Every review we hold for the Toddington office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’ve had a really positive experience with Sally and her team at the Local Agent Network. They’re consistently quick to respond, whether it’s a question or a maintenance request, and it’s clear they take their responsibilities seriously. Their communication is straightforward, helpful, and never leaves you waiting.
I also appreciate the way they handle things from a tenant’s point of view. They’re understanding, easy to talk to, and make the whole process feel simple rather than stressful.
A special mention goes to Tyler and Colin from the maintenance team. They’re reliable, polite, and always get the job done properly. They turn up when they say they will, explain what’s going on, and make sure everything is sorted without any fuss.
Overall, Sally and her team provide a professional, efficient service, and I’m genuinely happy with the support they’ve given. I’d definitely recommend them to anyone looking for a well-run and tenant-friendly letting team.
Darren · 28 December 2025
Agent replied · 15 January 2026
Thank you for your positive words and taking the time to give such a lovely review! We genuinely do care about our landlords and tenants and work hard to give a dedicated, professional service. Your review made our day and its good to know that our maintenance & management team have made your experience a good one.
★★★★★ 1/5
GoogleAwful agency, absolutely do not care about tenants or tenants rights. Lack of understanding or empathy for people who have to rent from greedy landlords who thrive on getting everything and giving nothing back. I’m not usually one to complain but this experience affected my entire mental health. I just wanted out and I’m glad I’m finally free from dealing with this agency. I’d choose homelessness over renting through this agency ever again. They made me feel insecure in my own home.
Lauren · 28 December 2025
Agent replied · 15 January 2026
Ordinarily we wouldn’t respond to such inaccurate comments but as you have decided to take this onto a public site it is reasonable that readers understand the actual situation.
Quite simply, you breached the tenancy agreement that you signed. Without seeking consent and knowing your rental agreement specifically excluded pets, you chose to move a dog into a small STUDIO apartment. This caused concerns from neighbours and led to your landlord not wishing to renew your tenancy.
You didn’t pay your last month’s rent and left the property in a dirty and poor state. The 100% claim against your deposit doesn’t cover the landlords’ costs both in lost rent and improvements required to be able to rent their property again.
Perhaps you feel that we and your landlord are unreasonable in asking you to adhere to the terms you signed and agreed to? Maybe our “lack of understanding or empathy” actually translates to your sense of entitlement?
★★★★★ 5/5
GoogleI had a fantastic experience with Local Agent Network. From the very beginning, their team was incredibly communicative and friendly, always making sure I felt informed and supported throughout the process.
They go above and beyond for their tenants, any maintenance issues are handled quickly and efficiently, which really gives peace of mind. It’s clear they genuinely care about providing a high level of service.
I can honestly say I’ve never come across a letting agency like this before. Local Agent Network truly stands out, and in my opinion, they are the best.
Vivek · 7 April 2026
★★★★★ 5/5
GoogleEveryone we spoke to was super nice and very organised. Can't fault the service at all. I booked a viewing through Rightmove and spoke to Karen about the property shortly after. Karen was very lovely and informative. On the morning of our viewing, Linda called us to remind us of our viewing and showed us the property hours later. She was so lovely. Although we didn't end up accepting the property, we were very very pleased with the overall service received.PositiveResponsiveness, Professionalism
Ruby · 25 August 2021
Agent replied · 24 August 2024
Thank you so much Ruby, we all work hard to be as good as we can and it's great to hear your comments. Karen & Linda are really grateful.
★★★★★ 1/5
GoogleWorst estate agents I have ever had. Seeked support for damp in the property over 3 years of being a tennat and recieved no help or support. Had to replace over £1000 worth of furniture because the damp had ruined all furniture in our bedroom.
Response to your comment:
After living in a property with damp for 3 years, no not enough support or help was given and there was no conclusion these problems which is why we had to move out. The inspectors that came round the house said that a defumidifer in one room would not have solved these problems.. these were the awful conditions we had to live in.
Lauren · 27 January 2025
Agent replied · 10 December 2024
An interesting read, especially the part about no help or support given.... Would this include the personal visits made, numerous emails, the guidance both verbally and in writing, given in regards as help reduce the condensation that 'lifestyle' can create, the works carried out to help the situation and the 2 dehumidifiers provided etc? We are sorry you felt that this still wasn't enough...?
★★★★★ 5/5
FacebookThanks to Mrs. Clarice Haynes for helping me and my family trade, I got my withdrawal (cash out) yesterday. You're the best trader I've ever experienced myself. After many times of being defrauded of my funds, I finally get to cash out. She's legit, reliable, and experienced. I invested $500 to earn $7000... Easier than I thought Mrs. Clarice Haynes you're the best trader I can recommend for anyone who wants to invest and trade with a genuine trader .. contact Clarice Haynes viaWhatsApp:+1(705)806-0465E-mail:claricehaynestrades@gmail.comI love youGod bless you.
