Every review we hold for the Torbay office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently bought a property in Torquay as part of our relocation. From the very first viewing with Lisa nothing was too much trouble. Communication throughout was absolutely perfect. During the whole house buying process we unfortunately had a very long chain which of course can sometimes cause problems. Lisa went above and beyond to make sure everything happened within the chain when it should whilst all other professionals in the process sat back and I'm sure without Lisa's tenacity we would still be waiting now! Highly recommend Lisa at Haarer And Motts for all your house buying and selling requirement.
Jon · 26 May 2024
Agent replied · 24 October 2024
Thank you so much Jon for your lovely review. We got there in the end... albeit a little older & a lot greyer! Wishing you and your lovely family a long and happy life here in the bay. Lisa 😊 …
★★★★★ 5/5
GoogleI've been dealing with Lisa and her team for over 15 year's, their industry experience and knowledge is second to none, especially when it comes to the more unique complex property matters. Over the years they have sold and sourced properties from Cornwall to Wiltshire for us always achieving a significantly better outcome than anticipated. Thank you for all your hard work and amazing results over the past 15 years long may that continue 🙏
Samantha · 26 May 2024
Agent replied · 24 October 2024
Thank you so much for your review. It is and always will be a pleasure to work with you. Warmest regards, Lisa
★★★★★ 1/5
GoogleThough they have lower rates than most other estate agents it shows in their work. They failed every year to do inspections on my property, and they failed to keep up with all required Certifications such as a gas safety certificate.
They can't keep an ounce of organisation within their office and they have had such a high turn over of staff in the last few years that I don't think anyone working there now knows a thing from before they all started last week.
These guys are honestly lucky they leave their tenants alone for the most part because if they didn’t they'd be facing some serious backlash for all the problems they create and refuse to solve.
Hugo · 22 November 2024
Agent replied · 24 October 2024
Blimey Hugo. I really do not know where this has come from. I'd welcome knowing who you are so that I can reply properly and look in to your quite damning comments.
I'm unsure what a high turnover of staff is these days. The shortest period anyone has worked for me is just over a year, she left because she was tired of the abuse we as agents get. My team have been with me for almost 3 years now. One of them has file compliance as part of her job, which she takes very seriously.
If you were, as you state, a landlord of ours, I'd recognise your name, but I don't.
Please contact my office so that I can look in to your accusations.
Many thanks, Lisa
P.S. for anyone who's got as far as reading this part, this review has made me feel physically sick. We all do the best we possibly can, unfortunately, things like this make us wonder where the world has gone so wrong for someone to be so cruel 😓
★★★★★ 5/5
GoogleLisa and team wereso helpful and made the while awkward experience of finding a property to rent, much easier that I have ever found before. A massive 5 stars
Matthew · 21 October 2025
★★★★★ 5/5
YellCharlie B
I have been renting through haarer and motts for the last 2 & half years they have been nothing but helpful and professional the whole time. Always on the end of the phone when needed, sorting any problems out straight away with no delay ( not that there has been many 👍) Rent has been affordable.Staff are friendly.The team are easy to contact and approachable. The staff have always been happy to help and very bubbly.All I can say is don’t change, you are all wonderful 🙏 - it’s not often you see this anymore definitely not in the difficult times we live in. I would highly recommend using Haarer & Motts⭐️⭐️⭐️⭐️⭐️
CharlieB-27075617 · 6 September 2023
★★★★★ 5/5
GoogleWe have used the services of H&M for the last 6 years and can honestly say they have been professional, helpfull and the paperwork spot on!.
We are retiring as Landlords and would like to thank Lisa and her team for the help over the years, Well done.
Peter · 25 October 2022
Agent replied · 24 October 2024
Thank you so much Mr Hewitt for your kind words.
★★★★★ 1/5
GoogleStarted well with promising as per contract to look after our property. We were appalled finding our property so badly neglected by the tenant's that is took 4.5 days for a professional company to deep clean, this was apart from the damage caused. Stay clear, agents in denial they did anything wrong.
You failed to carry out your inspections properly. Our house was left in a disgusting state. You are in denial. We should have been compensated, had some of our fees paid to you returned, we paid you to do a job and you did not it.
Sharon · 25 October 2023
Agent replied · 24 October 2024
Dear Mr & Mrs Nicholson. It saddens me to read this review considering the lengths that I went to in order to realise your wish to sell your house. After you gave notice to the tenants and asked us to sell the house, which we did, deductions were made from the deposit and the property cleaned and made good after the tenants departure. As agents, we cannot be held responsible for tenants cleanliness, but we are able to facilitate deductions to cover such things. Throughout the sale process, as requested, I arranged clearing and cleaning, also visited the property weekly and provided you with photo and video evidence. I wish you well in your future.
★★★★★ 1/5
GoogleVery bad letting agency
We called up asking for a house viewing at a house in kingskerswell and they said they would call us when they were going to do viewing and said they would get back to us. A few weeks went by with no call or anything so I looked on Zoopla and it said let agreed.
