Trusted Agent profile · Thetford
★★★★★
1,482 reviews across 2 platforms
47 King Street, Thetford, IP24 2AU, IP24 2AU
William H Brown's office in Thetford, at 47 King Street, is rated 2.6 out of 5 across 1,482 reviews on two platforms, including 277 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. William H Brown Thetford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Thetford.
Every review we hold for the Thetford office, from every platform, shown as written. First names only.
5/5
GoogleAaron was absolutely amazing and helpful in finding a place to live!
Thank you for your review! We are thrilled to hear that Aaron provided exceptional service in helping you find a place to live. We strive to provide top-notch assistance to all of our clients. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleExtremely helpful staff at William H Brown Thetford, a big thank you to Lauren and a special thanks to Aaron for going above and beyond the call of duty - very much appreciated.
Thank you for taking the time to leave us this amazing 5* review Joanne. Kind regards Lucy, Customer Relations.
5/5
GoogleFor a first time rental, me and my partner had absolutely no idea what to do or where to go. We applied for a property and were greeted with the welcoming presence of Lauren and Aaron. Lauren and Aaron have gone above and beyond to ensure that myself and my partner understand everything that’s going on, how it all works and what we can do to make the process easier. As a first time renter, I’ve been extremely nervous and anxious about how everything works and if it’ll be a smooth process but thanks to these two, it’s been a calming and reassuring experience. Cannot recommend William H. Brown enough for their friendly atmosphere, hard working approach and amazing staff.
Hello Daniel, Thank you so much for your wonderful 5* review! We're thrilled to hear that Lauren and Aaron were able to make your first rental experience smooth and reassuring. Your kind words about our team and service mean a lot to us. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotOur experience with WH Brown Rentals…
Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.
5/5
GoogleBoth buying and selling with Grace as our point of contact - she's super helpful. Would recommend!
Thank you for your excellent 5* review! We're thrilled to hear that you've had a great experience working with Grace as your point of contact. We strive to provide the best service possible and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWhole experience was an easy process aaron was very approachable made things easy! Would definitely recommend
Thank you, Ben, for your wonderful review! We're thrilled to hear that your experience was easy and that Aaron's approachable service made a positive impact. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotDo not recommend renting with WHBrown
I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.
5/5
GoogleGreat experience with William H Brown. Many thanks to Aaron for going the extra mile to ensure the property was ready for move in! Highly recommend renting this letting agency.
Many thanks for your outstanding recommendation, 5* review and your generous comments Toby. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGood renting experience with…
Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.
5/5
TrustpilotMany thanks Matthew Wolf for your…
Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.
5/5
GoogleI recently had the pleasure of chatting to Lauren at William H Brown, and I can't recommend them highly enough. From the moment I called, I was met with exceptional service, especially from Lauren. She was not only friendly and enthusiastic but also genuinely helpful. Lauren took the time to understand our needs and provided thoughtful, practical advice that made the whole process feel seamless. Her professionalism combined with her warm demeanour put us at ease instantly. It's rare to find a company that offers such a personal touch while maintaining a high level of expertise.
Thank you for your lovely 5* review and recommendation Katie. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have just rented a house through Thetford branch of W H Brown, and it was surprisingly easy and painless. Shaunie and Lauren were very helpful, always ready to answer all of our questions. I would definitely recommend their services!
Kristina Zhuravska thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleShaunie was very helpful and polite to me and my partner, were first time renters and the whole process was made so much easier with the help of Shaunie. She was quick to respond to any questions we had and done everything she could to help us.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
TrustpilotI have not yet completed but my…
I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.
5/5
GoogleI used this Company to sell my house and I can say they were great from start to finish and a very big thank you to Sharon Champion who was great and done more than the normal role . 👏👏👏 …
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleKieron Lovejoy has been amazing and extremely professional throughout us buying our new home. He has kept us updated very step of the way. He has made a stressful time very painless and easy. Would definitely recommend Kieron and the team at William h brown.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
TrustpilotSwaffham - Aston 10/10
Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.
1/5
TrustpilotI found a rental property online and…
I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!
5/5
GoogleReally good experience working with WH Brown to find a suitable property. Great and easy communication all around. Shaunie was really helpful and always at hand to answer any questions. Would highly recommend!
Thank you for taking the time to leave us this great 5* review and recommendation beedxpal. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotKEEP AWAY
if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate
5/5
GoogleI start looking for a house and Aaron Bullent show me the property .. he was very helpful every question I had he had an answer to give me .. Thank you very much for your help. Kind regards Bruno Goncalves
"Thank you for sharing your experience, Bruno! We're thrilled to hear that Aaron provided exceptional service during your quest for a new home. We appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotAppalling service
Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach
5/5
GoogleAaron Bullent has been a great Lettings Negotiator. He handled everything, and the process was super smooth. 10/10 would recommend hum and William H Brown!
Many thanks for your outstanding recommendation and 5* review Luke. Best wishes, Lucy, Customer Relations.
5/5
GoogleShaunie was amazing help throughout me and my partner searching for a rental property. Shaunie found us a house best suited to our needs and made the application process so much easier for us! Can't thank you enough ☺️☺️💖🎉 …
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. William H Brown Thetford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Thetford.
