Trusted Agent profile · Tonbridge and Malling
★★★★★
2,013 reviews across 2 platforms
7 Malling Road, Snodland, ME6 5AA, Tonbridge and Malling, ME6 5AA
Wards's office in Tonbridge and Malling, at 7 Malling Road, is rated 4.7 out of 5 across 2,013 reviews on two platforms, including 153 Google reviews rated 4.5.
Every review we hold for the Tonbridge and Malling office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful and informative throughout the whole process. Answered any and all questions I had, as a first time buyer, there were many.
Thanks for the positive feedback, Damien! We're so glad we could assist you throughout the process, especially as a first-time buyer at Wards Snodland. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5015
4/5
TrustpilotStress-free process
If I could give this company or my negotiator more stars then I would. I recently used Wards to help me with the property that I was so very fond about and Josie Sampson was very helpful, thorough and professional with my application process. It was a stressful process but also VERY worth it. Thank you Josie for helping me find the right place.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWards of Kent letting division
Wards of Kent letting division, helpful professional and efficient. If you have property to rent out, I highly recommend their services.
We're so happy to hear our letting division at Wards Paddock Wood provided you with such a positive experience! We truly appreciate your kind words and recommendation. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
5/5
TrustpilotHardworking and approachable
Alex, Leanne and Ollie at Wards Tenterden were a great source of support during our lengthy and stressful purchase. Managing communication between us and our seller, they did a great job of managing expectations and keeping all parties in the loop. Additionally, they also helped keep pressure on other parties involved, agents/solicitor/etc., in the process to help keep those lines of communication open. When we finally collected our keys, it was a bit like a celebration!
Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotA Faultless Display
I was looked after so well by Wards of Rochester that I had to write a review. I big special mention to Debbie and Judy. Without their help we would not have secured the purchase of our lovely family home. With that in mind I decided to continue to use them for the sale of my own property. Professional, enthusiastic and thorough, throughout the whole process. Wouldn’t hesitate to recommend. Thank you so much. Danny.
Hello Danny, Thank you for your kind review - we will pass this on to the team! Best wishes,Wards of Kent
5/5
TrustpilotHad a great experience with wards
Had a great experience with wards - Emily who I had was brilliant with her knowledge and leadership. I thoroughly recommend recommend her for anyone!
We're so glad you had a great experience and appreciate your kind words about our team member's knowledge and leadership at Wards Tonbridge. Thank you for your positive feedback! Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
5/5
TrustpilotThe whole experience from meeting…
The whole experience from meeting Anthony through to completion of the sale of my late parents house has been faultless and I recommend using Wards in Walderslade
We are so pleased to hear about your positive experience with us at Wards during such a sensitive time. We appreciate your kind words and recommendation.
5/5
TrustpilotFrom the moment we met Kenny at wards…
From the moment we met Kenny at wards in gravesend I knew I wanted him to sell our house he was out there with his words and means what he says! I like that! Straight up! Thank you for making things so straight forward and introducing us to Tanisha also at wards who's been really lovely and kept us updated all the way! We've delt with wards with 2 sellings now. Thankyou for making things tick nicely 👌
5/5
TrustpilotLovely House Viewing Experience
Keryn showed us around a beautiful property on Saturday- We were really impressed with her knowledge of the period property and the little less obvious details she pointed out- we were also struck by her genuine nature and very human approach to the showing. It was unusual to have a people-centred outlook shared by an estate agent, so very impressed with this agent. Although the property wasn't the one for us, but the agent really impressed us.
5/5
GoogleWow what a team , can’t speak high enough of this team , sold and bought with them for my last three houses I personally felt supported throughout the whole process, even when it was out of there hands. You want excellence service chose Lauren and the team . Thank you ladies , sure ill see again in the future 👌
Hi Gary, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how supported you've felt through the whole process. Best wishes, Wards.
5/5
GoogleMonika at Wards in Snodland has been brilliant in our search for our first home. She has kept us calm and explained everything clearly and professionally. As well as this, she has always kept in contact with us and answered emails and calls …
Hi Leah, Thanks for your review, we're delighted you're happy with our service. We'll see to it that your kind words and thanks are passed on to Monika and the team! … More
4/5
TrustpilotSam Wilmer was extremely helpful
Sam Wilmer was extremely helpful and professional in dealing with the tenancy problems. My only complaint would be the difficulty getting through to the right contact sometimes when telephoning Wards.
5/5
TrustpilotWalderslade Branch - Buying & Selling
'Time is the most valuable commodity' and a key takeaway from my Wards of Walderslade experience is they are willing to give you as much of theirs as they can. Kenny George (Snr Branch Partner) and Sam Bahia (Snr Marketing Consultant) never put a property forward that did not meet our requirements and always made themselves available to us throughout the buying and selling process. The house hunting road was bumpy , but the quality of service was not and with the additional support and efforts of Keiran Zwolinski and Kim Batchelor we have now found the right home to start our new chapter.
Thank you for your kind review, I am delighted the team did all they could to help you.Best wishes in your new home and I will ensure I pass on your note to the team.Kind regardsDavid HayesDevelopment Director
1/5
TrustpilotPoor service
To start with, we had to do the majority of our viewings ourselves, as they never had anyone available. Then they recommended a buyer, for less than we wanted. Convinced us they were a good buyer, then after the house was off market for two months we found out the buyer was never in a position to proceed. Didn't have stamp duty. Wards are supposed to vet buyers, that's what we pay them for. Would not recommend.
