Trusted Agent profile · Three Rivers
★★★★★
2,055 reviews across 2 platforms
11 Church Street, Rickmansworth, WD3 1BX, Three Rivers, WD3 1BX
Part of Savills, see every office.
Savills's office in Three Rivers, at 11 Church Street, is rated 4.2 out of 5 across 2,055 reviews on two platforms, including 261 Google reviews rated 4.8.
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Every review we hold for the Three Rivers office, from every platform, shown as written. First names only.
5/5
GoogleSue Trybus and her team worked tirelessly to market and sell our home. The whole process was relatively trouble free and, when an issue did arise, it was dealt with promptly and to our satisfaction. Savills were able to achieve 98% of the asking price, and we accepted an offer on our house within two weeks of it going on the market. I have no hesitation whatsoever in recommending Sue and Savills. We really could not fault their service or their professionalism.
5/5
TrustpilotOlivia has been very helpful in dealing…
Olivia has been very helpful in dealing with all the issues from handling all the viewing logistics to dealing with tenants applications. In particular, her advice in handling the final choices for right application has been extremely thoughful and professional
Thank you for your lovely review. It was a real pleasure to be able to help, and we hope to work with you again in the future.Regards,The Savills Team
5/5
TrustpilotWe had a great experience with Savills
We had a great experience with Savills, Georgina found us exactly what we were looking for and Oliver was extremely helpful during our tenancy. He always replied to our emails on time resolved any issues that occurred for us. Highly recommended, totally professional! Thanks again!!
5/5
TrustpilotMatt Orchard was a super star from…
Matt Orchard was a super star from start to finish with selling our house. Always kept us updated through out the process and was very professionally. Would most definitely sell through Savills again.
Thanks Emma, I really appreciate your review and it was a pleasure working with you. Wishing you all the best.Regards,Matt
1/5
TrustpilotI been working with sale man call will…
I been working with sale man call will baker and Jim baker. Be careful guys, biggest cheaters in the world. They take ur offer, and accept the offer they take that offer and go to some else and sale for more or they take more commission and cheat both buyers and sealers. They Don’t know how to talk, very rude, we accepted that’s and we thought just buy the property and don’t have to see them ever again. But we spent our 5k for the solicitors. Ordered all searches before search come back. Even after we having terms and conditions in place. They Agreed to another buyer even after showing full fund available to buy the property. Still cheated us and pulled the plug by putting a one line email. Be careful don’t waste your time. Please try and not use this people avoid your life time earning and time to go in drain. Any one want more information about this just put comment we happy to contact you give you the information.
We are sorry to hear of your experience and are keen to find out more. Please email further details to socialmedia@savills.com so we can investigate.
1/5
TrustpilotAnother estate agent
Another estate agent, another poor review. The narrative never changes with this profession. They possess a very unhealthy disregard for people generally and prioritise fees over the satisfaction of the general public. This organisation is generally contemptuous of the house buying public and adopt intrusive and unprofessional approaches towards prospective customers
Thanks for getting in touch, Mr Hall. We would be grateful if you could share your experience with us so we can improve and serve our customers better. Please email details of your experience to socialmedia@savills.com so we can address your concerns.
1/5
TrustpilotDreadful management
I moved in the Heart building a year ago (Walton on Thames). In June we had a shortage of water and the pumps that delivers water to the flats broke. One of them turned functional again after few days, so water was back, but for nearly 4 months we had the other water pump waking us up at night without knowing why or when it would get fixed. We asked multiple times, no replies, we said we wanted to file a formal complain, we have been ignored. The service charge for this building is insane, and yet we had to deal with this for the longest time. Absolutely dreadful.
We are very sorry to hear of your experience, and would like to ensure we provide a resolution for you as soon as possible. Could you please email further detail as well as your contact information to socialmedia@savills.com so we can investigate?
