London's People Property Services Ltd reviews

★★★★★ 1/5

Google

If I could give zero stars, I would. This is the WORST letting agency I’ve ever had to deal with. Salah was so unprofessional… he called me to arrange a viewing and I immediately thought it was a scam as he was basically flirting with me over the phone. Another thing I didn’t like is the fact that he asked multiple times for my nationality and kept pointing that out. Why would my nationality matter? I’m just trying to rent a flat and I have the right to rent in the UK. He tried to take advantage of me because of my young age and non-British citizenship (he’s not even British himself). In any case, I went to see the property anyway as I needed to find a place to move in ASAP. The building was a total crack house full of flies and bugs and looooots of ceiling hanging flypapers… the bathroom of the studio flat was full of mould, it was disgusting. £1200 per month, bills excluded for a crack house, and the price was not even slightly negotiable. Terrible, terrible, TERRIBLE experience!!!! I messaged him after the viewing to ask him some questions about the property and he’s been sooooo rude!!!!! Just because he wanted me to send him the deposit money straightaway (trying to scam me). After ghosting me for 3 hours he literally sent me the following message: “The reason I am not answering all your queries because I already explained few of them . But right now someone else is interested”. To be fair, he looked like a scammer as soon as I saw him, the way he was talking to me, treating me like a naïve child who doesn’t know how the market works just because I’m not a UK citizen? Pathetic and racist.

Diana · 24 December 2023

★★★★★ 5/5

Google

I am delighted to give heartfelt feedback to the staff of agency Londons People Property Services who are facing a challenging rental situation. From the moment I turned to the respected comrade Salahuddin Ahmed his professionalism and sincere concern for my circumstances were evident. He did his best to understand the complexity of my situation and quickly developed a plan of action to alleviate the stress I was experiencing. Salahuddin Ahmed experience in the rental market combined with his deep knowledge of real estate procedures was truly impressive. He effortlessly navigated the complexity of the situation, making sure that all the necessary moments were prepared accurately and promptly. His attention to detail and meticulousness left no room for error, giving me much needed peace of mind. What really sets this agency apart is its unwavering dedication to its clients. Throughout the process, he was available to answer my questions, provide updates, and offer invaluable advice. His open communication and transparent approach helped build a relationship of trust that made me feel supported and cared for every step of the way. I wholeheartedly recommend Londons People Property Services to anyone looking for a letting, property sale or property rental agent who is not only knowledgeable and experienced, but also compassionate and dedicated to their client’s best interests.

Khayrullo · 24 December 2023

★★★★★ 1/5

Google

Absolute shambles of a letting agent. I rented a property through LPP for nearly 5 years. In that time, communication was like pulling teeth. Whenever we had an issue in the property we’d be running in circles trying to get it fixed, or to get basic questions answered, a call back, or even referred to by the correct name. But at the same time, they’d have no problem chasing us for eg. whether we’d accept an extortionate rent increase while leaving our queries outstanding. This included telling us to accept a 13% rent increase or to be evicted, despite explaining this wasn’t affordable and that members of the household were vulnerable. Their argument was that they were just following the market. In the end, despite being told I’d get my deposit back in full, I received the wrong amount and had to chase to receive this in full. Our landlord proved to basically be non-existent and relying on LPP to “run” his portfolio. Neighbours would express upset on our behalf at the house being neglected by the agents and landlord when it came to meeting their obligations, such as the amount of time it took to replace a fence blown down in a storm. We found out the carpets hadn’t been replaced in over 20 years and was in a shocking and hazardous state, and the property was generally worn down and shabby despite rent increases. Bar the odd exception, on the whole LPP are idiots who exist as lackeys for slumlords who will do the bare minimum to avoid legal repercussions. Avoid if you can.

Han · 16 April 2025

★★★★★ 1/5

Google

God so many problems with this agency... Let me start off by telling the little horrible tale of a year. We started off getting this flat for an okay price, as we just moved to the UK and this agency was the only one that didn't need a guarantor as long as we paid 2 months up front. (Here to note we thought we paid 2 months in advance, but then they came for our rent in the 2nd month, after telling them we paid it, we saw that they wrote on the contract AFTER we signed it IN PENCIL that that payment was for the last month. That is ILLEGAL. The flat wasn't in great condition when we saw it but this salesman A., promised to us we could request professional cleaning and new furniture. Great Sales tactic - we got the flat but nothing was done. I went in - It was dirty and there was a vodka bottle in the kitchen with a dirty sponge. (We never got to meet the landlord btw). After a bit of back and forth, we got a new washing machine because the old one was full of mold. But this was not the end but the beginning of our problems. We started to have mold inside the flat at the balcony. Water came down the walls!!!! My clothes inside the wardrobe were wet and i had to put them back into a suitcase to protect from further moisture. My bikini MOLDED. It is safe to say they did not respond until 2 months later of back and forth, doing basically nothing but painting over the mold.. which obv came back because you can't remove mold like that?? Other times workers were on our balcony from the agency and no one gave us a notice. A gas tank was left there for 2 weeks and we had NO say in this. We had constant gas and water issues etc. The service was rude although Rosemary tried to be nice and helpful - the rest of the staff wasn't, watch out for Chris. last and final touch, the building was owned by the landlord and we lived on the first floor. The Agency was responsible for the building (2 flats and one restaurant unit small). We then had workers drilling until 9PM from the ground floor!! We told the Agency to tell the landlord, that drilling this late is illegal and we had to go down several times to shut it down. You can imagine, nothing ever happened and we almost had to write a governmental complaint. Our neighbors above us had the EXACT SAME ISSUES. So this is not just us being picky. We paid so much money and got nothing. We had to fight for our rights and at first we were polite, but in the end every talk was just frustrating. From them exchanging doors (because you couldn't lock it) and us having no key to other things listed here... Just horrible. I had headaches and so much stress from this agency, which is the exact opposite of what you want. We are now with a 5 star london based agency, where we got professional cleaning, a clear contract and inventory checks, this is the way it should be. Overall, this agency is a TOTAL RIPOFF, even if you don't have other choices, we advise you to please look again, if you want to spare yourself from a year of frustration.NegativeResponsiveness, Quality, Professionalism, Value

