Trusted Agent profile · Tower Hamlets
★★★★★
2,092 reviews across 2 platforms
39 Westferry Road, London, E14 8JH, Tower Hamlets, E14 8JH
Dexters's office in Tower Hamlets, at 39 Westferry Road, is rated 4.4 out of 5 across 2,092 reviews on two platforms, including 359 Google reviews rated 4.8.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotAn Excellent Property Manager: Jessica-Joy Beau-Wright
Jessica is one of the best property managers I've seen, who does her job very well, providing convenience in every aspect to her followers and customers! Dexters and Jessica should be your choice for both rentals and sales in the real estate business!
Dear Serhat, Thank you for taking the time to leave a lovely review regarding Jessica. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotProperty Management Dept 👍
Handing over management of my portfolio to Viraj and Charlotte was one of the best decisions I have made in my 20 year buy-to-let career. Approachable and professional with ready access to some excellent contractors I would encourage others to do the same.
Dear Simon, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters have managed my properties for…
Dexters have managed my properties for over 20 years and I’m very happy with their management service. Sheikh Moksin and his team are great and I value their advice.
Dear Alieen, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI dealt with Alistair Mclean at Dexters…
I dealt with Alistair Mclean at Dexters and he was very helpful throughout the process, as a solicitor acting to have great team work makes the transaction a dream for all parties involved. I very much hope to work with Alistair again as the clients are very happy with the process which is our main objective
Dear Sarah, Thank you for taking the time to leave a wonderful 5 star Trustpilot review. Alistair will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotLee Porter is amazing
Lee Porter is amazing, she has helped me with all my requests. She is professional, empathetic and thorough. I am happy to have Lee in my corner when it comes to day to day management/maintenance of the property.Steven Hewitt is also good.
Dear Ayo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMaisie was very professional, kind, prompt and overall helpful with accommodating to our needs and pretences while house hunting. I would highly recommend working with her!
Dear Shani, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleIt was my first time dealing with Dexters. Jeyda was the person I dealt with. Very responsive, helpful and dealt with all issues and questions well. Been very patient with our requirements and hope to finalise a flat soon.
Dear Sushmitha, Thank you for your kind comments regarding the Jeyda and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team.
5/5
TrustpilotOn point
Petros was always on top of any enquiries we made throughout our tenancy. Dexters as a whole was always accommodating and communication was thorough and swift. This was also down to Petros as well
Dear Craig Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotExcellent communication at the end of…
Excellent communication at the end of our tenancy. Everything is resolved and agreed incredibly quickly with no deductions or anything. They even helped us sort out the problem with the cleaners who failed to clean the property adequately. Thank you Olivier Babylone
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAmazing people and human interactions
Amazing people and human interactions. Suzy Salah is a credit to her team and always there when we need her. Dexters really know how to choose their people and it goes to show with the great team behind her. Thank you all
Dear Mahmoud, Thank you for taking the time to leave a wonderful 5* Google review. Suzy will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPetros and Angelo have both been…
Petros and Angelo have both been exceptional throughout our experience with Dexters as tenants. Always helpful, welcoming and available to provide immediate and efficient support to any enquiry we have had. Both assets to the agency. Keep up the good work guys!
Dear Katie, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleJeyda Hassen was amazing. She understood all my requirements, share with us as many options as she had with videos and pictures and was easy to contact via phone, email or text. Thank you!
Dear Miguel, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
4/5
TrustpilotLetting our property...
We are letting our property and our property manager Shazia Khan has been great - she is organised, responsive and friendly. We feel that any issues with our property are dealt with quickly and effectively, which gives us peace of mind.
Dear Steph, Thank you for your kind comments regarding the team and your feedback. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent estate agent…
I had the opportunity to work with Alistair Maclean concerning a sale transaction. He was consistently excellent throughout the matter and we managed to exchange contracts soon. I have no hesitation in recommending Alistair and his team to anyone
Dear Sanjee, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJamoy was super helpful, only gave me the right recommendations and viewings. Dexters took great care of us and were quite reliable during our hectic flat hunt.
Dear Lynn, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
GoogleJamoy was very helpful in the search and really friendly. He really listened to what I was looking for and found good solutions for it.
Dear Matilde, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
5/5
TrustpilotFantastic experience
Really fantastic overall service from Dexters with quick engaging responses to all our needs. Particular thanks to Jhodi Fisher and Annie Hagon, for expert communication and services. Used a few letting agents before and Dexters has surpassed all of them for my Fiancée and I! Very pleased!
Dear Jake, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSo far my experience with Dexters has…
So far my experience with Dexters has been great, the property manager Charlotte is very helpful and knowledgeable. Seems like a great team to have our back while at this property.
1/5
TrustpilotReally poor organisation
Really poor organisation around a new tenancy agreement. They were slow to reply, mixed up payments and withheld deposit returns. We are left with an unsigned tenancy agreement despite living in the house for 5 weeks. Utterly useless.
Dear Louis, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
TrustpilotLouis Preston - Property Manager
Louis Preston is the property manager for the flat I have lived in for the past 2 years. Diligent, responsive and always willing to help. Great experience so far!
Dear Yana, Thank you for your kind comments regarding Louis and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
1/5
Trustpilot100% DO NOT TRUST THIS LETTING AGENCY
We struggled immensely with an unscrupulous, fraudulent and absentee landlord (who resides in Dubai, literally a different continent) and had a litany of serious issues with our properly. None of these were remedied and relationships broke down with the landlord who claimed he was struggling to manage the property. We had toxic mould, plumbing and dangerous electrical issues which were only worsening. When raised with the letting agent, appealing for their help, our concerns were ignored and they sided completely with the absentee landlord. This led to us being forced to end the tenancy early and we are now facing issues with getting our deposit back and dexters have been incredibly unhelpful and combative in their nature. They have shown zero care for their tenants and only care about putting money in their own pockets. DO NOT TRUST THIS LETTING AGENCY.
Dear Sophia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters Property Management
I have been using the property management services of Dexters (previously Fields) for twelve years now. I have been impressed with the service that I have received, hence still being with them after so many years. I am very happy with the service that I am receiving from Jamilah Al-Sahar who is very responsive to both my tenants and to me. She is pro-active in getting things done in a timely, professional and friendly manner.
Dear Mike, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleI have an amazing experience with dealing with Dexters. Zhora is the most professional, helpful, caring real estate agent we have ever met. She does everything fast , professional, she takes everyone personally and tries her best to make the whole experience as pleasant and easy as possible. Would definitely recommend to use this agency. Really pleased. Thanks a lot for the wonderful job you doing.
Dear Sarah, Thank you very much for your great review regarding our Canary Wharf Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotDexter's Letting Review
I have been renting my flat for a dozen years with Dexters and overall they are good at what they do, and generally get rents in on time. My flat is agent-managed so the team is generally responsive and get things done well. ParWhen things are amiss, the management of Dexters come into play and they solve problems which is great. I've most recently been working with property manager Bailey and she's been great at finding the right contractors at the right prices to get things done to a satisfactory level.I intend to continue to let my flat with Dexters.
Dear Roger, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
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