Trusted Agent profile · Tower Hamlets
★★★★★
2,299 reviews across 2 platforms
5 Sandys Row, London, E1 7HW, Tower Hamlets, E1 7HW
Dexters's office in Tower Hamlets, at 5 Sandys Row, is rated 4.4 out of 5 across 2,299 reviews on two platforms, including 358 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Dexters City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotBailey is a superstar
We've been renting with Dexters for 3 years now and Bailey Strutton has by far been the most helpful person in the office. When we encountered maintenance issues her response was timely, compassionate and effective - true saviour!
Dear Bobbie, Thank you for taking the time to leave a wonderful 5 star Google review. Bailey will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI have had the opportunity to deal with…
I have had the opportunity to deal with Carl Tettey and he was quite reactive and very helpful in dealing with some maintenance issues in the property I’m renting. He followed up with me to make sure everything was sorted out. I am happy with the interaction and service provided.
Dear Mounaa, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair was a brilliant support
Alistair was a brilliant support during the transaction, thank you so much!
1/5
TrustpilotAvoid at all costs!
Avoid at all costs!They are very unprofessional and disrespectful! They are not helpful at all and keep on dragging every request you may have! The staff is rude and not to be trusted! I had the worst rental experience ever and I wouldn’t recommend them!
Dear Tomas, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
GoogleWe had a great experience finding a place to rent with Lisa Pitton who was extremely patient with us and was always available to answer our questions. The whole process was very simple and smooth too.
Dear Ethan, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma, Customer Relations Team
5/5
GoogleBeing a first time renter it has been very hard to know the process of renting. With the help of Nyshaea this has all been very helpful, from what pieces of information i’ve needed and when etc. Recommend the agents highly.
Dear Megan, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDonalina Gargrupe was helpful and…
Donalina Gargrupe was helpful and friendly in renewing my tenant's contract.
Dear Elizabeth, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHave been working with Mohamid at Dexters, and while we have yet to secure a property, he has been extremely helpful, warm, professional and hard working. A very good agent.
Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
1/5
TrustpilotBuying a property being sold via…
Buying a property being sold via Dexters was one of the worst experiences of my life. They failed to determine that the property they were selling had a Japanese knotweed issue costing us time and money. We were constantly harassed for updates even after we had given them, then threatened with the seller choosing another bidder. I will never go near this Estate Agent again.
Dear Amanda, I am sorry that your experience with us was not as we would have expected. I have passed your comments on to the Office and someone shall be in touch with you shortly. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMyra has looked after our rented flat…
Myra has looked after our rented flat in SE london for 8 years at Dexters and before that at the company they took over. She and the team have always done an amazing job both with us and the tenants in the flat. I would heartedly recommend them to anyone.
Dear Stephen Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery responsive and great service
Very responsive and great service. Jaden Alie was particularly helpful throughout the whole process of finding a property to rent. Would recommend.
Dear Luke, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotGood customer service
Monika and Dominic, they have Good customer service. When reporting any problem they respond promptly promising to address the problem. And making a follow up giving you updates each and everytime until it is resolved.
Dear Eswatini, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
GoogleWe cannot rate highly enough the professionalism & customer service of Nyshaea, at Dexter’s City office. Her effort and enthusiasm in helping us find the right flat was both refreshing & much appreciated - reflecting immeasurably well on the Dexter brand. 10/10, thank you again!
Dear Oscar, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotJadasa Andjadiumi
Jadasa Andjadiumi, helped with all the necessary requirements to get our deposit back and handle this situation in a great professional matter, im very glad dexters has someone like her that brings a lot of potential and adds a lot of value to their teams thanks so much.
Dear Leopoldo, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotLandlords beware!!
Landlords beware!!! Thanks to this company ignoring instructions and locking me into a two year fixed priced contract with no break clauses I am losing money. But they of course are only interested in securing themselves for two years. Never heard of no break clauses but Dexters look after themselves. BEWARE OF HENDON OFFICE!!!
Dear Laura, I am sorry your experience with us has not been as we would have expected. The Director of the office will be in contact regarding this. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJimmy dhingra is the hard working and professional property expert, his valuable experience helped me to get the good tenant. I really appreciated his and his team job. Thank you very much
Dear David, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleGreat help from Konrad!
Dear Nube, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
1/5
TrustpilotIncompetent top to bottom.
Incompetent top to bottom.I rent out nearly 30 properties with Dexters and have done so for a number of years. Their letting service has always been very patchy but recently they have surpassed themselves by getting pretty much every transaction wrong. Go elsewhere (as I am going to do).
Dear Peter, Thank you for providing further information. I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery satisfied in overall with the…
Very satisfied in overall with the supervision of our property by Petros Giorganios, whenever there’s a repair to be made or any issues with the property, he makes us feel valuable and looked after.Recommend Dexters as an agency to be renting with
Dear Natalia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotFantastic
Manon Dechy was excellent in helping us through the process of purchasing a property. Thank you!
Dear Will, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotRasel
Rasel, in particular, has been a wonderful assistance. He is a terrific communicator and extremely knowledgable in his field. The renewal process was handled really effectively, professionally and smoothly. It was a delight to work with Rasel; his people skills are exceptional. He is honestly the best employee at dexters i sincerely recommend
Dear Lilian, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotEstate agency, landlord tenant ..good relationship
Connor and Martin have called to confirm if there are any concerns. Tbh we have very good tenants as they keep the property well and I am good to them too repairing things rapidly when needed. This makes our relationship work well. The agents also make sure that both the tenants and landlord have their needs met.
Dear Sviti, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better. Connor and Martin will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI would like to record my gratitude to Mrs. Ana Ferreira
I would like to record my gratitude to Mrs. Ana Ferreira, for all the services provided, with efficiency and professionalism.From the beginning, she made all the difference, being present at all times.Everything she did for me and my family makes her worthy of all our recognition.Ana Ferreira, thank you!
Dear Marcos, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe had a superv experience with Mo, who gave us a great tour around a lovely property, was very knowledgable and ensured that the referencing process was smooth and easy. We are very much looking forward to moving into our new home. Thanks, Mo!
Dear Lewis, We really appreciate you taking the time to leave such lovely comments about Mo. He will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team.
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Tell us what you need and we'll put you in touch. Dexters City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
