5/5
TrustpilotVery Responsive
Very Responsive, great communication received from Ben Shepard!!! 5 stars indeed.
Agent replied · 25 July 2025
Thank you very much for the positive feedback.
Trusted Agent profile · Tower Hamlets
Property Matters (London) Ltd Tower Hamlets reviews
★★★★★
77 reviews across 2 platforms
17-19 Amsterdam Road, Isle of Dogs, London, E14 3UU, Tower Hamlets, E14 3UU
Property Matters (London) Ltd's office in Tower Hamlets, at 17-19 Amsterdam Road, is rated 4.9 out of 5 across 77 reviews on two platforms, including 74 Google reviews rated 4.9.
Reviews
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleBeen dealing with Property Matters for many years and have always found that they have remained consistent with their high standard of service delivery and professionalism. Would always highly recommend Property Matters as your first point of call when seeking a property.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleClosed on Saturday, schedule is wrong…
5/5
GoogleExcellent agency - highly recommend, we deal with Ben Shepard who's always superb, although I am sure same can be said for all their staff. If your a landlord with property in the area looking for a management agent then you really won't get better value or service.
5/5
GoogleI have been dealing with this company for many years now, always get excellent service, honest and impartial advise on any property matters. My main contact is Ben Shepherd, always happy help and very enthusiastic young man
5/5
GoogleI can easily claim that I am more than satisfied with Property Matters. In particular, I would like to express manifold gratitude to Ben Shepard who was (and still is!) a friend in need during my househunt.
5/5
GoogleHad a great experience during my 4 years tenancy through this agency. They have always been helpful, supportive and have given an excelent personalised treatment. Fees are low compared to the main big agencies. Highly recomended vs other known agencies
5/5
GoogleProperty Matters have been taking good care of my property in London for over 20 years. The service is superb, the property has never been unoccupied and any problems have been quickly and inexpensively resolved. Highly recommended.
5/5
GoogleExcellent letting agent. I live overseas (Australia) and find the staff very helpful, proactive, and informative. My property is kept well maintained, is rarely vacant and tenants are well researched for suitability. I can highly recommend them.
5/5
GoogleI absolutely love every single staff there.. Very friendly and helpful. We have become like family over the years..always there when needed.. Any problem i have its always fixed with the best of effort.. definitely recommended
5/5
GoogleExcellent company to deal with, good communication throughout all dealings.. Kept us informed at all times . Friendly ,helpful staff , honest and reliable, absolute pleasure to deal with. Highly recommended .
5/5
GoogleReally friendly, honest, reliable company. I've used them for years and always find them excellent. Great service! Clive, Ben and Mo are all great people.
5/5
GoogleThe agent had been managed our property for over 10 years. They are careing and good in communication and provide professional advice.
5/5
GoogleAfter so many bad experiences with letting agents, looks like we finally found helpful and dedicated. Great agent ... So far ;)
5/5
GoogleNearly 10 years of experience with Property Matters, great service, friendly people, very reliable and efficient!
5/5
GoogleRating only, no written review.
5/5
GoogleGreat company and so professional. Helpful and honest. Been with them for 20 years !
5/5
Googleamazing agency, ever ready for any type of help!! i reccomand this agency!!
5/5
GoogleAmazingly great and helpful team. Always friendly and professional. Thanks Property Matters!
5/5
GoogleAmazingly great and helpful team. Always friendly and professional. Thanks Property Matters!
5/5
GoogleGreat team of guys, always a service with a smile.
5/5
GoogleVery cool agency.They treat customers considerately and very friendly. Thumbs up!
5/5
GoogleVery helpful, great property
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Property Matters (London) Ltd Tower Hamlets
How many reviews does Property Matters (London) Ltd Tower Hamlets have?
Property Matters (London) Ltd's Tower Hamlets office has 77 reviews across two platforms: 74 on Google, 3 on Trustpilot (across the whole business).
What is Property Matters (London) Ltd Tower Hamlets's rating?
Property Matters (London) Ltd Tower Hamlets is rated 4.9 out of 5 across all 77 reviews, and 4.9 out of 5 on Google from 74 reviews.
Where is Property Matters (London) Ltd's Tower Hamlets office?
Property Matters (London) Ltd Tower Hamlets, 17-19 Amsterdam Road, Isle of Dogs, London, E14 3UU, Tower Hamlets, E14 3UU.
