Trusted Agent profile · Torbay
★★★★★
1,837 reviews across 2 platforms
51 Hyde Road, Paignton, TQ4 5BP, Torbay, TQ4 5BP
Connells's office in Torbay, at 51 Hyde Road, is rated 2.3 out of 5 across 1,837 reviews on two platforms, including 240 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Connells Paignton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Torbay.
Every review we hold for the Torbay office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent and professional
Chose to go with connells to sell my mother's property, a decision that I would make again in a flash, they priced it realistically and the write up, photos and videos were accurate. Connells were very professional and kept us updated from start to finish, they dealt with all quieres promptly. Mark, lavinia and libby your all stars. (especially libby who done alot of running round and phonecall) Thank you.
1/5
TrustpilotIncredibly Poor Service Ethics
I would not recommend selling your property with this estate agent. We had a very poor experience wanting to genuinely purchase a property they were marketing... We had to push for our offer to be submitted to the sellers after declaring we didn't need to use their mortgage services. We had an improved offer accepted by the sellers, we were then pitched their conveying service, but we kindly declined, we were expecting an sales memorandum but instead the offer was discarded for reasons unknown and their phone just rings out.. We decided to move on and had a offer accepted on another property with another agent and the process was seamless
1/5
Trustpilot- Unreliable communication
1/5
TrustpilotOne mistake after the next..
Moving is a stressful enough experience without having your agent tell you at three months in that your buyer has pulled out, putting your property back on the market, re-selling it for more, then telling you it was another property nearby that the original buyer actually pulled out of. Don't even go there!
5/5
GoogleLauren was great at showing us 2 properties and really went out of her way to make sure we were safe and comfortable. She was so friendly and very personable. It definitely made me want to buy a house from Connells. Great Job LaurenPositiveResponsiveness, Quality, Professionalism
5/5
GoogleLauren Mitchell was the agent who told us about the property we now live in. We received a first class service from beginning to end and would highly recommend them to anyone looking at moving to this area.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS - BUYER AND SELLER BEWAREThis company is focused on one thing, their commission. They do the minimum they can to maximise their commission. EVEN CONVINCING THE SELLER TO RELIST THE PROPERTY WHEN ALL PARTIES ARE READY TO EXCHANGE AND ARE ONLY AWAITING PROBATE! They only let people who are registered with their broker offer. So, two sets of £699 (!!!!! application fee when other brokers are free!!!!), use their packs (twice the price than through lawyers), and services. They are incompetent, slow and completely unresponsive.
2/5
TrustpilotBeware what you sign when handed the contract regarding their FEE
The only reason we chose Connells was because they said they will charge 1% fee from the selling price. I signed the contract with them for this but they took the 1% from the “supposed” selling price which was considerably higher, than the actual price we sold! It also took them almost 2 years to sell! When I asked for the refund, they just delayed the answer & didn’t reply to emails until it was too late, as completion happened.
1/5
TrustpilotCommunication
Not communicating well and not answering emails.
1/5
TrustpilotIf there less than one star definitely…
If there less than one star definitely i would put. I haven’t seen such a horrible estate agency like them. When i moved to the property their employee make me sign the contract and promised me that he was going to give the kay at the second day but he didn’t answer my calls because was Sunday and the big problem my stuff were in the street because I thought he would give the kay another surprise that the previous tent where i suppose to move was still there so I beg him to leave my stuff in the garden and i went back to my previous property and slept on the floor because I had no furniture the second day he gave me the kay I found the property full of rubbish and many problems there then they keep waiting until 3 months to fixed them. My second problem since last year i have neighbour on the top and they do business (illegal) at their property so they make a lot of noise and they don’t care I have recorded the noise and sent them to Connells they reply after 50 days and said please contact the management 😂 i am stuck at this horrible property because I am student and landlords don’t accept STUDENT I am living in a nightmare everyday because of them I hope government close their offices i am crying everyday i feel so stress
5/5
GoogleLeigh was absolutely amazing finding our new rental home for us! Help us out so much. Thank you so much to yourself and the team we couldn’t be more great full ! Lots of love Louise xPositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAvoid at all costs if you value your…
Avoid at all costs if you value your mental health!! Connells failed in their legal duty to inform us fully about our buyers position to proceed which led us to accept an offer from someone with a complicated chain, leading to stressful delays. They failed to keep us informed on progress and when contacted for an update, calls were frequently not returned. The service was so poor, our buyer regularly contacted us to find out if we knew what was happening with their chain! Despite making a formal complaint outlining their numerous failings, Connells would not accept any of their shortcomings. A disaster from beginning to end. Should anyone be unfortunate enough to use this company, the best advice is if you speak to them follow the conversation up with an email to ensure a written record of everything they say or do because their staff have difficulty in recalling anything discussed verbally.
