Trusted Agent profile · Thanet
★★★★★
1,058 reviews across 3 platforms
55-157 Northdown Road, Margate, United Kingdom, Margate, CT9 2QY, Thanet, CT9 2QY
Miles & Barr's office in Thanet, at 55-157 Northdown Road, is rated 4.5 out of 5 across 1,058 reviews on three platforms, including 248 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Miles & Barr Cliftonville hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Thanet.
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
5/5
GoogleHannah Fisher at Miles and Barr Margate was fantastic and made sure our house buy experience was the best it could be. Other than keeping us and the chain informed, Hannah went above and beyond to make sure there were no delays in contracts exchange, especially in the last moment where documents had to be sent, she coordinated with the sellers and went to the post office to make sure we didn't loose our house. Would highly recommend Hannah!
5/5
TrustpilotKerrie
Kerrie, is and always has been super diligent and timely in her communications with us. She is swift to fix problems and comes to us with solutions alongside any issues. Couldn't ask for more really :)
Thank you for your kind words, Garrie. We are thrilled to hear that Kerrie's timely communication and problem-solving have made a positive impact. We strive to provide efficient support and deliver customer value with integrity. If you ever need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotDebbie Thwaite
Debbie Thwaite, our sales progressor, took over half way through our sale. On our behalf, Debbie negotiated some tricky situations that arose. She chased when others needed chasing. Debbie was open and straight, especially when things were getting difficult. She kept us updated and supported throughout the whole process.
5/5
GoogleI'd like to thank Finley for the wonderful service he provided in selling my property. Very professional but really cares and puts a lot of effort into keeping you informed of everything that is going on in and makes you feel as if you are the only client he is working for. I can honestly say the experience of selling my property with Miles and Barr has been nothing but a positive experience. Many thanks for all your hard work.
3/5
TrustpilotJade Eccott our sales progressor
Jade Eccott our sales progressor has been the saving grace for Miles and Barr. She helped us, very professionally, though an extremely difficult process up until exchange.
Thank you for sharing your experience, Steve. We appreciate your recognition of our professional support during a challenging process. We apologise for any difficulties you faced and understand how frustrating that can be. Please feel free to reach out to us if you'd like to discuss this further
5/5
TrustpilotLouise has been so helpful and…
Louise has been so helpful and reachable throughout this long arduous process! I believe my sale may not have made it over the finish line without her hard work and diplomacy. Thanks again Louise 😊
4/5
TrustpilotA thank you to a Rachel Hodson who kept…
A thank you to a Rachel Hodson who kept me informed about what was happening during the process of finding new tenants for the property Roger
Thank you for sharing your experience, Lydia. We're glad Rachel kept you informed during the process of finding new tenants. We strive to provide professional support and clear communication. If there's anything more we can do to enhance your experience, please reach out to us.
4/5
TrustpilotEfficient and friendly
Review for Denise Lumpkin at Miles and Barr. "Easy to speak to , friendly and helpful. Very precise in giving updates, instructions and guidance."
Thank you for sharing your experience, Caroline. We're glad you found our team approachable and helpful, providing clear updates and guidance.
5/5
TrustpilotA very professional approach with…
A very professional approach with regular updates from the informative and polite Emily Stickler. I would have no hesitation in recommending Emily and Miles and Barr
Thank you, Stephen, for your kind words about our professional support. We're delighted to hear that Emily provided you with regular updates and clear communication. Your recommendation means a lot to us. If you need anything further, please don't hesitate to reach out.
5/5
TrustpilotLouise daly is a hero!
Louise daly was my main point of contact throughout the purchase and she was flawless! She really helped move things forward by communicating between sellers, solicitors and myself- she's worth her weight in gold.
Thank you for sharing your experience, Thomas. We're thrilled to hear that Louise provided such exceptional support and helped facilitate clear communication throughout your purchase. We strive to deliver a seamless experience with professionalism and integrity. If you need anything further, please don't hesitate to reach out to us
5/5
TrustpilotSales progressor is amazing
Becky the sales progressor was so helpful. She was a fantastic link between us (buyers) and the vendors. As ever, house buying is a stressful process when your conveyancer is slow and/or a poor communicator. I felt like Becky stepped in several times to reassure us and ensure both sides were fully informed and feeling positive. She really made a difference.
We're happy to hear that your sales progressor, Becky, was helpful during your house buying experience. We appreciate you acknowledging her efforts to keep all parties informed and positive, especially when facing conveyancing challenges that so many people experience. Thank you for your feedback and may we wish you all the best in your new home!
5/5
TrustpilotThe service is great
The service is great! It really takes the stress and any annoyance out of our lives. We have full trust in the team and always think that quotes are reasonably priced.
Thank you for your wonderful feedback, Nicola. We're thrilled to hear that our service has taken the stress out of your life. Our team is dedicated to providing professional support with integrity and local expertise. We appreciate your trust and look forward to continuing to deliver great value for you
3/5
TrustpilotMostly ok
I was a tenant with Miles & Barr for 3 years. They were quite slow to get problems sorted out, and at the end of my tenancy they created confusion/worry for me as they did not seem to know that my moving out date had already been decided and told me I needed to give 2 months' notice, which I didn't need to.
