Trusted Agent profile
★★★★★
70 reviews across 1 platform
446 Roman Road, Bow, London, E3 5LU, Tower Hamlets E3 5LU
City Move Estate Bow Ltd's Tower Hamlets office at 446 Roman Road is rated 3.6 out of 5 across 70 reviews on 1 platform, including 70 Google reviews rated 3.6. Checked 9 October 2026.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
GoogleGreat and very professional staff especially Mr Jay. Their communication is always excellent and always responding to needs as soon as they can. Finding a property to rent in London was extremely hard for me, but city moves helped so much and helped me to find a property to rent. Highly recommend City Moves Bow Ltd, can’t go wrong with them. Always a 10/10 service.
1/5
GoogleAlthough my early encounters with City Move Estate and their staff were polite and pleasant, they ended up evicting me from my apartment without issuing the appropriate documents at the beginning of my tenancy. In addition, the hot showers in my apartment were unreliable for over a year despite multiple requests to get them fixed- when, after more than a year had passed, the shower was finally fixed up, the eviction notice came soon after. After the improper eviction they then charged me an extortionate cleaning fee. Would not recommend.
Thank you for your feedback. We are sorry to hear that you feel dissatisfied with your experience. We take such matters very seriously; however, we must strongly dispute several points raised in your review. At the start of the tenancy, all required documentation was provided in full compliance with legal requirements. Any notices served were issued in accordance with the law and following the appropriate procedures. Regarding maintenance, access was required to carry out repairs, and once access was granted, the issues were addressed. The timing of repairs and notices were entirely unrelated. It is also worth noting that you renewed your contract each year and were a tenant at this property for almost two years, indicating your initial satisfaction with the tenancy. The cleaning charge applied after the tenancy ended was based on the condition of the property and supported by inventory and checkout reports. We always aim to act fairly and professionally and regret that you feel otherwise. Should you wish to discuss this matter further, we encourage you to contact us directly so it can be reviewed in full.
5/5
GoogleExcellent customer service. As a Landlord , I find the estate agents always acting professionally and dealing with matters with due care and attention. Staff are brilliant, especially Jahangir. Very professional , I would highly recommend them!
1/5
GoogleIncompetent, overpriced and understaffed. Had a terrible experience with this agency. They use COVID as an excuse for not maintaining the property, but refuse to show the same amount of flexibility and understanding for tenants in need of reasonable communication because of COVID. If you want value for your money you should absolutely not rent accommodation through City Move. With this review I hope to warn anyone who thinks about entering into an agreement with City Move. I am using an alias because I have seen that this agency discloses information about the financial situation of former tenants to discredit their bad reviews. According to the UK GDPR (rec. 75), such information classifies as sensitive data, and a violation to protect such data counts as a violation of the individual's rights. Furthermore, as you can see in the other screenshot, they had to give themselves a high rating because their rating was too low. They'll probably come up with a predictable reply such as "We don't find your name in the records, you must have the wrong agency" or "Your review is false and dishonest". Truth is that they would do the city a big favour by closing down their business.NegativeResponsiveness, Quality, Professionalism, Value
Hi Zeppo, Our rent prices are low compared to other agency in the area. We have a dedicated team who have attended maintenance issues throughout the pandemic. We have also been very flexible with tenants during these hard times and have applied discounts to tenants who was struggling and still struggling therefore your review is actually very untrue. We have had many tenants who have been with us long term also we believe you are one of the long term tenants. We appreciate feedback and tenants experiences but we would of really appreciate if you could put your real name so we can verify your claim.
1/5
GoogleVery Poor Customer Service and Communication The customer service and communication from this company are terrible. Whenever I needed something replaced, they never answered my calls. I was forced to send messages on WhatsApp, which they rarely, if ever, replied to. Despite living in the same flat for over five years, they never visited to check or fix anything. If something broke, I had to purchase it myself. After all this, they had the audacity to charge me for cleaning and printing fees, deducting the amount from my deposit. I strongly advise against using this company. Their lack of responsibility and poor communication make them completely unreliable. I would never recommend them to anyone.