5/5
TrustpilotAmazing Service from Start to Finish
Wards New Ash Green: Terri and her team have been amazing supporting the recent sale of my mum's house. They dealt expertly, patiently and warmly with both myself and my mum as well as being extremely professional and on the ball with all other parties involved. Special mention for Michelle who helped navigate some tricky issues as part of her Sales Progression. Can not rate them highly enough.
Thank you for sending in your review, I am really pleased Terri and her team helped with the sale - they are really passionate about what they do.Best wishesDavid HayesBranch Development Director
5/5
TrustpilotThank you
Thank you, Leah Peacock! We had multiple issues with the house we rent out and Leah worked tirelessly on our behalf chasing quotes and organising an electrical refit as well as a new boiler installation. On top of this, we had to have a tree removed, too!! We cannot thank her enough for her patience, good humour and professionalism whilst guiding us through this process. Nothing was ever too much trouble and we really appreciate it.
5/5
GoogleGreat experience with certain staff! Big shout out to Sam Turner who has been very on the ball, professional and helpful. She helped me get set up with Mortgage broker/advisor and become legally prepared with Martin Tolhurst. If anything goes wrong or falls through during the buying process i will be returning to Sam for help finding a new property!
Hi Amy, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how, Sam, in particular has been on the ball, professional, and helpful throughout your process. Best wishes, Wards.
5/5
TrustpilotAn excellent service with personable staff
An excellent service with personable staff who completely understood our requirements. We rented an apartment through Maria at the Ramsgate Branch of Wards. Maria made the whole pre-tenancy experience incredibly straightforward - making sure we had all the correct information when we needed it, follow up calls to make sure we understood everything, even a service to set up all the utilities which ensured we were settled in time for Christmas. We even received a moving in gift pack! We've used several letting agents in the past and Wards easily come out on top.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGreat experience
Everyone at Wards of Rochester was super helpful and very friendly. In a very strange market, they were always honest and upfront about the situation. Devon, in particular, was really helpful and friendly and always did his utmost to help.Once the sale was agreed the rest of the team helped to push everything through very efficiently.Overall a very positive experience and I’d recommend Wards.
Hi Sarah,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how Devon in particular has done his utmost to help throughout your process.Best wishes,Wards.
5/5
TrustpilotExcellent customer service skills paired with unrivalled knowledge and experience
When I decided to sell my home, I invited 3 different estate agents to visit and provide a quote. I bought the home through Wards almost 5 years before, and my neighbour had recently sold with them so naturally they made the shortlist. What stood out to me about Wards when they visited, was their genuine interest in me selling my property as well as helping me to find my next home. Their fees are a touch higher than their competitors, but don't forget you get what you pay for. My house was sold within 3 days of being on the market - the entire team were great at communicating and liaising with me. Kenny was amazing, he is genuine in his enthusiasm to make you happy and help you on your journey - and he cares about the right decision for you and your family.As amazing as Kenny and the team are, I do however have to make a special mention. The real MVP in my eyes was Kim Batchelor, the Senior Sales Progresser. I remembered Kim from when I bought the property years before as a first time buyer, as she consistently kept me in the loop during a long chain and put my mind at ease, but nothing could prepare me for the long chain of selling and purchasing and the various unforeseen issues that would arise above me in the chain. Kim is an expert in her field, and I have no doubt that the road between agreeing a sale and purchase and completion would have been twice as long if it wasn't for her help. Kim communicated with me almost daily, including texting me when she wasn't working but had heard of updates. Kim was professional at all times, but also extremely friendly and personable. I will forever be grateful for her help in such a busy and stressful time in our life.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotCaleb what a star
Wow recently sold our house with wards within the first week of putting it up for sale Dan and the team were excellent andCaleb one of the team is a complete star nothing is too much for this guy and house selling should be his middle name He really does meet all customers needs and goes out of his way to ensure he provides an excellent serviceHe’s a bright competent and dedicated member of this excellent team and always there when you need him Huge thank you to him and the whole team there Brilliant Thank you Steve and Gillian Davies
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotIt's a Yes from me for Wards at Strood!
From the moment I signed up with the team at Wards in Strood, I knew I had made contact with the right estate agent. I highly recommend them for their attention and care for their customers namely Abby and Anouska. After Abby got an understanding of the type of property I was looking for she constantly kept me up to date with new properties that had come up. It was a long journey, but she was always very supportive and encouraging. Anouska worked tirelessly when I finally found a property, constantly calling to keep me in the loop and reassuring me that all was going to plan. Anouska is a good listener, makes time for her customers and never makes you feel like you are bothering her with any questions you have. My journey with Ward has been fantastic and I am happy that I found my new home through them. You will not be disappointed.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotEmily Thorndycraft helped my sister in…
Emily Thorndycraft helped my sister in finding a rental accommodation. My sister's accommodation situation was tricky as she is fleeing the war in Ukraine. Emily was professional and personable at the same time. We were so happy to find accommodation that suited relatives with children. The reference checks were quite fast, guarantor went through that reference checks too. Emily and landlord have speedily done accommodation makeover before the actual move. Thank you!
Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
GoogleThank you very much Lauren, Debbie and Monica you were all very kind and helped me and my wife so much with our house sale and move. I am so glad we came to you, best agents and staff in Snodland, nothing is too much trouble and we wouldn't have been able to make such a big move happen without you.
Hi Barrie, Thank you for your lovely review! We're pleased to hear that Lauren, Debbie, and … More
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