Dexters City reviews in Tower Hamlets

★★★★★ 1/5

Trustpilot

ROGUE LETTING AGENTS - WATCH THEIR ACTIVITY ON RELETTING

Rogue Letting Agency. Avoid if you can. On reletting they will get you to sign the reletting agreement including the Landlords signature so you think all is above board. You'll be led to think all is fine except Dexters do not act in Good Faith and do not 'Execute' the contract until the last minute. They rely on the word of the 'Binding Date' despite DocuSign being legally binding and having an audit trail of dates when the Landlord signed and you signed. In the background Dexters bide their time before coming back to you demanding additional rents to execute when you have no time to consider or look elsewhere, whilst they convince the Landlord they can get more rent for them 'in the market'. Its all about Dexters commission and greed. Make no mistake - Dexters do not act in good faith. Amazed The Property Ombudsman’s has anything to do with them - clearly they do not regulate them.

Jon · 28 January 2022

★★★★★ 5/5

Trustpilot

Very happy with Dexters.

We have had 2 apartments rented for us by Dexters for over 10 years and have always found them to be reliable, professional and very courteous. All of the managers who dealt with our specific matters were excellent and Marco, our latest manager, proved to be exemplary. Very happy with Dexters.

CM · 12 June 2024

★★★★★ 5/5

Trustpilot

Outstanding service from Stacie Pardoe

After several exchanges of emails and phone calls regarding the rented property me and my family live at, finally had the pleasure of meeting Stacie during one of the regular visits. All the work she has been doing with/for us has always proven to be of excellence. I'm not a "write a review" person, but when a service is outstanding deserves to be recognized. Thank you Stacie Pardoe for being our Property Manager!

Marta · 15 November 2019

★★★★★ 5/5

Trustpilot

Rental

Dealt with Louis Preston. Really professional and efficient. A pleasure to deal with.

Ms · 12 November 2023

★★★★★ 5/5

Google

I walked into the office on a whim looking for a flat after months of being unsuccessful in the current market. Dexters was very helpful in considering every thing that was on my requirements list. Immediately I was helped and Jilka walked me to a flat viewing that was exactly what I wanted. She is responsive, informative and delightful. I put in an offer and got the flat that I wanted after months of struggling with online searching and other agents at different agencies.PositiveResponsiveness, Quality, Professionalism

Sacha · 9 January 2022

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, especially Christian Pengelly who is always available and ready to help.

KA · 9 November 2023

★★★★★ 5/5

Trustpilot

Alistair was a great Estate Agents who…

Alistair was a great Estate Agents who made the process quick and simple.

Rob · 6 November 2023

★★★★★ 5/5

Trustpilot

Massive thanks to Rasel who provided…

Massive thanks to Rasel who provided exceptional support and communication throughout my renewal process. Extremely helpful and professional!

Rodi · 22 June 2023

★★★★★ 5/5

Google

Eventhough i did not end up closing an offer with Dexters, I was very well served by Mohamed. He was always looking out for me and sending me good options. I would 100% recommend the agency because I know they have great people such as Mo.

Valentina · 24 August 2024

★★★★★ 5/5

Trustpilot

Alistair was a great help

Alistair was a great help during our mutual clients transaction. Great communication, he kept us updated throughout and ensured a smooth transaction.

ASharma · 16 February 2023

★★★★★ 1/5

Trustpilot

Apartment destroyed under their management

My apartment has been in the family since 1988. It was given to Dexters a year ago on a full management contract, they had supposedly vetted the prospective tenant, the tenants partner assaulted the tenant the police kicked the door breaking the lock to get access, arrested the partner. The tenant also had a large dog in the apartment which I abd the Managing agents requested Dexters to ask the tenant to remove, the apartment carpet, walls and wood work were destroyed by the tenant, the tenant did not pay the council tax, water charges, electricity or tv license. After the flat was vacated by the tenant, dexters rented out the flat immediately without informing me of the damage to the flat then requested I pay £1500 for repairing the walls and woodwork and over £1900 for a new carpet to replace the carpet destroyed by the large dog.Avoid Dexters at all costs, they are a property management company that operates at a substandard level. Look elsewhere. They only have their own interests ate heart and do not care at all about the landlords interests.I've left messages the last 2 days but no call back, they have my number, making money is their primary aim, landlords interests do not feature. Its affected my health.

Tony · 25 November 2021

★★★★★ 1/5

Trustpilot

Very disappointed!

Very disappointed!It took them 33 days to tell me they are going to return part of my deposits. I emailed back said i will enter dispute process because the deposit claim is not reasonable, but they told me the time frame to dispute is within 10days of end of tenancy.:)Since i moved out i kept chasing for an answer but they delayed response till 33days later. And they claim they did professional cleaning to the flat, and they charge it to my deposit. But the truth is, i already booked professional end of tenancy cleaning service when i moved out and physically inspected the cleaning was done.I do not get why should I pay for a duplicated cleaning service. And why i should accept the outcome that their ignorance lead to missed the dispute time frame of 10 days.In a word, if you are looking for flat to rent, i highly recommend, do not use Dexters.