They could of at least let us know :/
Shannon · 26 April 2024
Agent replied · 24 October 2024
Good afternoon Shannon. I'm sorry you felt the need to leave a 1 star review because we were not able to get in touch with you. We tried to call all enquiries, unfortunately, we are unable to keep calling when there is no answer. Regards, Lisa
★★★★★ 5/5
GoogleThe ladies at Haarer & Motts are great. I have been a tenant for 9 years and they have always sorted things out, helped me with any problems and always got any jobs completed. They use/work with local contractors and they are great as well. No job is too small. They all have looked after me really well as a tenant. Thank you so much.
Laura · 26 May 2024
Agent replied · 24 October 2024
Thank you so much Laura. This is lovely to hear. Warmest regards, Lisa
★★★★★ 5/5
GoogleThe purchase of this property was far from easy through no fault of Lisa but at all stages she was understanding helpful and recognised our situation by supporting and maintaining dialogue between all parties right up to the point of completion.
She started as the vendors agent and has now become a friend I would recomend her and the company for their diligence and professionalism
JOHN · 22 March 2024
Agent replied · 24 October 2024
Thank you John for your lovely comments. It has been a pleasure :)
★★★★★ 5/5
GoogleWe had an issue with with a locked door to energy meter cupboard ..as a tenant I informed the rental agency and it's been sorted very quickly and efficiently...thankyou steph panic over !! 😀 …
Rosie · 8 June 2025
Agent replied · 8 July 2025
Thank you so much for your lovely review. I've passed this over to Stéph 😊 …
★★★★★ 5/5
GoogleAbsolutely fantastic agency! Lisa's brilliant if there's a problem I ring her and it's sorted within a couple of hours. Very friendly serviced and feel valued as a tenant. Highly recommend to anyone, especially to someone like me that's having their first place everything was so easy and friendly!!!!!!
Wodsyd · 22 November 2024
Agent replied · 10 December 2024
Thank you so much for your review. These honest reviews from our tenants are really important to us.
★★★★★ 5/5
GoogleLisa and her team are thorough and dedicated and care about their landlords and tenants equally. highly recommend them .
Janice · 25 October 2023
Agent replied · 24 October 2024
Thank you Janice, I will pass this on to the girls 🙂 …
★★★★★ 5/5
GoogleLisa and her team are amazing, nothing is too much trouble and they go above and beyond their duty.
Angela · 25 October 2023
Agent replied · 24 October 2024
Thank you very much Angela. We do try :)
★★★★★ 5/5
GoogleI have been letting property through Haarer & Motts for many years and have always found them to be friendly, approachable and realistic. Lisa & Steph are fantastic with a common sense approach to tenants and a can do attitude.
Roy · 22 March 2024
Agent replied · 24 October 2024
Thank you so much Roy for your lovely review. It really is appreciated. Warmest regards, Lisa
★★★★★ 5/5
GoogleWe were extremely impressed with Lisa at Haarer and Motts. She went above and beyond for us to progress our sale and we would highly recommend Haarer and Motts.
Paul · 25 October 2023
Agent replied · 24 October 2024
Thank you so much Paul. And thank you for working with me 😊 …
★★★★★ 5/5
GoogleExtremely helpful and professional staff team, who are very much focused on the human element of buying, selling and letting. I have not had the best experience of late with agents, but Haarer & Motts have turned that around.
Julie · 25 October 2022
Agent replied · 24 October 2024
Thank you Julie for your kind words. It has been a pleasure dealing with you
★★★★★ 5/5
YellAmazing agents
Lisa and her team are amazing, what a refreshing agent, you wont be disappointed.
AngelaD-2625 · 23 June 2023
★★★★★ 5/5
GoogleGood estate agents , we work with a few agents across Somerset and Devon and can definitely recommend the team here.
On point, care about what they are doing and do what they say.
Well done!
Simon · 25 October 2022
Agent replied · 24 October 2024
Thank you Simon for your review. It is very much appreciated
★★★★★ 5/5
GoogleFrom the moment I entered the Estate Agents they made me feel at ease, they went so far out of there way to help me I wouldn't of been able to get the property i am in if it wasn't for the staff, since then i have contacted them a couple of times for different reasons and they have helped so much with what every i have needed. I personally want to thank you all for being so friendly and helpful.
Jay · 26 October 2018
★★★★★ 1/5
GoogleHaarer & Motts customer service is absolutely disgusting. I made a basic enquiry about a house they are marketing today and was dealt with in an extreamly off hand and rude way. Having looked at their website and branding I wasn't expecting a particularly high level of communicative ability but they really exceeded my expectations.
Do yourself a favour, if you are thinking about selling a house, instruct another agent. These guys will drive away potential buyers like me and COST YOU THOUSANDS!
Stuart · 26 October 2018
★★★★★ 5/5
GoogleHaarer and Mott have looked after our rental properties since 2012. We are well satisfied with their service.
Annette · 25 October 2023
Agent replied · 24 October 2024
Thank you Annette. As always it is a pleasure. Kindest regards, Lisa
★★★★★ 4/5
GoogleIts one the good real estate agent in Torquay
Hari · 22 March 2024
Agent replied · 24 October 2024
Thank you Hari for your kind review. Warm regards, Lisa
★★★★★ 5/5
GoogleLovely professional women..very helpful very patient...in our case they did almost impossible to get us our house...and the most important they listened and wanted to help....😊🙌 …
Monika · 25 October 2022
Agent replied · 24 October 2024
Thank you Monika for your lovely review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
