Every review we hold for the Tonbridge and Malling office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWould not use to sell
Would not use to sell. Never even responded to my email enquiry as a buyer.
Anita · 9 October 2020
Agent replied · 24 October 2024
Dear AnitaThank you for leaving your review and for providing us with further details enabling us to identify the records that we have relating to you. We understand that you requested some information regarding the lease length of a property and we apologise that our response was slightly delayed. We have since provided you with further information regarding other properties that we are marketing and we would be pleased to continue assisting you with your property search. Please do not hesitate to contact the branch if you have any further enquiries in relation to the properties that we are marketing and if you would like to discuss your experience with Wards in more detail, you can contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk.Kind regardsWards
★★★★★ 1/5
TrustpilotTerrible agents
Terrible agents, rude and useless. Informed that it would be easier to wait for my tenancy to end to investigate the mould in 4/5 of the rooms, despite my tenancy having another 5 months to run. Avoid at all costs.
Sam · 4 February 2022
★★★★★ 5/5
TrustpilotThank you Lily
Lily’s approach towards helping me with my application was 100% and she was very helpful in pointing me in the right direction and kept in touch throughout the whole process.
Toby · 20 March 2023
★★★★★ 5/5
TrustpilotBeen an absolute dream to work with
Been an absolute dream to work with, backwards and forwards with information and keeping us posted at all times, while pushing at the other end to get us in as soon as possible. Very happy with the service!
Danielle · 13 May 2022
★★★★★ 5/5
TrustpilotRobert provided a wonderful service to…
Robert provided a wonderful service to us. Very professional.
Adele · 7 December 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotExtremely professional service
We have received an extremely professional service from Jodi Wyncoll, but not only that she was friendly, approachable and helped to make a quite difficult sale seem comparatively easy.
Customer · 19 April 2023
★★★★★ 5/5
TrustpilotCouldn't be more pleased
Abi & Maria's knowledge and experience made the whole process of letting our property very simple for us. They are also really great people to work with, which was a welcome bonus. All in all couldn't be more pleased.
Christopher · 22 March 2022
★★★★★ 5/5
TrustpilotHannah McGilley within the lettings…
Hannah McGilley within the lettings team at the Ramsgate branch was extremely helpful, professional, provided great communication and made my rental process very stress free. Provided a brilliant service!
Adam · 18 April 2023
★★★★★ 5/5
TrustpilotMy forever home
Great team always keeping in touch to say what's going on, from start to finish they were kind and professional in there job.Thankyou for finding me my forever home Jackie
Jacqueline · 15 March 2023
★★★★★ 5/5
TrustpilotA very smooth process with a clear…
A very smooth process with a clear timeline and very good support to completion. Maria Byrne who was the relevant agent made every effort to keep me appraised of process and ensure that I understood any deadlines or target dates.
Sean · 13 January 2022
★★★★★ 5/5
TrustpilotGreat service from Kenny @ Walderslade…
Great service from Kenny @ Walderslade & Kim @ Kent. Quick sale and exchange :-)
LW · 22 March 2024
★★★★★ 5/5
TrustpilotProfessional and speedy service in…
Professional and speedy service in finding new tenants for our flat
Jane · 11 June 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotHannah and David are absolutely…
Hannah and David are absolutely wonderful. They made the process of renting very seamless for us. They are real assets to Wards (Ramsgate branch)
Fatimah · 16 August 2023
★★★★★ 5/5
TrustpilotCredit where credits due!
Kelly Holland as our sales progressor was absolutely superb!
Andrew · 3 September 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotExcellent service provided from start…
Excellent service provided from start to finish. Good communication and variety of services including online hub portal which I trust will be very useful in future during tenancy. Much appreciated also Maria helpful support during this journey.
Al · 22 March 2022
★★★★★ 5/5
TrustpilotFantastic service from Ashley at wards…
Fantastic service from Ashley at wards canterbury. Explained everything in detail made the whole process easy and friendly. He was very helpful and understanding no matter what we asked would recommend them at canterbury branch.
Rachel · 4 June 2022
★★★★★ 4/5
TrustpilotThank you to the dover branch
Thank you to the dover branch, they’ve been very helpful when applying for a house and even when picking up the keys there were very helpful
Alex · 24 March 2023
★★★★★ 5/5
TrustpilotSince purchasing my property the…
Since purchasing my property the service has been great. I’ve been dealing with Nadia and she has been very efficient and very responsive which has made my experience so far a simple one.
James · 1 July 2022
★★★★★ 5/5
TrustpilotFantastic efficient service
Fantastic and efficient service from Erica Kasicova, no problems what so ever in dealing with things and happy too help around the clock. I would highly recommend Wards and her services
Ryan · 2 September 2022
★★★★★ 5/5
TrustpilotReally great
Really great, friendly service and all went well.
Nick · 17 March 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotMy experience to date has been with…
My experience to date has been with Marc. I have given five stars because he is approachable and professional. Marc shows a good awareness of equality.
Customer · 15 February 2023
★★★★★ 5/5
TrustpilotVanessa at Wards was very helpful…
Vanessa at Wards was very helpful during the process of letting our property. This was our first experience and she provided updates throughout.
Mehmet · 18 May 2023
★★★★★ 5/5
TrustpilotGreat company
Used Wards to buy our first place and are using them as we look to move too, cannot fault their service. Great, professional and kind communication when our solicitors let us down, too.
Adam · 19 April 2022
★★★★★ 5/5
GoogleExcellent communication. Efficient service. Extremely knowledgeable mortgage advice combined with friendly staff.
Helen · 24 October 2019
Agent replied · 22 October 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Wards of Kent
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