Dexters Canary Wharf reviews

★★★★★ 5/5

Google

Wanted to thank Jesse for all his support getting us into our new home. Always helpful and practical he was a real star. No one likes moving however Jesse made the end to end process a smooth one. ☝️

Geoffrey · 16 March 2026

★★★★★ 5/5

Google

Maisie has been fantastic to deal with: We were looking for a property to rent, from our home in Australia. Maisie made the entire process so smooth, it made the moving experience so stress free! The communications were always professional and precise. I definitely recommend Maisie and the team at Dexters, for anyone looking to rent a property! A genuinely great experience!

Chris · 18 August 2025

★★★★★ 5/5

Google

Today it's been a pleasure to meet Jilka who is so knowledgeable and professional She shared her experience with me, explained really clearly all details of letting the property, the process, possible options and scenarios in renting Jilka was really helpful and answered all my questions Communication with her gave me piece of mind and made my day! I really look forward to buid long term successful professional relationship with this estate agency in New 2025 Year! Thanks a million Jilka 🙏

Oly · 9 January 2025

★★★★★ 1/5

Google

Do NOT rent from Dexters to avoid malicious deposit claim. We previously rented a 2B2B flat for 2 years with Dexters. At check-out, we paid Dexters to hire a professional cleaner for check-out cleaning. The property was left in good and clean shape. However, Dexters still requested to claim £345 from our deposit. Post negotiation failure, we went through TDS which found majority of Dexters claim unreasonable (£180). The entire process was horrendous as Dexters acted unprofessionally and unethically, with potential negligence involved. Details are as below: 1. Malicious deposit claim: post check-out, Dexters requested to claim several items which were 100% crystal clear not our responsibility. Dexters was fully aware this while still tried to claim in the sole purpose of gaining unlawful interest for themselves. Items are detailed as below. - Toilet roll holder: check-in report shows there was NO toilet roll holder when moving in. I found a slightly broken toilet roll holder myself while Dexters tried to claim £25 for this broken toilet roll holder at check-out, claiming for something that does not below to the landlord is clearly unprofessional and unethical. - Dust in the vacuum: check-in report shows there was already dust in the vacuum when we moved in. At check-out, Dexters was trying to claim £25 for the dust in vacuum, claiming for something that was not our responsibility is clearly unprofessional and unethical. - Shower curtain: Dexters tried to claim £30 for shower curtain which was still functioning well. In addition, shower curtain was consumable and a responsibility of the landlord, as an experience agent Dexters should know this. So they are either lack of common sense, or intentionally making a malicious claim. All above items were rejected by TDS to further confirm they are unreasonable. 2. Making unauthorised decision during check-out cleaning We paid Dexters £348 to hire a professional cleaner for check-out cleaning. During the deposit negotiation process, the cleaner indicated that they could re-clean the property within 30 days of the first cleaning. We asked to re-clean the property for certain items that Dexters claimed, this was still rejected by Dexters. Should the cleaner re-clean the property, several items claimed by Dexters could potentially be cleaned and avoid a deposit claim. As the service owner who paid for the check-out cleaning, we should be one to make the decision. However as an agent (who should act on our behalf), Dexters made an unauthorised decision against our will, this is breach of duty and potentially constitutes a professional negligence. 3. Behave unresponsive and unprofessional during the deposit claim process Since the start of deposit claim process, Dexters was behaving unfriendly and condescending. Often they did not respond to our emails or queries and we had to constantly send several emails to chase them and move forward the process. Even post TDS decision, we still had to call them 6 times and send several email chasers for them to release the deposit (which finally happened 10 days later). Dexters was consistently unresponsive and delaying the deposit release in every step of the process. Disclaimer: this Review is 100% true, with email and documentation evidence to back it up.

Johnson · 9 January 2025

★★★★★ 5/5

Google

I recently had the opportunity to interact with the Dexters team regarding a property inquiry I had. I spoke with various agents over the phone regarding my property search, and everyone was very helpful, particularly Frankie. He responded promptly to my queries and showed eagerness to finding a suitable property for me. He was friendly and approachable, and in the end very understanding. I had a satisfactory experience with Dexters and would likely use their services again in the future.

