Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIt was very unprofessional of them…
It was very unprofessional of them putting up "sold" sign outside our house without asking for permission. I have specifically said at the beginning of the sale not to put up a sign. Despite asking them to remove it, I came home today, it is still there. It is very unprofessional!
Cheng · 6 December 2023
Agent replied · 26 October 2024
Dear Ms FangWe take client complaints extremely seriously, and always investigate them fully. Our goal is to provide a first class customer experience and I am sorry that you feel that hasn’t been the case.The board was removed as quickly as possible after you raised it with the team, and followed up with a bottle of champagne as an apology for any misunderstanding.We’re sorry that this has had an impact on your impression of us. We always endeavour to do the best by our clients, and hope that you agree that an excellent result has been achieved for you with your property sale. Thank you for instructing us in the first place and we wish you the best with the move. Best wishes Christopher Burtondulwich@knightfrank.com Head of Knight Frank Dulwich
★★★★★ 5/5
GoogleAs someone on the buying side of a transaction, and thus not the direct client, I am happy to write very positively about Lee O'Neill and his entire team at Knight Frank. Despite a number of complications relating to a flat/leasehold purchase, Lee & each member of his team demonstrated very supportive, professional and proactive attitudes throughout a protracated transaction which at times was enormously frustrating for both buyer and vendor. He and his team always delivered on their promised actions and commitments according to agreed timelines and conditions, and that was key in ensuring that finally the deal could be done.
Mackus · 26 October 2019
Agent replied · 24 October 2024
Thank you for your kind words
★★★★★ 5/5
TrustpilotLouna was extremely helpful and…
Louna was extremely helpful and attentive throughout the process of finding a flat, and always friendly and happy to answer any questions. Would definitely recommend for these reasons.
Annie · 26 April 2024
★★★★★ 5/5
TrustpilotIncredible service
An extremely efficient and super professional team with special mention to Omar Areef and Harriet KapadiaWell done!!
Ninu · 3 October 2022
Agent replied · 26 October 2024
Thank you so much for your kind review, it was a pleasure to work with you. We look forward to working with you again. Harriet and Omar
★★★★★ 1/5
TrustpilotVery poor
Very poor. Offer accepted and then find out accidentally from an acquaintance we have been gazumped with a cash offer accepted. Had to call the agent to find out it was true. Not Impressed at all.
Mr · 10 September 2024
Agent replied · 26 October 2024
We were so sorry to hear about the difficulties you faced with your recent property offer. We have since spoken, and I’ve explained the circumstances. We strive to provide the best possible customer experience, but the property market is filled with challenges and can be stressful. We will continue to do everything we can to help you find the right property and look forward to helping you in future.Best wishes, Louise Glanville
★★★★★ 5/5
TrustpilotShehzad Ahmed is great
I want to highlight the great job Shehzad Ahmed did. He was assigned our property that we rent out. He was always very attentive and you could trust him to get things done. I would get a message back within minutes of contacting him.
Kevin · 19 April 2024
Agent replied · 26 October 2024
Thank you Kevin for your kind words. It has been a pleasure assisting you and your property. Shehzad
★★★★★ 1/5
TrustpilotNo Professionalism or Customer Service…
No Professionalism or Customer Service SkillsThe below has been from June to date.I have emailed approximately 10 times regarding issues at the property which have been ignored by the property manager and the concierge.The electrics keep blowing, the dishwasher threw out water so i turned it off and there is manky smelly water in the bottom which has been there for months, my post is not being put in my postbox. My postbox was opened and a handwritten note placed inside saying “NOTHING 4 YOU”.Shocking behaviour and no professionalism or customer service skills add to the fact disability hate crime shown by concierge.Recently the maintenance team about 5 of them were in the courtyard and two were swearing and shouting at each other and it became so heated - diabolical!
S · 23 January 2024
★★★★★ 5/5
TrustpilotMr Nicole Fingerhut is very excellent professional
Mr. Nicole Fingerhut Tenancy Progressor, is very honest and competent professional. His sense of responsibility and honesty has always impressed me. I highly admire him so much. His support has been a great help. Thank you very much.
Amy · 31 July 2024
Agent replied · 26 October 2024
Hi, thank you very much for your kind review, we hope your move in went well and you enjoy living in your new home.
★★★★★ 5/5
TrustpilotProperty management team
I’ve had the pleasure work with KnightFrank for the last couple of years. They offer great and responsive service in properly management. Toru Yoshioka - our property manager in particular - has been outstanding in resolving issues with the tenants and anything property-related.
Rodion · 1 May 2024
Agent replied · 26 October 2024
Dear Rodion Thank you for the time to leave such a positive review.I am delighted to have been able to assist you.Please do contact me if you require any further assistance or support.Kind RegardsToru Yoshioka
★★★★★ 5/5
TrustpilotGreat experience at renewals
We have been supported by Knight Frank for a few years and the experience has always been very good. More recently, Laura from Renewals has provided really excellent and proactive assistance in the renewal process.
Mr · 18 September 2024
Agent replied · 26 October 2024
Thank you Massimo for your kind words. It was a pleasure assisitng you. Laura
★★★★★ 5/5
GoogleI dealt with Hannah Reason whilst searching for a new apartment to move into, she was very professional and very friendly. She answered all of our questions in detail, and provided really valuable insight. I would 100% recommend her and the Knight Frank Wapping to anyone, funnily enough she also found a place for my brother too!PositiveResponsiveness, Quality, Professionalism, Value
Tim · 25 October 2020
★★★★★ 5/5
TrustpilotVinnie was really helpful!
My friend and I were looking for a new flat and Vinnie was able to identify the perfect one for us!
