Trusted Agent profile · Torbay
★★★★★
1,837 reviews across 2 platforms
51 Hyde Road, Paignton, TQ4 5BP, Torbay, TQ4 5BP
Connells's office in Torbay, at 51 Hyde Road, is rated 2.3 out of 5 across 1,837 reviews on two platforms, including 240 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Connells Paignton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Torbay.
Every review we hold for the Torbay office, from every platform, shown as written. First names only.
1/5
TrustpilotHorriffic
Already left a review titled horrific a month back. I chased repairs again this morning. They waited until 1729 and sent a email with a fake business qoute for 900 pound and tried to blame me for repairs. Truth is if they fixed bathroom wen reported in 2017 the issues would not have hapoened. They waited til they went home to send email so i couldnt discuss. Awful awful company.
5/5
TrustpilotConnells wolverhampton Jenny Turner mortgage advisor
We were recommended to lady called Jenny Turner at the wolverhampton branch of Connells for mortgage advice, by a friend of ours. We can honestly say this woman is an expert in her field. Within 2 weeks of our meeting we had a morgage offer and a week later our keys to our new home. The process was completely seamless and only having two 1hr appointments. She made sure we came fully prepared to each meeting, to make the process simple and smooth. We just cannot get over how straight forward she made it. Having been through this process before, with weeks of waiting and endless paperwork being posted backwards and forwards, this was a breath of fresh air. This lady is an absolute expert in her field and knowledge of the industry is second to none. She is an absolute asset to Connells. And we will most Deffinatley be going back to her when our two year rate is up. I will most Deffinatley recommending Jenny Turner to my friends. Thank you Jenny xxx
1/5
TrustpilotThe agents in Westbrom are bullish and…
The agents in Westbrom are bullish and racists. The agents are conniving with landlords to confiscate your deposit. Aarif threatened my wife when we terminated our rent contract in B20. Connells West Brom is still holding my £1600 deposit.
1/5
TrustpilotDisappointed & Disgusted
We brought our house in 2014 and after 2 years and a complete refurbishment and have spent £45k+ we put our house back on the market with Connells, ( BIG MISTAKE ) we were advised to go out and look for something else as was told ours wouldn't be on the market long, we found another property.After 6 weeks will no viewings at all my mother rang the branch as a mystery shopper just so I could have some feedback, to my horror within the first 30 seconds of the phone call it was all negatives she was told it was a mid terrace it's a semi, it's an ex local authority it's very isolated and has a restriction.After this we have since put in a complaint and have gone through the correct procedure of a 15 day return with no result, we have asked to speak to the area manager Paul Edginton with no reply and today have asked to speak to the regional manager Stephen Shipley again with no reply, my husband spoke to Patricia Judge who then began to bully and laugh at my husband on the phone today with again very unprofessional we are now on week 11 and to date we still have had no viewings.
5/5
GoogleI cannot praise the service we received enough. Due to having a very short time scale between exchanging contracts on the sale of our B&B, and completion date, we had VERY little time to find anywhere - especially as we have two dogs as well. Tanita was excellent - pleasant, knowledgeable and pulled out all of the stops to get us into the accommodation she found us within 3 days from viewing! Thanks so much 😊
1/5
TrustpilotConnels was asked to value my home…
Connels was asked to value my home after two other valuations VALUED IT AS 6 BEDROOMS. Rics surveyor attended from Connells and de valued it and said two of my bedrooms where not bedroom even tho it was sold as a 6 bed and used as a HMO?DO NOT USE!!!!!
5/5
TrustpilotQuick professional sale and found us our dream house!
For our sale and purchase I would like to thank Connells for providing such outstanding and professional estate agents. Connells' knowledge of the market, responsiveness and well developed network of clients was clear from the outset. In under a week Marie had delivered a highly professional marketing package, had numerous buyers view our property, and had it sold at the asking price. You gave us sound advice throughout and even a bit of emotional support when needed! That is outstanding. David you found us the house of our dreams - for us, in our circumstances, it is a perfect fit. Thank you so much. I really cannot conceive of a better service.
3/5
TrustpilotWhy can agents only talk and not hear ?
Why is it that agents just dont hear what you tell them, went into Connells in Dorchester looking for a property to "do up" as a property developer and advised they had just the property ...... a semi detached house a developer had recently completed, explained we were looking for something before it was refurbished (three times) and had to bluntly say NO to the property, none others to look at - what the agent did not know it we are just about to sell two flats we have completed - they will not be getting the instructions. Guy was pleasant and polite but please open those ears !
4/5
TrustpilotA big thank you to Connells harbourne…
A big thank you to Connells harbourne branch who helped me through my sale of my house it went smoothly and updated me all the time and a big thank you to Sasha for being on top of her game very polite and she went through everything with me.good sense of humour and a lovely girl to speak to and again thank you for all your help and good luck keep up your good work
5/5
TrustpilotValuation of Property
Ryan Cowlishaw came to value our property yesterday.Can't praise Ryan enough, from his super smart personal appearance to his friendly and professional manner.Ryan is a great example of what an Estate Agent should be,an asset to Connells and a pleasure to deal with.Patricia Valler
1/5
GoogleCompletely misleading property details and unprofessional handling of my enquiry. Zero acknowledgement of my complaint.