5/5
GoogleI can highly recommend Sue Trybus who has helped me with my last 3 moves. She is friendly, professional, proactive and very knowledgeable. I have found the whole team at the Rickmansworth office to be friendly and efficient.PositiveResponsiveness, Quality, Professionalism
Dear Toni, Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. Paul Jarman, Head of Home Counties
1/5
TrustpilotNo accountability
No accountability, sloppy & Rude. Experience over the years with Savills. When looking to buy, they develop an opinion of you when you walk through the door. Be sure to wear a suit and stick a spoon in your mouth. When viewing a property make sure you can work around their agenda and remind them to bring the keys. The letting experience is horrendous. We have watched people come and go here. Noone is inducted with the correct information, they just leave people to it expecting other residents to help out. If you complain you are seen as a major irritation. How can anyone stay in business with this attitude! Their staff need training from top to bottom. Complaints Team, please do not recommend I contact you. We have spoken in the past, your complaints procedure is ineffective. In itself encourages bad behaviour from top to bottom of the organisation.
1/5
TrustpilotIssues with Deposit Return
The experience was smooth until it came time to return the deposit. Currently, I am waiting for a substantial deposit to be refunded. Unfortunately, the original account used for the deposit has been closed, and they are refusing to return the funds. I have been advised to seek legal assistance to obtain permission for the deposit to be transferred to another account, which will incur additional costs for me. From my perspective, it appears that they are deliberately trying to retain the deposit.
1/5
TrustpilotHorrendous Service
Terrible service - we have moved into a flat managed by Savills, and we have had nothing but headaches during the entire process. Firstly, the referencing process is terrible, we ended up missing our move in date by a week, but were told they could not change the date we started paying rent from to reflect this, despite none of the delays being our fault. They even asked me for my birth certificate the night before we about to make a 6 hour drive to move in - AFTER we had paid the deposit and first months rent, why not ask for this before hand?? So we didn't know if we were able to collect the keys or not the next day - causing much stress after we had already packed up our house. We arrived on a Saturday, and had to get the keys from a security guard - which was fine however despite being told multiple times we would be emailed a Welcome Pack, we did not receive this until 24 hours after moving into the property, meaning we had no idea how to turn on essentials such as heating and hot water as this was not straightforward. We also were not able to access the meter reading at all to setup our energy accounts. To sum up, service is horrendous, painfully slow and you will be waiting hours if not days for a response, and every time you call to chase they say someone will get back to you that day, but they never do. Savills have caused us a great amount of stress and difficulty during our entire moving process.
We are very sorry to hear of your experience, and would like to find out more so we can investigate. Please email further detail to socialmedia@savills.com.
5/5
GoogleI found my experience with Graeme Warren and the rest of the team at Savills Rickmansworth to be extremely pleasant and smooth sailing almost removing any of the hassle one would expect to find when selling a house. This was even more impressive given we live outside the UK and they were very helpful in managing many elements for us that would have made our life difficult without physically being present. I will most certainly be using them again and will be highly recommending them to family and friend!
Dear Kunal, Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Paul Jarman, Head of Home Counties
5/5
GoogleWe have just exchanged on our house after a long and very difficult period in which we seemed to run up against everything that could become an obstacle, including a buyer pulling out on exchange day and some very dubious behaviour from solicitors, who seemed determined to make the sale impossible. Throughout, we received superb support from Savills, especially from Sue Trybus, who kept everyone calm and negotiated all the twists and turns with great professionalism. Without this, we may well have withdrawn from the market and stayed where we are. If you are selling within their area, I cannot recommend Savills of Rickmansworth too highly.
Dear Michael, Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours. Paul Jarman, Head of Home Counties
1/5
TrustpilotTerrible estate agent who rather wait…
Terrible estate agent who rather wait until tomorrow when being told that there is potential smoke, water leakage and lack of hot water in the building for many residents. Imagine being told these things from a resident and then communicate that they need to wait until tomorrow?! What is even the point of an out of hours line then?! Before that they were not able to fix a door and thank good that nobody needed an ambulance ik case of emergency because that would really make the newspapers. I am not even sure where you would find such an useless bunch of people in this day and age. Being paid to do a job that they can not even do properly and one can not bother visit the estate via a short tube ride?