Myungsung · 17 February 2022
Agent replied · 26 October 2024
Thank you so much for your lovely feedback! Wishing you all the best for the future.Vinnie
★★★★★ 5/5
TrustpilotSuper helpful property management and…
Super helpful property management and letting services Yemi and Summer of Knight Frank have been great in managing our property and tenancy changes. Very professional, responsive, and so pleasant to work with. Thank you from your tenants!
Kelly · 12 August 2024
Agent replied · 26 October 2024
Dear Kelly,Thank you so much for your kind words! We’re thrilled that we could get everything sorted out for you. If there’s anything else you need in the future, please don’t hesitate to reach out.Best wishes,Yemi and Summer
★★★★★ 5/5
TrustpilotVinnie from Renewals:
Vinnie from Renewals:Dear Vinnie, I would love to thank you for your great help and professional services on my property renewal! I am very impressed by your deep insights of the market, timely advise on the trending, and efficient and productive solutions. Big thank you!Best wishes,Hao & He
He · 10 January 2024
Agent replied · 26 October 2024
Dear Hao & He,Thank you very much for the lovely review.It was an absolute pleasure to assist you on your renewal.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotSeamless Property Management Experience with Knight Frank
Knight Frank manages the flat I currently rent, and my experience with them has been flawless. The contract signing process was hassle-free, and our property manager, Brigette Bulan, is highly responsive to our queries, ensuring that any issues we encounter are promptly resolved.
IS · 18 April 2024
Agent replied · 26 October 2024
Dear IlkerThank you very much for your kind words. You have been an absolute pleasure to have worked with for the renewal of your lease. Kind regardsBrigette
★★★★★ 5/5
TrustpilotOllie Hayden knight Frank exceptional
Ollie Hayden helped us with a rental in Belgravia he was the best professional personal and went the extra mile: if you need a rental in the area there is no one better than him, cannot recommend enough
Magz · 19 July 2024
Agent replied · 26 October 2024
Thank you Magz, it was an absolute pleasure working with you and don’t hesitate to reach out should you ever need anything in the future.
★★★★★ 5/5
TrustpilotBeth done a wonderful job with viewing…
Beth done a wonderful job with viewing at our property, she was extremely professional and had definitely done her research about the house! Great experience, would definitely work with her again.
Luke · 7 November 2024
Agent replied · 23 December 2024
Hi Luke, thank you for your review. It was a pleasure working with you and I’m sure we will cross paths again in the future! Best, Beth
★★★★★ 4/5
TrustpilotBrigette in Renewals dealt with the…
Brigette in Renewals dealt with the tenancy renewal of one of my properties in a professional and efficient manner. Brigette conveyed my instructions to the tenant to conclude a positive renewal for a further term.
Alison · 5 September 2024
Agent replied · 26 October 2024
Dear Alison,Thank you for your feedback. I am pleased we achieved a good result for the lease renewal. Kind regards,Brigette
★★★★★ 5/5
GoogleKnight Frank and in particular Nicky Bane helped us secure exactly the apartment we wanted in Wapping. Of all the agents we used when seeking accommodation in the Wapping area Knight Frank were the best in showing us the right property that we had specified. I recommend them and hope that prospective clients are lucky enough to have Nicky as their guide and advisor.
Andrew · 26 October 2018
★★★★★ 5/5
TrustpilotVery good letting team in Kensington
Very good letting team in Kensington. Professional, customer friendly: it delivered precisely what it said it would on their availability of interested tenants, quickness of getting a tenant, and on price.
Emmanuel · 5 November 2024
Agent replied · 23 December 2024
Dear Emmanuel, Thank you for your very kind review. It was a pleasure to work with you to secure the new Tenancy. The process was very enjoyable, and we look forward to working with you again in future. Best wishes, Charlotte
★★★★★ 5/5
TrustpilotKnight Frank
Dear Edwin,Thank you for your excellent assistance with our tax filings. We appreciate your efficiency and attention to detail in ensuring that everything was filed accurately and on time. We would highly recommend your services to anyone in need of tax advice or assistance. Thank you once again for all your help.Best regards,David & Lyn
Lyn · 26 June 2023
Agent replied · 26 October 2024
Dear David and Lyn,Thank you so much for your feedback and also choosing Knight Frank in-house tax services in dealing with your UK taxation affairs. Always happy to help!Kind regardsEdwin
★★★★★ 4/5
TrustpilotJapan helpdesk was helpful to…
Japan helpdesk was helpful to communicate in Japanese and very supportive to move into the flat. In addition, they are very committed to accommodate my request after settling in the flat.
Andy · 29 October 2024
Agent replied · 23 December 2024
Dear Mr AndyThank you so much for your kind feedback. We’re thrilled to hear that you were pleased with our support. If you ever have any questions or need further assistance, please don’t hesitate to reach out. We hope you enjoy your new home”Kind regards,Japan Desk Team
★★★★★ 5/5
TrustpilotHighly satisfied finding my new home/apartment
Highly satisfied to have been associated with Knight Frank finding my new home. I got exactly what I have been looking for. Walid Javadi, who helped me with this was very understanding and generous with his time. Very happy to have been associated with him too.
Trishna · 30 January 2024
Agent replied · 26 October 2024
Dear Trishna,Thank you kindly for working swiftly with me on securing your new home. It’s teamwork that makes the process so easy and smooth, and I am very glad to have been involved in finding you the perfect place.Wishing you all the best,Walid
★★★★★ 5/5
GoogleHad a great service from Jad, Charlotte, and Marie in organising a rental. Jad sent over new properties which matched our requirements quickly and organised viewings efficiently. The whole team were very friendly.
James · 24 September 2024
Agent replied · 24 October 2024
Hey James,
Thanks so much for the amazing review, I hope you enjoy your new home!
All the best,
Jad, Charlotte and Marie
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