Hello Jai, Thank you for sharing your feedback with us. I'm sorry to hear about your experience with the property details and the handling of your enquiry. Please contact us at EAComplaints@Connellsgroup.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleFantastic responsiviness, Tara and the entire team listened to my situation. I sincerely recommend this agency.
Thank you Eric for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotFirst time buyers- stay clear
As first time buyers the estate agents were terrible. We had a mortgage in principle yet they still insisted we could not proceed until we spoke to their mortgage advisor. They took a week to get us ‘qualified’ to put in an offer and because of this we lost out on our house. There was a lack of communication and lack of explanations and all round rude service. Would not recommend one bit
5/5
GoogleI wish I had chosen Connells from the start. Unlike my prior agent, they had a plan to sell my property, used a professional photographer and communication was excellent. My property received an offer within the first couple of weeks of listing and we exchanged contract today. The process was smooth from start to finish and I can’t recommend Connells Paignton highly enough!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUseless
Useless. Don’t want to help or speak to you unless it is regarding you paying rent.
5/5
GoogleThe service we got from start to end so far has been amazing. Always keeping us up to date with what’s happening regarding viewings and feedback. Everyone I have dealt with has been professional, friendly and approachable. Felt was listened to all the time. Am hoping and am certain the end of our house moving journey will be just the same x Thank you allPositiveResponsiveness, Professionalism
1/5
TrustpilotHow do they even sell properties?
Tried to book a viewing with Connells and heard nothing back for a week (although they say replies expected within 48hrs). Called up directly and instead booked the viewing over the phone. They then proceeded to add the wrong information for me which I only noticed when I had no confirmation. Called back again, changed the information but in doing so lost me the viewing slot that had to be rebooked to a different date but whilst waiting for the new date the house had multiple viewings and sold quickly.I asked to be contacted on any relevant properties which were listed to which I was refused as I hadn't booked in to meet with their mortgage department. What a scam! I then tried to book a second viewing on a different property which, once again, nobody replied to me. It has since been 3 months with no reply and luckily for me I've now purchased a property with another estate agent. If you're thinking of selling with Connells i'd avoid like the plague because they have no drive to even try to do their jobs.
1/5
TrustpilotThe worst agent I’ve ever dealt with…
The worst agent I’ve ever dealt with before. They absolutely stand on the landlord’s side and never consider the tenant’s side. They’ve helped the ridiculous and unreasonable landlord to claim all our deposits. Our landlord and neighbours spied on us and slandered us. Our landlord being so unreasonable claiming us for redecoration that they should really spend to redecorate before renting to another tenant. They’ve avoided this cost by claiming all our deposits. Actually they didn’t even decorate/refurnished the house before renting to us. They didn’t even clean up the property before renting to us. Then they would claim us on cleaning and redecorating the property. The agency believes the landlord their client. Never consider and care about us.
5/5
GoogleTara portsmouth, really friendly and awncered all our questions, made finding the perfect property really easy and the process of moving in & the paperwork was very smooth:)
Thank you for taking the time to leave us your 5* review Hallie! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThis company should be shut down
This company should be shut down! Shocking!! They under valued my home by £35,000 after 3 other companies valued it at the correct price causing a long chain to collapse! There are hundreds of other similar reviews.Why is nothing being done about this company! All google reviews and trust pilot are 1 star! They should be disgusted by themselves!! What are they gaining by doing this!
1/5
TrustpilotMutley plain branch
Mutley plain branch! They made my life hell! I tried buying a house through them they lied to the seller and to me and even lied to my lawyer about taking a house I clearly said I'm not interested! Sam the manager is very unprofessional! DO NOT BUY A HOUSE OR SELL ONE THROUGH MUTLEY PLAIN YOU WILL DEA WITH SAM AND HE WILL MAKE YOUR LIFE HELL! AND HE WILL LIE ABOUT EVERYTHING YOU BUYING OR SELLING YO GET YOUR MONEY!
5/5
GoogleConnells have been consistently patient , efficient, kind and helpful during a lengthy buying process. Jamie Neale , in particular, has been a calm, attentive agent, while Jess and Jordan have been helpful. We are impressed with Connells' work.
Thank you for your brilliant 5* review and thank you for your kind words Daphne. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTHE WORST ESTATE AGENTS IN SWINDON
The very worst Estate agents by far! I reported a maintenance issue and was told to watch a YouTube video to resolve it. The tenancy ended in May 24 and they wanted to claim from my deposit. I raised a dispute and they charged their minds. I am still waiting for my deposit 6weeks after the tenancy ended. They have no sense of urgency (not to tenants in my opinion) and will frustrate the hell out of you. Very poor customer service and they don't care about you. Don't be fooled by the brand name. Avoid doing business with them if you want peace of mind.
1/5
TrustpilotTrying to sell my mums house
Trying to sell my mums house , I live abroad so I have to rely on phone calls and emails (A) little or no communication so I have no idea of what’s going on (B) cut off on a phone call half way through speaking because the rep obviously didn’t think what I had to say was important (C) flim flam & nonsense every time I call(D) they say they will send a email by the end of the day … this never happens(E) agent says he will send a mail by the end of the day … then goes on vacation and I’m left hangingI shall have to see this through , I have zero choice , but I wish I’d read these reviews first.Sheisters
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Tell us what you need and we'll put you in touch. Connells Paignton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Torbay.
