Every review we hold for the Totnes office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleHopeless parking system in Salcombe. Most of the time you cannot get data access to the parking app, even if you find a location that has WiFi 9 times out of 10 you get a message saying "something has gone wrong at our end". To add insult to injury, you have to pay for overnight parking because the all day rate only covers you until 6pm. It's no wonder many people who were regular visitors to Salcombe, don't bother anymore. Shame on you SHDC for destroying a once vibrant town. Previously SHDC used RINGO which was easy to use, and worked every time. Clearly someone on that council has received an incentive to change companies.
Linda · 25 October 2025
★★★★★ 1/5
GoogleSomeone by the name of Daniel Kerslake was on Facebook bullying people for the way they looked and I will provide screenshots of it in the email to corporate or whom ever it may concern. This is awful if that’s the type of people you hire at this company it’s a shame and will be in touch. The people here are unpleasant.
Yocelis · 16 August 2024
★★★★★ 1/5
GoogleWe pay a lot of council tax, for a pretty poor service in return.
Has taken them years to sort out the refuse collection, but they are getting there. Unfortunately there is no service when I comes to bin collection, a shoebox on top of my cardboard recycling box was just thrown on the floor when the operator was stood next to the cardboard box section of the truck, he wouldn’t put it in, a rule south hams have made. I get it for piles of waste but come on, we pay over the odds for all of our services and this is what we get in return? Not great service and totally unhelpful in a world where we all need to help each other out.
Nick · 24 April 2025
★★★★★ 1/5
GoogleOur Grey bin needs replacing as one of the lid hinges has cracked. Attempting to contact SHDC recycling is proving a nightmare as the webpage where you are supposed to be able to order replacement bins is only open early mornings for a very short time. Question...why is this.? South Hams Council say they are working hard to improve this but they are clearly not.
Kelvin · 2 August 2025
★★★★★ 1/5
GoogleI just received the most unfair parking ticket. I parked my car within the lateral lines, but a little bit over the rear line. It did not matter, because there was no footpath behind the car, nor there was any other parking space. But that was enough for an overly zealous traffic officer to award me with a GBP 25 fine. I just paid it, as I don't have the energy to fight these guys, but I will think twice before I visit Totnes again and bring business to the local shops.
Nico · 24 December 2024
★★★★★ 5/5
GoogleA BIG shout out to Anna in the cleaning team :)
We work down at Steamer Quay Road and you know when Anna has cleaned the toilet blocks. Amazing effort 100% and a huge thanks. Always spotless when she has been on shift.
Mat · 12 April 2024
★★★★★ 1/5
GooglePostal vote chaos ! Council staff had lack of understanding and were really unhelpful given I applied in good time, giving plenty of notice as going on holiday. Had to drive 30 miles to get my postal voting form on Friday afternoon only to find out from receptionist that they have been issuing duplicate forms all week and I’m a disabled person,
Russ · 24 December 2024
★★★★★ 1/5
GoogleThere doesn’t appear to be any other way to express publicly how useless south hams waste and recycling has become. Constant missed collections, total cancellation of green waste for months and probably never to return! Reporting non-collections doesn’t make any difference and they don’t have the courtesy to even respond or offer an excuse for not turning up to collect . It’s a pity I can’t give a minus score for south hams waste & recycling as it definitely doesn’t deserve a plus score.
Those responsible for this so called ‘service’ should be holding their heads in shame. All we hear in the local press is excuse after excuse from councillors, who clearly are not holding their council officers to account. If a private sector business operated like south hams council waste services, it wouldn’t have any customers left to rip off. So why does south hams think it’s okay to treat its customers so appallingly.
You need to start to get your act together SOUTH HAMS DISTRICT COUNCIL WASTE SERVICE!
Ed · 21 June 2022
★★★★★ 1/5
GoogleHaving received a number of council tax bills with varying anounts of inexplicable information and debits I e mailed the council requesting an explanation I have not received a reply. I have attempted to phone them with same query only to be told you are 19th in the queue, you are 14th in the queue. I thought after the 2012 fiasco of attempting to incorporate with West Devon was abandoned after spending excessive amounts of tax payers money things could not get worse. I was wrong. We now have the recycling fiasco over which no-one has resigned and a telephone service which is prepared to keep residents waiting for hours. Why people vote for this shambles is beyond me yet they do when they have the opportunity.
