Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHorrible experience for tenants
Horrible experience for prospective tenants.We had an accepted offer on a property for rental and Dexter's took our deposit. Later, we were informed that the landlord had accepted a new offer, days after our offer was already accepted. If we wanted to pull out, it would have cost us thousands, but the landlord could pull out for free. On top of that, we wasted so much time filling in the paperwork and canceling other viewings just to have the rug pulled under us. Would not recommend to any tenants out there.
Dominic · 13 April 2022
Agent replied · 25 October 2024
Dear Dominic, I am sorry your experience with us was not as expected. I have passed your comments on to the Director of the office, to be reviewed with the team. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilot5 stars for Monika Piszczyk⭐️⭐️⭐️⭐️⭐️
Monika came to inspect our house. She was on time, helpful and very professional. What we really like from her is her honest and sincere answers to all our questions as well as helping us sorted our immediate issues on the very same day. We couldn’t ask for more from her. She was absolutely brilliant!.
Adlan · 25 April 2024
Agent replied · 25 October 2024
Dear Adlan, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent!!
Was a brilliant experience end to end!! Daniel Paz was excellent and managed to sell our property at asking price in a very difficult market - still don’t know how he did it!
Frank · 14 February 2022
Agent replied · 25 October 2024
Dear Frank, It’s great to hear that you have had a brilliant experience with Daniel. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSwift and efficient
We rent a property through Dexter’s and have been here for 6 years. It has been seamless throughout, and any problems we have are quickly resolved. Special shout out our property manager Neil Plit for swiftly helping us through some urgent heating issues recently. 🌟
Ben · 13 October 2024
Agent replied · 23 November 2024
Dear Ben, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Asma
★★★★★ 5/5
TrustpilotGreat Comms
Thank you Jessica for your amazing communication and urgency when we needed a new boiler!
Clementine · 30 October 2023
Agent replied · 25 October 2024
Dear Clementine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPrompt, accurate communication.
We have been using Dexters to manage our rental property since 2013. We are very happy with the prompt and accurate communication we get from our property manager, Marco Correia, when there is anything that requires our attention such as a recent issue with failing water pumps which have now been replaced.
Paul · 12 June 2024
Agent replied · 25 October 2024
Dear Paul, Thank you for taking the time to leave a 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotAlthough I seem to have been dealing…
Although I seem to have been dealing with an infinite number of different members of Dexters staff these past six months, they have all behaved with unfailing professionalism and courtesy throughout - in spite of me giving them a bit of a hard time earlier on, due to difficult personal circumstances back in March. I almost feel like one of the family now;))
David · 25 October 2023
Agent replied · 25 October 2024
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleRenting with Dexters has been excellent, completely unlike other agencies I’ve experienced so far. Special thanks to Sam, our primary contact. He has been incredibly helpful whenever we’ve had problems with our flat, and on top of that he’s super friendly. Would definitely recommend!
Jesse · 11 November 2018
Agent replied · 9 November 2024
Dear Jesse, I am writing to say thank you for your kind comments about the service you received from our City Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
TrustpilotTia _ Exceptional customer service
Tia was exceptionally good, providing a prompt reply to sort a problem out and keeping me up to date with progress until problem resolution. She has excellent communication skills.
Alessia · 26 July 2022
Agent replied · 25 October 2024
Dear Alessia, t’s great to hear that you have had a brilliant 5 star experience with Tia. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been dealing with Dexters…
I have been dealing with Dexters formally Douglas Martin in the Hendon Office for the past 8 years, they have let my properties several times now. I have always been very happy with the comprehensive service that they provide. Staff are friendly and knowledgeable. I wouldn't hesitate recommending them at all.
Jimmy · 25 June 2024
Agent replied · 25 October 2024
Dear Jimmy, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
TrustpilotI am highly satisfied with the personal service
I am highly satisfied with the personal service of Caitlin McCartney as my property manager throughout the deposit return process. Right from the start she kept me informed about the amount of deposit to be returned. After everything was settled financially she personally made sure that I got my money straight away.