1/5
TrustpilotThis parasitic vile company put my…
This parasitic vile company(high wycombe) put my house on the market without my knowledge or say so. I have done my research to find out on record that via Hurst, jnp and others in the vicinity have all had customers complain about the exact same thing done to them. Needless to say I'm coming to close you down. All the way to the top!.
1/5
GooglePosting on my partners account my name is Bethany davis, this branch along with another is awfully managed and very unprofessional, told me if I confirm an annual income for a guarantor I would be given a viewing and rang up to confirm the annual income and got told that I have to wait till they confirm more viewings slots i questioned this with a response of that they did not say this to me and I was disrespecting them I feel I was lie to so they could try and get me in the door they wanted me to confirm a figure so they could get me on the list and then they strung me along promised me a viewing then to tell me that there was no viewings to give me until such a time the gentleman or the woman as I’m not sure who I spoke to As the voice is very difficult to make out was very rude accuse me of being disrespectful when actually I felt it was that women or man who was being disrespectful and lying. Waste of my time!
1/5
GooglePressured into signing a modern day auction before I was ready to go on the market, in February agent left, finally got someone out in June to take pictures, no explanation of the process or various options discussed or offered. No internal pictures put on adverts I have to push for this. Only 1 viewing. Didn't return calls or emails. No communication whatsoever, just got the impression they were nit interested in selling my property. Tried to get me to drop my price when ut was the auction that was putting people off not the price. Had several other agent value and all said they could sell my property at the price I needed no problem. Awful experience from start to finish
1/5
GoogleNot happy at all with the service from this agent. Please make sure that from the first contact with them you are asking the right questions. We (me and my son) were told the property had a 999 year lease, it turned out to be 67 years. We waited patiently for 8 months with minimal contact (all one way by us). The mortgage advisor, a nice chap cost about £500 for a life time membership (beware get your own) managed to get a mortgage offer which ran out in November, turned out it was useless due to the lease term situation. I wont comment on premier property lawyers also under Connells (I would also suggest finding a local conveyencer). The thing is you expect these people to be honest and communicate the truth. When I told Jenny at Connells Paignton today that we were pulling out, she said "thats ok we can put it back on the market for more money" she also explained that the situation with the lease was almost resolved. So why was this not communicated ?...When I said that we were told in the begining that the lease was 999 years, she said "on completion" Oh dear another loop hole in estate agent communication jargon...there is more to this but I want to enjoy my day and look to the future, goodbye Connells
5/5
GoogleSo far so good! Tanita came to view my property and went through the renting process, their charges and what to expect. Their management fees are more than reasonable and what she managed to get for my property was more than expected. I advised what other estate agents had priced it at and she said that would be giving it alway. She was obviously right as it was snapped up within a week! Leigh in the office kept me in the loop with all the people booked in to view my property, the feedback etc. When the tenants put in an offer he was quick to send over the references and all other info. Leigh has always been at the other end of the phone answering any questions I’ve had and guiding me through it all. I will absolutely be using them again for my future rental properties.
1/5
TrustpilotWARNING !!!!!!!!!!!!!
