5/5
GoogleThanks to Shaunie for all her help and support.
Agent replied · 24 October 2024
Jane Fuller thanks for your amazing 5* review. Kind regards, Lucy, Customer Relations.
Trusted Agent profile · Thetford
William H Brown Thetford reviews
★★★★★
1,483 reviews across 2 platforms
47 King Street, Thetford, IP24 2AU, IP24 2AU
William H Brown's office in Thetford, at 47 King Street, is rated 2.6 out of 5 across 1,483 reviews on two platforms, including 277 Google reviews rated 4.8.
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Reviews
Every review we hold for the Thetford office, from every platform, shown as written. First names only.
Google5/5
GoogleI am so happy with the team of William H Brown! The whole team is super kind and when I had any questions and needed things explained everyone explained everything in detail so I would know everything. I couldn’t asked for more from Kierin, great communication and always on the ball. I will definitely be using William H Brown in the future no doubt!
Agent replied · 24 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTotally disgusted with William h brown…
Totally disgusted with William h brown currently renting through the mildenhall branch and I need to move out by oct as my landlady is moving out, they have been no help phone or email about properties no help at all say they’ll phone me back never do I feel it’s because I’m a single parent and they think I can’t afford anything so wake up browns us single parents are doing ok. Never did I think I’d be descriminated against being a single parent !!!!
5/5
GoogleW H Brown helpes so much, Samantha Woods was the agent u dealt with, I felt at ease at all times, she was very professional, I was happy she allowed me more time to look at my flat, and the communication and effort she applied to my wants and need were exeptionalthanks to Sam I have a beautiful flat, and all the effort came from her thanksPositiveProfessionalism
1/5
TrustpilotPromise the skies, deliver what exactly?
When I heard the sales pitch about how they can afford to offer no sale no fee because they're a huge agent and can afford to take the losses, I should have considered whether this also meant they were lazy and lacked any hunger for sales. Seems they're main selling strategy is to argue for the lowest selling price, only to come back in 2 weeks and try to push an even lower sales price, so ultimately it is the vendor who 'takes the losses'. 26 August 2024 - the lacklustre service rolls on. Complete failure to vet viewers leading to time wasting and sheer frustration. Avoid!
5/5
GoogleMy rental through William H Brown Thetford has been hassle free due to the service I have received from Lyndsey and the team. Quick to respond to any queries I had, friendly and professional. Found the perfect flat and I’m exceptionally happy to me moved. I would 100% recommended Lyndsey to anyone looking for a brilliant service. Many thanks!
1/5
TrustpilotBunch of illiterate clowns - don't waste your time!
Staff apparently not able to read or write or dislexic! I asked for a an email to confirm the date of my valuation - didn't receive one because the illiterate on the other end of the phone seemed incapable of writing the address down, despite me repeating it several times! He then proceeded to talk over me to blank my response, causing me to raise my voice in order to be heard - still haven't had a response from them!
1/5
TrustpilotBrown by name, brown by nature
I was interested in viewing a house marketed by William H Brown, but because the listing contained no information at all about services or council tax, I emailed the branch a list of questions. This was ignored.Several days later, to follow up, I 'phoned to ask the same questions. I was told that someone would call me back within the hour. No one did.I 'phoned again after three hours, was given the same story, and the same result. No one at WHB could be bothered in the slightest. Business must be good.I gave up and went somewhere else.
1/5
TrustpilotThis is an appalling estate agents…
This is an appalling estate agents company who do nothing but constantly harass you everyday to get you set up in absolute dubbed properties to rent from my experience, plus their attitude is very pushy and rude too as they fail to always reply to your messages or needs so stear clear of this organisation - DON'T CHOOSE THEM!!! May I also add that cause of their blackmailing to get me into a property that had a history of mould on one side of the back to back property, it has increased my asthma condition which they were asked about before but no honest answer was given so thank you tripe heads for your lack of care towards health
1/5
TrustpilotAbsolutely terrible
Absolutely terrible. We agreed to the purchase of a flat, but after four months, our solicitors informed us that the seller didn’t even have a copy of the lease. This oversight by William H. Brown wasted our money and time , as they didn’t check the details before listing the property.As a goodwill gesture, they showed us another flat before it went on the market. We made an offer via email, it was accepted, and we were told we could proceed if we completed the survey within a week. We did the survey, secured a mortgage offer, and then found out that a neighbour put an higher offer, and the sellers decided to go with that, even though they had signed a contract with William H Brown. We had no rejection of offer or correspondence whatsoever .They wasted our time and money and unprofessional behavior with constant blame-shifting. I do not recommend William H. Brown at all. Please read all the reviews or speak to ex buyers you will be amazed before considering them .
