Every review we hold for the Tilehurst office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe bought a house last year and our experience with PW is so bad that even one star is too much. We saw a property which we liked and ready to buy the property more than the asking price but pure bad luck is we have to go through the process with PW. A guy named Jason was assigned to us he is so ill mannered, as the house was not in ready to move in state and needed renovation so requested second viewing so that I can take builder along to get quotation for renovation and Jason’s words for the second request were “we can’t keep requesting the viewing as it cost them fuel everytime” and the property is just within a mile from their office. Every time I call him he is rude and not at all professional, the only reason to still keep talking to him and not being rude to him is my wife liked the property so much and she wanted to buy only this house. And just before the getting the key solicitor informed us we need to check if there is running water in the trap as it is illegal to complete the sale if there is no running water and on informing Jason about this he said “let’s stop this circus do you want to buy this house or not” and then solicitor have to talk to him how he can sell a house in such way. His attitude was always rude over phone if you ask him for any information his response is like do you want to but this house or not “I don’t think this house is for you”. When informing the solicitor about his behaviour she was also fed up with them as they were not communicating our requests to the seller and when solicitor demanded the mail proof he had nothing. Will never use their services again. Also want to mention Trudy as we spoke to her occasionally and she was too good.
Shubham · 5 May 2024
Agent replied · 31 December 2024
Thank you for leaving your review. As one of the business owners we always hope to engage with clients and customers in an open and honest environment, allowing for feedback on the services we provide. In this particular instance, I have managed to review your purchase file as we recognise your name from your purchase transaction. I have discussed your purchase with my team and would welcome the opportunity of discussing this in more detail with you. Jason has worked within my organisation for many years and has always been professional, courteous, knowledgeable, and above all very well respected by his many clients.
From reviewing your purchase I believe that the comments you have made are not an accurate reflection of the service provided to you at the time. Your initial offer was made in February and you completed your purchase during May which is within three months. Your suggestion of Jasons’s behaviour being unprofessional and stating that he would not book in additional viewings is not correct as I can see a total of six appointments were conducted with you between February and May.
I have also reviewed the situation with the water at the property. The client in this instance was a corporate client and due to this they had paid a contractor to attend the home and drain the entire water system for insurance purposes, and to avoid an escape of water. It is a legal requirement to have running water at a property which this always had, it is not illegal if the water system is in full working order but drained prior to your purchase. Jason couldn’t simply switch the water back on without the prior consent of the clients selling the property. To confirm, Jason agreed at the sellers cost to have the water system switched back on in order for you to check prior to completion as quickly as it was possible.
As mentioned above, I would welcome the opportunity of discussing this with you in further detail on 0118 984 44 44.
★★★★★ 5/5
GoogleBelvoir were brilliant help whilst buying our first home. Throughout the entire process, the team but Gary and Jessica in particular were extremely helpful and responsive. Gary became our go to man and his extensive knowledge and expertise made us feel as though we were in safe hands. We can’t thank Gary enough for helping us secure our purchase and communicate with the buyers in a prompt and supportive way. The Belvoir team were always easy to reach and helpful if we had any queries or concerns. We would definitely recommend Belvoir to anyone looking to purchase a property. The fizz and card when we picked up our keys was a really lovely touch too! Thank you Belvoir! Jess and Josh
Jess · 9 June 2025
★★★★★ 5/5
GoogleTrudy was absolutely amazing with our sale from start to completion.Cannot thank Trudy enough. 5 star service !
Nothing was too much trouble and went above and beyond to ensure all involved were kept updated. Totally professional both in person and as a company. Thanks to all the team also inc Gary the manager.
If you are considering selling or buying you will not find better in our view. Helped us achieve our dream !
Stewart · 2 May 2024
Agent replied · 31 December 2024
Hi Stewart. Thank you for taking the time to leave such a glowing review! Trudy is a superstar so we're not surprised she is providing the best service. Should you need anything from us in the future, we will be pleased to hear from you.
★★★★★ 5/5
GoogleWe have recently sold our house through Belvoir. It took us nearly 18 months to find the right house for us.
During this time Jason was so patient and could not do enough for us. If you are looking to but or sell a property give Jason a call and you wont go wrong.
Chris · 7 November 2024
Agent replied · 16 February 2025
Thank you for taking the time to leave this review, Chris. We are delighted to read you are pleased with the service provided by Jason at Belvoir Tilehurst and we wish you every success in your new home.
★★★★★ 5/5
GoogleTrudy, Julian and the team are brilliant! They have been so thorough and supportive with my house sale. They were recommended to me due to their honest and realistic approach. They did not disappoint! I can't thank you enough.