Yvonne · 24 October 2020

★★★★★ 2/5

Google

This is an update review. We moved in in June. The agent Anwar was really nice and helpful. He showed us many rooms and helped us with our special circumstances. However we had difficulties in signing contracts. We have to sign 2 times of the contracts because they realised they made a mistake on the first contract. But the staff who called us to come over their office yelling on the phone like a crazy person to resign contract which was terrible experience. We signed the second contract with their changed terms, and they made more changes than they told us: they changes our move in date to 2 days earlier, so shortened our rent period, which made us have to move out 2 days earlier with the full payment? Now we are waiting for their explanations and prepare to give notice on the "real rent date".

Francis · 25 October 2019

★★★★★ 5/5

Google

We highly recommend Londons People. They helped us to find a flat in the budget and the location we wanted, very close to Victoria Park. We are new to the UK, and the communication with the staff was always kind, immediate and honest. We have a very good impression from all of them.PositiveProfessionalism

Adi · 24 October 2021

★★★★★ 5/5

Google

Everything is as expected. I had a very good experience with Mr. Salahuddin. The agency provided me the best possible solution. The renting process was also quickly sorted in few days. The information were clear and accurate and the customer experience satisfactory. To sum up, London’s people property agency made renting easy!PositiveValue

Ziyad · 24 October 2020

★★★★★ 1/5

Google

Chris was abusive to me multiple times and sexist towards one of my house mates. Total disgrace. Never fixed anything and tried to steal money from all of us. Other members of staff equally as rude and useless. Do not trust these fake reviews!NegativeResponsiveness, Quality, Professionalism, Value

Ollie · 24 October 2020

★★★★★ 1/5

Google

I genuinely can’t believe how these people have not been shut down. Paid a £300 cleaning fee when moving in to the apartment. When we arrived, was covered in mouse droppings and mouldy food in the fridge. When I asked them to clean it they just shouted. This was probably the best thing that happened when dealing with these people.

Neil · 24 March 2024

★★★★★ 5/5

Google

The easiest 5 stars I have ever rated!! I can highly recommend Londons People, they are always professional , great customer service,always helpful from start to finish. I have had the most satisfactory experience with them.PositiveProfessionalism

Marta · 24 October 2021

★★★★★ 1/5

Google

Although this review is in retrospect. (Dealt with them in 2021). Worst property managers that u can expect. Probably that's y they have to lock their office door all the time even they are sitting in. Handed over a house with broken furniture, carpet had a lining of hair all over it. Filthy filthy property and they never took a responsibility for it. I don't know how they r still in business

Sadaf · 24 October 2022

★★★★★ 5/5

Google

Great agency! Special thanks to Salah, extremely professional and friendly. He handled everything very quickly and efficiently. I would definitely recommend looking for a property through this agency! :)

Veronika · 24 October 2021

★★★★★ 1/5

Google

An agent called as I requested more info about a property. I told him my budget and what I am looking for. He tried to offer me a different property with a higher rent and telling me how he has a room full of tenants waiting for places like that. I found this very condescending and rude. I am not even a client yet. I don't want to know how old clients are being treated here. I am glad that I am not renting with them based on this.NegativeProfessionalism

Galaxy · 24 October 2020

★★★★★ 1/5

Google

I very rarely write reviews, I know I should but I have to either have the best experience or my life or it has to have been hell for me to write a review. So we rented a rundown apartment, when we got it it was dirty and the walls were not even freshly painted. During our time we really spruced up the apartment, painted all the walls, made it quite a nice home. When the pandemic hit we unfortunately were not able to pay full rent, and the agency made our lives a living hell, harassing us with phone calls and not replying to questions posed in emails. They started showing the apartment and came without announcement or masks. In the end they charged use for not cleaning the flat!!! When we spent 6 hours cleaning it in the hope of getting our deposit back. Agency from hell, disrespectful and unkind. Never again.