Dear Mamun, We have thoroughly checked our records and systems but could not find any information associated with your name. It appears there may have been some confusion, as we have had no correspondence with you in the capacity of an applicant, tenant, landlord, vendor, or any other role. We kindly request that you reconsider and remove your review, as it may inadvertently reflect an inaccurate representation of our company. Should you believe this is an error or if you have any further questions, please feel free to reach out. We would be happy to assist you in clarifying the matter. Thank you for your understanding and cooperation.
5/5
GoogleI rented a lovely property through City Move a couple of years ago. The landlords were so helpful and easy going and the whole office especially Jay were so lovely. Every time I had a problem I just popped in. Even a couple of years later when I have reached out for help Jay has been so helpful and responsive. Would recommend to anyone if you’re looking for a high quality and reliable renting experience! Thank youPositiveResponsiveness, Quality, Professionalism, Value
Dear Zainab, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such a positive renting experience with City Move and that Jay and the rest of the team were able to assist you in such a helpful and responsive way. It’s wonderful to know that we were able to provide you with a high-quality, reliable experience, and we truly appreciate your recommendation. We pride ourselves on maintaining strong relationships with our tenants, and your kind words reaffirm the hard work we put into ensuring satisfaction. If you ever need anything in the future, please don’t hesitate to reach out. We would be more than happy to assist again!
1/5
GoogleI have a property next to a property managed by City Move and they are total lack of management is unbearable to me even as a neighbor.. A dead tree was the issue and they have ignored it even though i and the co-op repeated wrote to them about it. the tree then collapsed, damaging my out building. They no try to deny responsibiity and want me to address the owner even though this is their mismanagement. I would advise not to let them manage your property . They are generally negligent and passive aggressive.
Thank you for letting us know of your concerns and your thoughts. We understand the frustration this has caused since your initial report, and we would like the opportunity to clarify the matter City Move Estate acts solely as a managing agent for the property in question and not as its owner. Our responsibilities are limited to managing the property on behalf of the landlord based on their instructions. When issues such as a dead tree arise, we promptly communicate these concerns to the landlord and await their direction before taking any action, as we are not authorised to proceed independently. In this instance, we regret any inconvenience caused by the timeline or decisions regarding the tree. However, the responsibility for approving or addressing such matters ultimately rests with the property owner. We have made every effort to follow up with the landlord and relay concerns raised by affected parties. Should you wish to pursue this matter further, we recommend contacting the landlord directly to address your concerns about the situation. If there are additional details or documentation you would like to share, we are happy to pass them along to the landlord on your behalf to help expedite the resolution process. We value constructive feedback and always aim to improve our services within the scope of our role. Thank you for your understanding.
5/5
GoogleJay demonstrated an exceptional level of professionalism throughout the entire process. He took the time to walk me through the property in detail and addressed all of my questions with clarity and expertise. Once I confirmed my interest in the room, he acted promptly communicating with the landlord immediately and ensuring arrangements were made for the space to be cleaned. His conduct was consistently calm, respectful, and solution-focused. I genuinely appreciate the quality of support he provided, and I would confidently recommend his services.
5/5
GoogleFantastic experience with City Estate Agents from start to finish. The team were professional, knowledgeable, and genuinely helpful throughout the whole process. Communication was clear and prompt, and they made everything feel smooth and stress-free. They really went the extra mile and I always felt in safe hands. I wouldn’t hesitate to recommend City Estate Agents to anyone looking for a reliable and trustworthy service.
4/5
GoogleGood communication and responsive to all problems we may have. Jay is extremely helpful and always super kind.
5/5
GoogleSulthanah in the office is brilliant! She dealt with me in a very professional manner Jay is also a very friendly agent.
Dear Chaka, Thank you so much for your kind words! We’re thrilled to hear that Sulthanah and Jay were able to assist you so professionally and that you had a great experience with us. Your feedback means a lot to our team, and we’ll be sure to pass along your compliments to both Sulthanah and Jay, it will make their day! If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to working with you again in the future.
1/5
GoogleI had an appointment with them through Spareroom. Even though they set up the time and schedule, no one showed up at the property, no replies on the chat page and no answering a phone call. …
Thank you for your feedback. We’re genuinely sorry to hear that you felt disappointed, and we understand how important clear communication is during the property viewing process. … More
5/5
GoogleAgents was very good and patient in addressing all my needs. I will recommend to anyone to use this company
5/5
GoogleHave used City Move to for many years and they have been truly excellent. Even keeping payments up during the covid pandemic, which says a lot. Responsive getting repairs done and feel give the personal touch, going above and beyond. Highly recommended.