1/5
TrustpilotAVOID AVOID AVOID
A dreadful experience. Lots of promising words at the start but once you’re signed up nothing, no contact all. As an example, they promised to send round a professional photographer but took a few photos on their phone for “office use”. Next thing I know those crappy phone photos are online. When selling a house, the first month is when you get the most interest and I lost out on that due to W H Brown lack of enthusiasm and engagement. I will never use them again.
1/5
TrustpilotIf I could give 0 I would
If I could give 0 I would, from the start it was bad, booked a valuation in for the Thursday, on the Tuesday got an email to say my valuation slot had been cancelled so rang the number on the email to rebook, got through to one branch to be told that branch doesn't deal with my area and they gave me the branch that does, so tried ringing them after numerous attempts and unable to get through I emailed back to that email address to say the issues I was having. Someone finally rang me back, the girl on the phone explained it was a head office mess up to why I had been booked in with the wrong valuation person, ironically the girl said she felt like she had spoke to me before (this is where the irony sets in, it wasn't head office that booked my original valuation in, it was in fact her! So first lie from william h brown), so booked in with their valuation guy to come on the Saturday.Anyways Saturday comes, he's all prepared with information on my house and the area etc... however, much of the information he provided was either known lies or half truths, he asked what other estate agents had valued the property at and then added 5k to their valuations. At the end of everything he said so shall we sign you up then, when I said ill have to think about it, he then turned to my partner (baring in mind this was already made clear the house was mine) and asked what he thought (did not like this, felt like undermining was apparent in his approach). He then said about booking us in for the Tuesday after to get us signed up.After he left, upon a little thinking decided to go with another estate agent so rang up william h brown and cancelled the Tuesday appointment, gave the reasons why and thought that would be the end of it, but no 10 minutes late the valuator rings up to find out for himself why I had decided to go somewhere else so after that phone call thought that would be it, how wrong could I be, over a week and a half later now just had my 5th call from william h brown and when I said in this last call about sick to the back teeth of them ringing me and it always being off different numbers she said they don't all share the same system so doesn't know who's called and when, I do not believe this, I believe the harassing people into signing is their technique.So word of advice, do not even get a valuation from this company..... avoid like the plague!!!
1/5
TrustpilotAwful overall..
Awful overall... super friendly service to start with and had it tenanted quickly but that's where the good stuff ends and the nightmare begins... the tenants were not "ideal tenants" as they had said, of course they did not let you have much information about who they are prior to agreeing to take them on. You have no choice in who you take on essentially. Wouldn't be surprised if they promised the tenants something you had not agreed to and blamed the landlord for not delivering.Oh, in addition they have expensive hidden fees so if you think you are getting a good deal you are not. They as any others hide behind their well drafted terms of business, of course they lure you in on other terms but this is just verbally mentioned to you.Good agents are hard to find unfortunately.
5/5
GoogleUsed the Thetford branch to sell my late father's house. Not living locally I needed a company that could provide 'added value' by being able to arrange boiler certificates, clearance of contents etc as required. This was duly arranged and successfully completed. The marketing and sale process were also handled well and feedback of progress was reassuring. A nice friendly team, my thanks to Danny, Sharon and Darryl for making it all happen!
5/5
TrustpilotThe best estate agent in town!!