Araelia · 24 October 2020

★★★★★ 5/5

Google

London’s People were really great with us and worked tirelessly to re-house us when an unscrupulous landlord left us with nowhere to live THE DAY BEFORE we were due to move to London (we were coming from abroad and moving our whole lives… Our stuff was already boxed up and being loaded into the removal van and the new tenants were moving in to our flat in Paris). London’s People totally saved us- they were super helpful, very strong on communication and found us a great flat really quickly- we’ve just moved in and we love it. Thanks in particular to both Sal and Daniyel, who really went the extra mile for us. I really can’t recommend LP enough- actual human letting agents not just people trying to get money! Thanks again guys, Francesca.PositiveResponsiveness, Quality

Francesca · 24 October 2020

★★★★★ 5/5

Google

I am really happy that Londons people property team helped me to find a property to let within a short span of time. The procedures was easy and quick. Mr. Sal, a friendly and kind hearted person who always find some time to answer my calls and helped us to sort out our queries . Happy to stay at our new home. Thank you London’s people property.

Anusree · 24 October 2022

★★★★★ 5/5

Google

Well, what can I say about London people, except that I am a very satisfied customer. In my opinion they are simply the best at what they do. They are reliable friendly, punctual and efficient and certainly worth 5 stars in my book. The icing on the cake for me is that my deposit is the returned at the end of my tenancy and I was very happy. Thank you London people!!PositiveResponsiveness, Professionalism

Lincoln · 24 October 2021

★★★★★ 1/5

Google

It's so important that the fake 5 star reviews aren't at the top. They've all been rightly reported. This place is ran be a sad little angry man by the name of Chris. He is rude, aggressive (albeit in a funny pathetic way), useless and above all out to take your money. Their properties are horrific. Customer service non existent. Please please do not use them. I cannot stress this enough. Save yourself a year of stress.

William · 24 October 2020

★★★★★ 1/5

Google

The most unpleasant experience of my life, this agency is awful...I had a lot of problems that were solved after many weeks or not at all. I personally complained to the council, this agency violates all the rights of the tenant and if we speake about staff, there's a guy named Chris who entered in the house without announcing, during the pandemic came with visitors without a mask ....run if you see this agency

Flavius · 24 October 2020

★★★★★ 1/5

Google

Possibly the worst estate agents in London. Do not rent off these people if you can avoid it. They are rude, incompetent and duplicitous slum landlords who make their money by pressuring clients into contracts and withholding deposits. They charged multiple exorbitant and now illegal fees, didn't reply to emails or answer phone calls regarding broken appliances, organised viewings only hours in advance and were consistently unpleasant to deal with. They further delayed return of our deposit for several weeks seemingly out of spite. Whatever property they've shown you, it's not worth the hassle to deal with these clowns. Would give 0 stars if possible.

Jon · 25 October 2017

★★★★★ 1/5

Google

EXACTLY the same as all other reviews here and only putting one star because I can't put zero! This is the WORST company/service provider I have ever worked with in my life. Over £300 in hidden fees, we turned up to a FILTHY property with furnishings that we were promised would be removed and the landlord on her hands and knees scrubbing the place - we had to put all our furniture in the backyard and clean the property ourselves before we could move everything back in which cost us additional fees on our truck. It wasn't professionally cleaned as promised AND we had to pay a cleaning fee to move in! The items that were promised to be fixed (broken toilet seat, tv antenna etc) were never replaced in the entire 12month tenancy. The staff are so rude, both myself and my housemate were yelled at down the phone by incapable and incompetent staff. I wouldn't speak to anyone that way let alone to a customer. We had to fight to get our deposit back and were treated very rudely during checkout, even though we had left the property in 10 times better state than when we arrived. Even after the deposit was approved and signed off twice - we still had to get in the tenancy scheme to force payment. Would NEVER use this agent as a tenant OR landlord - absolutely disgusting.

Dani · 25 October 2017

★★★★★ 1/5

Google

AVOID. London's people make everything incredibly difficult and have some of the worst customer service I have ever experienced. Most of the staff, bar one, are incredibly unhelpful, you have to continually prompt them to get anything done no matter how serious the issue is - being without hot water for example. An experience with one of the senior members of staff resulted in him shouting a number of expletives down the phone at me - for seeking an alternate solution to a problem they hadn't resolved. As an ex-student and having dealt with these people for two years it is clear that they get by through taking advantage of the naivety of students in the housing market. The flat was nice enough but I would not recommend this company to anyone.

Jamie · 25 October 2016

★★★★★ 1/5

Google

I echo all the other negative reviews, having had exactly the same experience. They are the worst estate agents I've ever had the misfortune of dealing with - slow to respond, if they did at all and never fixed anything in the property when it was necessary. I feel sorry for the property owner as they not only didn't care about the tenants but they didn't care about managing and looking after the property. Avoid if at all possible.

Liam · 25 October 2017

★★★★★ 1/5

Google

Unprofessional in following through on a viewing and only found out they are not willing 30 mins beforehand by calling. Questioning my decisions is unacceptable. Non existing estate agent skill set for diplomacy.

Farah · 27 June 2024