Citywharf Property Investments Consultancy Limited Tower Hamlets reviews

★★★★★ 5/5

Google

Letting process: Was very quick and responsive. We dealt with Mengxin (Monchein) who approached all interactions in a personable rather than a transactional way. She replies quickly and is proactive in calling us personally to share updates throughout. (Other letting agents often involved us calling them to chase up an answer.). Note to the company: If she hasn't had a promotion or a raise in awhile, she should! The inventory is carried out by a third party and done very thoroughly. Our inventory report for a 2-bed flat was 80 pages with photos of all the existing wear-and-tear and condition before move-in. The transparency truly gives piece of mind to honest renters who don't want to worry about disputes at end of tenancy. Maintenance and repairs: Citywharf has its own property management team for repairs and maintenance. Our flat was quite old and they agreed to replace wall heaters with newer ones as well as fitting the hot water system with a timer to help energy efficiency. All in all a good experience.

J · 19 March 2026

★★★★★ 1/5

Google

Long to short, they unlawfully evicted me. There was a obvious sublet problem between current tenant and me, I visited the office and asked them to help out. And very unexpectedly, after 3days, they just came to the flat and moved all of my belongings and locked the door without any notice, which was very unlawful and unrespectful as a Human Being. My belongings has terribly destroyed and some of them were lost. They evict a person from the flat like this way. I had involved in Property&Letting for 6years, it was incredibly the most strange,unlawful behavior in my whole life. There must be obvious legal steps&legacy action regards to eviction, but they ignored. P.S. I called to one of your staff since some of my belongings are there, so you need to get my stuffs back to me well, but didn't reply me so I write the review.

Jeongseon · 16 April 2024

★★★★★ 1/5

Google

I rented a flat at west London with Citywharf. The renting process was all fine and smooth. That’s the end of the positives. The next 4 years, there has been zero help on any maintenance, each time I asked something, John just ask me to check with building maintenance. When something was not working, he also asked me to check with building maintenance. I gave up and fix everything myself without him. They take no care of tenant, only act as postbox of landlord. Many correspondence was “landlord wants this, says this, I will ask landlord, etc” It takes a week or 2 for John to reply and don’t expect to hear back if he is on leave. It felt like I am begging for response at times. When they wanted something, I.E inspection or whatsoever, it’s asap. Next morning, less than 24 hours. Pretty sure they will cite their SOP in doing things asap for landlord. But what about SOP in replying tenant? I have decided to move out after rental increase, which John asked a part time inspector to “inform” me when he comes to inspect the flat. How unprofessional the communication is. There was also a viewing arranged by Riley, which Riley DID NOT TURN UP BECAUSE IT IS AFTER 5PM…. Then why arrange the viewing? I had to open the door, and answer all the questions about the flat to the girl who is viewing the unit. I felt like I work for Citywharf then because I had to do the agent’s job! Last but not least, left the flat on the 7th Aug, John confirmed everything in place on 16th Aug and will inform Landlord to proceed with deposit refund. Chased up on 5th Sept, no response as usual. Chased up again on 19th Sept, John said ‘will help me to follow up’. Extremely unprofessional. Perhaps, maybe I don’t live at east London where most of their properties are and maybe I am not from China or not rich enough to get better service. They are just so unprofessional, unreliable after service and not fit for market here in London. Would give them zero star if given a choice. Am expecting no response from them here as they won’t care or a very defensive response, perhaps from their great employee John Zhang. Update on 5th Oct. As expected a very defensive reply and accusing me of giving a 1 star because I cannot afford the price increase. Absolutely joke of a company and people working there. Just demonstrated again how unprofessional you guys are.

Joe · 16 April 2024

★★★★★ 1/5

Google

I once rented a property managed by them. Before I moved in, the place hadn't been cleaned, it was littered with trash and grime, and the fridge stank. It was an absolutely terrible experience. It's been nearly five months since I moved out, and I still haven't received my deposit. They haven't communicated with me about it at all, and whenever I message them, they never respond. Over two thousand pounds of my money remains unrecovered, which makes me extremely angry. I need someone to resolve this issue!

Nathan · 16 December 2025

★★★★★ 5/5

Google

Me and my family recently rented a house in Barnet, and with the help of Hassan Tareque, we had a great experience, helped us with our house and any problems it had, he always was ready and willing to help me at any time, thank you to Hassan Tareque for being there and helping me with all the house repairs.

Anita · 23 November 2025

★★★★★ 1/5

Google

Biggest Scammers and Looters! I will never recommend this agency, you rather spend on a hotel! They deduct deposit amount on baseless deductions and are capable of generating fake issues and bills in order to not return back your deposit. they have eaten up 1500 £ of my deposit under the name of imaginary bills. Highly biased in favour of landlord! TDS will remain your only option! Edited for reply : How come you are charging us for repaint when you didn’t hesitate to give us the apartment without repaint. And we stayed just for 11 months! You replaced hob even though it was working and charged us and proof is in tenancy end checklist as well! And you are waiting for heating bill even after 7 months of us vacating the apartment. If this isn’t money loot, then what is!! And it’s funny you reply on reviews but not on emails and never answer calls!!

