Every review we hold for the Thanet office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot500 stars for miles and barr all round…
500 stars for miles and barr all round so many helpful people but i cannot help but mentioned louise the sales progressor wow what a trusting helpful lovely lady she is! i have never known a professional person to make a hard scary experience better the way she has!
Cayleigh · 20 October 2025
Agent replied · 23 October 2025
Thank you for your very kind words for your sales progressor, Louise and the team. Louise cares immensely about our buyers and sellers and this is evident in the service she provides and is exactly what we strive for. We will be sure to pass on your kind words to Louise and the team. Wishing you every happiness in your new home!
★★★★★ 4/5
TrustpilotGreat coordination from Louise to…
Great coordination from Louise to maintain momentum on the process, and that's very much appreciated. We had been letting out the property for 13 years through Miles & Barr, and internal M&B communication from Sales could have been smoother. Overall pleased with the service we received.
Peter · 15 November 2025
Agent replied · 23 November 2025
We appreciate your feedback and are happy to hear that the coordination was helpful from Louise, your sales progressor. We'll address the communication issues to improve our service. Thank you for your long-term relationship with us here at Miles and Barr. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotBecky White was brilliant during the…
Becky White was brilliant during the process of buying our first house . Communication was great , she kept us updated on process promptly . Overall experience with Miles and Barr was positive.
Simona · 16 October 2025
★★★★★ 5/5
GoogleSam was so lovely and helpful when showing us around houses. He answered all our questions and came across as very authentic and honest and we felt able to trust him. Thank you Sam! Louise was also fantastic whilst progressing the sale - very communicative which helped ease our worries!
Thomas · 10 April 2025
★★★★★ 5/5
TrustpilotSuccessful Sale of my Home 2023
I have now been in my new home for 3 months. ALL the staff at Miles & Barr were so very helpful and professional right from initially putting my house on the market to getting a firm offer in Spring 2023. At this point I feel the star of the team was my appointed Negotiator Suzzanne Beardon. She was so supportive, helpful and nothing was too much trouble right through to completion. Thank you Team Miles & Barr
Susan · 3 January 2024
★★★★★ 1/5
TrustpilotNever use again - Steer clear
Would never use them again, horrible communication, attitude and service. Incompetent throughout. Information was never passed to us and had to chase on multiple occasions, culminating in sellers refusing to hand over keys whilst Miles and Barr staff watched on despite calling us earlier that day to hand the keys over advising which we weren't the legal owners which was odd as our keys were handed in minutes later. After handing our keys in to them they simply watched a seller refuse to pass us keys after funds had cleared and hour earlier. Ridiculous company no backbone.
THLCH · 27 October 2023
★★★★★ 4/5
GoogleStaff at Miles and Barr were helpful in a number of ways - prompt contact, and helping to get the purchase through as quickly as possible. They were happy to pop round to the flat on a number of occasions prior to and after completion which I appreciated enormously.
Things are generally ok when your needs/aims align with an estate agents!
The reality is also that as the buyer they’re not being paid by you.
There’s such a pervasive lack of trust in estate agency (built on exploitative practices, and maximising profit at (almost all) costs), I’m not sure how good an experience engaging with the services of an estate agent can really be.
What I can say is that as far as I’m aware, no one outrageously took the p**s or engaged in questionable practices, but I did feel the subtle pushes and pulls of the coercive dynamics of ulterior motives, and felt I had to be on my guard.
You never know if estate agents’ goodwill at a certain moment is just that, or whether it’s being used to prime you. Gratitude is powerful, particularly in all things concerning your future home, and I feel that can potentially be used against you.
I was also really annoyed with the aggressive sales tactics when trying to sell me their partner’s legal services etc. It was so passive aggressive I had to call him out on the phone 😂 Back TF off!
Sometimes I did wonder how they didn’t know certain things about the property they were selling, but I feel like the whole thing is “the less we know the better” as far as estate agents are concerned.
Taking that as given in estate agency, I appreciated at times the work and support of Bradley, Reece and in particular Louise, who helped me through to completion with regular contact, good availability, problem-solving and a friendly tone over the phone. I also appreciated the team’s help post-completion, when a few issues came up that I wasn’t aware of prior.
Also, whoever owned and rented out my flat in the past….. tenants deserve a better bare minimum, they really do.
Anyway, here’s to the future: where the property market, both sales and rental, is properly regulated, and the whole thing is based not on relentless profit extraction, but on our rights to safety and dignity, homes in which we can all be mentally and physically healthy, homes from which we can all build better lives 👌
Adam · 25 October 2023
★★★★★ 5/5
GoogleWe chose Miles & Barr as the agency to represent the sale of our house as we felt confident that they had a good reputation in the area and strong relationships with buyers.
We were very impressed with their service from start to finish.
Great communication & a steady flow of viewings in a difficult time.
(The increase in mortgage prices happened just after we put our house on the market).
Once we had an offer that we were happy with, Louise was excellent at following up and liasing between the solicitors to keep to schedule.
Over all we were very happy & would use Miles & Barr in the future & recommend them to others.
Louise · 25 October 2023
★★★★★ 5/5
GoogleMy partner and i have just bought our first home after a challenging 7 month wait. Our Sales Progressor Louise was there with us for every single step of the way. Being first time buyers, we have been learning about this whole process from scratch, which is no mean feat!
