Trusted Agent profile · Tower Hamlets
★★★★★
1,693 reviews across 2 platforms
1 Wapping High Street, Wapping, London, E1W 1BH, Tower Hamlets, E1W 1BH
Knight Frank's office in Tower Hamlets, at 1 Wapping High Street, is rated 4.8 out of 5 across 1,693 reviews on two platforms, including 179 Google reviews rated 4.8.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
GoogleAxel is the best! Our family rented two properties with him in 24 hours!! He has extensive knowledgable of the Wapping area. Axel was very responsive and guided us through the entire rental process. We certainly recommend Alex with a big thumbs up!!
Thank you ever so much Michael for your kind words. It was a pleasure assisting you. Axel
5/5
TrustpilotIftina, an excellent property manager
Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had
Thank you so much for your kind review, Beñat. I'm delighted to hear you've had a positive experience. Your feedback is greatly appreciated, and it has been a pleasure assisting you. Please don't hesitate to get in touch if you need anything in the future. Kind regards, Iftina
5/5
TrustpilotDom has been very helpful and efficient…
Dom has been very helpful and efficient in managing my two properties in King's Cross. Fast turnaround and response. These are important to me.
Dear Eddie, Thank you very much for your kind review. It’s a pleasure managing your properties, and I’m delighted you’ve been happy with the service. We really appreciate your feedback. Best wishes, Dom
5/5
TrustpilotMade the whole process easy
Made the whole process easy, very smooth sale with great customer service. Tom kept us up to speed the whole way through.
Dear Louise, Thank you very much for the positive review. I'm so pleased that we managed to make the process smooth and easy, and I hope you are very happy in your new home. Please let me know if I can ever help, or offer advice, in the future. Best wishes, Tom and the Knight Frank Cheltenham team
5/5
GoogleI recently rented an apartment through Knight Frank in Wapping, and I couldn't be happier with the experience. Axel Castillo was our letting agent, and he made the entire process smooth and effortless. He was incredibly responsive, always getting back to us quickly with answers to our questions and updates on the application. I highly recommend Axel and Knight Frank for anyone looking to rent in the area!
Thanks Pallav for your review, great to help you to find the right property! See you around Wapping and let us know if you need anything in the future. Kind regards, Axel
4/5
TrustpilotProfessional
Emma from renewals handled our recent renewal. Whilst new to the property she was professional and efficient. Thank you Emma
Dear Tian, Thank you for taking the time to leave a kind review. I am delighted to hear that you were pleased with the service provided during your recent renewal. It was a pleasure assisting you. Wishing you all the best. Kind regards, Emma
5/5
TrustpilotBrigette Bulan and Knight Frank Rentals
Brigette Bulan and Knight Frank have been looking after my rental property for over 15 years. Brigette and the team are always very attentive, offer good advice and look after both the landlord and the tenant. Thank you Knight Frank!
Dear Andrea Thank you for your kind words. It was a pleasure working with you on this year’s rent review. Kind regards Brigette
5/5
TrustpilotKnight Frank has done a great job…
Knight Frank has done a great job managing our property, particularly Domnita Florea who is always very proactive with her communication and very helpful. Knight Frank definitely is one of best companies to use for property related work and services.
Thank you ever so much Peter for your kind review and for taking the time to leave it. Thank you again. Domnita
5/5
GoogleWorking with Jad was a fantastic experience from start to finish. He was proactive, communicative, and made what could have been a stressful process feel completely manageable. Jad was always available to answer questions, kept us updated without us ever having to ask, and truly went the extra mile to ensure everything stayed on track. His professionalism and dedication really stood out, highly recommend!
