Trusted Agent profile · Tower Hamlets

Dexters Wapping reviews in Tower Hamlets

4.3

★★★★★ Great

2,172 reviews across 2 platforms

123 Wapping High Street, London, E1W 3NX, Tower Hamlets, E1W 3NX

Dexters's office in Tower Hamlets, at 123 Wapping High Street, is rated 4.3 out of 5 across 2,172 reviews on two platforms, including 272 Google reviews rated 4.8.

Google logo

4.8 / 5

272

Reviews on Google

This office

Trustpilot logo

1,900

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.

5/5

Google

I rented through Dexters for almost three years with Leanne Clarke as my property manager, and I can't recommend her enough. She was always quick to reply to all my emails and helped with all issues I had with the property - whether it was replacing an old appliance, fixing a broken fence or sending over an engineer to look at a fault. I can't think of one example of something going wrong with the place I was renting that didn't get resolved quickly and to my satisfaction! So basically if you want to feel you have someone 'on your side' when you're renting a property, you're in the best hands with Leanne! :)

Ola · 25 October 2019

Agent replied · 23 October 2024

Dear Ola, We greatly appreciate you putting aside the time to submit a review about our Wapping Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

I recently purchased a flat through Dexters and was pleased with the service given. Adam handled my purchase. He showed great flexibility with regards to viewings (e.g. well demonstrated when he was willing to go well over our allocated appointment time one evening when I was waiting on a family member to arrive for a viewing). He was also highly responsive over email and phone when needed, and kept me well informed throughout the process. I would recommend this branch of Dexters. Tim

Tim · 25 October 2019

Agent replied · 23 October 2024

Dear Tim, Thank you for your review regarding your experience with our Wapping Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I was lucky enough to be contacted by Jamie about a property I'm since purchasing. He knew exactly what I was looking for and was very informative about the flat in question when viewing it. He was very quick to reply to texts and emails. When I put in the offer and was handed over to Jason, again the service was exemplary and the explanation of what was needed as a first time buyer was very helpful. I've spent a lot of time speaking with estate agents in the last few months, and have some horror stories of my own, but working with these two and with Dexters in Wapping has made me realise that buying a house can be a calm and pain free process. Thanks guys!

Harry · 25 October 2019

Agent replied · 23 October 2024

Dear Harry, Thank you for your review regarding your experience with our Wapping Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

1/5

Trustpilot

Very aggressive

Very aggressive, bordering on harassment. Update: I am not on ur database - I am fed up with ur constant letters asking me to let my property thru you every other day.

Steve · 22 November 2024

Agent replied · 27 December 2024

Dear Steve, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

5/5

Trustpilot

Monika has handled any issues with my…

Monika has handled any issues with my property efficiently, quickly and always with patience and politeness.I am more than happy with the service and attention to detail given by her and the team at Dexters in their management duties.

Consumer · 2 August 2024

Agent replied · 27 December 2024

Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team

5/5

Google

Very professional and the purchase was completed very quickly, or so I am informed. The advice they offered was sound and reliable. Dexters Wapping certainly understood the market in their area.

Tony · 1 December 2024

Agent replied · 8 December 2024

Dear Tony, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

Nicole. A great property manager…

Nicole is the best property manager I’ve had in 8 years of living here. Open, honest, friendly and diligent. She gets things done!

MFJ · 14 December 2021

Agent replied · 27 December 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Dexters, my managing agents

As my managing agents I appreciate the efficiency and decisiveness of the current team which consists of Petros Giorganios and Rianna Shanghanoo. I am kept up to date and given ample opportunity to discuss repairs and changes

Anonymous · 28 August 2024

Agent replied · 27 December 2024

Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Dona has been efficient

Dona has been efficient, professional and works well with me and my tenants

Andrew · 17 February 2023

Agent replied · 27 December 2024

Dear Andrew,Thank you for taking the time to leave a lovely review regarding Dona. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Resubmitting this review as my original…

Resubmitting this review as my original was removed by Dexters.

Shab · 27 May 2026

5/5

Trustpilot

Natalie McWilliams is a great property…

Natalie McWilliams is a great property manager professional, responsive, and reliable. She made everything smooth and stress-free. Highly recommend!

KN · 17 March 2026

4/5

Trustpilot

Dexter recently took over the Estate…

Dexter recently took over the Estate agency I was with originally. Bethany and Charlie have been great. They are on the ball and any issues they get resolved quickly.