5/5
TrustpilotGracie May - great customer care
Have recently been assigned to Gracie May from the Ramsgate branch and she has been great to work with. She responds to queries promptly and is always really polite and helpful
Thank you for sharing your experience. We're thrilled to hear that Gracie has been so helpful and professional. We strive to provide efficient support and clear communication to meet individual needs. If there's anything more we can do for you, please let us know.
5/5
TrustpilotExcellent service
Excellent service, Emily kept up up to date every step of the way, making our move go smoothly and taking off the pressure
5/5
TrustpilotThe service we have received has been excellent
The service we have received has been professional and courteous throughout and our requests for viewings in order to do things like measuring up have always been agreed without fuss.
Thank you, Liam, for your wonderful feedback. We are delighted to hear that our service has been both professional and courteous. It's great to know that we have efficiently accommodated your requests for viewings.
5/5
GoogleOverall the sales progressor made the stressful experience a lot more smoother. Louise Daly was professional and most of all I appreciated her customer service during this process. She was professional, helpful even after the sale and unbiased but most of all friendly! Thank you so much for your assistance during this process. Miles&Barr also gave me a small congratularity gift whern i went to pick up the keys which was a lovely gesture.
5/5
TrustpilotTo Abi for being so helpful
To Abi for being so helpful, professional & patient with us in the last few months, she made it so easy for us, thank you! X
Thank you, Chloe, for your kind words about Abi's support. We are thrilled to hear that she made the process easy for you. Our team is dedicated to providing professional and efficient service, ensuring clear communication every step of the way. We appreciate your feedback and look forward to assisting you again in the future!
5/5
TrustpilotAlways difficult to choose the right…
Always difficult to choose the right estate agent as there are so many out there. I went with Miles and Barr. They arranged the photos and information about the property. I wasn’t happy with the description and emailed the agent in the evening. The ad was changed and I was contacted first thing in the morning to discuss. Also we were given the help of a sales progressor which I didn’t really think was necessary but in fact, it was excellent. If I was not having a response from the solicitor and had a concern, I emailed Becky and within half an hour I would have an answer to my query. I felt confident in the advice she gave to move the sale forward. Louise in that department was also very supportive. All in all, as good an experience as possible in this difficult market.
4/5
TrustpilotOn the whole a good experience
Can not fault the start of the process, The Sales staff were brilliant, we felt they were honest and helpful, always coming back to us when we had questions. They didn't really have to sell our house as we were lucky enough to sell to our first viewer. We were not impressed by the, all be it, indirect pressure we had from their panel solicitors, despite our clearly stating we would not use them, they kept trying to get us to and labelling it as a 'mistake' if that is the case take note of our instruction that we are not using them the first time and do not continue to try and get us to sign up with panel solicitors.Once sold, although our Sales Progressor was very friendly and a nice person, we felt everything slipped from this point, we could rarely actually speak with her, we could always leave a message but she rarely called back, preferring it seemed, to email. She did eventually provide an adequate service and get things moving for us, but we felt only because we would not give up and continuously chased things.However, despite the disappointment of the after sale process, on the whole we had a good experience, the staff were all friendly and we can understand why M&B have a good reputation. We would definitely recommend them as they are, on the whole, very good at what they do.
5/5
TrustpilotBrilliant communication through out
Brilliant communication through out. It has been lovely to speak with Abigale and having such fast and effective response.
Thank you for your wonderful feedback, Gemma. We are thrilled to hear that you experienced brilliant communication and effective support from Abigail. Our team is dedicated to providing professional and efficient service, and it's great to know we met your needs. If you have any further questions or need assistance, please don't hesitate to reach out to us.
4/5
TrustpilotTake responsibility for your choice of solicitor
This is my second experience with M&B in 6 months. I was happy to go with them a second time, even happier that I didn't use the solictors that they regularly work with the second time around, but successfully worked with Girlings instead. It's true there are a few bolt-on costs for photos, ID checks, EPC rating, but we were made aware of them before signing the contract. Apart from a bit of a slow start when you're so keen to lock in an offer, the committed and longer term staff were always very helpful. Having worn Rebecca Gravener out with the previous sale, her help was less necessary this time. All the same, once again she was on the case before the rest of us every step of the way. Lynette also, charming and helpful when the buyers visited for a final view.
4/5
TrustpilotWe were very impressed with Debbie…
We were very impressed with Debbie Mead's handling of our sale, particularly when an issue arose further down the chain as a result of the PM law saga. Debbie's input was invaluable and helped all parties swiftly find a resolution and move to completion.
Thank you for sharing your experience, Tom. We are glad to hear that Debbie's professional support was invaluable in resolving the issue. We apologise for any challenges you faced during the process with another solicitor within the chain but we are pleased to hear Debbie helped facilitate a solution and a new firm of solicitors.
5/5
TrustpilotBecky White was fantastic
Becky White was fantastic. She helped us all along with our quite difficult transaction. We really appreciated her help. She was friendly, efficient and always answered our emails. Thankyou Becky.
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Tell us what you need and we'll put you in touch. Miles & Barr Cliftonville hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Thanet.