Angelika · 6 June 2024
Agent replied · 25 October 2024
Dear Angelika, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI can’t fault Jessica Beau Wright since…
I can’t fault Jessica Beau Wright since she is my property manager I know I am in safe hands. She has been very helpful and responsive at everything I’ve needed. I am extremely at ease and am very pleased with the way Jessica handles all the issues with the property and I appreciate that she always keeps me in the loop. Thank you
Liv · 17 October 2023
Agent replied · 25 October 2024
Dear Liv, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotZendeca is our agent and has been…
Zendeca is our agent and has been fantastic at sorting this out quickly and smoothly
Elaine · 16 October 2023
Agent replied · 25 October 2024
Dear Elaine, Thank you for your kind comments regarding the team and your review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotThe worst agency ever.
It's with great and deep sadness that I see myself forced to leave a bad review.
Luca · 23 June 2026
★★★★★ 5/5
TrustpilotEmma and Verity gave excellent customer…
Emma and Verity gave excellent customer service and I would decently recommend Dexter's to a friend.
Martine · 19 September 2023
Agent replied · 25 October 2024
Dear Martine, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotAgent never showed up to house viewing
Was meant to have a house viewing and the agent didn’t show up. When I called the office they couldn’t get in contact with him and just sent me home. Wasted over 2 hours of my time by making the 1 hour journey here from work and the 90 minute journey home. Looking for a house is hell enough without having my time and effort wasted at every hurdle!
Eni · 3 May 2023
Agent replied · 25 October 2024
Dear Eni, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGemma was really helpful!
Gemma was really helpful. very down to earth, understanding and patient when helping us move into a new property!
Toby · 30 June 2023
Agent replied · 25 October 2024
Dear Toby, Thank you for taking the time to leave a wonderful 5 star Google review. Gemma will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotAnother agent that is all over you…
Another agent that is all over you until you pay your contract deposit, then you don't even get a response to your email asking if they have it. Like the previous poster, I am now wondering if I will get ANY service from them when we need stuff fixing. Likely not.Edit - I have had a response on TP and will email hoping for a response.
Louise · 27 July 2023
Agent replied · 25 October 2024
Dear Louise, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleIt has been a painless process from finding our new flat to getting everything ready to rent. Mo had been on the end of the phone for any questions and has been prompt and helpful throughout the process, great customer service :)
Ruth · 11 November 2024
Agent replied · 9 December 2024
Dear Ruth, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotRasel was more than helpful with our…
Rasel was more than helpful with our situation and communicated everything so well and clear, more than happy !
Sol · 22 June 2023
Agent replied · 25 October 2024
Dear Sol, Thank you for your kind comments regarding Rasel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotI’ve never written a review in my life…
If I could give negative stars I would. These people are purely incompetent and it should be made known. Whether it’s deceptive marketing tactics (even for real estate agents, come on 3 year contracts are not a thing) to “property management” that includes: live fire hazards in the property for several months, broken doors/windows, no heating for several periods during the winter, short fuses that emitted smoke in the bedrooms. You really cannot make this stuff up. AVOID AT ALL COSTS. Notice any positive reviews below are all generic and really add nothing, I guess the customer relations team has nothing better to do
Giorgo · 6 February 2022
Agent replied · 25 October 2024
We are really concerned to read your comments and would like to look into this as a matter of urgency. We are unable to loacte you on our database. If you would like to email us please do contact us at customerrelationsteam@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJames Wittich a patient agent
James Wittich is a very responsible and patient agent who also worked efficiency and assisted us to solve problems during whole transaction.
Sammy · 21 March 2023
Agent replied · 25 October 2024
Dear Sammy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAfter being super stressed about finding a place Kayley, Joe and Vanya from the Ladywell branch found us a lovely flat and were able to sort out everything super quickly to match our move out date. So massively happy and relieved with their incredible service!
Charlie · 25 September 2024
Agent replied · 23 October 2024
Dear Charlie, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 1/5
TrustpilotGDPR breach
This estate agents and its staff are shocking. They have a total disregard for GDPR, as they have repeatedly called me 12 times, when then have never been given my details. Each time they have been advised of the wrong number, yet they still persisit in using a telephone number they have no permission to have stored on their database. If this is how they conduct themselves with a complete stanger, I cannot imaging how they treat clients!
Xxxxxxxx · 12 May 2022
Agent replied · 25 October 2024
Thank you for your feedback.I am sorry that you have been called multiple times. I have now ensured your details have been removed from our database and once again apologise for any inconvenience this may have caused. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
