Trusted Agent profile · Tower Hamlets
★★★★★
2,663 reviews across 2 platforms
Harbour Island, 28 Harbour Exchange Square, Canary Wharf & Docklands, London, E14 9GE, Tower Hamlets, E14 9GE
Part of Chestertons, see every office.
Chestertons's office in Tower Hamlets, at Harbour Island, is rated 4.5 out of 5 across 2,663 reviews on two platforms, including 478 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Chestertons Canary Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
1/5
GoogleAvoid at all costs!!
Hi Claire, Thank you for taking the time to leave this review. We're sorry to hear about your negative experience with Chestertons. We'd love to investigate on why you left this review, please do email socail@chestertons.co.uk with your full name, email address and further details (property address, experience etc) so we can escalate this with the appropriate team. Many thanks, Chestertons
5/5
TrustpilotMark has always been reactive and is…
Mark has always been reactive and is very reliable.
That's great to hear Marianie! Please do reach out to us in the future if you need anything. Best wishes!
5/5
TrustpilotTenants very nice people
Tenants very nice people. All lettings negotiations and letting's agreement were completed satisfactorily.
Thank you for the 5 star review :). Best wishes
1/5
GoogleI wouldn’t touch this company, treats their staff terribly, ripped me off as a landlord, said one thing did another, made it up as they went along, unprofessional to say the least
5/5
TrustpilotExcellent service all round
Excellent service all round. Really helpful and friendly, went above and beyond to accommodate our needs when moving in and out of the property, can’t recommend enough.
Thank you for sharing Charlie!
5/5
TrustpilotHad a great time dealing with Stav…
Had a great time dealing with Stav from. Chestertons who was helpful and friendly the whole way through us finding a property to rent. A pleasure.
Thank you for the five star review
5/5
TrustpilotGREAT SERVICE
5 STAR service from Bradley at Chestertons HampsteadHe made the whole experience of renting straightforward and helped to sort out any issues which cropped up.
Thank you for your review David!
5/5
TrustpilotViewing experience
Tamara Price, at Chestertons South West lettings, was very helpful! Both on the phone and via email, and finally during yesterday’s viewing, she was punctual, clear and friendly
It is excellent to hear you are so satisfied with the service provided. Your comments have been shared with Tamara.
5/5
TrustpilotVery accessible and responsive team in…
Very accessible and responsive team in Kew.
This is amazing to hear, thanks Tolga!
5/5
TrustpilotQuick rental
Stephen O'Connell rented my property quickly and has always been very helpful.
Thank you for the great review. Best wishes
5/5
TrustpilotChestertons South West Lettings - Cynthia’
So professional and helpful always so fast to reply and get back to us on the phone or email. Made a stressful move very easy - thank you
It is great to hear that Cynthia and our team were able to help make the process easy for you, as we understand it can be highly stressful at times.Thank you of the review.
5/5
TrustpilotI had a great agent Lauren Christy who helped…
I had a great agent Lauren Christy who helped me by sending many different properties and helping with my search
Thank you for sharing!
5/5
GoogleThanks to Shih-Yu we can buy a great flat, he was highly proactive and help us during the whole process
1/5
TrustpilotBad experience with one of their…
Bad experience with one of their agents, poor communication led to multiple problems once the tenancy commenced. Very little support in resolving the resulting issues.
Thank you for getting in touch .We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e. your address) which we have requested. Please accept this request so we can take action as soon as possible.
1/5
TrustpilotArrogant agency
Initial screening and referencing process is long, absurd and demeaning for the tenant, lacking any kind of empathy. The tenant has no rights whatsoever, only obligations. Avoid!
Thank you for getting in touch. We take all feedback very seriously.Therefore, please respond to our request for your additional details, so that we can locate you in our system - and follow up accordingly.
5/5
TrustpilotHappy customer
Good experience with John Lorms at Pimlico.
Thanks for the feedback Pauline, we're glad to hear that John provided you with a positive experience!
5/5
TrustpilotExcellent
Excellent. Very thorough and clear communication at all times and a very good outcome in terms of tenants; price and speed. Thank you
Thank you for taking the time to leave us such a lovely review
5/5
TrustpilotIt has been amazing working with…
It has been amazing working with Chestertons, we now have found the flat of our dreams. Thank you Chestertons for making this such a fluid experience!
We are so pleased to hear you are in your dream flat, and thank you for taking the time to leave us a review of your 5 star experience
5/5
TrustpilotGreat Experience
Very easy and quick service. Professional throughout. Karen our agent was excellent and guided us through the process smoothly.
Thank you for this lovely review Will, we are glad to hear that Karen was able to make the experience so smooth for you!
5/5
TrustpilotCharlotte Wilkinson from NW8 branch was…
Charlotte Wilkinson from NW8 branch was extremely professional and friendly and managed to sort out all issues with the tenants on and pre arrival.Great service.Thank you!
Thank you for taking the time to review your experience, we are so pleased to read how helpful Charlotte has been.
2/5
TrustpilotTerrible moving out experience. Landlord overpaid
Terrible moving out experience. Landlord certainly overpaid some work that could've been avoided had Chesterton's been more professional
Hi Alexandru, we're sorry to read this. If you could please reply to our request for additional information, we will be happy to look into this further for you.
5/5
Trustpilotprofesstional and efficient service by…
professtional and efficient service by Suzan, Brooke and Matt. The flat was let in no time, respecting my preferences.
Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Team of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. We look forward to working with you again in the future.
5/5
TrustpilotA lovely and informational experience
A lovely and informational experience. The realtor was very knowledgable (including the legal proces), helpful and paitient while guiding us through the property.
Thank you for the wonderful review!
5/5
TrustpilotThank you for your help
Had telephone conversation with Elina a couple weeks ago.Did not find what I was looking for but was treated with respect. Thanks again Laura
Thank you for the 5 stars!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Canary Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