Kawsara · 24 December 2024

★★★★★ 5/5

Google

Frankie was extremely helpful throughout the process of viewing properties. He stayed in regular contact, kept us updated at every step, and was always available to answer any questions. His professional and friendly approach made the experience smooth and stress-free. Even though we didn’t end up moving, Frankie still provided excellent service, and I truly appreciate his support.

Wiam · 5 September 2025

★★★★★ 5/5

Google

I had a great experience working with Gibril Koroma during my flat search. He was professional, attentive, thoughtful and very patient throughout the process with me. After each visit, Gibril really took the time to understand my needs better and tailored the recommendations accordingly, which made a huge difference. The options provided were always relevant and he made sure everything was handled honestly and smoothly including the cost discussion. I really appreciated the effort and care, and I’d happily recommend Gibril to anyone looking for a reliable agent.

Mae · 13 December 2024

★★★★★ 5/5

Trustpilot

Can recommend!

Monika has been managing my flat for rent for the last year or so. She has always been friendly, responsive and proactive, communicated regularly by email and by phone and I have been able to feel the flat is in good hands. Recently we've had some issues with damage coming from the flat above and she has gone the extra mile to chase the managers of that property so that the damage can be repaired. I'm very grateful to her!

Katherine · 28 November 2024

★★★★★ 5/5

Trustpilot

Unfortunately I had a leak at my flat…

Unfortunately I had a leak at my flat which I let out through Dexters. Monika has been incredibly efficient in resolving this - chasing the managing agent to find the cause of the leak, following up and arranging for it to be fixed and then looking into redecoration which needs to be claimed on the buildings insurance, as well as liaising with and reassuring the tenant and keeping me informed. She has been a pleasure to deal with and I am really impressed by her efficiency, reliability and tenacity.

Mrs · 28 November 2024

★★★★★ 5/5

Google

I recently worked with Jamoy M, and I was really impressed by his professionalism and customer service. From the very beginning, he was responsive, helpful, and transparent in answering all of our questions. He took the time to understand our needs and were patient throughout the process, offering great advice and guidance on the properties we viewed. I would absolutely recommend him to anyone looking for a letting agent, as he clearly prioritize customer satisfaction and go the extra mile to ensure a smooth experience.

MM · 25 November 2024

★★★★★ 5/5

Google

I had an excellent experience with Frankie during the property search process and would highly recommend them to anyone looking for rental properties. From the very first inquiry, their team was responsive, professional, and friendly. Frankie took the time to understand my needs and helped us find a properties that matched our requirements. Frankie’s communication was top-notch, and he was always available to answer any questions I had. I also appreciated the transparency throughout, with no hidden fees or surprises. Thank you Frankie, definitely a five-star service!

Sohaib · 25 November 2024

★★★★★ 5/5

Google

Jordan was very helpful, responsive and professional in helping us negotiating with the owner and quickly getting the place we wanted within days of viewing. Dexters has an easy to follow process on referencing and contract signing as well. Would recommend it to anyone looking for professional letting agencies.

Sabrina · 8 November 2025

★★★★★ 5/5

Trustpilot

Recently I had an issue with an…

Recently I had an issue with an appliance at one of my rented properties, Nabil Subhani dealt with back and forth between his maintenance team, the tenant, the insurance company and directly with me. In all the time. Dealing with the matter, Nabil was responsive to all matters in an extremely efficient and timely way. His communication was clear and to the point and the matter was progressed efficiently despite the fact that that too many people were involved he stayed at the centre of communicating with all parties concerned.

Adnan · 28 October 2024

★★★★★ 5/5

Trustpilot

Tina was incredibly professional

Tina was incredibly professional, clear, and helpful throughout the entire process of leaving the property. She made everything straightforward and stress-free. A well-deserved 5 stars!

Whiteguitar86 · 20 May 2026

★★★★★ 5/5

Google

Jeyda was amazing. She took the time to understand exactly what we were looking for and went above and beyond to find us the perfect flat that fit all of our needs. Her knowledge of the local area and the property market us impressive, and she made the entire process smooth and stress-free. What really stood out was Jeyda’s friendly and approachable manner, making us feel comfortable and confident in every step of the way. From scheduling viewings, and negotiating terms, to handling paperwork and offering advice, she was always efficient and reliable, while empathetic. Would definitely like to work with her again.