Michael · 21 June 2022
★★★★★ 1/5
GoogleI have lived several places in England and abroad. South Hams council is the most inefficient, deceptive local authority I have ever encountered. They need to learn they are public servants . Thank God I don't pay them any council tax!!!
Terrence · 21 June 2020
★★★★★ 1/5
GoogleI just want to order a new recycling sack and the system in place is you have to select a slot first thing in the morning before they all go?!
Diane · 10 March 2025
★★★★★ 1/5
GoogleFirst day on holiday I received a parking ticket for parking in the Mayors Avenue car park in Dartmouth where I believed I had a permit to do so, even the car park entry sign matched up to the parking permit. As it turned out I should have parked in the public car park directly next door that didn't have a car park entry sign but too was called Mayors Avenue car park.
Come on South Hams District Council, people are not psychic put a sign on it!
Brian · 22 June 2018
★★★★★ 1/5
Google*** I DO NOT SUPPOSE THE REVIEWS ARE READ!***
Everything that is put out for recycling ends up going to be incinerator to burn to create e ENERGY. THERE ARE NATURAL RESOURCES FOR THAT PURPOSE,; the wind, …
Michael · 16 April 2024
★★★★★ 1/5
GoogleI've been trying to get bins delivered eted for almost a year..No bins. And I'm told i cant collect them. They reduced me to tears. Completely incompetent.
Vicky · 15 August 2024
★★★★★ 1/5
GoogleSHDC have just introduced a new recycling scheme - they should be congratulated for such POOR SERVICE. Our recycling was collected 4 days late, the staff made sure everyone in our street was woken on a Sunday morning, they broke our new recycling container and spread paper, cardboard, tins etc. across our street in Kingsbridge. Well done SHDC - "South Hams Does-it-again Council"....
Toby · 21 June 2021
★★★★★ 1/5
GoogleI pay a large and rapidly increasing amount of money for a few services that were poor when I first moved here 11 years ago and have got progressively worse, if they still exist. As far as I am concerned this Council is not fit for purpose.
Robert · 16 April 2023
★★★★★ 1/5
GoogleI’d give a zero if possible. Two years ago the Council allocated our money for five extra recycling containers which they expect us to store. Not only does this create a messy bin strewn town two years on only a co-mingled recycling service …
Diane · 16 April 2023
★★★★★ 1/5
GoogleSouth hams should be more like south scam council the way the planning officers don't do there jobs right and con you out of money and the way they all closed together to cover things up they have done wrong why should they get away with it I'm sure im not the only one now the original planning officer lies
Roger · 21 June 2020
★★★★★ 1/5
GoogleThey need to attract some fresh thinkers into the Council, as they seem very out of their collective depths with many areas of service we all pay for and don't get. In the latest council meeting one of the councillors described themselves as 'Rabbits in Headlights' spot on ...
Dave · 21 June 2022
★★★★★ 1/5
GoogleInept, faceless unnacountable organistation full of it's own self importance where every one is a specialist ? Millions of ratepayers money blown on a new recycling system that has ended in no collections and chaos for the community. A white elephant of huge proportions that delivers less than before.
John · 21 June 2022
★★★★★ 1/5
GoogleNot sure why I must pay thousands of pounds when there is zero service or benefit. Garbage remains piled up for several weeks at our apartment building. I live in Totnes but have to pay exorbitant prices for parking. The streets themsekves aren't kept clean. Pointless council.
Kimberly · 21 June 2022
★★★★★ 1/5
GoogleI only put one star as the wasnt any minus options, I have just waited 45mins to get through rinsed all the credit on my phone, considering the amount of money the council recieves for rubbish services, they could at least make more operators available. Very dissappointed
Leigh · 21 June 2022
★★★★★ 1/5
GoogleWorst excuse of a service possible. We own a business and throughout the months we have been closed due to this 'pandemic' have had to battle so hard to get what we're due financially. They deliberately make it hard in the hope that you give up altogether and leave it. Not good.
Shantaram007 · 21 June 2021
★★★★★ 1/5
GoogleAppalling bin service collection . As soon as a new recycling scheme was introduced the service went downhill . We do our bit about time the council did the same. Not emptying peoples bins is unacceptable !
Tessa · 16 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