5/5
GoogleFantastic service from start to finish, communication was excellent. They made finding my replacement tenant eaay and got me a really great deal all round. They even sorted out my EPC and went out of their way to ensure a smooth and easy transaction.
4/5
GoogleWhen we got screwed over by our previous rental agency, Jay and the team at City Move Estate made moving into one of their properties as easy as possible. There were a couple of problems with the property when we moved in (which is why this review is 4 starts instead of 5...) but they were remedied within 48hrs and we’re now happily settled into our new flat. All in all our experience to date with the City Move Estate team has been great.
5/5
GoogleThe best customer service I’ve come across in a long time. Aside from being friendly, professional and helpful throughout my tenancy, and being given a lovely, clean property for a fabulous price, the wonderful manager Jay kindly phoned me months after my tenancy ended about some money owed to me that I forgot to follow up on. You rarely encounter honesty such as this! I’d recommend City Move to anyone looking for an honest, efficient and trustworthy tenancy. Thanks guys! Z x
Many thanks for your feedback
5/5
GoogleVery good customer service. I was really pleased with the information which I was provided. The guy showing me around was really friendly, think his name was Dee or something. He done a great job showing me around, coming on time & giving me a tour.
1/5
GoogleTERRIBLE AGENT! I was with them for two years and they never made any repairs I requested. And they raised the rent on me by £150/m without telling the landlord and pocketed the difference! Lazy criminals, do not ever use them!
Dear Hannah, Thank you for your feedback. We are sorry to hear about your experience and take your concerns very seriously. We would like to investigate this matter further to ensure all aspects are properly addressed. Could you please provide additional details, such as the property address or any relevant correspondence? This will help us conduct a thorough review and clarify the situation. We are committed to transparency and fairness in all our dealings. If there has been any misunderstanding or miscommunication, we are eager to resolve it promptly. Please feel free to contact me directly at [email/phone number], and I will personally ensure that your concerns are addressed. Thank you for bringing this to our attention.
5/5
GoogleVery helpful and respect, response to any urgent maintenance, good cleaning service to our house, central London location in E1, every evenings I enjoy walking around the St. Katharine Docks and Tower Bridge which was only 12 minutes walk …
5/5
GoogleMr Jahangir is a good guy and very helpful too.
Dear Md, Thank you so much for your kind words about Mr. Jahangir! We're delighted to hear that you found him helpful and had a positive experience. Your feedback means a great deal to him and the entire team. If there’s anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
5/5
GoogleI was renting a flat for about 6 months and can't say a bad word - both Sulthanah and Jay are very responsive and helpful. No issues with the flat. Highly recommend!
Dear Zuzanna, Thank you so much for your kind words and recommendation! We're thrilled to hear that your experience renting with us was positive and that Sulthanah and Jay were able to assist you so effectively. Your feedback means a lot to us, and we’re glad to know the flat met your expectations without any issues. If you ever need anything in the future, please feel free to reach out, we’d love to help! Wishing you all the best, and thank you again for your support.
5/5
GoogleI have been renting my property last five years always on point with maintenance good communication the team are very knowledgeable amd friendly
5/5
GoogleI rented a room for one year from City move properties and was excellent location and for a good price. They always look after me and whenever something was not working in the house they response very quickly. I highly recommend this agency if you want tor rent a room or a flat.PositiveProfessionalism
Subject: Thank You for Your Positive Feedback Dear [Reviewer’s Name], Thank you so much for sharing your experience! We're thrilled to hear that you were happy with the location, price, and the service you received during your time renting with us. Providing quick and professional support is something we strive for, and it’s wonderful to know we met your expectations. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need assistance in the future or are looking for another property, please don't hesitate to get in touch. Wishing you all the best, and thank you again for choosing City Move
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
City Move Estate Bow Ltd's Tower Hamlets office has 70 reviews across 1 platform: 70 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
City Move Estate Bow Ltd is rated 3.6 out of 5 across all 70 reviews, and 3.6 out of 5 on Google from 70 reviews, checked 9 October 2026.
City Move Estate Bow Ltd, 446 Roman Road, Bow, London, E3 5LU, Tower Hamlets E3 5LU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.