If it wasn't for her kind, friendly and immensely diligent nature, i don't think we could have reached our goal. It seemed that everything was against us but Louise never lost faith. She was realistic the entire way, never leaving us in the dark and went above and beyond for us and many others i imagine. For this we'll be eternally grateful.
To have completed our first purchase during such unpredictable and challenging economic and financial times, is mind blowing. We could not have done it without the professionalism of the team.
We're over the moon! Thank you so, so much!
Jonny · 25 October 2023
★★★★★ 5/5
TrustpilotThe experience has been great
The experience has been as smooth as it can be with a house move. Denise has been brilliant throughout and has always been prompt at responses and helping through this journey
Miss · 16 October 2025
★★★★★ 5/5
TrustpilotLouise has been on our journey from the…
Louise has been on our journey from the start, our ups and downs. she has been a very helpful and efficient member of Miles and barr and we are very grateful.
Miss · 15 October 2025
★★★★★ 5/5
Trustpilot5* service and support from all at miles and barr.
From putting the flat on the market with sam to the final day the staff at miles and barr have been fantastic.
Kat · 12 May 2026
Agent replied · 24 May 2026
We truly appreciate your kind words. We are so pleased to hear that our team provided excellent support throughout your sale. We wish you all the best!
★★★★★ 5/5
TrustpilotGreat service
Becky White was very helpful and knowledgeable about our sale - would definitely recommend
John · 10 March 2026
★★★★★ 5/5
TrustpilotInformation request
Louise provided the information I needed very quickly
and with minimum fuss
Tim · 21 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Tim. We're delighted to hear that Louise provided you with quick and efficient support. If you need anything further, please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotExcellent service from Debbie
Debbie, help me through this process very well as this property was my family Home and it’s been a difficult time to sell the property. Step by step kept me informed.
Tracy · 14 October 2026
★★★★★ 5/5
TrustpilotDebbie Thwaites was a star
Deborah · 13 May 2026
★★★★★ 5/5
TrustpilotThanks FOR GREAT SERVICE LOUISE…
Thanks FOR GREAT SERVICE LOUISE WASHFORD. WE APPRECIATE YOUR GREAT SERVICE.
MERDUK · 21 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Merduk. We truly appreciate your recognition of our great service. Our team is dedicated to providing professional support and ensuring customer value. If you need anything further, please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotI am receiving great communication from…
I am receiving great communication from this branch at the moment for my purchase ,they have organised a solicitor for me and kept me up to date with all that is going on,the team have been so helpful to me and would like to mention flori from this branch who has gone above and beyond for me and nothing is too much for her,she is a credit to your team
Barrie · 18 December 2025
★★★★★ 1/5
TrustpilotThe worst estate agents I have ever…
The worst estate agents I have ever come across. Be VERY careful if you intend to use a member of their solicitors panel they will charge you £150 to simply instruct a solicitor of their choice, the solicitors' charges will in no way be competitive and they will charge you and additional £60 to complete a money laundering ID check which will then not be recognised by their solicitors and therefore will be required to be carried out a second time...... BEWARE!!
Jean-Francois · 27 June 2024
Agent replied · 22 October 2024
Dear Mr Chodecki ,We are very disappointed that you have decided to leave this review of the Birchington office as we know we have acted diligently and professionally with you since our first interaction.We take all feedback seriously and strive to provide an excellent service to all our clients.Regarding your concerns about our solicitors panel, we would like to clarify that our processes are in place to ensure a smooth and legally compliant transaction for all parties involved. While we understand there may have been some confusion regarding the charges and ID checks, we can assure you that our procedures are designed to meet industry standards and legal requirements.We cannot be held responsible for any additional checks that may be required by legal representatives, which occasionally may occur depending on individual circumstances.Despite our best efforts, we have been unable to work towards a resolution with you, and we are saddened at this outcome.
★★★★★ 5/5
TrustpilotMiles and Barr have been great for me…
Miles and Barr have been great for me as a f1st time buy. All staff throughout the process have been there and very helpful I had Becky helping me through the process after buying And she has been great checking in with regular emails. Making sure everything was running smoothly
Jake · 21 May 2026
★★★★★ 5/5
TrustpilotGreat job
Becky provided a great service and was easy to communicate with 😁
A · 1 July 2026
Agent replied · 10 October 2026
Thank you for your kind words. We’re thrilled to hear that Becky provided excellent service and was easy to communicate with. We always strive to deliver professional support and clear communication. We appreciate your feedback.
★★★★★ 5/5
TrustpilotVery helpful and knowledgeable
Daniel · 20 August 2026
Agent replied · 10 October 2026
Thank you for your kind words, Daniel. We are thrilled to hear that you found our support helpful and professional. We strive to deliver a seamless experience with local expertise and integrity. If you have any further feedback, please feel free to reach out to us
★★★★★ 5/5
TrustpilotExcellent customer service and always…
Excellent customer service and always there to answer any queries.
Ms · 10 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Ms Walker. We are delighted to hear that our customer support has been helpful and responsive. Please reach out if you have any further queries or need assistance.
★★★★★ 5/5
TrustpilotWe bought our property through Miles &…
We bought our property through Miles & Barr and they kept us well informed throughout the process. I had fortnightly updates on the entire chain and weekly updates as we headed towards completion. The calls and emails were both informative and reassuring. They made a stressful process much smoother. Suzanne Bearden was our contact and she was great, cheerful and up to date with all the information she provided. Thank you.
Louise · 4 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