Georgette · 7 October 2022
★★★★★ 5/5
GoogleAfter 16.5 years in the wonderful village of Toddington, we decided to move on. Sally, Stuart and the team have been excellent from start to finish providing a professional and personal approach throughout. They are hugely knowledgeable off the local area. Communication was great throughout and we really appreciated the regular phone updates on progress, the local market etc. When we moved to Toddington, Sally was one of estate agents we dealt with and helped convince us that Toddington was the for place for us, great schools, transport links and local amenities - one of the best decisions we ever made. Really appreciate the support, effort & commitment of the whole team - buying or selling in Toddington, this is your go-to team.PositiveResponsiveness, Professionalism
Colin · 25 August 2021
★★★★★ 1/5
GoogleThe property that we moved into had many issues we weren't aware of or made aware of up until those issues inevitably exposed themselves. The biggest of them being that the boiler was very unreliable! Now that I know better it really frustrates me how we were treated. We went a total of almost a month without hot water or heating! The property we had rented was also big which meant that for a good period of time the apartment was in an "unliveable" state. This was due to the boiler failing when we had needed it the most during the coldest of months, so we had to move back to our parents up until the boiler issue was resolved.
They were also very reluctant to do anything to sort the issue right away, instead waiting for correspondence from the landlord who at this time was abroad which meant limited communication and we'd have to wait more a day for a response. They used this "trial and error" method which involved NOT letting the landlord know of certain issues (boiler, cloak room tap) and have their contracted plumber who had visited us several times to resolve the issue, Local Agent each and every time would talk over us o the issue, giving all sorts of reasons and false promises as to when the myriad of issues will be resolved. They had explicitly mentioned multiple times "We don't want to notify the landlord yet" when it came to the cloakroom tap which made us believe that the agency only really was only worried about how concerned the landlord would be, and not our wellbeing. We were eventually compensated for the boiler troubles that we did have, albeit we had no way of negotiating the amount. The approach and the way that Local Agent handled our issues was just atrocious, and it was a very stressful time for us as tenants.
Also the property we were in had electric taps and showers, which at first was supposed to be a "wow" factor of the apartment, but a few months down the line, the cloak room's tap had stopped working entirely, this was very concerning for us at the time because both the shower and the remaining taps (minus the kitchen sink) were electric, which meant that at some point these would also stop working as well. It was a big back and forth to try and resolve this issue as well, this took 3 weeks to replace, something that should have been sorted within the week.
It came to a point where in which during the height of our hot water/heating problem, we had delayed rent payment for a few days, well within the rent payment grace period until the issue had been resolved, which funnily enough did get resolved at that point. We were hounded for rent that month and Karen, one of the members of Local Agent had threatened us by stating that they will leave a report for future agencies to see regarding our reliability when it comes to rent payment. We always paid rent on time and it's very funny looking back that action was finally taken when we decide to withhold rent for a small period of time. How can you threaten us for rent payment when we don't even have hot water for over a month? This treatment really showed us just how they treat their tenants versus their landlords, absolutely unacceptable.
Eventually we left the property, because it felt like an unsafe place to live in as again there could have been more issues that could have happened, and we were not going to go through all of that back-and-forth with Local Agent on resolving the problems we had.
Local Agent Network seems to only prioritise the needs and wants of their landlords, and not the tenants. It surprises me how they have so many good google feedbacks. Local Agent constantly disappointed us and we felt very jaded in their lack of proper communication. I strongly do not recommend them to anybody and can only hope that they will look to improve their services going forward.
Abdishakur · 27 January 2025
★★★★★ 5/5
GoogleSally and her hard working team have managed my Buy to Let properties for several years now and I genuinely can’t fault them. I feel we have a great relationship which is so important. They are friendly, efficient, always available to offer great advice and support and go the extra mile! They strive to find the perfect tenants and make the letting process as hassle-free as possible. I cannot fault them - an exceptional team providing a professional service.
Nicola · 27 January 2025
★★★★★ 1/5
GoogleFrom a tenant prospective: No communication, you won't hear from them unless it's time to renew contract. The supposed to manage the property, such as garden, but they leave it to the tenant to do. When I moved to the property is was met in a dirty stated so I cleaned it and lived in it without complaining, but now that I have left the property after cleaning it myself they are trying to charge me £120 on cleaning services, WHAAAT!!. The house is cleaner than house you gave it to me! Poor communication, I have been sending them emails with no response. Upon moving I have noticed RED FLAGS of leakage (Cracked kitchen ceiling and fresh paint) I knew that they were covering something up; and indeed they were which they are now trying to charge my deposit for water leakage and floor repairment. Upon moving we requested reference, but we were force to access the charges for replacing floor in order to get a reference for our new place.NegativeResponsiveness, Quality, Professionalism
Katy · 25 August 2022
Agent replied · 24 August 2024
There are, of course always two sides of a situation and the only reason we are responding to your unreasonable review is to give ours.
