1/5
TrustpilotDon’t give me back holding deposit…
Don’t give me back holding deposit ‘’for any reason’’.Communication 0.I’m sorry because I dont read this reviews before apply.
Trusted Agent profile · Thetford
William H Brown Thetford reviews
★★★★★
1,483 reviews across 2 platforms
47 King Street, Thetford, IP24 2AU, IP24 2AU
William H Brown's office in Thetford, at 47 King Street, is rated 2.6 out of 5 across 1,483 reviews on two platforms, including 277 Google reviews rated 4.8.
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Reviews
Every review we hold for the Thetford office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleThey rang me 24 hours before to arrange a viewing and then cancelled 5 minutes before due to it not being readyNegativeProfessionalism
1/5
Trustpilotvery poor service
I've had nothing but trouble trying to sell my house with this company,broken appointments,rude staff.Only interested in the sale commission the house will generate bad advice given,not a good company to sell property.
1/5
TrustpilotIt is a really awful agent
It is a really awful agent. bad service and do not want to give you back the deposits on behalf of the landlord. they never look after any repairs either. VOID them.
1/5
TrustpilotThe sales team are clueless the most…
The sales team are clueless the most arrogant/ stubborn individuals I’ve ever met. Would not recommend anyone to use this company at any cost.
5/5
TrustpilotThank you Ed for helping my mother…
Thank you Ed for helping my mother during a viewing!
1/5
TrustpilotVery disappointing,Not trustable each…
Very disappointing,Not trustable each time different story s. If you have property never go with this agency. Simply time wasting my own personal experience.
1/5
TrustpilotAvoid
If you don't use William h Brown's in house Mortgage Adviser, you have no chance of buying a property on their books!
1/5
GoogleDisappointing...kept insisting I phone the property owners direct so why pay an agent?!
1/5
TrustpilotTerrible after sales service...never…
Terrible after sales service...never recommend or use their recommend solicitors fosters. Such a terrible experience no customer care or empathy...don't listen to instructions...still on going a complete nightmare.
2/5
Trustpilotstaff mistake rate very high
staff mistake rate very high. high fees and lots of extra charges. poor photographs of house so had to take my own photographs. sloppy and incompetent staff. sacked them today.
1/5
TrustpilotI'm trying to end my tenancy
I'm trying to end my tenancy , sent notice already no answer it's been 3 weeks completely useless.Never will rent from them or use them this lifetime.
1/5
TrustpilotVERY POOR
VERY POOR, Had a valuation book, never turned up and no contract to say they were going to be late....... AVOID.....
5/5
TrustpilotBrilliant
Bought a house with these guys, very happy with the experience, always helpful and friendly. Would highly recommend
1/5
TrustpilotAppalled at the service we have…
Appalled at the service we have received from William H Brown. Sneaky estate agents that don’t have your best interests at heart. Won’t be using them again.
5/5
GoogleVery helpful, went above and beyond but very busy/under staffed
1/5
TrustpilotThe staff is very slow and rude
The staff is very slow and rude. The gentleman 'Jeff' and others are un professional, have no knowledge about any property.
1/5
TrustpilotWould give zero if possible- awful…
Would give zero if possible- awful company keep pestering you years after rejecting their services
1/5
TrustpilotCupel of time reporting damage fance…
Cupel of time reporting damage fance and nothing be don renting agents do not do any maintenance and landlord don't care aboutReally bad renting agent not recommend
5/5
TrustpilotVery good top agent
Very helpful go and see Charlie at the Romford shop if you want to sell your house very good agent
1/5
TrustpilotDid you know after the property…
Did you know after the property ombudsman you can complain to ARLA.We need to stop the bad service and loss of income to us individuals
1/5
TrustpilotCross Gates
Cross Gates, LeedsAbsolutely terrible experience. Phones not answered. Messages not passed on. The weekly update happened once. No vetting of people looking round. Never again.
1/5
Trustpilotwilliam h bown
roberto.duca
5/5
GoogleRating only, no written review.
Agent replied · 10 October 2026
Thanks for leaving us a 5* Review. Best wishes, Lucy, Customer Feedback and Support Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. William H Brown Thetford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Thetford.