Hi Jamie, Thank you so much for the kind review, it truly means a lot! Jad
5/5
TrustpilotAva has been exception since the start
Ava has been exception since the start. Always reachable and extremely proactive. She shows so much care and compassion when dealing with clients and it speaks volumes of her character. It has been an absolute pleasure to work with her
Hi John-Paul, Thank you so much for the lovely feedback. It’s been a real pleasure to work with you, and I’m glad I’ve been able to help throughout. Best regards, Ava
5/5
TrustpilotGreat experience with Luke Bull
Everything went perfectly smooth and fast with the support of Luke Bull! As soon as I enquired we booked a viewing for The Eades for the very same day. He answered all of my questions and was extremely patient to show me the entire property. Next day we had an offer accepted and the tenancy agreement signed. Couldn't be happier!
Thank you Marcela, I appreciate the kind words. I'll be delighted to help again in the future! Enjoy your new home. Luke
5/5
TrustpilotSarah Gunn - what a star
Sarah Gunn was exceptional in helping with our property search. She encouraged us to think outside the box and consider different options that she felt would suit us. She was always cheerful, honest and very accommodating. A star employee.
Dear Julie, Thanks so much for your lovely review. It was a pleasure to work with you and I’m really pleased you had such a positive experience. Wishing you all the best, Sarah and the Knight Frank South East New Homes team
5/5
GoogleWe recently rented an apartment through Knight Frank in Wapping, and we couldn't be happier with the experience. We are a young family, which can have it's challenges when trying to find a suitable apartment. Jad was our letting agent, and he made the entire process incredibly easy. I highly recommend Jad due to his professionalism and empathic approach to his service. Thank you, Jad.
Dear Peter, Thank you so much for your thoughtful feedback. I’m really pleased to hear that you and your family had such a positive experience. It was a real pleasure helping you find the right home, and I’m glad the process felt smooth and stress-free for you. Jad
5/5
TrustpilotI couldn’t recommend Liv Papps enough
I couldn’t recommend Liv Papps enough. She was professional and incredibly helpful throughout the whole process. Communication was excellent from start to finish, and she always made time to answer any questions or keep me updated.
Dear Saula, thank you for your kind review. It has been a pleasure working with you! please do reach out in the future if there is anything else I can assist with. Wishing you all the best in your new home. Many thanks, Liv
5/5
GoogleSuper pleased with the service i recieved 10/10 Axel was great he got things done so quick for me which led to me gettimg the property i wanted. Thanks
Thanks, Louis, for the review! at the end we managed the find the right property for you. Looking forward to seeing you around Wapping. Kind regards, Axel.
5/5
TrustpilotThank you!
The biggest of thank yous to Helen and Leigh at Knight Frank Stow on the Wold for their expertise and guidance through both the selling and purchasing of our old house and our new house! We certainly had a complicated and at times very difficult house move, however they steadied the ship calmly and worked incredibly hard to secure both our sale and purchase. We are immensely grateful for their time and effort and would highly recommend them to anyone who is about to embark on the house move journey!
Thank you so much Vicky, for your kind review. We are very pleased that you are happy in your new home, the sale and purchase certainly had its challenges along the way, but glad we managed to get you over the line, with both houses, after a few bumps in the road. Do let us know if we can help again in the future, although I expect you have no plans to move again for a very long time! Best wishes Helen and the Knight Frank Stow-on-the-Wold team
5/5
TrustpilotLouna was exceptional
I rented a flat in Elephant and Castle with Louna Del Barrio as the agent. I’ve worked with many agents over the years as landlord and as tenant and she was easily the best. Friendly, straightforward and upfront; genuinely helpful; energetic but not at all pushy; and above all I felt she really wanted to help me find the right place for me, and not just secure a quick deal. I know I can trust her. Aftercare after the tenancy was agreed has also been exceptional.
Dear Benjamin, Thank you very much for your kind words- I really appreciate you taking the time to write a review. It was a real pleasure working with you, and I am glad I could help you find the right place. Wishing you all the best in your new home, and please don’t hesitate to reach out if I can help in the future. Kindest regards, Louna
5/5
TrustpilotSuperb experience
Lety was fantastic, extremely responsive, helpful, and friendly. Thank you, Lety!