Maggie麦基 · 19 November 2021

★★★★★ 5/5

Trustpilot

Ashley

AshleyI highly recommend Ashley from Battersea Dexter, very professional, punctual, communicative Any questions you may have. Ash comes to your aidThank you that thanks to you Ash, our child lives in favorite house.

Daniela · 20 September 2021

★★★★★ 5/5

Trustpilot

Ledi Peka has been great to deal with…

Ledi Peka has been great to deal with and very helpful.

Richard · 8 December 2023

★★★★★ 5/5

Trustpilot

I have been going to Nora for most of…

I have been going to Nora for most of my issues now at my flat and she has been very quick and efficient in her responses. I never had hope with Dexters as they usually take a while to get back to me. Since I have been in contact with Nora, I must say my view has changed. Thanks

CF · 8 December 2023

★★★★★ 5/5

Trustpilot

Excellent service.

I had a minor problem with my fridge and a major one with a blocked drain. I phoned Dexters and Donalina Gargrupe handled both problems for me quickly and effectively and with a friendly, polite manner.She kept me informed (the problems ranged over a week due to a miscommunication with a maintenance company) and was quick to chase up the company involved. A very impressive performance!

Sharon · 6 June 2023

★★★★★ 1/5

Google

Careful who you TRUST ! You can be left homeless ! An horrible experience working with Dexters Letting Agents ! Non professional , irresponsible and impolite ! Been dealing with them for almost a month . I and my partner got in touch with Dexters for a property we wanted to rent . Have been quite punctual with everything our letting agent has asked for , have paid every money she asked for as a holding deposit & even a month of rent in advance or the damage deposit , gave all our data , and in the end we were just left homeless ! They just came with a justification that the landlord changed her mind about letting the property after 2 weeks of the whole process , let me mention here we had even signed a contract that according to the agency it only would been executed when we moved into the property .. It also took ages to be refunded from them , furthermore they try to steal your money as the refund wasn't fully one . I called the letting agent several times to get my money back & she didn't even apologise , ever ! Called , emailed & wrote a thousand of times to the letting agent , but I don't know who has hired her as her level of professionalism is 0 ! She just ignored me , my calls & my texts ! If there were an option I would give Dexters 0 star ! So as you can understand , be aware people and try to avoid them as a company ! Careful who you trust or you can be the next homelessness !NegativeResponsiveness, Professionalism

Kamela · 10 November 2021

★★★★★ 5/5

Google

I have used Dexters recently to rent my flat in Aldgate and I have found that their service is really good. The agent that helped me throughout the whole process was Jilka and she was excellent in every aspect. She offered great help to me for making the offer and filling in all the necessary documents. As it can be a very stressful period when moving homes, Jilka smoothed out the process, always answered my calls even outside her working hours and in general showed top level professionalism.PositiveResponsiveness, Quality, Professionalism, Value

Vasileios · 10 November 2021

★★★★★ 1/5

Trustpilot

Spammers

Spammers. Went in there to look at flats, they took all my info, never helped me find a flat, but they do keep on spamming me (weekly emails) with random flats. I tried unsubscribing, didn't work cause their address is not valid. This is against GDPR by the way.

Mary · 23 June 2024

★★★★★ 1/5

Trustpilot

Would not recommend at all

Would not recommend at all! Typical agency, rude and better than anyone else. Got a rent reduction 3 months ago and they keep saying they are dealing with it and refunding the over payment. They didn’t and now blaming us! Direct debits bounced due to this and they think it has nothing to do with them. If this was the other way round and me not paying it would be a totally different story. I’m lucky I’m in a position to move money around but that is only the last few years.. back when I started renting I would be in trouble! Dexters think they are above anyone else and other peoples circumstances. They could not care less! I ask everyone not to use or move away from this company. Let’s think about how people starting out would be suffering right now.

Mark · 5 November 2021

★★★★★ 1/5

Trustpilot

bad experience throughout stay

I have moved out for one month but they still did not refund my deposit even if I have chased for 5 times!The response on repairment and maintainence request was super slow during my stay. It took 5 months for them to fix the blinds! I could not turn on lights during evenings because there was no blinds!And they arrange views with very short notice before my moving out date. Very bad experience. PLS give my deposit back ASAP when you read this comment, Dexters!

Maggie麦基 · 5 November 2021

★★★★★ 4/5

Google

The Dexters Lettings Team in the City seemed to us to waste no time in lining up very good numbers of viewings and, as requested, almost always giving us good notice of these and the name of the visitor. The various individuals in the Team appeared both proactive and collaborative with colleagues.

Jocelyn · 27 July 2025

★★★★★ 5/5

Trustpilot

Great experience and ongoing support…

Great experience and ongoing support from Andrzej. All questions dealt with promptly. Good service. Thanks

Chris · 16 June 2026

★★★★★ 5/5

Trustpilot

Efficient, Professional & Helpful

Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.

Marco · 11 April 2022