Chris · 2 April 2024
Agent replied · 31 December 2024
Thank you for leaving such a lovely review, Chris. Should you need anything else, we will be here to help you.
★★★★★ 5/5
GooglePretty smooth experience with PW buying our first home. The sales team was responsive, helped us with viewings and effectively negotiated the deal. They have a separate handler post-"sales agreed" who was also very proactive and great in communications, chasing all parties. We were able to complete whole coveyancing process in about 2 months (though because of our rental notice, deal completed in about 4 months). Overall very smooth experience!
Kamran · 7 December 2024
Agent replied · 31 December 2024
Thank you for taking the time to leave such a lovely review, Kamran. We are so pleased you are happy with our service and we wish you every success and happiness in your new home.
★★★★★ 5/5
GoogleVery positive experience for me. Used their services for years and I would recommend it.
I had a closer relationship with Paras the property manager who is very attentive and very fast on getting back to you and resolving issues asap. Friendly and professional and that’s all you want.
Em · 5 December 2025
★★★★★ 5/5
GoogleHad a great first experience with PW,I am first time buyer and everything was explained very nicely. Trudy from the sales team has been excellent and supportive from day one till the end. The process has been very smooth, great client communication and highly recommend to go to Trudy for your property enquiries. I would highly recommend their service
Vinothkumar · 2 April 2024
Agent replied · 31 December 2024
Thank you for leaving such a great review Vinothkumar! We really appreciate you taking the time to let us know you appreciate the supportive service of Trudy and the whole team. Should you need us in the future, we will be pleased to hear from you again.
★★★★★ 5/5
GoogleParas have been helping us for few years now while we were tenant and he always help me with all the maintenance and and any other needs we had during our stay as a tenant
I find him friendly accessible yet professional
Waqar · 21 November 2025
★★★★★ 1/5
GoogleWe bought a house last year and our experience with PW is so bad that even one star is too much. We saw a property which we liked and ready to buy the property more than the asking price but pure bad luck is we have to go through the … More
Shubham · 9 May 2024
Agent replied · 5 March 2025
Thank you for leaving your review. As one of the business owners we always hope to engage with clients and customers in an open and honest environment, allowing for feedback on the services we provide. In this particular instance, I have managed to review your purchase file as we recognise your name from your purchase transaction. I have discussed your purchase with my team and would welcome the opportunity of discussing this in more detail with you. Jason has worked within my organisation for many years and has always been professional, courteous, knowledgeable, and above all very well respected by his many clients.
From reviewing your purchase I believe that the comments you have made are not an accurate reflection of the service provided to you at the time. Your initial offer was made in February and you completed your purchase during May which is within three months. Your suggestion of Jasons’s behaviour being unprofessional and stating that he would not book in additional viewings is not correct as I can see a total of six appointments were conducted with you between February and May.
I have also reviewed the situation with the water at the property. The client in this instance was a corporate client and due to this they had paid a contractor to attend the home and drain the entire water system for insurance purposes, and to avoid an escape of water. It is a legal requirement to have running water at a property which this always had, it is not illegal if the water system is in full working order but drained prior to your purchase. Jason couldn’t simply switch the water back on without the prior consent of the clients selling the property. To confirm, Jason agreed at the sellers cost to have the water system switched back on in order for you to check prior to completion as quickly as it was possible.
As mentioned above, I would welcome the opportunity of discussing this with you in further detail on 0118 984 44 44.
★★★★★ 1/5
GoogleThis agency is renting out a property that was recently on the market with another agency that disclosed property damage by the landlord. The damage has not been fixed and they are playing the “we don’t know” card. This is dodgy and seems illegal but that’s ok because they claim to not know about it.
Jessica · 1 January 2024
Agent replied · 31 December 2024
Good afternoon Jessica, I am one of the owners of Patrick Williams. I have read your review and am concerned with what you have stated, I have looked through all of our records but I can not find your name or details within our database. Please could you email me at: jacob.felix@belvoir.co.uk in order for me to look into this in detail for you. Kind regards, Jacob Felix.