We cannot praise and thank Ben and his team enough for the true support and caring attentive service. We had a extremely stressful time during the sale of our house due to short comings by some of the solicitors in the chain. Ben was on hand to guide us and give us a truly wonderful end result!! We would recommend Ben and his team to any prospective sellers or buyers!Paul and Susan Stenhouse
1/5
TrustpilotAvoid Stevenage branch at all costs
Started out overly friendly couldn’t do enough to get things moving then once they got my payment, everything stoped lack of communication constantly having to chase false promises constant delays -just a heads up they take payment before they do the work not after so I lost money for a mortgage I never got from Deniz in the Stevneage branch. I’ve used William h brown before (not this branch) with no problems but this experience with Deniz and the Stevenage teams was truly shocking. Avoid at all costs! When actual work was involved the team were rude and unhelpful making the process even more stressful.
5/5
TrustpilotGood costumer service
Throughout my experience with Aaron, Thetford branch, I received very good support and he was extremely patient with me. A kind individual and when he didn't know the information that I was asking for, he sought advice from his colleagues. The only negative comment is not directed to Aaron, but to his female colleague who seems to dislike him. When interacting with costumers she should put whatever feelings she may have towards others to herself. Body language sometimes speaks more than a thousand words.
1/5
TrustpilotAbsolutely shocking customer service
Absolutely shocking the way they treat customers.The initial meeting was good, but the minute you sign on the dotted line for them to sell your property, it all goes downhill from there.Three times I had to tell them I didn't want accompanied viewings (I worked in new homes for 14 years, so I think I know how to sell a house!) and someone would "be on their way"!!!!I felt that the staff were patronising, and couldn't really be bothered.In the end I changed agents to get a better service (of which I did) but in the end one of the original viewers made an offer, so we were reverted back to WHB.The sales chasing was hit and miss, even our solicitor said he didn't know who was representing us for the first few weeks!!The straw that broke the camels back was the email I received a week before we completed from Amanda, to say that they had referred us to the debt collection part of WHB and they wanted us to pay ASAP! I rang and asked the member of staff to get Amanda to ring me as we had not yet completed on the sale!!!!No one ever called, not to apologise for their mistake, but also to tell us we had completed!Discusting way to treat customers. AVOID AT ALL COSTS
5/5
TrustpilotWe have to thank Jack and team at the…
We have to thank Jack and team at the Stevenage branch of W H Brown. Jack gave us a valuation and the house sold within 2 weeks. Every question we had was answered promptly and professionally. We would highly recommend W H Brown and would definately use their services again.
5/5
GoogleFrom start to finish we were met with a polite and professional attitude that made our transition both efficient and enjoyable. Our agent, Shaunie, was a delight to work with. She answered any questions we had, escorted us about town, and was prompt in getting all our documents in order. Two thumbs up!
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotVery poor service from the Scunthorpe…
Very poor service from the Scunthorpe branch, I was convinced to sell (or attempt to) my property through the modern auction process, PLEASE DO NOT USE THIS SERVICE, the communication and feedback from the auction team and the Scunthorpe WHB team was diabolical, after 4 months I gave up with them, even then they did not acknowledge my email or offer any form of apology for the poor service.
5/5
GoogleSamantha Woods went above and beyond to find us a perfect home in the right community. She was responsive, helpful, and walked me through the process step-by-step answering every question and making me feel extremely comfortable. In a competitive market, Samantha was the agent we needed in our corner! We'd highly recommend Samantha and the William H. Brown agency!PositiveResponsiveness, Professionalism
5/5
TrustpilotI have been dealing with Megan Evans at…
I have been dealing with Megan Evans at WH BROWN Parliament Street. Megan has been brilliant, super helpful all the way through the process of selling our house. Highly recommend.Annemarie Tait
1/5
TrustpilotNo customer service.
I made an enquiry by email on a property in Norfolk over the weekend. I had two calls that terminated when I answered. The third time, I had a young lady who sounded as though she was in a call centre. She knew nothing about the property, failed to answer any of the written questions provided in advance of my call by email, put me on hold when I asked to be transferred to an estate agent, and then terminated the call. I doubt they’ll ever sell this property if this is the height of the service provided.
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