Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI am highly satisfied with the personal service
I am highly satisfied with the personal service of Caitlin McCartney as my property manager throughout the deposit return process. Right from the start she kept me informed about the amount of deposit to be returned. After everything was settled financially she personally made sure that I got my money straight away.
Angelika · 6 June 2024
Agent replied · 29 December 2024
Dear Angelika, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotZendeca is our agent and has been…
Zendeca is our agent and has been fantastic at sorting this out quickly and smoothly
Elaine · 16 October 2023
Agent replied · 29 December 2024
Dear Elaine, Thank you for your kind comments regarding the team and your review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotAgent never showed up to house viewing
Was meant to have a house viewing and the agent didn’t show up. When I called the office they couldn’t get in contact with him and just sent me home. Wasted over 2 hours of my time by making the 1 hour journey here from work and the 90 minute journey home. Looking for a house is hell enough without having my time and effort wasted at every hurdle!
Eni · 3 May 2023
Agent replied · 29 December 2024
Dear Eni, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotEmma and Verity gave excellent customer…
Emma and Verity gave excellent customer service and I would decently recommend Dexter's to a friend.
Martine · 19 September 2023
Agent replied · 29 December 2024
Dear Martine, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGemma was really helpful!
Gemma was really helpful. very down to earth, understanding and patient when helping us move into a new property!
Toby · 30 June 2023
Agent replied · 29 December 2024
Dear Toby, Thank you for taking the time to leave a wonderful 5 star Google review. Gemma will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotAnother agent that is all over you…
Another agent that is all over you until you pay your contract deposit, then you don't even get a response to your email asking if they have it. Like the previous poster, I am now wondering if I will get ANY service from them when we need stuff fixing. Likely not.Edit - I have had a response on TP and will email hoping for a response.
Louise · 27 July 2023
Agent replied · 29 December 2024
Dear Louise, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThe team at Dexters were all great and helpful but Jamoy McKnight made the process especially easy and seamless. He was extremely helpful and made sure we understood what was needed and was always available to help us with our queries. Thank you so much!
Ali · 2 October 2024
Agent replied · 23 October 2024
Dear Ali, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotRasel was more than helpful with our…
Rasel was more than helpful with our situation and communicated everything so well and clear, more than happy !
Sol · 22 June 2023
Agent replied · 29 December 2024
Dear Sol, Thank you for your kind comments regarding Rasel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJames Wittich a patient agent
James Wittich is a very responsible and patient agent who also worked efficiency and assisted us to solve problems during whole transaction.
Sammy · 21 March 2023
Agent replied · 29 December 2024
Dear Sammy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotGDPR breach
This estate agents and its staff are shocking. They have a total disregard for GDPR, as they have repeatedly called me 12 times, when then have never been given my details. Each time they have been advised of the wrong number, yet they still persisit in using a telephone number they have no permission to have stored on their database. If this is how they conduct themselves with a complete stanger, I cannot imaging how they treat clients!
Xxxxxxxx · 12 May 2022
Agent replied · 29 December 2024
Thank you for your feedback.I am sorry that you have been called multiple times. I have now ensured your details have been removed from our database and once again apologise for any inconvenience this may have caused. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters have been fantastic.
James · 12 September 2026
★★★★★ 5/5
TrustpilotVery happy with Dexters.
We have had 2 apartments rented for us by Dexters for over 10 years and have always found them to be reliable, professional and very courteous. All of the managers who dealt with our specific matters were excellent and Marco, our latest manager, proved to be exemplary. Very happy with Dexters.
CM · 12 June 2024
Agent replied · 29 December 2024
Thank you for your brilliant review in relation to Marco from our Property Management Team and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotOutstanding service from Stacie Pardoe
After several exchanges of emails and phone calls regarding the rented property me and my family live at, finally had the pleasure of meeting Stacie during one of the regular visits. All the work she has been doing with/for us has always proven to be of excellence. I'm not a "write a review" person, but when a service is outstanding deserves to be recognized. Thank you Stacie Pardoe for being our Property Manager!
Marta · 15 November 2019
★★★★★ 5/5
TrustpilotRental
Dealt with Louis Preston. Really professional and efficient. A pleasure to deal with.
Ms · 12 November 2023
Agent replied · 29 December 2024
Dear Ms G, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, especially Christian Pengelly who is always available and ready to help.
KA · 9 November 2023
Agent replied · 29 December 2024
Dear KA, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair was a great Estate Agents who…
Alistair was a great Estate Agents who made the process quick and simple.
Rob · 6 November 2023
Agent replied · 29 December 2024
Dear Rob, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMassive thanks to Rasel who provided…
Massive thanks to Rasel who provided exceptional support and communication throughout my renewal process. Extremely helpful and professional!
Rodi · 22 June 2023
Agent replied · 29 December 2024
Dear Rodi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair was a great help
Alistair was a great help during our mutual clients transaction. Great communication, he kept us updated throughout and ensured a smooth transaction.
ASharma · 16 February 2023
Agent replied · 29 December 2024
Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI had an absolutely wonderful experience with Katherine Williams from Dexters Canary wharf estate agents. She helped me find the perfect home for my family and made sure that we got the best deal possible to the pounds! She was always available to answer questions and was also able to help me find the right place and beautiful home for us.
Manikz · 24 October 2023
Agent replied · 23 October 2024
Dear Manikz, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Canary Wharf office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotLedi Peka has been great to deal with…
Ledi Peka has been great to deal with and very helpful.
Richard · 8 December 2023
Agent replied · 29 December 2024
Dear Richard, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been going to Nora for most of…
I have been going to Nora for most of my issues now at my flat and she has been very quick and efficient in her responses. I never had hope with Dexters as they usually take a while to get back to me. Since I have been in contact with Nora, I must say my view has changed. Thanks
CF · 8 December 2023
Agent replied · 29 December 2024
Dear CF, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service.
I had a minor problem with my fridge and a major one with a blocked drain. I phoned Dexters and Donalina Gargrupe handled both problems for me quickly and effectively and with a friendly, polite manner.She kept me informed (the problems ranged over a week due to a miscommunication with a maintenance company) and was quick to chase up the company involved. A very impressive performance!
Sharon · 6 June 2023
Agent replied · 29 December 2024
Dear Sharon, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotSpammers
Spammers. Went in there to look at flats, they took all my info, never helped me find a flat, but they do keep on spamming me (weekly emails) with random flats. I tried unsubscribing, didn't work cause their address is not valid. This is against GDPR by the way.
Mary · 23 June 2024
Agent replied · 29 December 2024
Dear Marry, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotEfficient, Professional & Helpful
Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.
Marco · 11 April 2022
Agent replied · 29 December 2024
Dear Marco, Thank you for your lovely 5 star Trustpilot regarding Jamie. The team will really appreciate your kind words. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
