Chestertons Canary Wharf reviews in Tower Hamlets

★★★★★ 5/5

Trustpilot

Professional and friendly!

Matt and Suzan are highly efficient, helpful, and friendly helping us go through the renting process smoothly. I would recommend Pendletons to anybody.

Emily · 1 September 2023

★★★★★ 5/5

Google

I can confirm Millie and Mollie have been a great help, in all areas regarding finding me a new tenant for my property. The communication has been great and I would recommend anyone should use them.

Stephen · 16 March 2026

★★★★★ 5/5

Trustpilot

Communication, Vibrant, and Achieving Results

In comparison with the twin agent I had to sell my one bedroom in Canary Wharf, was clear from the start the high grade of personal communication and information I get about viewing. Also the constructive advice in challenging market. The team work that they are all on top of the last developments to achieve quick and best selling price. The seriousness of keeping up with eventual buyers. Although I am not living in the UK still I had the confidence that I am still in their vibrant office I visited only once! A true sense of personal high priority matter. I definite recommend Chestertons, they have the right attitude.

Elham · 22 November 2022

★★★★★ 2/5

Trustpilot

As a Landlord we find that more than…

As a Landlord we find that more than once they have paid rent owed to us to another persons account. Instead of instantly just paying us the outstanding money owed to us, they tell us they need to talk to the person whose account the wrongly credited. This should not be relevant to us. This is their error and they need to sort it immediately.As we pay a management fee, we should be able to expect a professional service. Disappointing and inconvenient!

Diana · 22 November 2024

★★★★★ 5/5

Trustpilot

Very professional service with a sense…

Very professional service with a sense of humour. Thanks Emlyn & Leon for making our house sale run as smoothly as possible!

Martha · 23 September 2023

★★★★★ 1/5

Trustpilot

Avoid - terrible service - Chestertons Canary Wharf

Terrible experience with Chestertons in Canary Wharf whilst buying a property. Very patronising approach from the agent and lack of transparency in process of a sale around seller’s motivations where they kept changing the goal posts. Deeply disappointed- waste of time and money, will not use this agents again.

G · 5 November 2024

★★★★★ 1/5

Trustpilot

WORSE THAN HELL

This is the worst agency that's ever operated in the UK. They only care about signing the tenancy agreement, after this, you can completely forget about receiving a dignified customer experience. First of all, they are able to tell you that the property you are renting has features that you've requested (such as AirCon), assure you of this through multiple emails, and even show you the AirCons through virtual tours, in cases when you are renting from abroad. Then, when you arrive at the property and the AirCons don't work, they don't fix it even after you specified that the AirCons were a MUST to rent the property. They simply laugh at your face after signing you as a client, worst customer service EVER, simply DON'T USE THEM. They ignore your messages and your calls, and they make you feel like you don't matte after paying for everything. And when you're done with your tenancy agreement? Behold, because to get your deposit back you must be a magician. I've been trying to contact them for 2 weeks, sending e-mails, calling them, in order to obtain an expected date of my deposit return, but NO ONE ANSWERS. It's exhausting and if this message can help you to avoid all the horrible situations that my flatmate and I went through, this message was completely worth it. I work with real estate in my home country, and I've never seen such a service that tends to advertise itself like it has some sort of "standard" to only receive the most horrible of services that this market has to offer. SAVE YOUR MONEY, TIME, AND PEACE OF MIND, and AVOID THIS AGENCY AT ALL COSTS.

FED · 15 November 2022

★★★★★ 5/5

Trustpilot

Professional and efficient

Niema was professional, efficient and communicated well. Made the process very straightforward from our perspective. Thanks Niema.

Adam · 18 January 2024

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings, Zoe

Zoe was really helpful to me and my partner whilst finding our first rental property. We were quickly able to view the property we were interested in and she even helped us with price too. Everyone was really easy and smooth!

Natalia · 19 August 2021

★★★★★ 1/5

Trustpilot

No deposit return after over 2 months

The people who work here couldn't care less that we don't have our deposit back over 2 months after moving out of the property. We have had to borrow money to pay our rent at our new property and I have contacted the agency via phone and email at least twice a week since we moved out. They have confirmed there are no deductions to the deposit, but don't have any intention of releasing the money. I would strongly advise you do not use Chestertons if you are considering renting a property, they are unhelpful and completely unresponsive.

Isabel · 1 November 2022

★★★★★ 5/5

Trustpilot

It was a wonderful experience to be…

It was a wonderful experience to be helped by Akikur Rahman during my search for a new flat. Very attentive, responsive and really helps that somebody understands what you are looking for. Could not recommend enough!!