Anca · 26 October 2024

★★★★★ 2/5

Trustpilot

Very sloppy service from Dexters

Very sloppy service from Dexters. Missing attachments to emails, forgetting to send information, incorrect information was sent.At check-in, they didn't even give us the right keys.... Sloppiness was a constant through the process....The house was very very dirty, despite it should have been professionally cleaned by contract. There was mold, dust, dead insects.... Lots of furniture was broken or not fixed. We are not sure if the landlords were informed at all at this point.Another red flag is that the agents try to lock tenants in very long contracts, a new trend with many companies. They didn't pressure as much as others, but still, they create this constant sense of urgency for the tenants.... then they disappear for days and need constant follow-ups.Do not recommend.

Ana · 24 October 2024

★★★★★ 5/5

Google

Jilka was very helpful in helping me sort malicious damage done to my flat when it was in the hands of other agents, she also advised me to use the Property Redress scheme.

Mel · 16 March 2026

★★★★★ 5/5

Google

Many thanks to Robert for his professionalism and helpful approach in refining my property search, he was attentive to my preferences and always pointed me in the right direction for top quality options

Matt · 16 March 2026

★★★★★ 5/5

Google

We had the pleasure of Tyreek help us find a rental property to move into. After our 1st option was taken he went out of his way to find us more properties to view. During one of the viewings the original property came back on the market and he quickly showed it to me. Unfortunately my partner couldn’t make the 1st viewing - due to me really liking the property Tyreek made arrangements to see the property again in the afternoon and we made an offer and it was accepted. The process was smooth and helpful and we were kept updated as it went through the checking. Great service and professionalism.

Craig · 9 October 2024

★★★★★ 5/5

Trustpilot

I have two properties being managed by…

I have two properties being managed by Dexters. The agents have been very professional and easy to work with. Sophie Sheppard has been particularly helpful. She quickly responds and efficiently handles all of the special requests I’ve made.

Dorene · 14 September 2026

★★★★★ 5/5

Trustpilot

Proactive communication and empathy

Proactive communication, empathy and transparency are three core values I have seen demonstrated at Dexters. I have rented a home through them for nearly two years, and they have stood out as property managers that actually care. Most recently, Daragh Power has impressed me with their kindness and genuine care. I had two requests of the landlord, one that would require a change to my contact, and Daragh was AMAZING at listening to my needs, understanding the time sensitivity and following up with the landlord when we didn’t receive a response right away. They could have deprioritised my concerns or have gotten upset with my persistence but instead they understood where I was coming from and really advocated for me. This is exactly what one would want from a property manager, but is something I find is rare, especially in a ‘landlord market.’ Daragh communicated professionally throughout and made the entire process stress free. I wouldn’t choose another property manager besides Dexters.

Gabriella · 24 September 2024

★★★★★ 5/5

Google

I had the pleasure of working with Edward while searching for an apartment, and I couldn’t be happier with the experience. From the very beginning, Edward was professional, attentive, and truly dedicated to finding me the perfect place. He took the time to understand exactly what I was looking for and consistently provided listings that matched my criteria. What stood out most was his patience and willingness to go the extra mile. He made the entire process stress-free, providing valuable insights and answering all my questions with expertise. Edward was always prompt in his communication, making sure I was updated at every step of the way. Thanks to his hard work, I found an apartment that I absolutely love. If you’re looking for someone who genuinely cares about your needs and delivers exceptional service, I highly recommend Edward. He truly exceeded my expectations, and I couldn’t be more grateful!

Abolfazl · 23 September 2024

★★★★★ 5/5

Google

Ms Jilka Patel was so helpful throughout the whole process. We are really appreciated on her great efforts and will use Dexters again ! With deepest thanks, from James

James · 2 April 2026

★★★★★ 5/5

Google

If it’s your first time contacting the agency, or if you're feeling a bit nervous about speaking on the phone, ask for Frankie! He is an outstanding agent, professional, friendly, and attentive. He really listens to your needs and guides you through the process without being pushy or making you feel uncomfortable. Frankie kept me regularly updated via email and phone with properties that suited my interests. I truly appreciated his help and highly recommend reaching out to him.

Shamina · 16 October 2024