We are very sorry to hear this and would like to find out more. If you'd like, please email further detail to socialmedia@savills.com so we can investigate.
1/5
TrustpilotAWFUL ESTATE AGENCY, POOR SERVICE, BAD FOR TENANTS AND LANDLORDS.
Have rented from a number of different landlords, agency's, and reps over the years. This was by far the worst experience I have had. Savills were awful from start to finish, from the effort they actually put in to sell the property on the landlords behalf, to how to they dealt with requests or reports of issues throughout the tenancy or lastly how they have dealt with the ending of the tenancy. All of the staff members are rude and treat you with little respect. There have been lies and manipulation from them to ensure they can get the most out of every transaction. They have also been incredibly slow to return the deposit, 7 weeks and still no sign, when we have enquired about this we have been treated as if we are rude to ask where our money is. AWFUL ESTATE AGENCY, POOR SERVICE, BAD FOR TENANTS AND LANDLORDS.
Thank you for bringing this to our attention. Please be assured that your feedback is invaluable. We’d welcome the opportunity to investigate further so, if you’d like to please email details to socialmedia@savills.com.
5/5
TrustpilotHelpful and professional
My experience with Savills was very positive and everything went well. I was in contact with Jess Exley, who was very helpful, supportive and answered all my questions. My case was a bit difficult, as I was about to move to the UK from abroad and was not familiar with the processes. She explained everything in detail and was responding to me quickly and in a professional manner. I felt that I can trust her and this made the moving out process smoother for me. I definitely recommend her!
Thank you so much for your kind words, it's great to hear that we made things that bit easier for you and it was a pleasure to be able to help.Regards,Jess
5/5
TrustpilotGreat support from Savills Stow
We have recently exchanged on a property through Savills, Stow and have had the most amazing support from Kay and the team. Responses have been thoughtful, practical and prompt at every stage. This has really helped take the stress out of moving - thanks so much!
5/5
TrustpilotWe had an unfortunate situation with a…
We had an unfortunate situation with a person who was renting our flat. All looked bleak and costly to us. However dealing with Philip Theodorou from Savills helped greatly to manage the situation and reduce our costs and have a better conclusion with this challenging situation.
Thank you so much for your review, Sakis. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotExcellent experience
We were lucky to find a great property marketed by Savills. I would like to thank Ms. Yato Konde in particular for making our move in a speedy process. She has been so helpful and she promptly provided all the support that we needed to settle in.
Feedback is an invaluable reminder of the things that are important to our clients, Azari. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
1/5
TrustpilotWe don’t exist
As property Management at the courtyard Brighton they are 1/5. The cleaner has gone awol as I have people looking for them. No wonder they are billion pound company. I put them on par with clarion housing. Non existent. Long as dough hits there accounts they don’t care.
Thank you for raising this, we would like to investigate and provide a resolution to the cleaning issue. Please email full address and any other information to socialmedia@savills.com so we can look into.
5/5
TrustpilotEllis
I have been an extremely lucky person to have had Ellis at the knutsford office helping me through a very stressful time with our purchase of 7 Millbank Close she has always and still is pleasant and very informative every time I have spoken to her.. moving house is very stressful and it certainly has for us as we have lived in our present house 50 years but Ellis always put my mind at rest as our sale had lots of delays. So thank you Ellis your a star. Ann vickers
5/5
GoogleFriendly, patient, tenacious and highly professional! It was a pleasure working with you, Sue, Steven and Team!
Dear Tim, Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. Paul Jarman, Head of Home Counties
5/5
TrustpilotMillie was great!
Millie was great - found us a beautiful home that matched our needs perfectly, then worked with the seller to get the price where we needed it to be. She was knowledgable about the area and very responsive whenever we had a question. Great job Millie!
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
5/5
TrustpilotSavills manage the property we rent and…
Savills manage the property we rent and wherever we have issues our property manager Tami is super quick and helpful in dealing with them. We recently had a leak that was impacting the flat below and Tami got someone sent out within 24 hours! Great service :)
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Tell us what you need and we'll put you in touch. Savills Rickmansworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Three Rivers.