Andrew, It was a pleasure working with you, and I'm delighted to hear that you found my support responsive, helpful, and friendly. Your kind words are truly appreciated and mean a lot to me. Wishing you all the best, and thank you again for taking the time to leave a review! Lety
5/5
GoogleWorking with Jad was an absolute pleasure! He went above and beyond to find us the perfect apartment, one that wasn’t even on the market yet. His knowledge, dedication, and proactive approach made the entire process stress-free. We couldn’t be happier with our new home and highly recommend Jad to anyone looking for an exceptional real estate agent.
Dear Michael, Thank you so much for your wonderful words! I’m truly grateful for the trust you placed in me throughout the process. It was a real pleasure helping you find the right apartment, and I’m so glad we were able to secure a place that feels like home. Jad
5/5
TrustpilotAva Ho - Reliable, sharp, and always delivers!
I've been working with Ava Ho at Knight Frank for a while now and honestly couldn't be happier. She's prompt, efficient, and always on top of things, I never have to follow up twice. As someone who travels a lot, this matters more than anything. I can hand off an open issue to Ava and know it will be handled properly without me having to babysit the process, her judgement is excellent and she goes to great lengths to follow through. If you're an overseas landlord, she's exactly the kind of person you want managing your property.
Hi Ms Chang, Thank you so much for the lovely feedback. I’m really pleased to hear that I’ve been able to help and that you’re happy with the service. Best regards, Ava
5/5
TrustpilotCommendation for Ava HO, Knight Frank
My husband, Andrew Lau, and I would like to commend Ava Ho from Knight Frank for her exceptional helpfulness and proactiveness in managing the affairs of our unit at A802 Neo Bankside. Her dedication has been consistent not only on individual occasions but throughout the entire period since she took over the management of our unit. We feel confident that our property is in very capable hands under her care, and we consider ourselves truly fortunate to have her assigned to manage our unit.
Hi Lilian and Andrew, It is always a great pleasure to help. Thank you very much for your continued support! Best regards, Ava
5/5
TrustpilotMany thanks
Many thanks to Katie and Lana for such a positive experience with Knight Frank. They were kind, professional and quick to answer any questions I had. I felt in very safe hands!
Dear Lauren, Thank you so much for your kind words. It was our pleasure to help you with your move into your new home! If you need anything else property related in the future please don’t hesitate to contact us. Katie and Lana
1/5
TrustpilotShocking
Clear and categoric assurances were sought before signing up with KF regarding marketing, communication, dedicated personnel for viewing and ongoing reporting during an agreed six month marketing campaign. All were blatantly ignored thereafter and in fact we heard not a word from them for nearly 4 months at one point! When I contacted them to ask why, I received a glib, one line unsubstantiated assurance regarding their ongoing efforts followed by a further periond of silence. Not once did I receive a progress report as I had been promised, or any communication at all in the last three months of the campaign unless I was chasing them. When the six months came to an end, I had to ask them to remove my property from their listings, which I was assured would happen immediately. Of course they did nothing and I had to chase them again two months later, after I learned from another agent that it was still there!
5/5
TrustpilotExcellent rental management
In line with our previous review on KF sales and letting departments respectively also five stars for our property manager Kristian Lee. Kristian is managing our two new build apartments to our fullest satisfaction. He follows all issues related to the properties as well as the rental agreement diligently and very competently. He engages with our tenants and all their requests promptly while keeping us informed throughout. Kristian is very approachable and it is a pleasure to work with him. Fullest trust that our apartments are in best hands. Thank you once again, KF!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Knight Frank's Tower Hamlets office has 1,693 reviews across two platforms: 179 on Google, 1,514 on Trustpilot (across the whole business).
Knight Frank Wapping Sales is rated 4.8 out of 5 across all 1,693 reviews, and 4.8 out of 5 on Google from 179 reviews.
Knight Frank Wapping Sales, 1 Wapping High Street, Wapping, London, E1W 1BH, Tower Hamlets, E1W 1BH.