Shrutika · 9 March 2025

★★★★★ 1/5

Google

Very disappointing experience with this management company. When I moved into the apartment, it was in a very dirty condition and not properly cleaned. I had to repeatedly insist before a professional cleaning was arranged. In addition, I have been without heating in the flat for over a month during winter. The issue was reported from my first day in the property and logged in their official system. Despite numerous calls, emails, WhatsApp messages, and several technician visits, the heating is still not fixed. Communication has been poor, responses are slow, and issues are not handled with the urgency expected for basic living conditions. Temporary solutions were only offered after significant pressure. Based on my experience, I would not recommend this company to tenants looking for responsive and reliable property management.

Keren · 16 January 2026

★★★★★ 1/5

Google

I DO NOT recommend using this agency. They had a lot of turnover when I signed the lease for a flat in Kidbrooke (Maltby House), and it was not pleasant trying to get responses in a timely fashion (or at all, for that matter). The landlord refused to fix or cooperate with me about the property (and Citywharf admitted this to me! They had the worst relationship with this landlord). The company would not collect his mail, and I was stiffed for his heating bill (which my utility company paid his utility company in FULL). I have been out over £750 for it, trying desperately to get my full deposit back. Since they refused to help, I was forced to go to TDS to get it resolved. I paid my rent on time, communicated with them, and fixed things myself out of frustration. I was scammed. Lesson learned. Nothing they can say in response to this will change things, so take what they write in response (if they respond) with a grain of salt. It's funny how they respond to reviews but not their tenants when they have genuine concerns.

C · 9 February 2025

★★★★★ 1/5

Facebook

Very disappointing experience with this management company. When I moved into the apartment, it was in a very dirty condition and not properly cleaned. I had to repeatedly insist before a professional cleaning was arranged. In addition, I have been without heating in the flat for over a month during winter. The issue was reported from my first day in the property and logged in their official system. Despite numerous calls, emails, WhatsApp messages, and several technician visits, the heating is still not fixed. Communication has been poor, responses are slow, and issues are not handled with the urgency expected for basic living conditions. Temporary solutions were only offered after significant pressure. Based on my experience, I would not recommend this company to tenants looking for responsive and reliable property management.

Keren · 8 January 2026

★★★★★ 5/5

Google

Hassan went over and above with support from day one to moving on day. Its so refreshing to see someone who can get the job done and see it through. I can't thank him enough for the dedication and support

Fayth · 24 October 2025

★★★★★ 5/5

Google

I have moved into a property managed by Citywharf for about a month. My review will be similar to the other reviews, which will be in 2 folds. Sales / Rent Department: This 5-star rating is for them, very good service, friendly, and prompt to all enquires made. My agent, Monchein even went out of her way to assist me in various things including but not limited to the assistance of making sure a new sofa and mattress are in place before I move in, and chasing up on various maintenance on the property, which are not her job but the managing department's. Managing Department: I'll give them a 4-star instead of a 5. This is because they do do a proper job, but it takes various chasing ups from both me and my agent, despite the landlord had already agreed to fix the problems in the property. Basically, if you don't chase them, you won't get what you need, but if you do, you will get them after a while, and they will be properly resolved. However, be prepared to have the patience to send them a number of emails and wait for a few days, if not, weeks for a response. Conclusion: Due to the great service provided by my agent, Monchein, I am still happy and to use Citywharf currently and in the near future. However, I would strongly recommend the business owner to look into the managing department and make some improvements.

Mei · 16 December 2025

★★★★★ 5/5

Google

Thank you Monchein for your excellent support. You have demonstrated excellent communication and interpersonal skills, whereby you genuinely made the best efforts in the greatest details. Even while you were on your annual leave, you never stopped communicating and working extra hours to make the best out of situation. I would highly recommend Monchein and this company!

Rachel · 8 February 2025

★★★★★ 5/5

Google

Citywharf has been the management agency for my rental since last year. And I choose them as my rental agent this year too. Their staff are friendly and professional. They helped me to regsiter my utilities accounts ,especially Ivan who was very patient to help me a lot. I strongly recommend citywharf to everyone.

甘幸子 · 25 December 2024

★★★★★ 1/5

Google

(Initial review after leasing our new flat - May 2021) I worked with Annabelle to get my new flat in Canada Water. She was so nice and worked really hard on our behalf to get us a good agreement with our landlord which everyone is happy with. The post-sale experience has been very good so far too, as today I was visited by John from their Maintenance who wanted to check in in person to see for himself what our minor snagging issues are. We feel confident that we have finally found a responsible and friendly letting agency after some terrible experiences in the past. (Added three months into tenancy - Aug 2021) I’ve downgraded CW from 5 to 3 stars, and that feels a tad generous. Since we moved in they have been slow to respond to reports of problems in the flat, or completely ignored our emails. Only when building management company FirstPort got in touch with them did they take action on a leak issue. It’s taken three months to get a key for the balcony so we can actually secure the property. A leak we reported over two months ago is only now getting investigated after the tenants beneath us complained about water ingress. And now, after their plumbing contractor cancelled on us twice this week they have sent me an email to ask that I not “rearrange” appointments for repairs which - though reported to them months ago by us - are now suddenly “urgent.” Livid. It seems Citywharf gives a 5-star sales experience but then a 2-star after sales experience. (Added after 15 months in the property.) Getting completely blanked by the company after requesting basic repairs. No replies to emails. No communication. Their maintenance manager goes on leave for the whole of August and everything grinds to a complete halt. Unprofessional and inconsiderate. Avoid.

