

★★★★★ 1/5

Google

STAY AWAY. This has been the most frustrating experience I’ve had with an agency. Communication is poor, issues are handled slowly, and tenants are often left to chase repeatedly before anything gets done. For example, we had a leak that left a puddle in the living room for around two weeks. During that time, we had to keep mopping it up ourselves while repeatedly following up before any action was taken. This kind of delay seems to be a pattern whenever something goes wrong. The reason why there are 5 star reviews: They keep begging tenants to leave 5 star reviews (guess why they have to keep begging), as they're usually afraid to say no, tenants feel obliged to do it. If that's not enough PSM will actually offer money from a raffle for a five star review, which is actually illegal and has been reported, attached evidence to this review. (Look at the review before the previous one which confirms a pattern of this behaviour). On top of that, the tone in communication has often been rude and dismissive. There appears to be little coordination within the team, and tenants are sometimes blamed for issues caused by their internal miscommunication.

Jaxebo · 10 April 2026

★★★★★ 5/5

Google

Very pleased with PSM!! Shah has been phenomenal throughout. Approaching PSM after being messed around by several agents trying to sell my property. Hands down, can say PSM smashed it. Honest, transparent and very approachable. …

AR · 17 April 2025

★★★★★ 5/5

Google

Moved to London from India last year in 2021 & contacted Shah on Spareroom for accomodations. Received great support thought-out my stay. They are very trustable, reliable and helpful. The agency has beautiful rooms to offer and at a very reasonable prices. Any issue was handled within 24hrs and received very professional service. I was personally very afraid since I was relocating myself to another country as a student but I was lucky enough to receive such nice service at one of their beautiful property in London. Must recommend for everyone. Thanks Shah and PSM 😊

Nupur · 25 October 2022

★★★★★ 5/5

Google

I’ve been with them for a year now, and their service has been exceptional. Everything is completely transparent with no hidden surprises. I’m very glad I chose PSM.

Atikur · 17 March 2026

★★★★★ 5/5

Google

I want to give a massive thanks to Shumon Miah for helping me with my transfer to PSM. The entire process was smooth and seamless, and he met all my requirements with ease. Shumon made sure to keep me updated at every step, calling and informing me promptly of any actions that needed to be taken. His professionalism and efficiency made the experience stress-free, and I can't recommend him highly enough. Shumon is a fantastic agent!

Azir · 3 October 2024

★★★★★ 5/5

Google

These guys are absolute legends. Living in London you really are playing a game of Deal or No Deal when it comes to Landlords. We're super lucky to be managed by PSM for a few reasons. Shah is the funniest bloke alive, super professional, and friendly. He's been super quick to help iron out anything we need as new tenants. Including driving faster than grease lightening to help my housemate get back into her room (after locking herself out) PSM are swift in response, professional as heck, and probably the first property manager I've genuinely trusted to look after my home in the five years I've been renting.PositiveResponsiveness, Quality, Professionalism, Value

Steph · 25 October 2021

★★★★★ 5/5

Google

Highly recommended agency. Can’t thank Shumon enough for going above and beyond when it came to managing my property. Looking forward to giving more business your way.

Rahin · 17 April 2025

★★★★★ 5/5

Google

After relocating to Dubai for work, I entrusted my property to PSM Estates. Nearly a year has elapsed, and I must say, it was an exceptional choice. Working with Tam was incredibly smooth and hassle-free! Rent payments are consistently punctual, and the caliber of tenants they attract is unmatched. Even with my brother overseeing the property on my behalf, I'm reassured by his feedback that PSM Estates cares for it as if it were their own. Such dedication is rare in this industry. I wholeheartedly recommend them to anyone seeking reliable property management services.

Mohammed · 27 May 2024

★★★★★ 5/5

Google

The staff at PSM Agency have been promptly communicative and very helpful to us throughout our interactions with them. Special mention to Shah and Soy for helping us. They made our entire house hunting process very smooth and we’re glad that we found a home through them. Would definitely recommend PSM Estates to those on a house hunt!

Rheea · 25 October 2023

★★★★★ 5/5

Google

I'm incredibly glad I choose PSM estates process needs. our experience with PSM estates House Lending Agency has been exceptional. The property management team has been incredibly responsive and attentive to our needs, ensuring prompt maintenance and addressing any concerns we've had with the property. The leasing process was straightforward and transparent, with clear communication about rental terms and expectations. We appreciate the agency's professionalism and dedication to providing a positive renting experience. Overall, we highly recommend PSM estates House Lending Agency to fellow tenants seeking reliable and supportive property management."

Velpula · 27 February 2024

★★★★★ 5/5

Google

Amazing company so happy with my new room. Tam was very helpful with all my questions. Couldn’t recommend more !!

Kellyann · 17 February 2026

★★★★★ 5/5

Google

I’ve recently changed to PSM Estates and Summon has been extremely helpful, his communication is amazing and has been giving me lots of advice and support.

Hassan · 10 January 2025

★★★★★ 5/5

Google

The move in process went generally smoothly. We are a group of international PhD students so there are lots of communications because of the policies and international transfer but Abbas and Soyful explained to us very clearly. They also offered us new carpets, mattresses and cleanup to allow us stay comfortably. Many thanks to that as well. The repair procedures are usually responsive and quick. The team works very hard to make the process efficient. This is my first time renting a house in London. I'm very glad it went well even though most of the time I communicated with them in another country before moving in.

Yuechen · 27 September 2025

★★★★★ 5/5

Google

I’ve used PSM Estates to manage my rental property and found their service to be professional and efficient. They have been responsive in dealing with tenant enquiries, rent collection, and day-to-day management, which has taken a lot of the pressure off me. Their communication is clear, and I receive regular updates without needing to chase, which is a real plus. They also handled tenant sourcing promptly, with a thorough vetting process that gave me confidence. I would recommend PSM Estates to any landlord looking for a straightforward and hands-off property management experience.

Toufail · 10 July 2025

★★★★★ 5/5

Google

Excellent service. Brother Shumon is always attentive. Definitely recommend.

A · 20 March 2025

★★★★★ 5/5

Google

Honestly the most smoothest move I’ve ever had. I’ve moved 9 times and this by far was an amazing transition. The workers from PSM were able to find me a perfect flat to rent within my budget and a great location within a week of calling them. They were always in contact with me through every step of the way via calls and emails, always reassuring me with any questions I had. Very good customer service. Would highly recommend for anyone looking to rent. Thank you again.

Fami · 27 February 2024

★★★★★ 1/5

Google

one of the worst experiences i had renting in london, had a broken window that needs fixing and was told to "deal with it myself" and then sent repair man to come fix only for them to take a look for 5mins and say they will come back later, …

Abdul · 17 April 2025

★★★★★ 5/5

Google

I’ve been renting a place with my friends under this company and it has been a really good experience so far. Tam has been a very resourceful property manager and so has Zack. They have been timely, responsive and quite helpful. Would greatly recommend.

Divya · 24 September 2024

★★★★★ 5/5

Google

Looking for a flat to rent during summer this year couldn’t be more stressful but thankfully we found PSM Estates. Shah was very helpful, responsive and accommodating to our needs. 10/10 would recommend them!

Aqilah · 25 October 2022

★★★★★ 5/5

Google

I rented a property with PSM Estates along with my friends for a year and had a really good experience. The team is super friendly, easy to talk to, and always helpful whenever needed. They've got a great selection of properties and make the whole renting process smooth and stress-free. Definitely recommend them!

Sharan · 13 October 2025