Sasha · 19 December 2025

1/5

Trustpilot

Dexters will not care about you

We are a current tenant and have raised multiple issues with the landlord however Dexters continually give us messages that they are following up on the issue but no correspondence from there on. Issues like a broken fridge took more than 2 weeks to be sorted and we have outstanding issues that have been "followed on" for months.Dexters have shown they will align themselves with the landlord and not the tenant.

Leo · 4 November 2021

Agent replied · 27 December 2024

Dear Leo. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team

1/5

Trustpilot

Lied and mislead

When leaving a joint tenancy, all parties spoke to Dexters, agreed everything and notice was handed in. 3 months later went back on explicit guidance to try to extract additional charges from both tenant and landlord. Staff member was unhelpful and lied about past advice given. Do not recommend working with this company.

Ewan · 21 September 2023

Agent replied · 27 December 2024

Dear Ewan,I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank you

I've been involved with Dexters for many years now and I just wanted to leave a review for Claire Gallagher. You done a fantastic job and it's always a great experience taking on the projects you put forward to me and team Mason's plumbing and heating services. Also Professional and Efficient.

Lee · 9 November 2023

Agent replied · 27 December 2024

Dear Lee, Thank you for taking the time to leave a wonderful 5* Google review. Claire will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Recently used the Battersea branch to…

Recently used the Battersea branch to move and Zendeca made the process so seamless and stress free - thankyou!

Lottie · 30 May 2022

Agent replied · 27 December 2024

Dear Lottie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We were very happy to be able to find a new place though Dexters. Our agent, Roshan, has been very professional and friendly from the beginning, came prepared with all the necessary information to the viewings, and only suggested relevant properties for our requirements and budget. We are also happy with the guidance received in the offer and contract signing process for our new flat. Felt supported throughout.PositiveResponsiveness, Quality, Professionalism, Value

Malina · 24 October 2021

Agent replied · 23 October 2024

Dear Malina, Thank you for your review, and mentioning your experience with Roshan in our Wapping office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Louise Smith Customer Relations Team

5/5

Trustpilot

I received an amazing service

I received an amazing service. Called in the morning to report a leak in my toilet and by noon it was completely fixed. And also they were communicating the whole time so I could plan ahead. Just amazing.

Jose · 27 July 2024

Agent replied · 27 December 2024

Dear Jose, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Dexters Property Service

Dexters have recently taken over managing my rental property and I would like to say dealing with Olivier and the rest of the rental team as been a breeze.I no longer need to worry about my property because everything is taken care of by the Dexters team. Thank you all very much.RegardsKen/Landlord

Ken · 11 October 2023

Agent replied · 27 December 2024

Dear Ken, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Patrick agent

Patrick is a very friendly, helpful and practical agent to work with. Really appreciate his help throughout the flat finding and moving process.

Nikol · 2 October 2021

Agent replied · 27 December 2024

Dear Nikol. We really appreciate you taking the time to leave us a 5* review. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

We’re attended by the agent Joe Hogg. All the experience was phenomenal; he was very polite, adapted his schedule to our agenda and making sure all the transitions and deal could be agreed. We’re very happy in the property (with some small things to fix on it, but Dexters is supporting us to get it) Thank you guy, to make our lives cosier.PositiveProfessionalism

Victor · 24 October 2022

Agent replied · 23 October 2024

Dear Victor, thank you for your 5* review. We are pleased to read that you have had a great experience with Joe in our Wapping office. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Property Management

Re: Charlie Moorhouse (Property Management)

Cormac · 23 June 2026

5/5

Trustpilot

Bailey is a superstar

We've been renting with Dexters for 3 years now and Bailey Strutton has by far been the most helpful person in the office. When we encountered maintenance issues her response was timely, compassionate and effective - true saviour!

Bobbie · 16 July 2024

Agent replied · 27 December 2024

Dear Bobbie, Thank you for taking the time to leave a wonderful 5 star Google review. Bailey will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

I have had the opportunity to deal with…

I have had the opportunity to deal with Carl Tettey and he was quite reactive and very helpful in dealing with some maintenance issues in the property I’m renting. He followed up with me to make sure everything was sorted out. I am happy with the interaction and service provided.

Mounaa · 14 November 2023

Agent replied · 27 December 2024

Dear Mounaa, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

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