Andrew · 16 April 2023

★★★★★ 5/5

Google

I had an excellent experience with William from City Wharf. He was very efficient in organizing home viewings and moving forward with our offer. He accurately communicated all our requests to the landlord and helped resolve some small inventory check issues very quickly. William also went the extra mile to assist with an energy bill issue after we moved in. Truly professional and reliable service, highly recommended!

Cheuk · 23 November 2025

★★★★★ 1/5

Google

Recently had a viewing for a place who use this company and it wasn’t great. The estate agent didn’t know where the property was to begin with, and clearly didn’t communicate to the tenant we were coming as they also wasn’t made aware of our arrival. After the viewing, the estate agent didn’t know how to take the process further, but proceeded to advise “we will accept the highest bidder” which made everything extremely uncomfortable. The place itself was nice, but I opted out due to the fact they would be our estate agents!

Rose · 9 July 2025

★★★★★ 1/5

Google

If you're looking for a property with broken facilities, zero repairs, and a letting agent that selectively ignores your messages, Citywharf is the place for you! This was the first time in our lives that my roommate and I lived in a flat with a broken air conditioner. It’s seriously affected our daily lives, on hot nights, we often couldn't even fall asleep. The funniest part? Every time we reported the issue to the agent, the answer was always, “We’re arranging someone to repair it,” and sometimes they didn’t reply at all. It’s been two months and nothing has changed. Not a single repairman ever came, nor did we receive any appointment confirmation. So if you're craving the experience of being disrespected, ignored, and left to suffer through the heat, I highly recommend Citywharf! If life’s been too easy lately, rent from them and add a little misery to your day. 🙃

容昊天 · 16 April 2025

★★★★★ 2/5

Google

As a tenant, try not to choose this real estate agency to find a house. I am not a house expert, and the house I rent is expensive enough (2.4K+ pounds per month). I am just sharing my own experience: 1. They don't manage their own …

Yvan · 17 April 2025

★★★★★ 5/5

Google

The agent provides very professional service. Savanna is a very beautiful, cute, sweet lady. She is so kind and nice, and serves us with most considered terms on contract! Besides, they send every customer a large box of mooncakes, which are cute and fancy.

Dingli · 26 September 2024

★★★★★ 1/5

Google

I rent from them for 2 years. The first year had no problem, however, got a lot of negative exp in the 2nd year. I can list a few things below - They use the 6 month break contract condition to increase my rent. I had a toddler at that time, so I have no choice other than accepting. - The washing machine in my apt was broken, then first thing they did is blaming my new born. They said the machine was overloaded (wth). Later on, they agree to send me a new machine, but only after 1 month. Imaging having a new born and no washing machine for a month, and they just increased my rent. I even called them and told them directly that the only thing they care is money. - Whenever they need something from me, they sent me an email and said "ASAP". But when I response or need something from them, always take them 3-5 days or even more to response. - When I moved out, they request the professional cleaning which is not in the contract. In summary, if you are lucky and got no maintaining issue when you rent, then it is okay. However, Citywharf is the worst when you need them for anything else after-sale.

Duc · 16 April 2023

★★★★★ 5/5

Google

I am happy with Reliy' high quality service. Her attitude is friendly, and her work style is rigorous, and she explains everything and every detail in place. She will also take the initiative to mention to us the infrastructure around the house and the places that need attention, which makes me feel that Reliy is a very sincere person.

Yunzhi · 16 April 2023

★★★★★ 5/5

Google

Riley has been responsible, responsive and supportive throughout my renting experience. Not only did she ensure a smooth and swift process in offer approval and agreement organization, she also assisted me in numerous enquiries after move-in, which has immensely eased my concerns when issues arise. Would definitely recommend Riley to peers who are looking to rent!

Xiaochen · 16 April 2023

★★★★★ 1/5

Google

Had a terrible check out experience when it came to deposit release. Took them 20 days to respond to several emails i sent down and numerous calls i made. After that, they said the carpet had to be removed when a new tenant was already staying in the apartment. I had to agree to a deduction of 500 gbp from my deposit as i was financially in need lf the rest of my deposit after that 500 gbp, and the fact that i was outside UK so i couldn't really make a case also. Wouldn't recommend, absolute vultures when it came to deposit.

Arvind · 16 April 2022

★★★★★ 5/5

Google

We had a great experience with the agency and Enver, who was quick and efficient. The whole process from getting the flat up to the moving day was smooth. After the move we had a small issue with the electricity, but again Enver was quick to help and made our whole experience stress-free. We would definitely recommend this agency and are very happy!

Zelal · 16 April 2022