Trusted Agent profile · Tower Hamlets
★★★★★
2,662 reviews across 2 platforms
Harbour Island, 28 Harbour Exchange Square, Canary Wharf & Docklands, London, E14 9GE, Tower Hamlets, E14 9GE
Part of Chestertons, see every office.
Chestertons's office in Tower Hamlets, at Harbour Island, is rated 4.5 out of 5 across 2,662 reviews on two platforms, including 478 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Chestertons Canary Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from Jamie Walker to…
Excellent service from Jamie Walker to let our flat in W2. He gave us an accurate market assessment and found tenants quickly. The process from start to completion was very smooth. Highly recommended.
Thank you for your review Richard!
5/5
TrustpilotGiorgio provided outstanding service…
Giorgio provided outstanding service and was very professional. He went above and beyond to get us our dream property. Thank you Giorgio.
5/5
GoogleRyan has been very helpful and would definitely recommend him
5/5
GoogleA great Canary Wharf team that delivers year on year, David Morgan and team thank you. They take a longer term view when providing services to landlords has been my experience.
1/5
TrustpilotI wanted to submit offer for a…
I wanted to submit offer for a property, however the agent over the phone told me to put offer with other agency! I am not sure why agents need to be so arrogant with buyers this days!!
Unfortunately The Property Ombudsman Code of Practice specifies that agents ask clients to go back to the original estate agent to make their offer through them, providing it is within the first 6 months after the first agent was withdrawn from the property. Had we have taken your offer, the owner could have been liable for paying two fees, which may well have meant he not wish to sell to you. The advice given was provided in the aim of increasing your chances of success with this property. If you are interested in any other properties through us, we will gladly put forward any offers you make.
4/5
GoogleWe used Chesterton's agency last year and from the first house viewing to signing the contracts everything has been smooth and the communication very clear. Special thanks to Mr Ryan Briggs for overseeing all details until the final check-out!PositiveProfessionalism, Value
Hello Sok, Thank you for taking the time to leave this review. We passed your compliments on to Ryan and he would like to thank you for your kind words and that it was a pleasure working with you. If you need any further assistance, please do reach out to the team. Wishing you all the best!
5/5
GoogleWe would highly recommend Chestertons to everyone. Agents are nice, are always on time, and very responsive on communications. They look after the best interest of the tenant as well as the landlord and are NOT there just to make money. Hence they have long lasting relationships with both tenants and landlords. Our agent, Danielle Lisbon, was super helpful. She was patient with us while we were deciding from the various apartments she showed (All apartments were EXACTLY as per our requirements) and made our selection of the apartment and the move-in process a happy one. Thanks again Danielle and Chestertons.
5/5
TrustpilotRyan at Chestertons is an excellent…
Ryan at Chestertons is an excellent property manager. He always answers my queries swiftly and has helped solve issues. Highly recommended.
5/5
TrustpilotTamara Price at chestertons south west…
Tamara Price at chestertons south west lettings was super helpful in getting our offer accepted on a flat (even working out of ours to communicate with us and give us advice about our offer). Would highly recommend
Thank you for the five star review!
5/5
TrustpilotJust moved into a great flat in Barnes…
Just moved into a great flat in Barnes - Alex Wasey of Chestertons was super helpful - very efficient and professional.
Thank you for taking the time to leave a review, we hope you are very happy in your new home. Best wishes
5/5
TrustpilotNiema Latif
Good communication flow, good responsiveness, good results
Hi there, thank you for taking the time to leave a review for Niema. Should you need anything else, please feel free to get back in touch. Best wishes!
5/5
TrustpilotHaven’t had huge amounts of dealings…
Haven’t had huge amounts of dealings lately though everything seems to be going well. Many thanks
Thank you for the 5 stars Charlotte :)
5/5
GoogleWith extreme pleasure I rate the service received by Chestertons and most of all Long, the agent that assisted me, 5 stars! I have been renting via agencies on many occasions and I can definitely say that this has been one of the best experience. Long has supported me throughout the entire search process and helped me finding the best place in line with price and quality expectations.
1/5
TrustpilotTerrible company to work for
Terrible company to work for. Terrible / no training & horrible management who don’t support their staff.
Hi Maya, we're sorry to see you left us this rating. Training is something we pride ourselves on at Chestertons and we provide all of our employees with the support needed in order to succeed within their roles. We wish you all the best for the future, wherever your career may take you.
5/5
TrustpilotExcellent service from Vanessa
Hi Toby, thank you for your feedback, we're happy to hear you received excellent service from Vanessa. Best wishes!
1/5
GoogleTerrible service. Arranged for a valuation of my property. Called to confirm the time during the day. Then had a phone call from Chestertons 30 mins before the scheduled appointment asking for a delay to the appointment so he could be “properly prepared”. When he eventually showed up he quoted me a commission which was twice the price of everyone else in the area and seemed to have very limited knowledge of the local market.
5/5
TrustpilotMyself and my flatmates were very…
Myself and my flatmates were very impressed with Tamara Price, she was very vigilant and listened to our needs. She was very easy to talk to was fast at replying.
Thank you Jessie!
5/5
TrustpilotAndy and Dawn have been amazing
Andy and Dawn have been amazing. Very professional, thoughtful for the client and considerate. Really great service they have provided to me to secure the rental and all the paperwork after.
Thanks for the 5 star review, so pleased to hear how helpful Andy and Dawn have been!
5/5
TrustpilotTeam Chesterton's made everything so…
Team Chesterton's made everything so easy and I can't thank them enough for managing me so well too. Short term letting could have been so stressful, yet it's come and gone effortlessly.Thank youSam
Thank you for your review Sam! We are so pleased to hear how seamless your experience was.
5/5
TrustpilotGreat dealings with Tamara Price
Great dealings with Tamara Price. Easy to communicate with and made the whole process very easy. Highly recommend
Hi Robin, thank you for sharing your experience with us. We'll make sure to pass your compliments on to Tamara and the team. Best wishes!
4/5
TrustpilotYou can rely on Chestertons to deliver
Chestertons are the estate agents you can rely on - both in terms of quality properties to rent and service level the teams deliver. The teams know their stuff and are responsive.
Thank you! We are so pleased to hear this!
5/5
GoogleI have been renting via Chestertons agency for over 18 months now and I have had nothing but positive dealings with them. Ryan Briggs in particular has been extremely helpful during my tenancy and is always willing to go the extra mile when support is needed. Highly recommended.
5/5
GoogleKerl was really helpful in showing us the property and quite informative.
5/5
TrustpilotSuzan responded swiftly to all of our…
Suzan responded swiftly to all of our queries during our move-in process and was always happy to help
Dear Ollie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Canary Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