When I saw all the other thousands of negative reviews about this abysmal company, I was relieved to know I was not the only one! They are beyond corrupt, an absolute joke. Unprofessional, rude, frauds and liars. I have had so many issues with them its unbelievable. They lied to Scottish Power when we moved in our rented property and we ended up having a warrant against us for S.P to remove our meter, S.P then stated they have taken the property and estate agents to court for failure to provide them with an update of tenancy and paying the arrears. When I then told S.P that we are with Connells estate agents he LAUGHED and said word for word "sorry I'm not laughing at you I promise I'm just laughing because so many tenants have named Connells, theyre known for this, If I was you I'd sue them and give them a world of sh**. This is not your debt its theirs." When I then informed Connells, there response was absolutely disgusting. I warn everyone to STAY AWAY from this agency no matter what. And so many of my colleagues, friends of friends, and neighbours have said the same - word of mouth is crucial. As are the thousands of other complaints about this AWFUL corrupt disgusting agency.
5/5
TrustpilotGreat communication, professionalism and intelligence.
Anastasija was very thorough, correct and quick to understand the requirement. Her range of options were just what I'd hoped for and even better too in that she presented an innovative shorter-term plan for me which was a better bargain longer-term. Thank you.Great communication, professionalism and intelligence. Human too!
1/5
TrustpilotI thought Initially that Connells is…
I thought Initially that Connells is right place for letting, but after letting they continously disturbed us with Sales and Letting related before 3 months of the contract, even though we say we are not available pushing us that we need to be in home as they already booked without taking prior confirmation. After contract they send us that it is worst report and saying that we damaged whole property which is already damaged in pieces that's why no one buy or let. One of the Representative said that we are staying in the property more than the occupants and said that we are like labours lot of rude talk and defaming others. Just talking in a way that they are staying in the home everyday and observing when we are in contract. I am least bother about Tenancy deposit because i can donate for this beggars.
1/5
TrustpilotWorst letting agency you can deal with…
This is one of the worst letting companies you can deal with. They are frauds, liars and unprofessional. They lied to me when renting my property, kept the money paid by the tenants for a month in their accounts to gain profit on it and kept lying to me about releasing the money. I called them several times to cancel the management and they kept lying about it and manipulating to keep taking the management fees and not to return any penny. They have no manners and respond after days and days of emailing them. No cross communication and they asking same questions.
1/5
TrustpilotWorst service ever
Worst service ever, i have seen there ad their move in date was 17 sept 2022 i submit my initial booking amount £161 on 15 september, when i came from abroad they said no its not ready yet someone is already living in that apartment and will move in 4 days, after that their estate agent Terri Ann and branch manager told me you have to submit guarantor's Employement contract, pay slips, source of income, financial statements, passport, and also they told me to fill homelet's forms, i did it on time, then they asked for guarantors employers details and we gave them, Now today on 30 Sept 2022 Terri and Branch Manager told me your referencing in not done so if you pay extra £800 to landlord then she can let you in otherwise they will move with another party and we will not able to return your initial deposit, but they didn't tell me this during whole process, and i'm living in Hotel from 12 days bcz i dont have anywhere to stay, they are very cheap and unprofessional,
1/5
TrustpilotThe reason estate agents have a poor reputation
Unprofessional, look elsewhere. Hard to explain how utterly useless Connells were when marketing and showing our property. We did all the work, we had to chase the agent for feedback following viewings and prompt them to speak to those who had viewed the property but not commented. Agents knew nothing about the schools in the local area when questioned by those viewing despite our property being marketed as a home suitable for families. Conells had no plan at the start and seemed to rely on the house selling itself in a strong market, this caught them out when it became evident that they had massively overestimated the property value. We made multiple price reductions only for Connells to tell us that this is what they would have advised! In the end we took the house off of the market having wasted the summer as we just didn’t want to deal with them any more. They did ask for feedback after we pulled the property and I gave them an honest and fact-based assessment of their performance, their response - a letter warning me that I’m tied into a contract with them and if I sell the property before it expires then I have to pay them thousands of pounds in fees! Connells give estate agents a bad name, think carefully before using them and if you do then make sure they provide a detailed plan for selling your property as well as ensuring they know your local market and neighbourhood.
5/5
TrustpilotExcellent experience
Excellent experience. Arrived promptly, inspected property thoroughly. Polite, courteous and kept to the allotted time slot.
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Tell us what you need and we'll put you in touch. Connells Paignton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Torbay.