It's always worth checking the details of your contract as it clearly stated you were responsible for maintaining the small garden, etc & leaving the property in line with the recorded inventory when you moved in. It is also reasonable to expect tenants to promptly report issues that might be caused by general lifestyle living issues that then possibly go on to cause damage. We thank you for your contribution although it still left several thousands of pounds of damage as you were aware. Your relevant emails were responded to and your reference was fairly dealt with in view of the questions it asked. We hope that you have settled well into your next property.
★★★★★ 5/5
GoogleSally, Stuart and the team all provided a very impressive level customer service throughout the purchase of my property. They were very good communicators, keeping me informed at all stages and Sally seemed to have a special knack of keeping tabs on the whole chain. I really cannot praise them enough for their professional but friendly support to help me achieve the house I had set my heart on.PositiveResponsiveness, Quality, Professionalism
Jill · 25 August 2021
★★★★★ 5/5
GoogleSally and her team offer a fantastic service to landlords and tenants. They have looked after 5 of my properties to date and I can't speak highly enough of the way they deal with everything. Efficient professional knowledgeable and friendly. Their fees are also very competitive. Nobody better in my experience and I've been doing it for more years than I care to remember !!PositiveResponsiveness, Quality, Professionalism, Value
Graham · 25 August 2021
★★★★★ 5/5
FacebookThanks to Sally and her team, we exchanged today! House selling/buying is a stressful process, but when you choose Local Agent, you're choosing someone who will go the extra mile. All the team have been up to speed on the process the whole way through, so who ever you talk to, you get that same service. Sally has kept us informed the whole way through and if you're looking to sell, look no further!!
Anna · 28 October 2019
★★★★★ 5/5
GoogleGreat experience renting with Local Agent, Sally and the team were amazing through out. Very easy to deal with, always contactable and always went above and beyond to ensure everything ran smoothly. Highly recommend.
Christopher · 3 May 2024
★★★★★ 5/5
FacebookThis was our first time buying a house and Sally and her team made the whole process really easy, the whole process from start to finish was clear, and very responsive. They were always happy to answer any of our questions no matter how big or small. If the time comes again we would definitely be using Local again and recommending them to our friends.
Jackie · 17 August 2017
★★★★★ 5/5
GoogleWonderful experience moving into our rental, Sally and her team have made the whole process of moving easier and communication was great. Thank you so much!
Rachel · 29 March 2024
★★★★★ 5/5
GoogleLovely agents - Sam and Sally are really lovely and very helpful! 🥰 …
Leigh · 14 March 2026
★★★★★ 5/5
GoogleMany many thanks to Professional ,responsible and lovely team of LOCAL AGENT NETWORK. Just because of you all we are able to find our dream house . After first meeting it was so easy to talk and share any doubts with you all . Thanks Again and highly recommended .
Suruchi · 25 August 2021
★★★★★ 5/5
GoogleBeautiful people with good hearts. Sally made moving into our home stress free. Very considerate and understanding people. Absolute good service.
Adenaya · 29 March 2024
★★★★★ 5/5
GoogleSally, Sam and the team are super professional and efficient. Nothing is a problem for these people. Thanks ladies.
The · 29 March 2024
★★★★★ 5/5
GoogleLovely experience with Local Agent. Moving is never easy, however Sally and the team took the sting out of it. Very professional and calm in stressful circumstances. Thank you and would not hesitate to recommend !!
Joanne · 14 April 2022
★★★★★ 5/5
GoogleA very professional, friendly and helpful team.
Great support throughout the whole process of selling our house.
Would not hesitate to recommend.
A fantastic local knowledge and great service.
Thanks to Sally, Stuart and all the team.
David · 25 August 2021
★★★★★ 1/5
GoogleFrom a tenant prospective: No communication, you won't hear from them unless it's time to renew contract. The supposed to manage the property, such as garden, but they leave it to the tenant to do. When I moved to the property is was met in …
Caterina · 14 April 2022
Agent replied · 8 January 2025
There are, of course always two sides of a situation and the only reason we are responding to your unreasonable review is to give ours.
It's always worth checking the details of your contract as it clearly stated you … More
★★★★★ 5/5
GoogleSally and Stuart were absolutely amazing. They consistently over delivered with helping us purchase our property. Their customer service is second to none. I would happily recommend Local Agent Network to anyone.PositiveResponsiveness, Quality, Professionalism
Adam · 25 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
