5/5
GoogleI’ve had my flat under management through Abby Homes for about 7 years. They are the most proactive, efficient and personable agency I have dealt with. Thumbs up!
Agent replied · 25 October 2024
Thank you Andrew.
Trusted Agent profile
Abby Homes reviews
★★★★★
81 reviews across 3 platforms
3 Pepper Street, London, E14 9RB, Tower Hamlets E14 9RB
Abby Homes's Tower Hamlets office at 3 Pepper Street is rated 4.4 out of 5 across 81 reviews on three platforms, including 72 Google reviews rated 4.4. Checked 9 October 2026.
Reviews
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
Google5/5
YellExcellent Customer Service
After using another agency whilst renting our home and living abroad, we found Abby Homes on the web and contacted the in trepidation. Our fears were unfounded when Mohamed Ali contacted us even though we were living in another country and took over. He arranged not only the new letting licence, the furniture we needed (as the previous tenants had absconded with it) from paint work to decoration, gas/electric/EPC certs absolutely everything at a fraction of the cost the other agency had charged us., All I can say is a very big thank you, and thank god I found you, we now have decent tenants with references and a person to look after it. Thank YOU Mo, from Sophia & Billy Reid I wouldn't hesitate to recommend you to my family and friends.
5/5
GoogleExcellent management company that I have used since 2012. The owner is very passionate about his business and customer care is excellent
Agent replied · 25 October 2024
Thank you Chetan.
5/5
GoogleVery supportive and helping in finding property Best one
Agent replied · 25 October 2024
Thank you
5/5
GoogleMo and team are diligent, responsive, personable and I've had nothing but excellent service from them on my flat managementPositiveResponsiveness, Professionalism
Agent replied · 25 October 2024
Thank you so much for your fantastic review! We're delighted to hear that you've had excellent service from Mo and the team in managing your flat. Your feedback about our diligence, responsiveness, and personable approach is greatly appreciated. We value your trust and look forward to continuing to provide you with top-notch service.
5/5
GoogleAbby homes, were helping me and they did the move fast, and they are amazing
Agent replied · 25 October 2024
Thank you
5/5
GoogleAbby homes are Amazing, they found me a tenant within one day thank you so much for all you help…
Agent replied · 25 October 2024
Thank you
1/5
GoogleNot a good agency...I'm not recomand them
Agent replied · 25 October 2024
Sorry to hear that can you tell me why. I’m the office manager?
5/5
GoogleJust taken property on from Abby Home. Great service and smooth process. Would highly recommend.
Agent replied · 25 October 2024
Thank you
5/5
GoogleGreat service from Abby Homes, always helpful and kind staff, specially Mo
Agent replied · 25 October 2024
Thank you
5/5
GoogleBest agent we have ever used. Very professional and on the ball.
Agent replied · 25 October 2024
Thank you for using Abby Homes for the last 20 years.
5/5
GoogleThey are fantastic people. Very helpful, pay attention to the customers.
Agent replied · 25 October 2024
thank you and your wife for your reviews (same as review)
5/5
YellLettings
I never write review but after the excellent service, I reserved from abby home I just had to write one.Abby home gave me great service on the letting of my property they rented my property within a week, with price I wanted, they even got me and the tenants to meet befor I agreed to anything.
1/5
GoogleUnprofessional people!
Agent replied · 25 October 2024
Sorry unprofessional for what reason?
5/5
YellA* Service
I'm not one for writing reviews but after the service I received I believe they are worthy of one! I've recently rented out my flat and cannot fault the service. Just wanted to thank both Mohammed and Shah for all of their help and advise!I would definitely recommend Abby Homes again.
5/5
YellExcellent Service
Honest and reliable agents, gained great tenants for my property. Worked with other agents which created unnecessary difficult problems to solve, whereas Abby Homes one of their agents, Mo, sorts out every problem which occurs and the costs are very cheap. I've been working alongside them for 2 years now.
5/5
GoogleGreat service
5/5
GoogleExcellent service
1/5
YellService
Worse and stupid estate agent. Very unprofessional. I wish I could rate them zero. Threatening calls and texts. I had to report to the police twice.
1/5
GoogleRating only, no written review.
Agent replied · 27 October 2025
Dear customer, Please explain why you have given us a 1 star?
5/5
GoogleExcellent service
Agent replied · 27 October 2025
Thank you
5/5
GoogleRating only, no written review.
Agent replied · 25 October 2024
Thank you
2/5
GoogleRating only, no written review.
Agent replied · 25 October 2024
"We appreciate your feedback, but we're surprised by your one-star review. Throughout your nearly two-year stay at our property, we made every effort to address any concerns or issues you may have had. Your decision to remain with us for an additional year speaks volumes about your overall satisfaction with our service. Regarding the deposit, it's important to clarify that as property managers, we're not directly responsible for holding or returning deposits. This falls under the purview of the landlord. Any delay in the return of your deposit was due to procedural requirements outlined by the landlord, which we diligently followed. We kindly request that you reconsider your review, as it inaccurately reflects our commitment to providing excellent service. If you have any further concerns, we encourage you to reach out to us directly so we can address them promptly. Your satisfaction is important to us, and we're here to assist you in any way we can."
5/5
GoogleRating only, no written review.
Agent replied · 25 October 2024
Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Abby Homes
How many reviews does Abby Homes have?
Abby Homes's Tower Hamlets office has 81 reviews across three platforms: 72 on Google, 5 on Yell, 4 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Abby Homes's rating?
Abby Homes is rated 4.4 out of 5 across all 81 reviews, and 4.4 out of 5 on Google from 72 reviews, checked 9 October 2026.
Where is Abby Homes's Tower Hamlets office?
Abby Homes, 3 Pepper Street, London, E14 9RB, Tower Hamlets E14 9RB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.