★★★★★ 5/5
GoogleExcellent experience with PW. I bought my house through PW in 2014 and had a great experience, so chose to sell with them in November last year. Very professional, responsive and helpful. The thing that sets PW apart from other agents I've experienced, is that they work together as a team - no matter who I spoke to, they knew where my sale was at and we needed to do next. Would definitely recommend.PositiveProfessionalism
James · 1 January 2022
Agent replied · 31 December 2024
Thank you so much James for such a positive review! It was a pleasure doing business with you and we wish you all the very best in your new home. Richard, Andy & all at PW
★★★★★ 5/5
GoogleAndy, Jason and Trudy were always very professional and super helpful through the selling process. Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value
Sam · 1 January 2022
Agent replied · 31 December 2024
Hi Sam, thanks so much for this 5 star review and thank you for entrusting us to act for you. We wish you all the very best for the future, Richard and all the team at PW
★★★★★ 5/5
GoogleI would highly recommend Belvoir Tilehurst. All the staff are friendly and responsive. They got plenty of viewings on my flat which sold in under 8 weeks. My move process was long and presented many challenges but we got there in the end. Great job guys
Kira · 18 May 2025
★★★★★ 5/5
GoogleI would like to express my great gratitude to Trudy for help in buying a house, for her understanding, useful advices, assistance in matters beyond her scope of duties, for her professional approach to work, for helpful e-mails and phone calls and support. Overall, I would highly recommend agent Trudy and thank you wholeheartedly for helping me buy our dream home.PositiveResponsiveness, Quality, Professionalism, Value
Marlena · 1 January 2022
Agent replied · 31 December 2024
Hi Marlena, thanks for posting such a glowing review regarding the service received from Trudy. Buying a home is a complex and lengthy process and I am really happy we were able to help, best wishes from Richard and all the team at PW
★★★★★ 5/5
GoogleGood estate agent been around for quotes few years now
Nicola · 15 April 2025
Agent replied · 31 December 2024
Thank you Nicola for posting a 5 star review, always here to help with any property matters. Richard & all the team at PW.
★★★★★ 5/5
GoogleVery professional during my whole renting period,
Penny was very helpful and dealt with any problems straight away
Nick · 2 April 2024
★★★★★ 5/5
GoogleWould definitely use again, if we were in the area.
From the day they first visited to the day we finally moved down to Cornwall, they team were friendly, knowledgeable and kept calm and efficient when the stress levels got a bit high.
Their online tool that ticks off the milestones and informs you is also really good for giving peace of mind and means you're not chasing quite as much
Very happy to recommend based on our experience.
Annabelle · 1 January 2023
★★★★★ 5/5
GoogleExcellent experience with Belvoir Tilehurst. Gary who dealt with the sale of our property was regularly in contact and made the whole process very easy. Highly recommend!
Zoe · 2 April 2024
Agent replied · 26 February 2025
Hi Zoe. Thank you for taking time out of your day to leave such a positive review! Gary is one of our superstars so we're delighted you're pleased with the service. Should you need anything else, do get in touch.
★★★★★ 1/5
GoogleMe and my partner brought a house through them 2 years ago and they were great so we decided to do with them again... What a mistake. It all started out fine until the Sales Progressor got involved. She was awful. Clearly just wanted the … More
Jemima · 6 October 2024
★★★★★ 1/5
GoogleTENANTS AVOID! We lost out on a property because the agent incorrectly advised the landlord we had adverse credit!! (Before any referencing had taken place) No apology and not even a response to my email when I advised them of their mistake!!
Joanne · 2 January 2019
Agent replied · 31 December 2024
I am sorry you have chosen to submit this review however what you have stated is simply incorrect and misleading. I have reviewed all the emails between my staff member and your self ( 10 in total ). The fact is you initially offered less than the asking price so the landlord simply went with the person that offered the full price first. It was nothing to do with the credit rating. In your email to us you stated "my credit rating isn't great" and my colleague discussed this with you and was satisfied that based on your explanation, that would not have been an issue. We did offer an alternative property however never received a response.
★★★★★ 5/5
GoogleAn incredible team of people - Highly recommend.
Both the Letting and Sales team have been friendly, efficient and professional. The services provided and effective communication have enabled both a successful tenancy and house sale. I am immensely grateful to the entire team and would definitely use them again in the future.
THANK YOU.
Maya · 1 January 2023
★★★★★ 5/5
GoogleProfessional, kind and sensitive service from Trudy who went above and beyond to help us with our sale. She shared her expertise and time and went the extra mile to help us out ensuring a smooth sale with great communication throughout. This woman was amazing. Highly recommend.
Mira · 1 January 2023
★★★★★ 5/5
GoogleThanks for your help at a most difficult time for all. Always friendly, ready to listen and professional.PositiveProfessionalism
Rob · 1 January 2021
Agent replied · 31 December 2024
Thanks Rob, that is very kind of you to post such positive feedback. Best regards Richard
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