Shuhan · 12 May 2022

★★★★★ 5/5

Trustpilot

You're in good and capable hands

Suzan Salih is incredibly efficient and helpful, not to mention empathetic and appreciative of the tenants' experience.Nothing but good words to say about her

Lord · 18 July 2023

★★★★★ 5/5

Trustpilot

Tamara Price was very efficient

Tamara Price was very efficient and pleasant in my search. Knowledgeable of the area and made local cafe recommendations. Thank you!

Zuri · 4 October 2023

★★★★★ 1/5

Trustpilot

Extremely poor service

Extremely poor service. When questioned, they were poor to respond generally and when they did they were arrogant and dismissive. I engaged their services to manage my flat rental and they changed 5 agents who were supposed to be my point oif contact within the first 6 months. When I decided to change agents I asked for reassurance that they would facilitate a smooth transition. They flatly refused to do so instead stating that they would fulfil their contractual obligations. It has been the most frustrating experience that I have ever had as a Landlord. The whole idea of getting them to manage was to reduce my workload and stress yet they caused the exact opposite. If you are a small landlord, they are not interested as they are a big corporate, despite their empty reassurances otherwise. Avoid Chestertons at all costs for managing your property as it seems that ther is high staff turnover so continuity will be poor.

GD · 25 October 2022

★★★★★ 1/5

Trustpilot

Terrible experience with Chestertons Fulham…

Terrible experience with on-going property relationship with Chestertons Fulham, please avoid carrying business with this branch.Before signing a rental contract, the staff was always helpful, smiley and responsive. After signing the contract, I have been switched to a huge void, a non-responsive department that does not answer the phone (I tried calling 5 times and leaving my phone number), usually responds emails in 3 business days, and does not solve anything for tenants. In my first day of tenancy, there were 3 contractors renovating the fllor in the kitchen and I was not able to move in on my first day. It has been 4 weeks since I found out that the washing machine is completely out of service (they did not check that before securing the contract, of course), and basically there is no resolution so far. Again, please avoid this company/branch.

Antonio · 21 October 2022

★★★★★ 5/5

Trustpilot

Chestertons service

I’m letting my property through Chestertons. And Xiaoyi has been very helpful and responsive with helping managing my property.

Aurora · 16 November 2023

★★★★★ 5/5

Trustpilot

Tamara Price is amazing!

Tamara Price is amazing!!! She took the time to understand my needs and helped me find the perfect flat. 10/10. Would recommend!

Piper · 2 September 2023

★★★★★ 1/5

Trustpilot

Unskilled staff, below poor service

I used Chestertons to help find and rent my current property and their service was below poor. They failed to prepare the property prior to our move in date, despite pushing the date back to ready the flat and when we arrived to a filthy flat they were completely offline and unresponsive. In addition they offered compensation that they were not entitled to offer then informed us we were wrong to be compensated. Horrific agents and I would never use them again nor recommend them to anyone else. If you are thinking of using Chestertons, please seriously reconsider.

Emily · 16 October 2022

★★★★★ 5/5

Trustpilot

Max West was extremely helpful

Max West was extremely helpful, friendly and efficient. Thank you

Giuseppe · 24 May 2024

★★★★★ 5/5

Trustpilot

Thank you Ryan Oldham

Thank you Ryan Oldham! Your prompt service and knowledge of the rental market has been insightful and appreciated and I feel I am better informed to make a decision going forward. I will be in touch ! Best regards

Rhonda · 9 November 2021

★★★★★ 5/5

Trustpilot

Finding and securing a rented property

Trying to select and secure a rented property from an overseas location and without the ability to view, other than online, is fraught with difficulties and potential pitfalls. However, thanks to help from the team at Chestertons St Johns Wood at every step in the process, we managed to find a property that met all of our criteria and then went through the quite demanding process of identity and financial checks, eased by the help of Megan and Luana in particular. It was a friendly, efficient and first rate service from all at Chestertons.

John · 14 October 2022

★★★★★ 5/5

Trustpilot

Prompt tenany renewal

Tamara was very helpful and prompt in renewing a tenancy

Martin · 23 May 2024

★★★★★ 1/5

Trustpilot

Stay well clear of this company

Stay well clear of this company, especially the Canary wharf branch, was terrible for maintenance when ever anything went wrong , took ages to get it resolved and the building contractors they used were shocking. I moved out 1st September and now its the second week of of December and I am still trying to get my deposit back, won’t answer my emails or phone calls.

Darren · 7 December 2023

★★★★★ 5/5

Trustpilot

Sarah was very friendly and professional

Lamya · 2 August 2024